2023 Audi MIB3 Radio Shortcuts Greyed Out TSB 2077425/1

Audi has released Technical Service Bulletin (TSB) 2077425/1, titled "91 PSS MIB3: Shortcuts at bottom of display greyed out intermittently," to address a software-related concern affecting the MIB3 infotainment system in various 2023 Audi models. This bulletin highlights an issue where radio station shortcuts on the MMI display become greyed out and unresponsive.

This TSB is classified as a Pending Service Solution (PSS), meaning a permanent fix is still under development. Owners experiencing the "Audi MIB3 shortcuts greyed out" problem should be aware of the current status and recommended actions.

Symptoms

Owners of affected 2023 Audi vehicles may observe the following symptoms related to the MIB3 infotainment system:

• Greyed Out Radio Shortcuts: The shortcuts designated for radio stations at the bottom of the MMI display turn grey after a period of use.
• Unresponsive Shortcuts: Once greyed out, these radio station shortcuts no longer function or respond to user input.
• Temporary Resolution: Deleting the existing unresponsive shortcuts and creating new ones temporarily restores functionality.
• Specific to Radio: Other shortcuts on the display, such as those for home addresses, are not affected by this issue.

Technical Background

Audi has identified the root cause of the "Audi MIB3 shortcuts greyed out" issue as a software problem within the MIB3 infotainment system. The manufacturer is actively working on a resolution. A production solution is anticipated to be implemented around calendar week 25 of 2023.

Affected Control Units

The issue is associated with the vehicle's information electronics control unit. Specifically, the diagnostic address is 005F - Information electronics 1, with relevant software version 38*.

Important Information for Owners

Audi has provided specific instructions for technicians and, by extension, for owners regarding this ongoing issue. It is crucial for owners to understand these points:

• Postpone Repair: Technicians are instructed to postpone any repair attempts for this condition at this time, as a definitive solution is not yet available.
• Do Not Replace Components: Owners should be aware that replacing any hardware components for this condition will not resolve the underlying software issue. This prevents unnecessary costs and wasted effort.
• Solution in Development: A software measure and corresponding SVM (Software Version Management) code to address this complaint are currently under development. Audi expects a solution to be available, and the planning status and updates can be found in TSB 2076404.
• Warranty Information: TSB 2077425/1 is informational only and does not currently fall under any Audi Warranty for repair. However, once the software update is released, it is typically covered.

What to Do If You Experience This

If your 2023 Audi is exhibiting the "Audi MIB3 shortcuts greyed out" symptom, it is important to note that an immediate repair is not yet available. Audi advises customers to wait for the official software update. When you visit your Audi dealer, they will create a Pending Service Solution (PSS) record in their system. This helps Audi track the prevalence of the issue and ensures that your vehicle is noted for the upcoming software update.

Contact your authorized Audi dealership for the latest information regarding the availability of the software update mentioned in TSB 2076404. They can provide guidance on when the fix for the unresponsive radio shortcuts will be ready for installation.

Source: NHTSA ID: 11016566