2021 Audi e-tron Service Action Closure Notice

Audi has issued a dealer communication announcing the closure of several important service actions and updates that affect the 2021 Audi e-tron and e-tron Sportback models. This notice informs all dealer personnel that these actions will no longer be available after September 30, 2025. This Audi e-tron service action closure means that any outstanding claims for these specific services must be submitted by October 31, 2025.

Overview of Service Actions and Updates Closing

This closure notice pertains to a range of updates and service actions designed to address various aspects of vehicle performance, emissions, and owner information. Owners of affected 2021 Audi e-tron vehicles should review these items to ensure all necessary work has been completed.

Specific Service Actions and Updates Closing

Audi is closing the following service actions and updates:

• 24FG: ECM Software Update – (FED_EMS): This update addresses the Engine Control Module (ECM) software, specifically for Federal Emissions Management Systems (FED_EMS).
• 90P4: Gateway Software Update – (NVLW): This involves a software update for the vehicle's gateway module, identified by the NVLW designation.
• 72K6: Service Package – (NVLW): This is a general service package update, also under the NVLW designation.
• 80C9: Thermal Management Software Update – (NVLW): This update focuses on the software controlling the vehicle's thermal management system, identified by NVLW.
• 9008: MyAudi Software Update: This action provides an update to the MyAudi software system.
• 01E8: Owner Manual Insert – Trailer Towing Not Permitted for Plug-in Hybrid: This service action involves providing an owner manual insert clarifying that trailer towing is not permitted for plug-in hybrid models.
• 66M2: Trailer Hitch Cross Member Bolts: This service action addresses the trailer hitch cross member bolts.
• 50F3: Vehicle Emissions Control Information (VECI) Label: This action concerns the Vehicle Emissions Control Information (VECI) label.

This Audi e-tron service action closure covers a variety of components, from critical software systems to physical components and informational updates.

Important Deadlines for Owners

Owners should be aware that all these actions will officially close on September 30, 2025. Furthermore, any outstanding claims related to these service actions must be submitted to Audi by October 31, 2025. After this date, claims will no longer be accepted, and no further payments will be made for these specific items.

Next Steps for Owners

If you own a 2021 Audi e-tron or e-tron Sportback and believe your vehicle may be subject to any of these service actions or updates, it is crucial to contact your authorized Audi dealer as soon as possible. They can check your vehicle's service history and determine if any of these actions are still outstanding for your specific vehicle before the September 30, 2025, closure date.

Source: NHTSA ID: 11023732