2021-2024 Audi A6/A7/RS/S Front Console Squeaks & Rattles TSB

Owners of certain 2021-2024 Audi A6, A7, S6, S7, RS 6 Avant, and RS 7 models may notice persistent squeaking and rattling noises originating from the front center console area. This issue, detailed in Audi Technical Service Bulletin (TSB) 2063737/3, specifically points to the lower MMI display as the source of these unwanted sounds.

This TSB, issued on June 30, 2023, supersedes a previous bulletin, Group 68 number 22-35, and provides an updated solution for the problem. The noises are often most noticeable when a driver or passenger leans their knee against the center console or when the lower MMI display's haptic feedback function is active.

Symptoms

Owners may experience the following symptoms related to the Audi A6 front console noises:

• Squeaking and rattling sounds from the lower MMI display area in the front center console.
• Noises that occur when the driver's or passenger's knee makes contact with the center console.
• Increased noise when the lower MMI display provides haptic feedback.

Diagnosis / Trigger Conditions

Workshop technicians have identified that these Audi A6 front console noises are caused by hard contact between the lower MMI display and the surrounding center console insert or trim. This contact is attributed to tight assembly tolerances within the console.

Repair Procedure Summary

The repair outlined in TSB 2063737/3 involves a targeted application of felt tape to eliminate the contact point. The general steps are as follows:

1. A technician will inspect the gap between the lower MMI display and the center console insert/trim on both sides to identify the exact point of contact.
2. The side where the MMI display is touching the console insert will be noted.
3. The lower MMI display will be carefully removed following the repair manual procedures in Elsa.
4. A strip of adhesive felt tape, approximately 3/4 x 3/8 inch, will be applied between the rib of the display mount and the trim frame. This is done only on the side where contact was observed, to increase the gap.
5. All removed parts will then be reinstalled.
6. The gap between the lower MMI display and the center console insert/trim will be re-checked.
7. A test drive will be performed to confirm that the Audi A6 front console noises have been resolved.

Required Parts

To perform this repair, the following parts are specified:

• Felt strip (adhesive): Part Number 533863288A (Quantity: 0.1)
• Fasteners, Bolts, Nuts, and Screws: As needed, per the repair manual (See ETKA/ELSA).

Important Warnings

Owners should be aware that if their vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. Warranty claims are subject to the Audi Warranty Policies and Procedures Manual, with Service Number 6814 and Damage Code 0020 used for claims related to this issue.

Owner Action

If you are experiencing squeaking or rattling noises from the front center console of your 2021-2024 Audi A6, A7, S6, S7, RS 6 Avant, or RS 7, it is recommended to schedule an appointment with an authorized Audi service center. They can diagnose the issue and perform the necessary repair as outlined in TSB 2063737/3.

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Source: NHTSA ID: 10238398