Mercury Mariner Complaints (2006)

101 consumer complaints on file.

#11493405November 14, 2022
SUSPENSION, STEERING
Vehicle sub-frame broke at point where lower control arm attaches, causing Right front wheel to suddenly turn right. Sub-frame rusted through!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442962December 7, 2021
HYBRID PROPULSION SYSTEM
The contact owns a 2006 Mercury Mariner Hybrid. The contact stated while driving 65 MPH, the vehicle stalled. The contact stated the stop on the side warning message was illuminated. The contact was able to park on the side of the road and was able to restart the vehicle within 5 minutes. The contact stated he continued to experience the failure. The contact took the vehicle to an independent mechanic and was referred to a local dealer to diagnose the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radiator thermostat to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V526000 (Hybrid Propulsion System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 101,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404452March 23, 2021
ENGINE, FUEL/PROPULSION SYSTEM
AS I AM DRIVING DOWN THE ROAD, ON A CITY STREET. THE VEHICLE WILL JUST SHUT OFF, FOR NO APPARENT REASON. IT DOES THIS SEVERAL TIMES. EVERY TIME THE CAR IS BEEN DRIVEN IT WILL SHUT OFF SEVERAL TIMES AND ME AND MY FAMILY HAVE BEEN IN TRAFFIC WHEN THIS HAS OCCURRED. IT CONTINUES TO DO THIS AT ANY SPEED AND EVERY TIME THE CAR IS DRIVEN. CAN'T DRIVE THE CAR NOT EVEN A MILE BEFORE IT TOTALLY SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354429September 11, 2020
SUSPENSION
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT AFTER HIS DAUGHTER TURNED INTO A PARKING LOT DRIVING APPROXIMATELY 15 -20 MPH, THE VEHICLE COLLAPSED WITHOUT WARNING ON THE FRONT PASSENGER'S SIDE. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD OUT OF THE WAY OF OTHER VEHICLES. A TOWING COMPANY WAS CONTACTED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INSPECTED THE VEHICLE AND NOTICED THAT THE SUBFRAME AND CV-JOINT WERE FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT ALSO STATED THAT NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION) WAS REPLACED APPROXIMATELY 1 YEAR AGO, AFTER THE WHEEL COLLAPSED ON FRONT DRIVER'S SIDE. THE VEHICLE WAS ALSO REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352783September 2, 2020
ENGINE
ENGINE SUDDENLY CUTS OFF WHILE DRIVING. MESSAGE ON DASH SAYS TO SAFELY STOP THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312062February 28, 2020
SERVICE BRAKES, POWER TRAIN, STEERING
RECALL FOR COOLANT PUMP ON HYBRID SYSTEM COULD RESULT IN HYBRID ELECTRONIC OVERHEATING CAUSING A STALL LIKE CONDITION RECALL WAS ADDRESSED BY DEALERSHIP BACK ON 7/20/2015 2ND OWNER HAS HAD VEHICLE FOR 9 MNTHS - HAVE HAD 3 INCIDENTS OF VEHICLE SHUTTING DOWN WITH DASH LIGHT ADVISING TO PULL OVER FOR SAFETY AND THE SYSTEM SHUTTING DOWN DIRECTLY AFTER - BRAKES /STEERING ETC. FOR THE FIRST INCIDENT - TOWED TO LOCAL DEALERSHIP - UNABLE TO DIAGNOSE 2ND INCIDENT - TO A REPUTABLE LOCAL MECHANICS SHOP - CHANGED OUT NORMAL VEHICLE BATTERY 3RD INCIDENT - CAUSED DRIVER TO ROLL THROUGH AN INTERSECTION ON A RED LIGHT - STRUCK BY OTHER VEHICLE
