2021 Audi e-tron Infotainment Delivery Guidelines Update

Audi has released updated delivery guidelines for the 2021 e-tron, focusing on ensuring a thorough customer orientation, particularly regarding infotainment features. This manufacturer communication, identified as NHTSA ID 10180060, provides specific instructions for dealership personnel to enhance the new vehicle delivery experience.

The primary goal of these guidelines is to ensure that new 2021 Audi e-tron owners are fully familiar with their vehicle's features, especially the advanced infotainment system and its functionalities.

Symptoms

This document does not address specific vehicle symptoms or malfunctions. Instead, it provides updated guidelines for dealership personnel to ensure a comprehensive customer delivery experience for the 2021 Audi e-tron. It focuses on educating owners about their vehicle's features rather than diagnosing issues.

Fault Codes / DTCs

This manufacturer communication does not mention any specific diagnostic trouble codes (DTCs) or fault codes. It is a procedural guideline for vehicle delivery, not a technical service bulletin related to repairs or diagnostics.

What the Service Bulletin Says

This manufacturer communication, titled "Audi Delivery Guidelines," outlines a comprehensive checklist for dealerships to follow when delivering a new 2021 Audi e-tron. The update specifically highlights enhancements to the infotainment section of the delivery process. Dealership staff are instructed to demonstrate various SiriusXM features to customers.

Key points for demonstration include tuning to SiriusXM, showing how to set presets, and customizing listening preferences. Furthermore, the guidelines emphasize explaining the differences between SiriusXM's Satellite (SAT) and Internet Protocol (IP) channels, particularly through the On Demand category for vehicles equipped with 360L. These detailed instructions aim to ensure new owners understand and can utilize the full capabilities of their vehicle's infotainment system right from delivery.

Beyond infotainment, the Audi e-tron delivery guidelines cover a wide range of topics. These include demonstrating driver controls, seating adjustments, steering wheel functions, and various driver assistance systems like adaptive cruise control and parking assist. The guidelines also cover essential items such as reviewing owner's documents, explaining maintenance schedules, and setting up Audi Connect services. This comprehensive approach ensures a thorough understanding of the 2021 Audi e-tron.

What to Do

If you are a new owner of a 2021 Audi e-tron, you should expect your dealership to provide a detailed orientation covering all aspects of your vehicle, as outlined in the Audi e-tron delivery guidelines. Pay close attention during the infotainment demonstration, especially regarding SiriusXM features, presets, and the distinction between SAT and IP channels. Don't hesitate to ask questions about any features you don't understand.

Ensure that all your questions are answered and that you feel comfortable operating the various systems, including the MMI, navigation, and driver assistance features, before leaving the dealership. This proactive approach will help you get the most out of your new Audi e-tron.

Source: NHTSA ID 10180060