2022 Audi e-tron GT Launch Repair Authorization TSB

Audi has issued Technical Service Bulletin (TSB) 00 21 46 2063401/1, dated May 19, 2021, to establish a mandatory repair authorization process for the new 2022 Audi e-tron GT. This bulletin is crucial for ensuring that any technical issues encountered during the initial launch phase of the vehicle are properly documented and addressed. The process described is designed to gather vital technical information to support the successful introduction of the Audi e-tron GT to the market.

This TSB outlines specific steps that dealerships must follow when the first Audi e-tron GT vehicles arrive and any issues are identified. It emphasizes the importance of adhering to these procedures to facilitate effective communication between dealerships and Audi's technical support teams. The primary goal is to streamline the diagnostic and repair process for early production models, ensuring comprehensive data collection for potential future improvements.

Important Warnings for Owners and Technicians

Audi has included several critical notes within this bulletin that owners and service technicians should be aware of:

• Repair Authorization Process: "The Repair Authorization Process should not be followed for routine maintenance services and PDI inspections. If an issue is found during PDI, please follow the process outlined in the Service section."
• Warranty Applicability: "This TSB is informational only and not applicable to any Audi Warranty." This means that while the bulletin describes a repair authorization process, it does not imply coverage under a standard Audi warranty, which could have implications for owners depending on the nature of the issue.

What Triggers the Audi e-tron GT Launch Repair Authorization Process

The Audi e-tron GT launch repair authorization process is initiated when an issue is discovered on a 2022 Audi e-tron GT. This can occur in two primary scenarios:

1. Customer Concern: An owner brings their vehicle in with a reported problem or malfunction. The dealership must first verify the customer's concern to proceed with the authorization process.
2. Pre-Delivery Inspection (PDI) Issue: During the dealership's PDI, an issue is identified before the vehicle is delivered to the customer. In such cases, the dealership is instructed to follow the specific service steps outlined in this bulletin rather than standard PDI procedures for issue resolution.

It is important to note that this process is specifically for addressing issues and not for routine maintenance or inspections. Any deviation from this guidance could lead to delays in resolution or improper documentation of critical technical data.

Dealer Repair Authorization Steps

When an issue is identified on a 2022 Audi e-tron GT, dealerships must follow a precise sequence of steps to obtain Audi e-tron GT launch repair authorization:

1. Verify Customer Concern: The first step is to thoroughly understand and confirm the customer's reported issue. This ensures that the subsequent diagnostic efforts are focused and accurate.
2. Begin GFF Diagnosis: Technicians are instructed to start a Guided Fault Finding (GFF) diagnosis. Crucially, during this initial phase, no parts should be removed, and no electrical connections should be disconnected. This preserves the vehicle's state for accurate data collection.
3. Create a TAC Ticket: A Technical Assistance Center (TAC) ticket must be created using the Technical Assistance Center System within Elsa. This ticket serves as the formal request for authorization and technical guidance from Audi.
4. Select Specific Concern Type: Within the TAC ticket, technicians must specifically select "Audi e-tron GT Launch Repair Authorization" in the Concern Type field. This ensures the request is routed to the correct launch support team.
5. Detailed Concern Description: The customer's concern must be described with as much detail as possible, filling in all required fields in the TAC ticket. Comprehensive information aids Audi's launch team in understanding the problem.
6. Provide Contact Information: The technician's cell phone number must be included in the TAC ticket. This allows the TAC consultant to contact the technician directly while they are near the vehicle, facilitating real-time discussion and diagnosis.
7. Attach Diagnostic Data: The GFF Diagnosis Log and photographs of the concern must be attached to the TAC ticket. Visual and diagnostic data are essential for remote assessment by the launch team.
8. Activate TAC Ticket: The TAC ticket must be activated promptly by calling the TAC for further instructions. This step is mandatory before any repairs are carried out.

Upon activation, Audi's Launch Team aims to respond within one hour. They will either provide a repair plan or dispatch a Launch Team member to the dealership. If no response is received within the hour, the technician may proceed with the repair based on their assessment.

Warranty Claim and Parts Return Procedures

Audi has established specific procedures for warranty claims and parts returns related to the Audi e-tron GT launch repair authorization process:

• Audi Launch Allowance Program: Dealers can claim 30 time units for properly opening a TAC ticket and an additional 30 time units upon its closure with complete attachments and detailed repair information. An extra 40 time units can be claimed if requested parts are sent to the Warranty Parts Return Center within 48 hours. Further instructions on these claims are detailed in Audi Warranty Service Circular AWA-21-05, dated May 21st, 2021.
• Warranty Parts Return Center Process: The Audi Warranty Parts Return Center will notify the dealership of any required part returns within one business day of a closed Audi TAC case. They will contact the Parts Manager to confirm availability, create a shipping request in the Warranty Parts Portal (WPP), and follow up if parts are not picked up by FedEx within 48 hours.
• Dealership Responsibilities: Dealership personnel are required to monitor the Outstanding Warranty Parts Report in WPP, print pre-addressed shipping labels, return requested parts with repair documentation and a printed copy of the Audi TAC case number on the same day, and enter the warranty claim into SAGA within 24 hours of repair completion.

This structured approach ensures that all necessary data is collected and that dealerships are compensated for their efforts in supporting the launch of the 2022 Audi e-tron GT.

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Source: NHTSA ID: 10193919