Subaru Crosstrek Complaints (2017)

94 consumer complaints on file.

#11218394June 6, 2019
UNKNOWN OR OTHER
WHEN TURNING THE CAR OFF, IT DOES NOT RELEASE THE KEY. THIS HAS BEEN AN ON AND OFF PROBLEM FOR A COUPLE MONTHS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218035June 5, 2019
SERVICE BRAKES
VEHICLE IS ONLY 2YRS OLD AND HAS ROUGHLY 6200 MILES ON IT. THE BRAKES WERE MAKING AN AWFUL RUBBING/ GRINDING NOISE AND SMELLING LIKE THEY WERE BURNING. SUBARU DEALER IS OVER AN HOUR AWAY FROM HOME AND DIDN'T FEEL THAT IT WAS SAFE TO DRIVE VEHICLE THERE. TOOK IT TO A LOCAL GARAGE AND HAD TO HAVE ALL FOUR ROTARS AND SETS OF BRAKE PADS REPLACED. BURLINGTON SUBARU SAID TOO BAD CAN'T HELP YOU SHOULD HAVE HAD CAR TOWED TO US AND WE COULD HAVE MAYBE COVERED SOME OF IT UNDER WARRANTY. CAN'T HELP YOU NOW. WE FEEL THAT THIS IS WRONG AND BAD CUSTOMER SERVICE. WE LIKE THE CAR, BUT IF THAT IS THE TYPE OF CUSTOMER SERVICE WE GET WHEN SUBARU BOASTS "PEACE OF MIND AND QUALITY PARTS" THEN WE DON'T HAVE TO STAY WITH SUBARU. HAVING OUR CAR TOWED WOULD HAVE BEEN $300 PLUS THE PARTS AND SERVICE AND A MAYBE WARRANTY COVERAGE WASN'T AN OPTION FOR MANY SAFETY AND MONETARY REASONS. WE FEEL IT WOULD BE RIGHT TO AT LEAST COVER THE COST OF PARTS THAT WE PAID. ATTACHED THE INVOICE. LABOR IS $75/HOUR AT OUR LOCAL GARAGE X 3 HOURS. I UNDERSTAND THAT BRAKE PADS ARE A WEAR OUT ITEM BUT ROTARS SHOULD LAST A LOT LONGER THAN 6200 MILES!!! MECHANIC TOLD ME THE BRAKE PADS WERE ALMOST CORRODED ONTO ROTARS. LUCKILY CALIPERS ARE OKAY. NOT ONLY THAT, I RECENTLY FOUND ON LINE THAT OUR CROSSTREK HAS A RECALL THAT WE WERE NOT NOTIFIED ON. IT CAME OUT IN FEB 2019!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209246May 22, 2019
EXTERIOR LIGHTING
I RECEIVED A SUBARU CRITICAL SAFETY RECALL NOTICE REGARDING THE BRAKE LIGHTS. THE LOCAL DEALERSHIP WOULD NOT SCHEDULE WORK FOR OVER 6 WEEKS. BLOOMINGTON, MN SUBARU. SEE COPY OF EMAIL I SENT FOLLOWING: [XXX] 9:46 AM (1 HOUR AGO) TO BLOOMINGTON "I LEFT A MESSAGE THIS MORNING WITH YOUR SERVICE MANAGER, REGISTERING MY EXTREME DISPLEASURE AND OUTRAGE THAT WHEN I CALLED YOUR SERVICE DESK OVER TWO WEEKS AGO TO SCHEDULE SERVICE ON THIS "URGENT CRITICAL SAFETY RECALL", THAT THE EARLIEST DATE I COULD GET WAS JULY 9. WHEN I EXPLAINED MY CONCERN WITH THE DILATORY SCHEDULING TO YOUR SERVICE PERSON, I WAS TOLD I WOULD RECEIVE A FOLLOW-IP CALL FROM YOU SERVICE MANAGER. I NEVER DID. I'D CALLED WHEN I RECEIVED THE SAFETY RECALL NOTICE IN THE MAIL. TODAY I RECEIVED THIS EVEN MORE ALARMING SAFETY RECALL BY EMAIL, IDENTIFYING SEVERAL ALARMING DANGERS LINKED TO THE BRAKE FAILURE ISSUE, INCLUDING RISKS OF A CRASH AND FAILURE OF RELATED SAFETY SYSTEMS. . MY DETAILED VOICE MAIL MESSAGE THAT I LEFT THIS MORNING UNDERSCORED MY CONCERN THAT THIS PROBLEM THAT COULD LEAD A CRASH AND OTHER SERIOUS SAFETY OUTCOMES IS BEING HANDLED IN THIS WAY, INTERESTINGLY, WHEN I SPOKE TO YOUR SERVICE PERSON TWO WEEKS AGO AND WAS GIVEN JULY 9 AS THE EARLIEST DATE, HE EXPLAINED THAT THERE WERE OTHER SAFETY RECALL ISSUES WITH AIRBAGS THAT HAD TAKEN PRECEDENCE. IT IS UNBELIEVABLE TO ME THAT SUBARU WOULD PRESENT THIS LACKADAISICAL ATTITUDE AT YOUR LOCAL DEALERSHIP WHERE I BOUGHT THIS CAR. I AM FORWARDING THIS SUBARU EMAIL TO YOU WITH MY ACCOMPANYING CONCERN, AND REGISTERING MY CONCERN IN WRITING TO DOCUMENT THE MESSAGE THAT I ALSO LEFT WITH YOUR SERVICE MANAGER'S VOICE MAIL. YOURS TRULY, [XXX]" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208001May 16, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (#1 COCHRAN BUICK GMC OF MONROEVILLE, 4520 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 245-4220) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL JUNE 26, 2019. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204826April 30, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY KEY STARTED TO GET STUCK ABOUT A MONTH AGO, I NEED TO START MY CAR, PUT IT IN DRIVE BACK IN PARK REPEATEDLY UNTIL IT COMES OUT. I HAVE TAKEN IT TO THE DEALER AND THEY SAY THEY NEED TO REPLICATE THE SITUATION. 18000 MILES ON A CAR AND I CAN'T JUST HAVE IT FIXED WHEN THERE IS A TSB ON A KNOW ISSUE. I DO T HAVE TIME WHEN GOING TO WORK TO DO THIS CYCLE OF ON AND OFF 1-9 TIMES ON A 2 YR OLD VEHICLE, PLEASE DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183240February 28, 2019
