Tesla Model S Complaints (2023)

111 consumer complaints on file.

#11661468May 16, 2025
EXTERIOR LIGHTING
The left turn signal is intermittent, it works most of the time, but many times the button on the yoke will not turn on the turn signal. Tesla wants $265 to fix it even though I still am under the factory warranty. After a quick internet search this appears to be a known problem. Because there is no turn yoke (which is a very poor design and that should be recalled) I have to rest my finger on the detent for the left and right switch. If I do not I am turning on the incorrect signal. This is either a button problem or software issue, I had to have my first yoke replaced on 4/22/24 as it was defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659938May 9, 2025
STEERING, UNKNOWN OR OTHER
On May 3, 2025, at approximately 2:00 PM EDT, while driving a 2023 Tesla Model S on a busy highway in a high-density retail area, a vehicle suddenly pulled out from a driveway into the vehicle’s path, requiring an immediate honk to alert the driver. Due to muscle memory, the center airbag cover of the standard steering wheel was pressed, expecting the horn to sound, as is typical in most vehicles. However, the Model S uses a small capacitive horn button on the right side of the steering wheel, which could not be located quickly. The failure to honk in this critical moment necessitated a swerve to the left to avoid a collision, nearly causing an accident with another vehicle in the adjacent lane, which was fortunately a few feet behind. The capacitive horn button’s design is counterintuitive and hazardous, requiring precise pressing that often distracts from driving. This incident nearly resulted in a serious collision due to the delayed response caused by the horn’s placement. Previous experiences include accidentally activating windshield wipers when attempting to honk, increasing distraction. A prior complaint was filed with NHTSA about this issue, noting Tesla’s 2022 statement that vehicles built after November 2021 would receive a software update to enable a center horn. This vehicle, built in December 2022, lacks the necessary hardware, and Tesla has offered only a costly retrofit as a solution. This design flaw poses a significant safety risk by violating intuitive driving habits. NHTSA is urged to investigate the Tesla Model S steering wheel’s horn design and mandate a recall or free retrofit to install a mechanical center horn, aligning with standard vehicle safety expectations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656893April 25, 2025
UNKNOWN OR OTHER
I was nearly sideswiped and instinctively pressed the center of the steering wheel to honk my horn. However, this vehicle only has a touch-sensitive horn button. In an emergency, where milliseconds count, it's extremely dangerous to have to fumble around for a touch button instead of using the control that every car has had for decades. In this case, I was fortunate to be able to evade the inattentive driver, but this is a massive safety hazard that warrants a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655056April 16, 2025
SUSPENSION
Inner tire wear, had alignment performed central but issue still persist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647313March 10, 2025
UNKNOWN OR OTHER
The Tesla Model S yoke with no horn in the center of the steering wheel is a safety hazard. The button on the steering wheel for the horn is not in a standard location and is difficult or impossible to find in an emergency without looking at the steering wheel. Twice I have tried to honk my horn at a motorist to avoid a collision, only to be met with silence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642828February 14, 2025
UNKNOWN OR OTHER
The horn button is very small and difficult to find in an emergency. The absence of a mechanical button has nearly resulted in two collisions when I am not able to alert another driver. Knowing this safety hazard, Tesla’s newer cars have a large mechanical button in the center of the steering wheel. They will not retrofit this for less than $1,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631099December 16, 2024
UNKNOWN OR OTHER
I have now had three near accidents (fortunately avoided) and have been unable to warn drivers of the other vehicles because the horn in my 2023 Tesla Model S is not located in the center of the wheel, but instead is small button on the right side of the steering wheel. The horn is used so little and the horn has been in the center of all vehicles for decades that learning to change ones motor skills especially at a moments notice is difficult, if not impossible. I'm not sure how Tesla was able to get approval from government safety agencies to move the horn on the steering wheel. I decided to submit this complaint when the last incident happened as I was turning at a light and because my current horn is on the right side of the steering wheel, I couldn't find it as it turns with the wheel. While the horn has not created an accident, it is necessary to avoid one and currently Tesla's horn is useless and should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631033December 16, 2024
UNKNOWN OR OTHER
Tesla has relocated the horn from the center hub where it has been on vehicles since the beginning of time, to a very small icon on the steering wheel cross-member. It's simply impossible to find this little icon in an emergency. I've already had almost three accidents because of this. They need to put the horn on the center hub like it's been on vehicles for decades so people can quickly use it versus looking for it when they have to take their eyes off the road in order to use it. Additionally, when it's on the cross member and you're turning the wheel the little icon turns with it then it's even harder to find.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630866December 16, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
