Subaru Outback Complaints (2000)

207 consumer complaints on file.

#11061950January 10, 2018
UNKNOWN OR OTHER
REAR SUB FRAME ROTTED OUT IN MULTIPLE PLACES AND BROKE LOOSE WHILE I WAS DRIVING. THERE WAS A RECALL IN 2003. THE CAR WAS NEVER REPAIRED BEFORE I PURCHASED IT A FEW YEARS AGO. I HAD THE CAR TOWED TO DOYLE SUBARU IN WEBSTER NY. THEY OFFERED TO COVER THE EXPENSE OF THE PART BUT I WOULD HAVE TO PAY THEM $800.00 TO COVER THE REPAIR LABOR! THEY HAVE HAD MY CAR FOR 8 WEEKS NOW AND I'M DISABLE AND ON SSD WITHOUT MUCH INCOME. I COULD HAVE DIED WHEN THE CAR BROKE LOOSE ON THE EXPRESSWAY WHILE I WAS GOING 55 MPH. I'M WITHOUT A LONER CAR AND CAN'T MAKE MY MEDICAL APPOINTMENTS. THE CAR HAD TO BE FLAT BED TOWED TO THE DEALER. IT CAN'T BE DRIVEN THE WAY IT IS. MY ATTORNEY TRIED TO CALL THE DEALER BUT THEY REFUSE TO CALL HIM BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060933January 6, 2018
FUEL/PROPULSION SYSTEM
THE 2000 SUBARU OUTBACK HAS A NOXIOUS SMELL FROM FUEL IN THE CABIN ONLY IN COLD WEATHER,THAT YOU MUST RIDE WITH THE WINDOWS OPEN UNTIL THIS DISSIPATES. I CALLED MY LOCAL DEALER TO ASK IF THEY WOULD HAVE AN IDEA OF WHAT IS THE PROBLEM AND WHAT WOULD BE AN ESTIMATE FOR REPAIR? I, JUST ABOUT GOT THE QUESTION OUT OF MY MOUTH,WHEN THE SERVICE REPRESENTATIVE SAID IT'LL COST AROUND $200 MAYBE A LITTLE MORE TO REPLACE TWO FUEL LINES AND FITTINGS(SCREW CLAMPS) ON THE TOP RIGHT SIDE OF THE ENGINE. I ASKED IF SOMETHING THIS SERIOUS WAS EVER COVERED BY A RECALL AND HE SAID NO, BUT I SHOULD CHECK WITH SUBARU OF NORTH AMERICA TO MAKE SURE,BEING THE CAR IS A 2000 HIS COMPUTER MAY NOT HAVE IT, FOR THAT FAR BACK? SO, I CALLED SUBARU OF NA EXPLAINED THE SITUATION AND ALSO EXPLAINED THAT WHILE I WAS DOING SOME ON-LINE RESEARCH IT SEEMED AS THOUGH THIS IS A WELL DOCUMENTED AND DISCUSSED PROBLEM WITH MANY SUBARU OWNERS AND THEY ARE VERY SPECIFIC AS TO WHAT THE EXACT PROBLEM IS. SUBARU OF NA KNOWS OF NO PROBLEM EVER, I GUESS ADMISSION WOULD MEAN THIS PROBLEM TRULY EXISTS. THIS ISSUE ONLY BECAME PREVALENT WITH SUBARU'S OWNED IN COLD WEATHER AREAS, SOUTHERN STATES OR WEST COAST WOULD NOT SEE THIS PROBLEM REGULARLY BECAUSE YOU NEED TEMPERATURES TO BE APPROXIMATELY 30 DEGREES AND BELOW. I AM JUST TRYING TO FIND OUT WHY NO FEDERAL AGENCY HAS HELD SUBARU TO A HIGHER STANDARD, ESPECIALLY WHEN IT COMES TO A PROBLEM WITH A FUEL LINE AND THE FACT THAT THIS IS PUBLIC KNOWLEDGE AND WELL DOCUMENTED. I AM NOT A MECHANIC, AND LIVING ON A FIXED INCOME I DON'T HAVE THE DISPOSABLE INCOME THAT I HAD IN THE PAST, SUBARU KNOWS ABOUT THIS PROBLEM, WHICH IS EVIDENT IN THE SERVICE DEPARTMENTS FAMILIARITY WITH THE FIX? CAN SOMEONE PLEASE ENLIGHTEN ME AS TO WHY THIS HAS BEEN ALLOWED TO GO FOR AS LONG AS IT HAS? SUBARU KNOWS DOES THE GOVERNMENT, I HOPE NOT. CONCERNED, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892936August 3, 2016
EXTERIOR LIGHTING
