2023-2024 Audi e-tron Virtual Cockpit Superimposed Content TSB

Audi has released Technical Service Bulletin (TSB) 2072430/3 to address a software issue affecting the virtual cockpit in several of its e-tron and Q8 e-tron models. This bulletin, which supersedes TSB Group 90 number 24-73, describes a condition where content is displayed in the information line on top of other content in the Audi virtual cockpit, leading to a confusing or unreadable display for the driver. This specific problem, known as the Audi e-tron superimposed display, is a software-related concern rather than a hardware malfunction.

Symptoms of Superimposed Content

Owners of affected 2023-2024 Audi e-tron, e-tron GT, RS e-tron GT, Q8 e-tron, and SQ8 e-tron vehicles may notice that information in their virtual cockpit appears layered or overlapping. This means that text or graphics from one part of the display might be shown on top of other content, making it difficult to read or interpret. The TSB specifically notes that this Audi e-tron superimposed display issue is observed when the virtual cockpit is set to the "classic performance layout," particularly when the power meter is in the center of the display. Other display layouts are not affected by this particular software glitch.

Technical Background and Diagnosis

According to Audi, the root cause of this display anomaly is a software issue within the instrument cluster itself. This is not a mechanical or electrical failure requiring a physical repair. The problem is consistently reproducible only in the classic performance layout of the virtual cockpit. Technicians can confirm the issue by observing the display in this specific configuration, as illustrated in Figure 1 of the TSB, which highlights the affected area in red. The bulletin emphasizes that this is a known software bug that Audi is actively working to resolve.

Important Warnings for Owners and Technicians

Audi has issued a critical warning regarding this Audi e-tron superimposed display issue:

• "Do not replace any components for this condition since this will not resolve the customer's concern."

This means that attempting to replace the instrument cluster or any related hardware will not fix the superimposed content problem. Such actions would be unnecessary, costly, and would not address the underlying software fault. Owners should be aware of this to avoid being upsold on parts that will not provide a solution.

Manufacturer's Pending Solution

As of the release of TSB 2072430/3, a definitive software solution for the superimposed content in the Audi virtual cockpit is still under development. Audi anticipates that a fix will be available by the end of the fourth quarter of 2024, though this timeline is subject to change. The bulletin indicates that it will be updated once more information regarding the solution becomes available.

What Owners Should Do

If you experience the Audi e-tron superimposed display in your 2023-2024 Audi e-tron, e-tron GT, RS e-tron GT, Q8 e-tron, or SQ8 e-tron, you should contact your authorized Audi dealer. While no immediate repair is available, the TSB instructs dealers to:

1. Explain to the customer that a solution is expected by the end of Q4 2024 and that no repairs are currently necessary.
2. Create a Pending Service Solutions (PSS) record in the PSS application. This record helps Audi track the prevalence of the issue and ensures that your vehicle is noted for the future software update when it becomes available.

This TSB is for informational purposes only and does not fall under standard Audi warranty claims for repair, as no repair is currently performed. The purpose is to document the issue and prepare for a future software update.

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Source: NHTSA ID: 11007333