As I approached a red light with a car in front of me, I took my foot off the accelerator to use Tesla's regenerative braking, but instead the car rapidly accelerated and crashed into the car in front of me. It seemed like unintended acceleration.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11629422December 7, 2024
STEERING
THIS VEHICLE HAS THE YOKE STEERING WHEEL.Issue is two fold. The right and left turn signal activation in on the face of the wheel and difficult to find since the arrows are not raised so you can feel them. You have to take your eyes off the road to find the left or right turn signal, then if they do not automatically turn off you have to repeat this again to press. Very unsafe and frustrating. Second issue: the Horn. Again, the switch is on the surface of the wheel and you can not feel it you have to search for it because of other switches nearby. The horn activation needs to be in center of wheel with an easy push sequence to activate. Searching for the horn switch is unsafe due to the speed needed to warn somebody and again, you have to take your eyes off the road to locate the small lit switch to blow the horn. If you are turning a Yoke Wheel and need to blow the horn, it is impossible. A Recall is needed to replace the entire Yoke Wheel with a Horn activation in the center, and a lever installed on the steering column for blinkers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628665December 3, 2024
EXTERIOR LIGHTING
I was driving in dense fog about 9 am on December 2, 2024. It was about an hour after sunrise. I passed an approaching car without lights on and thought to myself how dangerous it was to be driving in dense fog without lights. I then realized that my automatic headlights were off! That means my fog lights were also off. They were on when I first left the house. The fog was dense enough that cars without lights appeared out of the fog with 10-15 feet warning. Very dangerous when turning left onto roads or at stop signs. The fog was dense enough that the driver assist cameras were complaining about being blocked or blinded, but the car had decided to turn off the headlights and fog lights without notification (except removing the lights on indicators on the dash). I have tried to contact Tesla support on their web support and haven't been able to figure out a way to provide comments. I only find a "help" section that provides answers to a few questions and seems to go in circles for anything else. I was able to move the headlights from Auto to On and solve the problem, but that required messing with the touchscreen while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624641November 12, 2024
SUSPENSION, WHEELS
Driving on freeway when the rear tire tread peeled off the inside tire tread wheel/blow out almost causing an accident. The vehicle pulled hard while driving and almost lost control. The problem has been inspected and confirmed by the Tesla dealer. The tire warning did alert after the tire blew out. This is a very frequently reported incident with the Model S plaid. A defect in the factory camber causing the blowout. Extensive wear is seen on the very inside wall of the tire. You couldn’t see or measure the tire wear from the outside of the vehicle. This is a scary and dangerous problem that needs to be fixed. I bought this vehicle brand new from Tesla Factory and the vehicle had less than 13,000 miles. The alignment was also measured when getting repaired and had bad results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620970October 21, 2024
VEHICLE SPEED CONTROL, VISIBILITY/WIPER, STEERING
Experienced severe phantom breaking on [XXX] in route to Las Vegas at 70mph September 2024. In heavy rain, while windshield wipers set to auto...........wipers have stopped momentarily blinding the driver, a problem Tesla hasn't fixed on my neighbors 2019 Model 3. The stalkless design prevents safe use of turn signals, horn and gear shifts. Wife who only drives an ICE car can not safely operate turn signals, horn and gear shifts in my 2023 Tesla Model S. Camera system constantly renders 'Blinded' error messages halting Autopilot features. Tesla's resolution is to clean camera's before initiating Autopilot. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620961October 21, 2024
UNKNOWN OR OTHER
The horn location is a button to the right of the center airbag on the steering wheel. It is small, difficult to find when under stress and needed. Impossible to find when in a turn. In the past 10 months I have had multiple occasions needed to alert another vehicle of an unsafe situation, and have never been able to activate the horn when needed. This is simply not safe. My car is a 2023 Model S. I noticed that Tesla did change this s few months after I purchased my vehicle. They should fix the cars, like mine that have the poorly positioned horn activation button to the middle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617355September 30, 2024
UNKNOWN OR OTHER
Tesla has not provided software updates for the 3 recalls listed for my VIN. Each time I ask them about the issue, they indicate my vehicle has the latest software update, but it does not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615859September 22, 2024