UNKNOWN COMPONENT PART/SYSTEM. DRIVERS SIDE HEADLIGHT WENT OUT. CHECKED FUSE AND BULB WHICH WAS STILL GOOD; REPLACED BULB ANYWAY AND IT STILL DIDN'T WORK. NEXT DAY THE OTHER HEADLIGHT ALSO WENT OUT. CHECKED THE SAME THINGS. HIGH BEAMS, FOG AND PARKING LIGHTS STILL WORKED. MY SON JIGGLED THE BULB SOCKET AND WIRES AND THE LIGHTS CAME ON BUT NOW THE DRIVER HIGH BEAM WENT OUT. HIGH BEAM BULB AND FUSE WERE BOTH OKAY. THE LOW BEAMS ALSO NOW APPEARED TO BE YELLOW. HAD TO DRIVE AT NIGHT A FEW DAYS LATER (I ALWAYS DRIVE WITH MY FOG LIGHTS ON UNLESS THE HIGH BEAMS ARE USED) AND IT SEEMED LIKE I COULD NOT SEE VIRTUALLY ANYTHING AHEAD OF ME; THE LOW BEAMS WERE EXTREMELY DIM AND UNSAFE TO USE. WAS FORCED TO USE MY SINGLE WORKING HIGH BEAM. IN GOOGLING THE PROBLEMS ONLINE I CAME ACROSS SCORES OF OTHER PEOPLE WITH SIMILAR PROBLEMS. SOME REPLACED THE DRL MODULE WITH NO CHANGE IN RESULT. IT HAS TO BE A SOCKET PROBLEM OR GROUNDING PROBLEM OF SOME SORT, OR PERHAPS A WIRING PROBLEM, THOUGH SOME PEOPLE REPLACED THE WIRING HARNESS TO NO AVAIL, AND REPLACED PINS, CLIPS IN THE BULB SOCKET ASSEMBLY. THIS IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872273June 2, 2016
POWER TRAIN, SUSPENSION
I WAS ADVISED BY A MECHANIC ON 4/20/15 THAT THE REAR CRADLE IS VERY RUSTY, ENOUGH THAT I SHOULD AVOID CARRYING HEAVY LOADS. I JUST NOTICED ON THIS WEBSITE THAT THERE WAS A RECALL IN 2003 FOR INADEQUATE RUSTPROOFING OF THAT PART; HOWEVER, WE NEVER RECEIVED NOTICE OF A RECALL. CAN THIS BE REPAIRED OR REPLACED NOW? THERE WAS NO INCIDENT ASSOCIATED WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863233May 4, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING AT LOW SPEED ON A TOWN STREET THE CHECK ENGINE LIGHT CAME ON, FOLLOWED BY THE ODOR OF GAS FUMES. SUBSEQUENT INSPECTION BY EXPERIENCED SUBARU MECHANICS REVEALED A SIMULTANEOUS FAILURE OF THE A/C COMPRESSOR, CATALYTIC CONVERTER, A HEADLIGHT BULB AND FINALLY, A DAMAGED FUEL LINE THAT WAS SPRAYING A MIST OF GASOLINE OVER THE ENTIRE ENGINE COMPARTMENT. THE MECHANICS HAD NEVER SEEN A SITUATION LIKE THIS BEFORE, AND HAD NO EXPLANATION FOR HOW THESE COMPONENTS COULD HAVE FAILED AT THE SAME TIME. THE FUEL LINE AND BULB WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837324February 20, 2016
SUSPENSION
THE REAR SUB-FRAME IS ROTTED AND ABOUT TO BREAK. WHILE DRIVING THE SUB-FRAME IS SHIFTING CAUSING LOUD BANGING. WHEN STARTING, STOPPING AND DRIVING THE LOUD BANGING IS HEARD FROM THE SHIFTING OF THE ROTTED SUB-FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785593October 23, 2015
STRUCTURE:BODY
DUE TO HEAVY CORROSION, WE HAD TO REPLACE THE REAR SUBFRAME ON THIS VEHICLE. OBVIOUSLY THE 2003 RECALL ON THIS PART WAS INADEQUATE. I WOULD LIKE THE REAR SUBFRAME TO BE RECALLED AS IT SHOULD HAVE BEEN IN THE FIRST PLACE, RATHER THAN JUST UNDERCOATING THE PART AND HAVING IT ROT AWAY ANYWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678184January 22, 2015
FUEL/PROPULSION SYSTEM, ENGINE