UNKNOWN OR OTHER
CAR KEY CONTINUALLY GETS STUCK IN THE IGNITION. THIS BEGAN A MONTH AGO. MY CAR IS IN PARK, AND THE KEY JUST WILL NOT COME OUT, PRETTY OFTEN NOW. YOU EITHER AFTER TO START THE CAR AGAIN AND MOVE IT A LITTLE OR JIGGLE THE HANDLE IN PARK UNTIL THE KEY COMES OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171013January 20, 2019
UNKNOWN OR OTHER
SNOW AND RAIN GETTING ONTO ENGINE WITH HOOD COMPLETELY SHUT. WE HAD THE ENGINE COMPLETELY COVERED WITH SNOW EVERY TIME WE DRIVE IT. NEVER HAD A VEHICLE LET THE WEATHER GET INTO THE ENGINE WITH THE HOOD SEALED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151493November 14, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. INTERMITTENTLY, THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION WHILE THE IGNITION WAS IN THE OFF POSITION AND THE GEAR SHIFT SELECTOR WAS IN PARK. THE VEHICLE WAS TAKEN TO PALM SPRINGS SUBARU (LOCATED AT 67925 E PALM CANYON DR, CATHEDRAL CITY, CA 92234, (760) 318-4700) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124459September 5, 2018
VISIBILITY/WIPER
WAS DRIVING ON CITY STREET WITH FAIRLY HIGH TRAFFIC. VERY HEAVY RAIN AND HUMIDITY. I TURNED ON DEFOGGER AND THE WINDSHIELD GOT INCREASINGLY MORE FOGGED UP. THE DEFOGGER DID NOT CLEAR THE WINDSHIELD. I HAD TO DRIVE AT 20 MPG TO AVOID A COLLISION. I BROUGHT THE CAR TO THE DEALERSHIP AND WAS TOLD NOTHING WAS WRONG WITH THE DEFOGGER. THE CAR IS TWO WEEKS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121955August 23, 2018
ENGINE, UNKNOWN OR OTHER
MY 13 MONTH OLD CAR CAUGHT ON FIRE FOR "NO APPARENT REASON".
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11104004June 26, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE OPERATING THE VEHICLE AND APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ 85260), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057395December 29, 2017
UNKNOWN OR OTHER
DRIVING HOME AT NIGHT ON THE FREEWAY AND THEN A SUDDEN BOOM! SOUNDED LIKE A BRICK HIT THE ROOF OF THE CAR. FRIGHTEN A BIT BUT MANAGED TO PULL OVER AND THE NOTICED THE SUNROOF WAS SHATTERED. DROVE SOME SLOWLY AND LOOKED AT IT MORE WHEN I GOT HOME. I NOTICED THAT THE GLASS LOOKS LIKE IT BLEW UP LIKE A VOLCANO. IT BLEW OUTWARD. SO I STARTED SEARCHING IF THIS WAS A KNOWN ISSUE AND FOUND OUT THAT IT WAS WITH MANY MANUFACTURERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033990October 17, 2017
SUSPENSION, SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VEERED FROM LEFT TO RIGHT. IN ADDITION, THE CONTACT STATED THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT END OF THE VEHICLE, WHICH CAUSED THE WHEELS TO WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT IF THE FAILURE COULD NOT BE DUPLICATED, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003252July 6, 2017
STRUCTURE, SEATS
TL* THE CONTACT RENTED A 2017 SUBARU CROSSTREK. WHILE THE CONTACT WAS RESTING HIS RIGHT ARM ON THE LEATHER SHIFTER, HE SUSTAINED BURNS. THE PASSENGER AND HIS WIFE ALSO RECEIVED BURNS ON THE BOTTOM LEFT AND RIGHT FOREARMS OF THE LEATHER SEATING SURFACES. THE CONTACT DID NOT RECEIVE MEDICAL TREATMENT FOR HIS INJURIES; HOWEVER, THE PASSENGER WENT TO THE EMERGENCY ROOM AND WAS DIAGNOSED WITH CHEMICAL REACTIVE SECOND DEGREE BURNS. THE CAR RENTAL VENDOR WAS MADE AWARE OF THE INCIDENT. THE LOCAL DEALER (MARK MILLER SUBARU MIDTOWN LOCATED ON 3535 STATE ST, SALT LAKE CITY, UT, 84115) WAS CONTACTED AT 888-859-6198 AND STATED THAT THEY NEVER HEARD OF THE FAILURE AND WOULD "LOOK INTO IT". THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 396.
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0

← Back to Subaru Crosstrek