Subaru Crosstrek Complaints (2021)

114 consumer complaints on file.

#11568509January 29, 2024
VISIBILITY/WIPER
This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563914January 6, 2024
ELECTRICAL SYSTEM
In early November 2023, NHTSA Recall Number23V755000 was issued for my 2021 Subaru Crosstrek. I was not notified by NHTSA or Subaru even though none of my contact info has changed since buying this new vehicle. I believe that this creates a potential safety issue if owners are not made aware. I found out through Carfax in early January 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545473September 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545362September 19, 2023
ENGINE
The contact owned a 2021 Subaru Crosstrek. The contact stated that while parking and the brake pedal was depressed, the vehicle accelerated unexpectedly and collided with a wall. The collision was at the front of the vehicle. The air bags deployed. The driver sustained arm, leg, thumb, back, and nose injuries. Medical attention was needed. A police report was filed. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was approximately 1,300.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543966September 11, 2023
VEHICLE SPEED CONTROL
There are occasional times (perhaps once or twice a month) where the vehicle does not respond with the expected acceleration of a depression of the accelerator pedal. Specifically, the vehicle "lags" when I depress the accelerator pedal. While I have not experienced a dire situation or collision because of it, I believe it might cause other drivers to experience a safety incident: a driver might want to perform a fast maneuver with elevated risk but not receive the expected acceleration. For example, I was once making a U-Turn with traffic oncoming about 2,000 feet away. I needed to make the maneuver swiftly but my vehicle lagged. I would like to report this issue in case other owners of the Subaru Crosstrek Plug-In Hybrid are also experiencing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542376September 3, 2023
ENGINE
Was driving on highway at approximately 65 mph. Check engine light came on. Engine started to stop responding to gas being given to car. Pulled off to exit highway approximately 1 minute after check engine light came on. At bottom of exit, car completely lost power. Attempted to put vehicle into park and wouldn't shift. Started to see smoke coming from engine and then shortly after started to see flames coming from engine. Immediately exited vehicle and called 911. No one was injured. Subaru indicated fire started as result of external influences. Insurance company's 3rd party auditors were not able to determine cause of fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541053August 27, 2023
ENGINE
The issue is the Engine Coolant Bypass Valve. This causes the Engine to not take in as much coolant resulting in the engine getting much hotter than it should, thus putting those in the car’s safety at risk. This could ultimately lead to a fire and/or cause the car to suddenly lose power. My car already refuses to go above 3000 rpm’s and is very laggy when driving. The car itself shows a code that the bypass valve needs replaced & the check engine has come on. However, Subaru has failed to acknowledge that this is an issue amongst most of their vehicles since 2020. This issue also disables the Subaru Eyesight which is in control of adaptive cruise control, pre collision breaking, and sway warning. With those features now disabled, the car has lost the Safety Package that Subaru boasts. I have read on many online forums that this has been an ongoing issue now for many customers, a bulk of which experienced total engine failure. This lack of responsibly is putting many lives at risk on the road every day. I hope this helps shed light to this issue to Subaru & that this part is recalled so that Subaru must pay for the repairs instead of the car owners. Also, the repair part is around $500 & maintenance must be done by Subaru which is another $400-500 for labor. My opinion is they are using this defect as a way to make easy money on many customers since 2021. Here’s a link to the Service Bulletin that has been created about this issue: https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf?fbclid=IwAR355WNLzftp3Qhmj7GnfmPFL9VODbDEbiT9X5Admr7n90YI4rTa4J5HSIk_aem_Aex4JIYKdhZ3n6Xh90f9w4zKu4TxFSO6LxpMIwO79FtzP1E3Y5TygVIAq_Ih4KxM6nc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539952August 21, 2023
VISIBILITY/WIPER
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538947August 16, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway in the slow lane (furthest to the right), traveling at approximately 50 mph, I came to be behind a tractor trailer. Before I had a chance to pass the tractor trailer, it switched lanes abruptly. My vision past/beyond (in front of) the tractor trailer was heavily obstructed by the massive vehicle itself, so I could not see that in front of the 18-wheeler there was a mid-size sedan traveling at approximately 5-10 mph in the same active highway lane I was in. I had almost no time to react, and neither the Automatic Emergency Braking system nor the Forward Collision Warning system engaged. Both of these systems should have activated to prevent the collision and/or minimize injuries and damage. I subsequently collided (harshly) with the aforementioned sedan.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11531040July 8, 2023
UNKNOWN OR OTHER