IN COLD WEATHER (USUALLY 25 F AND BELOW) THERE IS A STRONG FUEL SMELL. WORSE THE COLDER IT GETS. I AM WORRIED FOR MY BABY'S HEALTH AND ALSO WORRIED I WAS INHALING THIS LEAKING FUEL THROUGHOUT MY PREGNANCY. IT IS OBVIOUSLY NOT SOMETHING THAT SHOULD BE HAPPENING AND IS UNHEALTHY. I REPORTED THIS TO A MECHANIC SHOP AND THEY REBUILT THE ENGINE BECAUSE OF OTHER ISSUES. THEY SAID THIS REBUILDING WOULD FIX THE FUEL LEAK/SMELL ALSO. IT LESSENED IT, BUT IT IS STILL THERE EVERY TIME IT IS COLD OUT. IT DISSIPATES AFTER DRIVING IT FOR A WHILE. I HAVE COME TO UNDERSTAND THIS IS A WIDESPREAD ISSUE AND THERE REALLY SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664535December 16, 2014
FUEL/PROPULSION SYSTEM
DURING COLD WEATHER WHEN THE CLIMATE CONTROL SYSTEM IS SET TO FRESH AIR, A GASOLINE ODOR ENTERS THE CABIN. THERE IS APPARENT FUEL LINE LEAK THAT ONLY OCCURS DURING COLD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641450October 4, 2014
ENGINE
CYLINDER HEAD GASKETS REPLACED AT 81,098 MILES. DUE TO THE LOW MILEAGE, THE VEHICLE WAS NOT UNDER WARRANTY BECAUSE 8 YEARS HAD PASSED (8 YEARS OR 100,000), WHICHEVER COMES FIRST. AUGUST 2014 VEHICLE WOULD TAKE SEVERAL SECONDS TO ENGAGE INTO DRIVE FROM REVERSE. EVENTUALLY, THE PROBLEM BECAME WORSE AND I WAS AFRAID THAT IT COULD CAUSE AN ACCIDENT BECAUSE IT WAS TAKING TOO LONG TO ENGAGE INTO DRIVE. I TOOK THE CAR TO AAMCO WHO INSTALLED A REBUILT TRANSMISSION AT 83,695 MILES. THESE PROBLEM HAVE BEEN REPORTED BY SUBARU OWNERS, BUT I HAVE YET TO SEE A RECALL. SO, IN THE LAST TWO YEARS, I HAVE SPENT $5,055 IN CAR REPAIRS. I'M RETIRED SO I CAN'T AFFORD TO BUY A NEWER VEHICLE. ALTHOUGH THIS CAR HANDLES WELL IN SNOW AND RAIN, DUE TO THE EXPENSIVE REPAIRS I HAVE HAD TO MAKE AND SUBARU CORPORATION'S LACK OF ACKNOWLEDGEMENT OF THESE ISSUES, I DOUBT THAT I WILL EVER PURCHASE A SUBARU AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611191July 17, 2014
POWER TRAIN
STOPPED FOR A RED LIGHT. WHEN THE LIGHT TURNED GREEN CAR WOULD NOT GO FORWARD BECAUSE THE AUTOMATIC TRANSMISSION WOULD NOT ENGAGE FORWARD GEARS. EVIDENTLY THIS IS A COMMON PROBLEM WITH A KNOWN DEFECT AND EXPENSIVE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575903March 31, 2014
FUEL/PROPULSION SYSTEM
I SMELLED GAS IN CAR IN SEPY 2013. A FUEL PUMP WAS GASKET WAS REPLACE.10/2013 FUEL PUMP REPLACED.11/2013 ABOVE FUEL PUMP REMOVED & REPLACED. GAS SMELL STILL PRESENT,NOT AS STRONG.I WANT TO KNOW IF THIS IS AN ISSUE WITH SUBARU'S.IF SO OR IF NOT,WHAT WILL CORRECT THE GAS SMELL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573240March 18, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
THERE WAS A BURNED RUBBER SMELL AND NOISE COMING FROM THE LEFT REAR WHEEL AREA OF THE CAR. THE SUSPENSION SUBFRAME SNAPPED AND CAUSED THE LEFT REAR TIRE TO BE SHAVED FROM CONTACT WITH THE WHEEL WELL. WE WERE TOLD BY OUR MECHANIC THAT WE HAD NO RECOURSE ON THIS RECALL AND HE OFFERED US $500 FOR THE VEHICLE STATING THAT WE COULD NOT GET IT FIXED BY SUBARU. WE ALSO CALLED SUBARU AND THEY SAID THAT THERE WAS NO RECALL FOR OUR VIN #. WE ARE CHECKING TO MAKE SURE THIS IS TRUE OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546445October 1, 2013
