2021 Audi e-tron Infotainment Online Data TSB

Symptoms

If your 2021 Audi e-tron is not displaying certain online information or automatically tracking radio stations, the cause might be incorrect infotainment settings. This can manifest as a lack of real-time traffic updates, missing album art, or other features that rely on an active internet connection for supplementary data. Owners might also notice that their radio does not automatically update station information or logos.

Diagnosis / Trigger Conditions

The primary diagnostic step for issues with Audi e-tron online data involves checking the vehicle's radio settings. The manufacturer communication specifically points to two key settings within the infotainment system. These settings, if not configured correctly, can prevent the system from accessing or displaying online-dependent information.

Repair Procedure Summary

The resolution for this Audi e-tron online data issue is straightforward and involves a simple adjustment within the infotainment system's radio settings. Technicians are advised to navigate to the radio settings menu. From there, they must ensure that the 'Online additional data' option is toggled on. Additionally, the 'online station tracking' setting should be configured to 'Automatic'. These changes will enable the infotainment system to properly utilize online resources.

Owner Action

If you own a 2021 Audi e-tron and are experiencing problems with online features in your infotainment system, you can check these settings yourself. Access the radio settings menu in your vehicle's MMI system. Verify that 'Online additional data' is switched on and that 'online station tracking' is set to 'Automatic'. If these settings are incorrect, adjusting them should resolve the issue with your Audi e-tron online data. If the problem persists after checking these settings, it is recommended to contact your authorized Audi service center for further diagnosis.

Source: NHTSA ID: 10185213