2022 Audi e-tron GT No Heat Customer Support

Audi has issued a dealer communication to address customer mobility support for owners of the 2022 Audi e-tron GT experiencing a "no heat" concern. This initiative aims to provide assistance to customers whose vehicles are affected by this issue, particularly when repairs are delayed due to parts availability.

The communication, identified by Labor Operation S28616AY, outlines the conditions under which Audi will reimburse dealerships for providing loaner vehicles or for the cost of external rental vehicles. This support is specifically for the 2022 Audi e-tron GT no heat issue.

Understanding the 'No Heat' Concern

The primary issue addressed by this communication is a "no heat" concern in the 2022 Audi e-tron GT. While the specific technical cause is not detailed in this particular document, the emphasis is on providing customer support during the repair process, especially when parts needed for the fix are not readily available.

Audi's Customer Mobility Support

Audi of America is providing loaner support for affected 2022 e-tron GT vehicles. This means that if your vehicle is experiencing a "no heat" concern and requires service, you may be eligible for a loaner vehicle. The program is designed to minimize inconvenience for owners while their vehicles are being serviced.

Reimbursement Details for Loaner Vehicles

For dealerships, the communication specifies the process for claiming reimbursement related to customer mobility support. The reimbursement is directly tied to the 2022 Audi e-tron GT no heat concern and is contingent on parts availability. Dealerships will be reimbursed $50.00 per day for providing their own loaner vehicles. If a dealer loaner is not available, and a rental vehicle must be sourced from an outside company, that cost will also be reimbursed at $50.00 per day.

To process these claims, specific SAGA claiming instructions are provided to dealers, including:

• Claim Type: 1GW
• Service Number: S286
• Damage Category: 0010
• Manufacturers Code: AUN
• Labor Operation: S28616AY
• Amount: $50 X # of days
• Claim Comments: MY 2022 e-tron GT Loaner Reimbursement

Important Notes for Owners

Owners should be aware that this program is specifically for the "no heat" concern in 2022 Audi e-tron GT models. If your vehicle is experiencing this issue, contact your authorized Audi dealership to inquire about the customer mobility support program. Dealerships are required to retain rental receipts, and claims that do not meet the specified conditions may be charged back by Audi warranty. This ensures that the support is provided for legitimate cases related to parts availability for the "no heat" issue.

NHTSA ID: 10236604