Ram 2500 Complaints (2023)

48 consumer complaints on file.

#11636128January 15, 2025
STRUCTURE:BODY
Hood vibrates wildly with high winds/driving over 65mph/ or tractor trailer passing by on a 2 lane rd. Many times I pull over on the side of the highway inspecting the hood to see if its open but no the latch is closed. Upon research on Ram truck forums this appears to be a massive problem. the 1500 series has a recall TSB 23-029-18 issued but not the 2500, 3500 series. The aluminum hood is flimsy and after some time vibrating it looks like the latch could eventually give way and the hood could open while driving. I would not have bought a newer Ram 2500 had I known of this issue. Just stopping on the side of the highway to inspect the hood is dangerous enough. my intention was to buy a solid truck not a paper tiger of a truck. Mark my words this will end up being a class action lawsuit. hopefully no dies from this faulty engineering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632847December 28, 2024
ENGINE
Subject: Complaint Regarding Delay in DPF TSB Repair for RAM 2500 To Whom It May Concern, I am filing this complaint regarding an extended delay in repairing my 2023 RAM 2500 (VIN: [XXX] ) under Technical Service Bulletin (TSB) 25-005-24 REV. A, which addresses a manufacturing defect in the Diesel Particulate Filter (DPF) system. My truck has been at the dealership for over two weeks, and I have been informed that the necessary parts are on backorder with no estimated time of arrival. The issue began when my vehicle's Malfunction Indicator Lamp (MIL) illuminated, and the vehicle exhibited symptoms as described in the TSB (frequent DPF regenerations and performance derate mode). The dealership confirmed the issue aligns with the conditions outlined in the TSB and stated that the DPF replacement is required. Despite their acknowledgment of the issue, the dealership has been unable to provide a timeline for the part's arrival, explaining that the parts “just show up.” This lack of information and prolonged delay is unacceptable for a repair covered under warranty and related to a known manufacturing defect. The delay has significantly disrupted my daily life, as this vehicle is crucial for [personal/work purposes, towing, etc.]. Additionally, the lack of communication from both the dealership and RAM Customer Care has only added to the frustration. I have attempted to contact RAM Customer Care at multiple numbers, but either no operators were available, or the calls were disconnected after a brief hold. I respectfully request that the appropriate agencies investigate this delay and hold FCA (Stellantis) accountable for ensuring timely repairs for vehicles affected by manufacturing defects. Please feel free to contact me for further details or documentation, including the TSB, service records, and communication history. Thank you for your time and assistance. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629822December 10, 2024
AIR BAGS
I was in a bad frontal/passenger front wreck and none of my airbags deployed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623749November 6, 2024
ENGINE, ELECTRICAL SYSTEM
Grid Heater Relay failure. From my understanding this problem is an issue across the United States. The grid heater on the 6.7L diesels has a bolt that welds itself off and can go into the intake causing an engine failure. Recently Dodge has told me that this is not covered under a power train warranty. There is no other remedy they provide other than spending $800+ for a aftermarket part to replace the OEM grid heater.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618902October 9, 2024
ENGINE
Vehicle would not start or try to turn over. It had to be towed and the starter had to be replaced. The truck is less than a year old and the starter died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618899October 9, 2024
ENGINE
Truck would not start or crank over. It had to be towed to a dealership and the starter was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618898October 9, 2024
ENGINE
Truck would not start it just clicked. Had to be towed away to a dealership to have the starter replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618897October 9, 2024
ENGINE
Truck would not start, there was no prior warning of issues with the starter. After being towed to a dealership the starter was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618896October 9, 2024
ENGINE
The truck would not start it just clicked. This was at a remote location. After it was towed to a dealership the starter was replaced. There were no warning indicators ahead of the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615778September 21, 2024
POWER TRAIN
Transmission just started shifting very hard causing the truck to shake. Truck was fine last week, mileage is 9600. Have notified the dealer, they said to bring it it in. There is no warning lights or alerts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609306August 19, 2024
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2023 Ram 2500. The contact stated that after exiting and turning off the vehicle, he noticed that the windshield wipers had turned on independently. The contact went to turn off the windshield wipers. The contact disconnected the battery. There was an abnormal burning odor of plastic detected in the fuse box. There were no warning lights illuminated. The vehicle was taken to the local dealer, who diagnosed and determined the failure was due to a lightning strike. The vehicle was not repaired. The manufacturer was contacted and informed the contact to tow to another local dealer. The failure mileage was approximately 7,200. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601186July 11, 2024