When I make a forward sharp right or left turn, the tires "shudder". It feels like they are skipping or I'm hitting little bumps in the road. Crown Subaru in Chattanooga, TN, told me the center differential was bad, so I would need to replace the transmission for $11,000. I took it to a mechanic for a second opinion who specializes in Subaru repair. They scoped it, fully checked the transmission, bearings...anything they thought it could be and could not find anything wrong with the transmission or bearings. Nothing that could be causing the shuddering. After visiting a few discussion sites, many Subaru owners have this problem and they are told many different things from their dealerships; all ranging from "it's normal on these models" to an exorbitant repair like a new transmission. Note: when Subaru told me I needed to change out the transmission, they did not say for sure that would fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527684June 19, 2023
VISIBILITY/WIPER
Windshield developed large crack starting on lower passenger side and moving along to lower center of windshield. No incident of a rock or other object hitting windshield. A cracked windshield is a safety concern. Car is going in to dealership to have glass replaced this week. Crack appeared June 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526026June 8, 2023
POWER TRAIN
When slowing down the vehicle almost down shifts causing it to lurch forward. Notified Subaru and took to 2 dealers which were all no help. Subaru of America did NOTHING to assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524279May 29, 2023
VISIBILITY/WIPER
The windshield was hit by a rock and within 12 hours, a 6" crack developed near the lower part of the windshield. Over the course of the next two weeks, the crack has continued across the entire lower area of the windshield. The windshield is due to be repaired within the next couple of days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521958May 15, 2023
POWER TRAIN
Check engine light. Code showing P2682 and P26a3. There is an issue with the Thermo Control Valve for the MY21 Crosstrek. This is also affecting the Forester and Outback. See this thread: https://www.subaruforester.org/threads/2019-thermo-control-valve-assembly-and-warranty-merged-thread.823510/ Subaru should replace and install the new part regardless if the vehicle is no longer under warranty if a customer TCV has issues. There are customers who have had to pay anywhere between $1500-$2000+ to have this fixed/replace by the Subaru dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520169May 3, 2023
UNKNOWN OR OTHER
The sunroof exploded while driving causing glass to fall into the cabin onto the driver and passenger seats (while driving at highway speeds) and glass shards flew off the back of the car. The car has not been repaired as of yet. The Subaru dealership told me this has happened 4 times this year in my small town alone. I am currently working with insurance to get the glass replaced. The Subaru dealership put plastic over part of the sunroof to keep it from leaking water when it snows and rains. There were no warning lights, symptoms or messages prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519140April 26, 2023
VISIBILITY/WIPER
Stone chip 2 within a week! 1st repaired next day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517384April 17, 2023
VISIBILITY/WIPER
The windshield cracked while the car was parked overnight in my attached, residential garage. The crack formed in front of the passenger seat, starting at the bottom edge of the windshield and running up about 6 inches. There were no chips or recent (as in several weeks) impacts to the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513308March 22, 2023
ENGINE
Engine shut off at a stop sign and the dashboard lit up like a Christmas tree with alarms sounding. Couldn’t get car restarted. Towed to Subaru dealer and they said there was a connector cable to the starter that was defective. Replaced at no cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513299March 22, 2023
ENGINE
The engine part that seems to be the issue is the starter. The car has an auto cut off when stopped at lights and other times you stop the car. The car's engine is supposed to restart as soon as you take your foot off the brake. As the car's engine heats up, the car's engine does not start immediately after removing your foot from the brake. The issue becomes greater the longer the engine has been running. On longer drive times, the engine hesitates enough that it seems like it might not start. The dealer has replaced the original starter due to the same issue. The new starter is less than 3 months old and the problem is again happening. No warning lights or indications that the engine will not start immediately upon removing your foot from the brake. The greater amount of time for the engine to restart has made pulling out into traffic when there is a clearing to pull out has become a safety concern as the pause is enough at times to now make the gap no longer large enough to pull out safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508225February 20, 2023
UNKNOWN OR OTHER
We were driving on a major highway today and the sunroof of my Subaru Crosstrek randomly exploded with a loud bang. Glass shattered everywhere in the car, covering us passengers with shards. Thankfully no one was hurt and we were able to pull off safely and remove the shards from our clothing and seats, but I could easily see this situation causing significant harm if it were to happen again. I have photos and my vehicle is available for inspection. A simple google search reveals that there are tons of people with Subarus who have had the same experience with a randomly exploding sun roof. The vehicle has not yet been inspected by the dealer or manufacturer but I am bringing it in ASAP. The car is 1 year old and there were no symptoms of the problem prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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