2021-2022 Audi e-tron Instrument Cluster Energy Display Issue

Symptoms

Owners of 2021-2022 Audi e-tron and e-tron Sportback models may observe that the average long-term energy consumption displayed in the instrument cluster appears "implausibly low". This specific symptom, related to the Audi e-tron energy consumption, typically begins to manifest after the vehicle has been driven approximately 3,000 miles. If the long-term memory for energy consumption is reset, the display will show correct values for another 3,000 miles before the inaccuracy reappears.

Technical Background

Audi has identified that the root cause of the "implausibly low" energy consumption reading is a software malfunction within the instrument cluster itself. This software issue leads to the displayed values being inaccurate, rather than an actual problem with the vehicle's energy consumption.

Production Solution

As of the bulletin's publication date (June 23, 2021), a permanent solution to address this software malfunction is currently under development by Audi. The company anticipates that a fix will be forthcoming and available in the second quarter of 2022. This bulletin will be updated once more information regarding the solution is available.

Important Warnings for Owners

Audi explicitly advises against certain actions regarding this condition:

• "Do not replace any components for this condition since this will not resolve the customer's concern." This means that attempting to replace parts of the instrument cluster or related systems will not fix the underlying software issue and would be an unnecessary expense.
• "This TSB is informational only and not applicable to any Audi Warranty." This indicates that while the TSB provides information about the issue, any service performed under this bulletin is not covered by standard Audi warranty terms. However, it's important to note that a software update, once released, is typically provided free of charge.

What to Do if Your Vehicle is Affected

If you own a 2021-2022 Audi e-tron or e-tron Sportback and are experiencing the "implausibly low" Audi e-tron energy consumption display, Audi recommends the following steps:

1. Contact your Audi dealer: Explain the symptom, specifically mentioning the "implausibly low" average long-term energy consumption in the instrument cluster.
2. Understand the situation: The dealer will inform you that a solution is expected in the second quarter of 2022 and that no immediate repairs are necessary at this point. Do not push for component replacement, as it will not resolve the issue.
3. PSS Record Creation: The dealer is instructed to create a Pending Service Solutions (PSS) record. This record is created within the PSS application, accessible via the "Pending Service Solutions (PSS)" link in AccessAudi (under Related Links >> Service) or through the Technical Assistance page in Elsa. This helps Audi track affected vehicles and customer concerns while awaiting the software update.

Warranty Information

This Technical Service Bulletin (TSB) is classified as informational only. It addresses a known software condition but does not outline a repair procedure that would typically fall under standard Audi warranty coverage. Owners should discuss any potential costs or future coverage for the eventual software update with their authorized Audi service center.

Source: NHTSA ID 10198252