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2023 Ram 2500. The contact stated while driving approximately 74 MPH, the EGR valve de-energized seizing the turbo, causing the vehicle do decelerate to 30 MPH in less than a quarter mile. The check engine warning light was illuminated. The contact pulled over to the side of the road, turned off the vehicle, and waited approximately 15 minutes before restarting the vehicle and continuing to drive the vehicle. The contact stated the failure had occurred several times while driving at various speeds. The contact stated that the vehicle had previously been repaired under a TSB with NHTSA ID Number: 10241065 (Electrical System, Engine and Engine Cooling) before the contact took ownership of the vehicle. The vehicle had been taken to the dealer where the Exhaust Gas Recirculation (EGR) valve, Turbo actuator, and Engine Control Module (ECM) were replaced. The dealer was unsure if the repairs would fix the vehicle. The vehicle remained at the dealer. The manufacturer had been made aware of the failure. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599221July 5, 2024
UNKNOWN OR OTHER
Soft close tailgate opened as I was backing up to hook up to my pontoon trailer. I had closed it prior to backing up. Because the tailgate was down, the rear camera did not correctly identify how close I was to the pontoon trailer hitch and the lowered tailgate struck the pontoon trailer hitch, damaging the tailgate.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592090June 3, 2024
POWER TRAIN
My 2023 ram 2500 with 12,000 miles dose not always accelerate the way it should has been doing this once in awhile since new but has got more frequent. You can push the accelerator all the way down and truck does not take off. Makes it very dangerous when pulling out into traffic. Also the truck sometimes shifts super hard or wont shift at all. I'm dropping the truck off tonight to get checked out. There has been no warning lights yet. When I first called the dealer they told me it was a new truck and needs time to break in. Now its getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587922May 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving I get a return for service and all my dash lights and rear view mirror goes blank with light flashing and aural warning. Have taken to dealer and they replace backup camera, simplest fix for them, then it did it again when I picked up and continues to do while driving home. I have not driven in over 4 months waiting on parts which Ram says are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587158May 6, 2024
SERVICE BRAKES
I was involved in an accident on May 3rd. 2024. As a result of this accident, I have filed an insurance claim. My brakes failed to stop the truck properly. I was pushing the brake pedal as hard as I could, and the brakes were not stopping the truck properly. It had minimal braking not enough to stop the truck. Almost like the ABS system failed and was not allowing the pressure I was applying to the brakes. I called the dealer to make an appointment this week. Waiting for a call back from service dept the truck is at my house and has not been driven. No warning lights on the dash. Truck has 19,800 miles on it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585363April 26, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
Hvac system blows cold or hot air through defrost in any mode. Face , feet, no matter what. Makes it hard to see out windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560560December 17, 2023
EXTERIOR LIGHTING
This complaint is a update to my complaint number 11557659. My vehicle has exhibited frequent but intermittent problems with left turn signals and headlight high beams since new. The dealership has been unable to duplicate the problems until 12/13/23 when a service technician observed the headlight flash to pass function activating the left turn signals approximately 10 times. However, when I brought the vehicle to the same dealership two days later to have Recall B2A (Malfunctioning SCCM) performed, the inspection procedures to identify malfunctioning SCCMs contained in the Stellantis guidelines failed to identify my SCCM as malfunctioning. The dealership said they couldn't replace the SCCM because the Stellantis procedures indicated that it was not malfunctioning. This was in spite of the dealership's service technician observing the vehicle failing steps 20 and 21 in the formal test procedures several times two days prior (when the vehicle wasn't undergoing a formal Recall B2A procedure). The vehicle also has a 6-month history of exhibiting problems that exactly match a malfunctioning SCCM. Based on this incident, it's very likely that the Stellantis procedures for identifying malfunctioning SCCMs under Recall B2A is not capable of identifying intermittent malfunctions that are not occuring at the exact time the procedures are being performed. This will result in many, if not the majority, of vehicles with malfunctioning SCCMs not being identified by dealerships and not being repair as required by Recall B2A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557659November 30, 2023
EXTERIOR LIGHTING
Turning on the left turn signal causes the headlights to switch from low beams to high beams. It doesn't happen every time. I've taken it to the dealership but it doesn't happen while it's there so they don't take me seriously and, in my opinion, don't thoroughly investigate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555203November 15, 2023
ELECTRICAL SYSTEM
High beams engage when left turn signal is activated. Also, when flashing high beams by pulling the turn signal stalk forward, the left turn signal activates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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