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION. WAS DRIVING AT A SLOW SPEED DUE TO LIGHT TRAFFIC AT A RED LIGHT. CAR STARTED TO FEEL NOT NORMAL AND I KNEW SOMETHING WAS WRONG. I PRESSED ON THE BRAKE BUT THE CAR KEPT JUMPING FORWARD, NOT WANTING TO STOP. I WAS AFRAID I WOULD HIT THE CAR IN FRONT OF ME. LUCKILY I WAS GOING VERY SLOW. RIGHT AFTER THE CAR STARTED ACCELERATING FOR NO REASON. I KEPT MY FOOT ON THE BRAKE, MY FOOT WAS NEVER ON THE GAS. I HAD TAKEN MY FOOT OF THE GAS BEFORE THE CAR STARTED ACTING UP, SINCE I NEEDED TO SLOW DOWN FOR THE RED LIGHT. THE RPMS WERE GOING VERY HIGH. I WAS UNSURE WHAT TO DO BECAUSE I NEVER EXPERIENCED THIS KIND OF SITUATION. I PANICKED AND PUT THE CAR IN NEUTRAL, AND THEN IN PARK AND TURNED THE CAR OFF. I CALLED FOR HELP AND WAS LUCKY MY STEP FATHER WAS AROUND THE CORNER. HE PUSHED THE CAR TO A SAFE SPOT. THEN HE TURNED ON THE CAR WHILE STILL IN PARK AND IT WAS STILL ACCELERATING VERY HIGH. IT WENT DOWN AND WENT BACK TO NORMAL ACCELERATION. HE THEN DROVE THE CAR TO THE MECHANIC WHICH WAS ABOUT 200 FEET AWAY. I AM NOW HAVING A DIAGNOSTIC DONE TO SEE IF THEY CAN FIGURE OUT A SOLUTION TO WHY THE CAR HAD SUDDEN ACCELERATION. I KNOW FOR A FACT I DID NOT PRESS ON THE GAS INSTEAD OF THE BREAK, AND I ALSO KNOW IT WAS NOT THE SUBARU FLOOR MAT. THIS ISSUE NEEDS TO BE LOOKED INTO AS IT COULD HAVE BEEN VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531578July 24, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
AFTER LOOKING AT SOME OF THE COMPLAINTS ABOUT THE SUB FRAME RECALL.MY MECHANIC LOOKED AT THE SUB FRAME ON A LIFT AND EXPLAINED THAT IT WAS RUSTED THRU AND UNFIXABLE.IF THIS CAR WAS PROPERLY UNDERCOATED UNDER THE RECALL IT WOULD NOT BE IN THIS CONDITION.I CALLED SUBARU AND THEY SAID THE WORK WAS DONE ON THE CAR PER THE RECALL.IT IS FUNNY HOW THERE IS NO OTHER RUST THAN IN THE SPOT WHERE THE WORK WAS SUPPOSED TO BE DONE.I PAID $4200 FOR THIS CAR AND WANT MY MONEY BACK SUBARU SHOULD BE HELD ACCOUNTABLE FOR UNSATISFACTORY REPAIRS.IF THIS BREAKS IT COULD CAUSE SERIOUS INJURY TO MY SELF AND OTHERS.THEN THE CAR IS JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510936May 7, 2013
ENGINE
TL* THE CONTACT OWNS A 2000 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, HE HEARD AN ABNORMALLY LOUD NOISE FROM THE ENGINE AS THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS MOVED TO THE SHOULDER AND UPON FURTHER INSPECTION, THE CONTACT DISCOVERED A FIRE UNDER THE HOOD. THE FLAMES SPREAD TO THE TWO FRONT TIRES, WHICH THEN EXPLODED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS AWAITING DIAGNOSIS. THE FAILURE AND CURRENT MILEAGE WAS 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10510682May 5, 2013
