Ram Promaster City Complaints (2016)

25 consumer complaints on file.

#11593525June 10, 2024
POWER TRAIN
The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582800April 13, 2024
ENGINE
Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569115January 31, 2024
EXTERIOR LIGHTING:TURN SIGNAL
The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498712December 23, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ram Promaster City. The contact received a Catalyst Efficiency campaign program notice for Catalyst Efficiency; however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447051January 11, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was remedied. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354231September 10, 2020
POWER TRAIN, WHEELS
LAST OCT./NOV. I HAD TO HAVE THE LEFT AXLE CV JOINT REPLACED IN MY RAM PROMASTER CITY WHILE IN ARIZONA. YESTERDAY THE LOCAL DEALER INFORMED ME THAT ALL THREE PARTS OF THIS AXLE NOW NEED TO BE REPLACED. BOTH TIMES THE LOCAL DODGE DEALER DID THE WORK. I AM WORRIED ABOUT THE SAFETY OF THIS VEHICLE. BOTH TIMES THIS HAPPENED I WAS AWAY FROM HOME TRAVELING ON INTERSTATE HIGHWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327560June 6, 2020
ELECTRICAL SYSTEM
IGNITION KEY IS LOCKED IN THE IGNITION AND WON'T COME OUT IN THE OFF POSITION *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308517February 11, 2020
SEAT BELTS
TL* THE CONTACT OWNS A 2016 RAM PRO-MASTER CITY. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, HE WAS UNABLE TO UNLATCH THE DRIVER'S SIDE SEAT BELT. THE CONTACT STATED THAT THE TONGUE CEASED INSIDE OF THE BUCKLE. THE CONTACT CALLED LOCAL DEALER (GREENWAY DODGE CHRYSLER JEEP RAM LOCATED AT 9051 E COLONIAL DR, ORLANDO, FL 32817) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302109January 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BATTERY DIED, PUT IN NEW BATTERY, KEY WILL NOT TURN IGNITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223079June 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
VEHICLE UNEXPECTEDLY SHUTOFF AT HIGHWAY SPEEDS IN RUSH HOUR TRAFFIC, SERVICE HILL ASSIST, ABS, AIRBAG, CHECK ENGINE AND SERVICE TRANSMISSION MESSAGES COINCIDED WITH ISSUE. VEHICLE SUDDENLY WENT INTO 'LIMP' MODE WHILE ACCELERATING IN TRAFFIC. VEHICLE WOULD NOT STAY IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217056May 31, 2019
ENGINE
RADIATOR FAN BEGAN TO SMOKE WHILE ENGINE IDLE. RADIATOR FAN BECAME INOPERATIVE, AND ENGINE OVERHEATING SOON FOLLOWED. RADIATOR AND FAN WERE DAMAGED, AND HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179789February 13, 2019
VEHICLE SPEED CONTROL
HEADING SOUTHBOUND ON HWY 37 THE PEDDLE FELL OFF.. VEHICLE DECELERATED AND I STEERED TO THE RIGHT SHOULDER OF THE HIGHWAY .. LUCKY CAUSE TRAFFIC WAS HEAVY AND IT WAS DARK BUT GLAD IT DIDN'T GET STUCK IN ACCELERATION IT STOPPED AND DIDN'T MOVE AGAIN.. THANKFUL FOR THE END RESULT OF THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176534February 12, 2019
STRUCTURE:BODY
