2022 Audi e-tron GT No Heat Customer Loaner Support

Audi has issued an important dealer communication regarding customer mobility support for owners of the 2022 Audi e-tron GT who are experiencing a "no heat" concern. This program, identified by Service Number S286, is specifically designed to assist owners when their vehicle's repair is delayed due to the unavailability of necessary parts.

The communication, sent on March 16, 2023, outlines the conditions under which Audi of America will provide loaner support. This initiative aims to ensure that customers remain mobile while their 2022 Audi e-tron GT is awaiting repair for the "no heat" issue.

Understanding the "No Heat" Concern

For an electric vehicle like the 2022 Audi e-tron GT, a "no heat" condition can significantly impact driver and passenger comfort, especially in colder climates. This issue refers to a malfunction in the vehicle's heating system, which can be critical for defrosting windows and maintaining a comfortable cabin temperature. While the specific cause of the "no heat" concern is not detailed in this communication, the focus is on providing interim solutions for owners facing repair delays.

Audi's Customer Mobility Support Program

Audi of America is offering a customer mobility support program for affected 2022 Audi e-tron GT vehicles. This program provides reimbursement for alternative transportation while the owner's vehicle is being serviced for the "no heat" concern. The support is primarily triggered when the repair is prolonged due to parts availability issues.

Under this program, dealers will be reimbursed $50.00 per day for providing a loaner vehicle. If dealer loaner vehicles are not available, owners can source rental vehicles through an outside rental company, and these will also be reimbursed at $50.00 per day.

Eligibility and Reimbursement Conditions

To qualify for reimbursement under this customer mobility support program, specific conditions must be met. The concern must be directly related to the "no heat" issue in a 2022 Audi e-tron GT. Additionally, the need for a loaner or rental vehicle must be a direct result of parts availability delaying the repair process.

This means that if the repair can be completed promptly without parts delays, the loaner or rental reimbursement may not apply. Owners should discuss these conditions with their Audi dealership to confirm eligibility for the program.

How to Claim Reimbursement

For dealers to claim this reimbursement, a specific process must be followed using the SAGA claiming instructions. The relevant details for the claim are:

• Claim Type: 1GW
• Service Number: S286
• Damage Category: 0010
• Labor Operation: LOAN 1600
• Amount: $50 X # of days
• Claim Comments: MY 2022 e-tron GT Loaner Reimbursement

These codes and details ensure that the claim is processed correctly according to Audi's internal guidelines for the 2022 Audi e-tron GT "no heat" support program. Owners will need to retain all rental receipts, as Audi warranty may review claims for accuracy.

Important Considerations for Owners

Owners of a 2022 Audi e-tron GT experiencing a "no heat" concern should contact their authorized Audi dealership immediately. It is crucial to understand that rental receipts are required for any reimbursement claims, and these must be retained with the repair order. Any claim that does not meet the specified conditions will be charged-back to the dealer, emphasizing the importance of adherence to the program's rules.

This communication, identified by Service Number S286, is a proactive measure by Audi to support its customers during potential repair delays for the "no heat" issue. It highlights Audi's commitment to customer satisfaction even when facing supply chain challenges.

NHTSA ID: 10233652