Suzuki Verona Complaints

216 consumer complaints on file.

#11553729November 6, 2023
ELECTRICAL SYSTEM
This issue pertains to Safety Recall Notice No. XC - All 2004-2006 Suzuki Verona Vehicles - DRL System. Please note, the vehicle manufacturer provided documentation service was performed and the DRL Module (part 38860-84Z21-RX0) was replaced at mileage 49470. My wife and I are the original owner and the mileage is 61,000-62,000 currently. Approximately 1 month ago we experienced a slight odor like something electrical was burning. Recently, we noticed 1) That the Daytime Running Lights glow at first and gradually reach full intensity. 2) When switching from low headlights to high beams, all headlights go completely out for about 6 seconds before coming on gradually. Because Suzuki automobiles are no longer sold in the United States, the nearest support dealer is located 150 miles away. A local auto repair shop diagnosed and determined the DRL Module part mentioned in the original recall needs to be replaced. We contacted the support dealer, who, in turn, contacted Suzuki USA about the issue. Suzuki USA indicates they complied with the original recall and refuse to comply a second time. The original recall service report indicated a $122.60 cost for the part. Currently, Suzuki has the part and wants $294 for it, and they consider the repair to be a billable service. We have not been able to locate any alternate part sources and must rely on Suzuki for this item. I am [XXX] old and if I have to drive 150 miles (one way) to make the repair, it will involve the additional cost of an overnight hotel. My local repair guy can do the repair, which I'm willing to pay for if Suzuki can supply the part at $0 or at least for only their product cost. Otherwise, I do not feel safe driving the car with the possibility of having a fire (per the recall notice). Even if no fire occurs, it certainly is not safe without dependable headlights. Won't you please help us? Thank you in advance for your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496086December 5, 2022
ENGINE, SEAT BELTS
The contact's fiancé owns a 2004 Suzuki Verona. The contact stated that on multiple occasions after starting the vehicle, the engine was lagging and then revved inadvertently. The contact also stated that while driving at various speeds and coming to a stop at a red light or stop sign, the vehicle stalled and lost motive power on multiple occasions. The vehicle was able to be restarted. Additionally, the contact stated that the driver's seat belt failed to latch, and the front passenger’s side seat belt locked without movement. The check engine, air bag, seat belt, and oil warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the timing chain and lifters needed to be replaced. The mechanic was unable to duplicate the additional failures. The vehicle was then taken to another independent mechanic, where a diagnostic tool retrieved various failure codes for unknown sensors and failure with the engine. The contact made a local dealer aware of the failures and the dealer confirmed there was no related recalls for the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325496May 21, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
VEHICLE DRIVES NORMAL THEN BRAKES LOCK UP CAUSING TIRES TO SKID TO SUDDEN STOP KILLING THE ENGINE AT RANDOM TIMES AND RANDOM SPEEDS THEN STARTS RIGHT BACK UP THEN DOES IT AGAIN AT A RANDOM TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291336December 26, 2019
STRUCTURE:BODY, SERVICE BRAKES, UNKNOWN OR OTHER
SCOTT WAS TRAVELING ON A HIGHWAY AND ATTEMPTED TO EXIT THE HIGHWAY; HOWEVER, AS HE ATTEMPTED TO BRAKE, HE NOTICED H WAS NOT SLOWING DOWN, AND THAT IT APPEARED THAT HIS BRAKES HAS GIVEN OUT. HE WAS ABLE TO SAFELY SLOW DOWN THE VEHICLE AND PULL TO THE SHOULDER. HE OBSERVED A SMALL AMOUNT OF SMOKE EMANATING FROM HIS VEHICLE. UPON EXITING THE VEHICLE AND OPENING THE HOOD, HE SAW MORE SMOKE AND FLAMES BETWEEN THE ENGINE AND FIREWALL. HE ADVISED HIS PASSENGER TO EXIT THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11267952October 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2004 SUZUKI VERONA. WHILE DRIVING, THE CHECK ENGINE INDICATOR ILLUMINATED AND FIFTEEN CODES APPEARED AS A TEXT TO HER CELLPHONE. THE VEHICLE STALLED, BUT THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME SAFELY. AFTERWARDS, WHEN THE VEHICLE WAS STARTED, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE SERVICE INDICATOR REMAINED ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048678November 27, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 SUZUKI VERONA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V363000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FREEDOM POWERSPORTS (1205 N FUTRALL DR, FAYETTEVILLE, AR) WAS CONTACTED; HOWEVER, THE REMEDY WAS NOT PERFORMED DUE TO THE NEAREST DEALER BEING 300 MILES AWAY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927845November 25, 2016
AIR BAGS