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11296840January 3, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE GEAR SHIFT IS NOT PROPERLY SHIFTING. IT GOES FROM PARK TO REVERSE ON ITS OWN. SOMETIME IT WONT REVERSE AND MAKES A LOUD NOISE. IT CLICK BACK AND FORTH BETWEEN GEARS. IVE REPLACE THE SWITCH TO SEE IF THAT WOULD WORK BUT IT DOESNT. PLEASE LET ME KNOW IF I CAN DO ANYTHING TO FIX THIS PROBLEM BUT IT IS THE SAME RECALL 15V606000 FOR OTHER VEHICALS OF THE SAME TYPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205996May 7, 2019
FUEL/PROPULSION SYSTEM
WHILE DEIVING A MESSAGE ON THE DASH STATED TO STOP WHILE IT IS SAFE. THE CAR PROCEDED TO STALL. IT COULD NOT BE STARTED. I HAPPEN TO BE IN THE MIDDLE OF THE ROAD AND REQUIRED TO CALL FOR HELP TO PUSH THE VEHICLE TO THE SIDE. I WAS ABLE TO START THE CAR LATER THAT DAY TO DRIVE IT HOME. THIS IS THE FORTH TIME IT HAPPENED OVER AN 18 MONTH PERIOD. I WAS VERY LUCKY THAT I WAS NOT IN HEAVY TRAFFIC OR ON A HIGH SPEED ROAD DURING ANY OF THESE EVENTS. I DID HAVE THE CAR TO A REPAIR SHOP AFTER THE LAST TIME IT HAPPENED AND DESCRIBED THE PROBLEM TO THE MCHANIC. REPAIRS WERE MADE BUT NOTHING TO DO WITH THIS PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE AND IT APPEARS THAT IT HAS BEEN REPORTED MANY TIMES. I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL ON THIS ISSUE. I DON'T KNOW WHAT TO DO AT THIS TIME OR WHETHER I SHOULD CONTINUE USING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204696April 30, 2019
SERVICE BRAKES
IN STOP AND GO CITY TRAFFIC GOING ABOUT 1 MILE AN HOUR I BRAKED BUT MY MARINER DIDN'T AND I SLOWLY REAR ENDED ANOTHER VEHICLE. MY ABS SENSOR WENT ON THEN OFF EVENTUALLY AN ABS REGEN LIGHT CAME ON AND I HAD NO BRAKES SO I DROVE ,VERY CAREFULLY, 83 MILES TO MY FORD DEALER ( WITH NO BRAKES) TO FIND OUT THAT I NEEDED A COMPLETE REPLACEMENT OF MY ABS HYBRID BRAKING MODULE. $3900! MY MECHANIC AND I CALLED TWO DIFFERENT JUNK YARDS WHERE WE RECEIVED REPLACEMENTS AND THEY WERE INSTALLED BUT WHEN BROUGHT BACK TO THE FORD DEALER THE UNITS WOULDN'T TAKE THE COMPUTER CODE AND THE (USED) SYSTEMS FAILED. $3900 IS A LOT OF MONEY FOR A VEHICLE, WITH 158,000 MILES ON IT, THAT I BOUGHT USED FOR UNDER $5000. THAT SAID IS THERE ANYWAY THAT THIS ABS HYBRID BRAKE MODULE SHOULD HAVE BEEN ON A RECALL LIST. ARE OTHERS HAVING SIMILAR ISSUES? IS THIS WHY THEY QUIT MAKING HYBRIDS AT THIS TIME? I DON'T KNOW BUT I'M THINKING THIS IS A RECALL ISSUE AT THAT PRICE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11187149March 15, 2019
POWER TRAIN
THE CAR SHUTS DOWN ON THE FREEWAY WHILE DRIVING AT 60-70 MPH. A RED TRIANGLA IS DISPLAYED ALONG WITH A MESSAGE, PULL OVER STOP SAFELY NOW. THIS HAS OCCURRED SEVERAL TIMES AFTER DRIVING G APPROXAMATELY 30 MILES. LUCKILY I WAS ABLE TO PULL OVER SAFELY. THE CAR RESTARTS WITHIN 30 SECONDS AND WILL SHUT DOWN AGAIN EVERY 5 MINS UNTIL THE VEHICLE IS ALLOWED TO COOL DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181998February 22, 2019
