2021-2024 Audi Charging System Cable & Software Update

Audi has issued a Campaign Circular Revision for Service Action 93R3, focusing on the compact/portable charging system cable (220V/240V) and a related software update. This communication, dated April 5, 2024, informs Audi dealerships about important updates to the existing service action. This ensures that all necessary procedures for the Audi charging system update are carried out accurately and efficiently.

Understanding Service Action 93R3

The original Service Action 93R3 was initiated to address components of the compact/portable charging system. Specifically, it involves providing an updated 220V/240V charging unit cable to owners of affected vehicles. This action also includes a crucial software update designed to optimize the performance and safety of the charging equipment. The 220V/240V capability is essential for faster and more efficient charging at home or compatible public charging stations.

Key Revisions in this Update

This specific revision to the Service Action 93R3 campaign circular introduces two primary changes. First, it includes updated claiming instructions for dealerships. These instructions are vital for ensuring that dealers can correctly process warranty claims related to the service action, facilitating a smooth and timely reimbursement process for the work performed.

Second, the revision provides updated work instructions for technicians. These detailed guidelines are critical for ensuring that the cable replacement and software update procedures are performed consistently and accurately across all Audi service centers. Adhering to the latest work instructions helps guarantee the quality and effectiveness of the repair, directly benefiting vehicle owners.

Why These Updates Matter to Owners

While this communication is primarily for dealer personnel, these revisions have direct implications for owners. Updated work instructions mean that technicians are equipped with the most current and correct methods for performing the Audi charging system update. This helps ensure that the service is completed to Audi's high standards, maintaining the safety and functionality of your vehicle's charging system.

Similarly, updated claiming instructions help streamline the administrative process for dealerships. This efficiency can contribute to a better overall service experience for owners, as it reduces potential delays or complications related to the service action.

Ensuring Correct Information at Dealerships

Audi has emphasized the importance of all dealer personnel thoroughly reviewing the revised circular. This ensures that every individual involved in campaign-related responsibilities is fully aware of the latest procedures. Dealers are specifically instructed to discard any previously printed paper copies of the circular and replace them with the most current version, identified as 93R3_REV20240405. This measure prevents outdated information from being used, ensuring accurate service and customer communication.

Next Steps for Audi Owners

Owners of 2021-2024 Audi e-tron, e-tron Sportback, RS e-tron GT, A7, and Q5 models should be aware of this important Audi charging system update. If your vehicle is affected by Service Action 93R3, your authorized Audi dealer will perform the necessary cable replacement and software update free of charge. It is recommended to contact your local Audi dealer to confirm if your specific vehicle requires this service action and to schedule an appointment at your earliest convenience.

Source: NHTSA ID: 10253354