2021 Audi A6 Shift Mechanism Part Return SM 59-2020

What This Notice Is About

Audi issued Special Notice SM 59-2020, an internal Parts Circular, to address inventory management for certain shift mechanism components. This notice, dated October 13, 2020, is directed at parts managers to ensure that only correct parts are stocked and supplied to customers. The primary goal is to prevent the distribution of shift mechanisms equipped with the wrong bushing.

This special notice emphasizes the importance of inspecting the 2021 Audi A6 shift mechanism bushing to confirm it is the correct type before it is used or sold. The 2021 Audi A6 shift mechanism bushing is critical for proper operation, and this proactive measure helps maintain quality standards.

Affected Parts

This notice identifies a range of specific shift mechanism part numbers that require inspection and potential return. Dealers are instructed to check their inventory for these materials.

Identifying the Correct Shift Mechanism Part

Dealers are instructed to visually inspect the complete shift mechanism to ensure it has the correct white bushing. The notice includes an image clearly differentiating between a "wrong bushing" (depicted as black) and a "correct bushing" (depicted as white). If a part from the listed inventory contains the wrong bushing, it must be returned.

This visual check is crucial to ensure that any 2021 Audi A6 shift mechanism bushing installed or sold is the correct specification, preventing potential issues down the line.

Important Return Instructions and Warnings

To facilitate the return process and ensure proper credit, dealers must follow specific claims procedures. This includes filing a separate "Claim with Return" and selecting "DIr Sup. Req. Return" under the item type, referencing the Special Notice Number SM 59-2020 and the Parts Circular number.

Dealers need to review "Parts On Command" the day after for the Delivery List document and contact their facing PDC with any issues. A "YELLOW DEPOT REQUEST RETURN" label must be used, with the 40000XXXXX delivery document number entered on it. This label should be adhered to the package(s) containing the returned parts, and a copy of the Delivery Document must be included with the returned part(s).

Important Warning: Items returned after the specified deadline of November 3, 2020, WILL NOT be accepted on any type of return or buyback. Dealers are advised to re-order any required new materials using the same part number to ensure they receive parts with the correct 2021 Audi A6 shift mechanism bushing.

NHTSA ID: 10181443