SUSPENSION, POWER TRAIN, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I WAS DRIVING ALONG, AROUND 50 MPH. I HIT A BUMP IN THE ROAD, AND THERE WAS A LOUD BANG. THE VEHICLE JERKED AND SWERVED, AS IT WAS SNOWING... I ALMOST LOST CONTROL. THE REAR SUB-FRAME WAS RUSTED OUT AND HAD BROKEN, ALLOWING THE REAR DIFFERENTIAL TO BREAK FREE AND SMASH UP INTO THE FUEL TANK AND CAUSE SEVERE JERKING. I HAD DONE A LITTLE READING, SUBARU HAD A RECALL ON THIS VEHICLE FOR INFERIOR METAL ON THE REAR SUB-FRAME. THIS VEHICLE WAS IN FOR THE RECALL IN 2003. WHERE THEY DEEMED IT NOT BAD ENOUGH TO REPLACE THE SUB-FRAME, BUT CLEAN IT AND SPRAY IT WITH ANTI CORROSION SUBSTANCE. AS IT NOW STANDS, THE CAR IS NOT DRIVABLE, AND THE RECALL FIX WAS CLEARLY NOT A PROPER SOLUTION. I CALLED SUBARU, AND THEY TOLD ME THAT SINCE IT HAD BEEN IN FOR A RECALL IN 2003, THERE WAS NOTHING MORE ON THERE END THAT THEY WOULD DO. I AM A LONG TIME SUBARU FAN, AND I REALLY JUST WOULD LIKE THEM TO HONOR THEIR MISTAKE, AND FIX THE VEHICLE PROPERLY. OR PURCHASE IT BACK FROM ME, AND I WILL GLADLY PURCHASE ANOTHER SUBARU. I HAVE PHOTOS OF THE SUB-FRAME WHERE IT HAS CLEARLY RUSTED AND BROKE FREE. IT IS VERY CLEAR THAT THE METAL IS INFERIOR, CONSIDERING EVERYTHING ELSE ON THE UNDERSIDE OF THE VEHICLE IS IN FUNCTIONAL AND SERVICEABLE CONDITION. THANKS YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487723December 7, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING ALONG THE FREE WAY AT NORMAL SPEEDS WITH TRAFFIC AND MT CAR RANDOMLY SHUT OFF AND TURNED BACK ON, HAPPENED 3 OR 4 TIMES BEFORE I COULD GET OFF TO THE SIDE OF THE ROAD. IT SEEMS TO BE A COMMON ISSUE IF GOOGLED. JUST THE ELECTRICAL TURNED OFF AND ON THE ENGINE STAYED RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447436February 10, 2012
ENGINE AND ENGINE COOLING
SMELLED COOLANT AND BURNT OIL UPON RETURNING TO GARAGE AFTER NORMAL OPERATION. DIAGNOSIS: FAILED HEAD GASKET & LEAKING REAR OIL SEAL. REPAIR INCLUDED BOTH HEAD GASKETS, COMPLETE VALVE JOB, AND NEW SEAL. ALSO REPLACED TIMING BELT AFTER ONLY 11,000 MILES OF SERVICE, AND CLUTCH AS PREVENTATIVE MAINTENANCE ITEMS. COST, $2,954.50. THIS VEHICLE HAS BEEN CAREFULLY MAINTAINED, INCLUDING USING SUBARU'S "COOLING SYSTEM TREATMENT" ADDITIVE TO PROTECT THE HEAD GASKETS. OBVIOUSLY IT DOESN'T DO THE JOB OF OVERCOMING A ROTTEN DESIGN. CLEARLY THE HISTORY OF COMPLAINTS FROM OTHERS CONFIRM A DESIGN DEFECT IN THIS 2.5L ENGINE. THIS 4-WHEEL DRIVE VEHICLE WITH EXTRA GROUND-CLEARANCE, IS ADVERTISED--AND MINE IS USED--FOR TRAVEL IN DESERT SAND AND HIGH MOUNTAIN SNOW. A HEAD GASKET FAILURE IN SUCH CONDITIONS CAN LEAD TO DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440615December 20, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2000 SUBARU OUTBACK. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 03V153000 (SUSPENSION:REAR) AND WAS REPAIRED. AFTER THE REPAIR, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR UNRELATED ISSUES WHEN THE MECHANIC ADVISED THE CONTACT THAT THE REAR SUBFRAME ASSEMBLY WAS COMPLETELY CORRODED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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