1-AIRBAG RED WARNING LIGHT ALL WAY STAY ON. 2-PASSENGER AIRBAG OFF YELLOW LIGHT ALL WAY STAY ON EVENT MY UNCLE SEAT ON.(220LBS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894893August 10, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 SUZUKI VERONA. WHILE DRIVING APPROXIMATELY 15 MPH AND PULLING IN A PARKING LOT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND TRAVELED 15 FEET BEFORE IT STALLED AGAIN. THE VEHICLE WAS STARTED FOR THE THIRD TIME AND DROVE NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED SIX OTHER TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864217May 10, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 SUZUKI VERONA. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EMC NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V396000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 195,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862502May 2, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 SUZUKI VERONA. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ECM (ELECTRONIC CONTROL MODULE) NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V396000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860145April 18, 2016
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RECALL ON LIGHTNING, SEAT BEAT AND AIRBAG AND ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850339March 18, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
I HAVE GAS TANK CRACKED OR LEAKED CLOSE TO A REAR AND LEFT WHEEL TIRE INCLUDE GAS SMELL AND EVAP LEAKS. I HAVE A PROBLEM WHEN FILLING GAS STOP TRIGGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749852August 19, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 SUZUKI VERONA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INTERMITTENTLY FAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V262000 (EXTERIOR LIGHTING) AND CONTACTED THE MANUFACTURER. THE MANUFACTURER WAS UNDER LIQUIDATION AND WAS NOT ABLE TO HONOR THE RECALL REPAIR AT A LOCAL DEALER DUE TO A LACK OF DEALERS IN THE CONTACT'S STATE. THE CLOSEST DEALER TO THE CONTACT WAS OVER 120 MILES FROM HIS RESIDENCE. THE CONTACT WAS NOT COMFORTABLE DRIVING THE VEHICLE THAT FAR DUE TO THE POTENTIAL RISK OF A FIRE ERUPTING IN THE VEHICLE FROM THE HEADLIGHT FAILURE. THE MANUFACTURER ADVISED THE CONTACT THAT IF HE WANTED THE VEHICLE REPAIRED, HE WOULD HAVE TO PAY FOR THE RECALL REPAIR HIMSELF. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725585June 16, 2015
UNKNOWN OR OTHER
I SHOULD HAVE DONE MY HOMEWORK BEFORE PURCHASING THIS VEHICLE. I BOUGHT IT FROM DEALERSHIP, AND FEEL FINDING OUT MORE , WHY ARE THESE CARS ALOUD TO STILL BE SOLD. I HAVE HAD NOTHING BUT PROBLEMS SINCE DAY ONE WITH ACCELERATING. CONSTANTLY STALLING AND BUCKING. I READ HOW THUS HAS BEEN AN ISSUE WITH THIS TYPE OF CAR SINCE DAY 1. THE DEALERSHIP WOULD ONLY DO ONE MINOR REPAIR AND REFUSED TO HELP WITH ANYTHING ELSE, AS IT WAS SOLD AS IS. I HAD A MECHANIC HOOK IT UP AND FOUND 12 TRANSMISSION CODES!!!! I AM A SINGLE MOTHER OR 2/CHILDREN AND FEAR FOR OUR SAFETY EVERY TIME WE GET IN THIS CAR. I SO WISH I NEVER PURCHASED THIS VEHICLE. BUT NOW ITS TOO LATE, I STILL OWE MONEY AND CAN'T AFFORD ANOTHER VEHICLE. JUST WONDERING , I HAVEN'T SEEN ANY, BUT WERE THERE OR ARE THERE ANY RECALLS FOR THIS PROBLEM? JUST FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722715June 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SUZUKI VERONA. WHILE THE VEHICLE WAS PARKED, THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701800March 25, 2015
EXTERIOR LIGHTING
I HAVE RECEIVED A RECALL "XC" NOTICE, IMPORTANT SAFETY RECALL. DAYTIME RUNNING LIGHT (DRL) MAY OVER HEAT RISKING VEHICLE FIRE. I CALLED SUZUKI AUTO (877) 697-8985 BECAUSE THE CLOSEST DEALERSHIP IS NOW A DAYS DRIVE AWAY (SOME 300 MILES) INSTEAD OF HERE IN TOWN. I TOLD 2 OR 3 DIFFERENT PEOPLE I WAS ABLE TO TALK TO, THAT IT IS NOT POSSIBLE FOR ME TO DRIVE THAT FAR. I AM ON VA AND SOCIAL SECURITY DISABILITIES ALSO FULL TIME CARE GIVER WITH HELP FROM THE STATE FOR MY 87 YEAR OLD MOTHER WHO SUFFERS FROM DEMENTIA. SUZUKI WILL NOT AUTHORIZE ANY OTHER DEALERSHIP OR REPAIR FACILITY TO REPLACE THE MODULE. I EITHER DRIVE TO PHOENIX, AZ OR TRY TO SUE THEM IF THE CAR CATCHES FIRE. IT IS THEIR MANDATORY RECALL AND SHOULD DO ALL THAT NEEDS BEING DONE TO MAKE THE REPAIR RATHER THAN TELL ME SORRY IF YOU LIVE TO FAR AWAY TO GET IT DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663865February 10, 2015
EXTERIOR LIGHTING
2005 SUZUKI VERONA. CONSUMER RECEIVED A RECALL NOTICE ABOUT A DEFECT THAT MAY CAUSE MELTING OF THE DAYTIME RUNNING LAMP AND THAT THERE IS A RISK OF FIRE. *MW THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682268February 9, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2005 SUZUKI VERONA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHEN SHIFTING. ALSO, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE TRANSMISSION WAS REPLACED THREE TIMES, BUT THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 90,000. UPDATED 09/21/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679701January 29, 2015
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 SUZUKI VERONA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V363000 ( EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669664January 2, 2015
STEERING
TL* THE CONTACT OWNS A 2005 SUZUKI VERONA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 05V507000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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