2021 Audi A6/Q3 MIB2+ Privacy Pop-Up Message TSB

Audi has released Technical Service Bulletin (TSB) 2060474/3, superseding previous bulletin Group 91 number 21-63 dated January 19, 2021. This bulletin, revised on August 19, 2021, addresses a persistent privacy pop-up message issue affecting certain vehicles equipped with the MIB2+ High infotainment system. The TSB outlines a software anomaly that causes a specific privacy notification to reappear with every ignition cycle, even if the driver attempts to dismiss it permanently.

This recurring Audi MIB2+ privacy pop-up can be a source of frustration for owners of affected 2021 Audi A6, Q3, and A6 allroad models, among others. The TSB provides details on the nature of the problem and offers a temporary workaround while a permanent software solution is under development.

Symptoms

Owners of affected Audi vehicles may observe the following symptoms related to the Audi MIB2+ privacy pop-up:

• After a software update, with active privacy settings such as "Use of vehicle position," a pop-up window appears on the infotainment screen with every ignition cycle. This pop-up, illustrated in Figure 1 of the TSB, presents options like "OK," "Go to privacy," and "Do not show again."
• The message displayed verbatim is: "Your vehicle is equipped with online services and the dynamic data collection option. All available online services are activated and can use positioning data. Alternative options and additional information can be found in the privacy settings."
• Even if the driver selects the "do not show again" option within the pop-up, the message will still reappear with every subsequent restart or ignition cycle.

Technical Background

According to Audi, the persistent privacy pop-up message is a result of a software issue within the MIB2+ system. This software glitch prevents the system from correctly storing the driver's selection of the "do not show again" feature. It's important to note that the privacy settings themselves are not affected by this pop-up; they remain active as configured by the user.

Temporary Workaround

While a permanent fix is being developed, Audi provides a workaround to prevent the recurring Audi MIB2+ privacy pop-up. If there are no privacy options currently active, the pop-up will not be shown on every startup when "do not show again" has been selected. To implement this, verify that all privacy options within the MIB2+ system have been deactivated.

Important Warnings

Audi explicitly states that a solution is forthcoming for the first quarter of 2022. Until then, no repairs are necessary for this condition. Dealers are instructed: "Do not replace any components for this condition since this will not resolve the customer's concern."

Warranty Information

This Technical Service Bulletin 2060474/3 is classified as informational only. It is not applicable to any Audi Warranty claims, meaning it does not outline a repair procedure covered under warranty for this specific issue.

Additional Information

All part and service references provided in this TSB (2060474) are subject to change and/or removal. Technicians are advised to always check with their Parts Department and/or ETKA for the latest information and parts bulletins. They should also consult the Repair Manual for any fasteners, bolts, nuts, and screws that require replacement during repair procedures.

NHTSA ID: 2060474