I WAS DRIVING DOWN SOUTHBOUND ON THE HIGHWAY AT 60 MPH WHEN ALL OF A SUDDEN THE GAS PEDDLE SEEMED TO DISAPPEAR UNDER MY FOOT AND WENT ALL THE WAY TO THE FLOOR.AS THE CAR SLOWED DOWN I REALIZED THE PEDDLE WAS NEXT TO MY FOOT ON THE FLOOR.. IT HAD FALLEN OFF.. BROKEN AT THE NECK, THE BASE OF THE PEDDLE . COMPLETELY OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172258January 26, 2019
ENGINE
CODE P0481 COOLING FAN FAILURE. OVERHEATS DURING IDOL ONLY. LESS THAN 30,000 MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153742November 26, 2018
EXTERIOR LIGHTING
THE DASH LIGHTS ARE NOT BRIGHT ENOUGH TO BE ABLE TO EASILY READ THE INFORMATION. IF YOU WEAR SUNGLASSES, YOU MUST REMOVE YOUR SUNGLASSES IN ORDER TO ATTEMPT TO READ THE SPEEDOMETER OR OTHER INFORMATION, BECAUSE IT IS TOO DIM. THE DASH IS DIMLY LIT AND DOES NOT HAVE ENOUGH CONTRAST. WHEN IT IS OVERCAST, THE DASH IS BARELY READABLE. WHEN IT IS SUNNY OR BRIGHT OUTSIDE, THE DASH IS IMPOSSIBLE TO SEE. THIS IS DANGEROUS, BECAUSE IT TAKES THE DRIVER'S EYES OFF OF THE ROAD FOR TOO LONG. HAVING THE DIMMER SWITCH SET TO FULL BRIGHT DOES NOT MAKE A DIFFERENCE. WE HAVE BEEN TO THE DEALER ABOUT THIS ISSUE, AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. THIS HAS BEEN AN ONGOING PROBLEM SINCE THE VEHICLE WAS PURCHASED ON 5/18/17. ATTACHED ARE A PICTURE OF THE DASH WHEN IT IS SUNNY AND A PICTURE WHEN IT IS CLOUDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129489September 14, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
EXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109543July 4, 2018
ELECTRICAL SYSTEM, POWER TRAIN
COOLING FAN AND RELAY BLEW AT 46000 MILES. COOLING FAN BEARINGS WENT AND SEIZED, COOLING FAN RELAY NO GOOD. DEALER WOULD NOT WARRANTY BECAUSE IT WAS OVER 36000 MILES. FROM WHAT I READ ON FORUMS, THIS IS A COMMON ISSUE WITH THIS VAN AND THEY ARE AWARE OF IT, YET THEY HAVE NOT RECALLED ANY. I FIRST DISCOVERED THIS ISSUE WHILE IDLING IN TRAFFIC. I CALLED THE DEALERSHIP AND THEY WEREN'T MUCH HELP, I WEEK LATER THE FAN SEIZED AND THE CHECK ENGINE LIKE CAME ON PUSHING A CODE FOR THE FAN 2 CONTROL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102707June 19, 2018
UNKNOWN OR OTHER
BAD FAN CONTROL RELAY, CAUSES THE VAN TO OVERHEAT AND BLOWS FUSES ALL WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081022March 23, 2018
POWER TRAIN
COOLING FAN FAILURE, COOLING FAN DOES NOT OPERATE AFTER VEHICLES WATER TEMP GETS HIGH, VEHICLE WILL OVERHEAT IF STATIONARY IE SITTING IN TRAFFIC 38,000 MILES WHEN PROBLEM STARTED REPLACE COOLING FAN RELAY ONCE ALREADY PROBLEM NOT CORRECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994373June 12, 2017
ENGINE
I HAD PROBLEM WITH THE RADIATOR FAN , JUST GET LOCKED UP AND CAR BEGIN TO WARMING UP , I CALL ALL DEALERS TO BUY NEW PART , AND ALL THEY GAVE ME SAME ANSWER , THEY HAVE HUGE AMOUNT OF BACK ORDERS , WILL TAKE 10 DAYS TO ARRIVE , FOR ME PERSONALLY SOUNDS WEIRD HOW MANY CARS HAVE THE SAME TYPE OF PROBLEM ATE SAME TIME . I THINK NEEDS INVESTIGATION FROM YOU GUYS , THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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