STEERING
The horn on this car is a button on the right side of the steering wheel. I nearly got into yet another accident when someone started backing up and nearly hit me. I panicked as they backed up and pressed the center airbag as a natural reaction, where a car horn had been for 100 years. Tesla has since changed this on new models, but they need to recall my model and repair this defect before someone gets killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615854September 22, 2024
UNKNOWN OR OTHER
This vehicle has a small button on the steering wheel to actuate the horn, instead of part of the center airbag (as most modern vehicles.) In the ten months I’ve owned this car, I have experienced numerous situations where I tried to use the horn in an urgently evolving situation, but could not as I could not instinctively find the horn button. I have complained to Tesla that I view this issue as a safety concern. I know they recognize this, as all new cars manufactured since January 1st of this year now have the horn as part of the airbag. Their response to me has been to purchase the new horn and airbag, at a cost of over $2,200. I firmly believe this should be a recall situation, as the present system does not allow easy, instinctive use of a primary safety device.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615738September 21, 2024
VISIBILITY/WIPER
There is a design flaw in the functionality of the windshield wipers. Instead of the functionality being on a stalk like every other car, Tesla decided to make it a 2 step process. To operate the windshield wipers, you first have to press a capacitive button on the steering wheel and then you have to scroll a wheel on the steering wheel. The first problem is that the button to turn on the windshield wipers is a capacitive button that is not raised on the steering wheel - so the button moves as you turn the steering wheel and thus it is not in the same place all the time. This makes it very difficult and practically impossible to find the button without taking your eyes off the road to find the button on the steering wheel. The second problem is that once you find that button, you then have to find the scroll wheel on the other side of the steering wheel to then adjust the speed. So picture you are driving into a downpour. You instantly can't see because of the rain. Because you are turning slightly on the highway, you have to take your eyes off the road to find the button on the steering wheel. That will activate the wipers but only in intermittent mode. You then have to use the scroll wheel on the other side of the steering wheel to adjust the speed so it is continuous. And while the car does have an "auto" mode, I've owned 3 different Teslas over 9 years and it has never worked properly - often turning on the wipers on a day that is 100% sunny. The auto mode also doesn't work well when it is raining because it often doesn't sense the correct speed (so staying in auto mode is not a great solution). The correct solution would be to return the wiper functionality to a stalk on the steering column and most definitely not require 2 separate buttons/functions to use it. It is very dangerous having to take your eyes off the road when you enter a downpour or when you are in a drizzle situation and then it starts pouring because you need to do 2 things.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615735September 21, 2024
STEERING, VISIBILITY/WIPER
Tesla removed the blinker stalk and replaced it with capacitive buttons on the steering wheel. This is very dangerous because the buttons move as you turn the wheel. To make it worse, they used capacitive buttons that are not raised so sometimes the ONLY way to turn your blinker on is to look away from the road and at the steering wheel to find the button. The buttons would be more useful had they simply been a rocker button like a lot of vehicles have on their steering wheel for volume control of the radio. But the real problem is that on multiple occasions, the turn signal button simply does not work. They do work 99% of the time but there have been several occasions where I have pressed the capacitive button and the blinker does not go on. I then have to look away from the road to confirm I am pressing the button but it still does not work. On a couple of occasions, if I press the other blinker button and then press the original blinker button, it will work. Other times if I press it enough times (i.e. over 5 times), it will then work. After the 1st complaint, Tesla replaced the component but it continues to happen. I believe it is a software bug and despite seeing other people report this problem to the NHTSA, Tesla told me no one else is reporting it. They suggested when I pick up the car that they show me how to press the button. What is more likely, that I don't know how to press a button or that there is a problem in their design? I know there is probably no rule against not having a blinker stalk because why would anyone ever design a car that would have moving buttons on a steering wheel but I think it is time for a rule and to require Tesla to fix this. If you can't require a blinker stalk, which would be the correct fix, then require the buttons to not be capacitive and to be raised. And who would design left and right buttons to be one on top of the other instead of being side by side. Terrible design and very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610142August 22, 2024
ELECTRICAL SYSTEM:HORN
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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