SERVICE BRAKES
WHEN SLOWING FOR A STOP SIGN ON A SUBURBAN STREET, THE VEHICLE LOST ALL BRAKING POWER. (IT HAD SHOWN NO PRIOR PROBLEMS.) WE HAD THE VEHICLE CHECKED - BOTH FRONT HYDRAULIC LINES HAD BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155944December 4, 2018
ENGINE, FUEL/PROPULSION SYSTEM, HYBRID PROPULSION SYSTEM
I WAS DRIVING MY 2006 MERCURY MARINER HYBRID DOWN THE ROAD GOING APPROXIMATELY 35-40 MPH. THE VEHICLE SHUT OFF AND THE DASH READ STOP SAFELY NOW. I COULD STILL STEER AND BRAKE. IT WOULD NOT RESTART RIGHT AWAY. I TRIED RESTARTING IN ABOUT A HALF AN HOUR AND IT STARTED. I THEN DROVE FOR APPROXIMATELY 100 YARDS AND THE VEHICLE SHUT OFF AGAIN AND THE SAME DASH READING . I FINALLY AFTER SEVERAL ATTEMPTS TO GETBACKHOMEWITHTHISHAPPENINGABOUTEVERY100YARDS.IHADTHECARTOWEDTOMYLOCALMECHANICANDWASTOLDTHATINEEDEDTOCONTACTFORDDEALERSHIPBECAUSE:RECALLSUBJECT:MOTORELECTRONICSCOOLANTPUMPFAILUREREPORTRECEIPTDATE:SEP03,2014NHTSA CAMPAIGN NUMBER: 14V526000 COMPONENT(S): HYBRID PROPULSION SYSTEM POTENTIAL NUMBER OF UNITS AFFECTED: 70,209 ALL PRODUCTS ASSOCIATED WITH THIS RECALL VEHICLE MAKE MODEL MODEL YEAR(S) FORD ESCAPE 2005-2008 MERCURY MARINER 2006-2008DETAILSMANUFACTURER: FORD MOTOR COMPANYSUMMARY:FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2005-2008 FORD ESCAPE HYBRID ELECTRIC VEHICLES MANUFACTURED OCTOBER 13, 2003, TO JUNE 20, 2008, AND 2006-2008 MERCURY MARINER HYBRID ELECTRIC VEHICLES MANUFACTURED JUNE 10, 2005, TO JUNE 20, 2008. THE COOLANT PUMP FOR THE HYBRID SYSTEM MAY FAIL RESULTING IN THE HYBRID ELECTRONICS OVERHEATING. CONSEQUENCE:IF THE HYBRID ELECTRONICS SYSTEM OVERHEATS, IT MAY SHUT DOWN THE POWERTRAIN, RESULTING IN A STALL-LIKE CONDITION, INCREASING THE RISK OF A CRASH.REMEDY:FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE ORIGINAL MOTOR ELECTRONICS COOLANT (MEC) PUMP WITH AN IMPROVED BRUSHLESS PUMP, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OCTOBER 27, 2014. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FORTHISRECALLIS14S19.NOTES:OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETYADMINISTRATIONVEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GOTOWWW.SAFERCAR.GOV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155608December 3, 2018
ENGINE
THE CAR SHUTS DOWN THE POWERTRAIN, RESULTING IN A STALL-LIKE CONDITION, AND READS PULL OVER SAFELY NOW. THIS HAPPENS WITHOUT WARNING WHILE DRIVING DOWN CITY STREET AND WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155676December 3, 2018
ENGINE
I WAS DRIVING THE VEHICLE AND ALL OF THE SUDDEN ENGINE SHUTS DOWN AND DASH READS PULL OVER SAFELY NOW. IT WOULD NOT START BACK UP RIGHT AWAY. I TRIED STARTING IT ABOUT A HALF HOUR LATER AND IT STARTED. I DROVE MAYBE 100 YARDS AND THE VEHICLE DID THE SAME THING. I FINALLY GOT IT TO OUR DRIVEWAY AND IT SHUT OFF AGAIN. IT CONTINUES TO DO THE SAME THING.EVEN WHEN NOT DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099106May 31, 2018
SERVICE BRAKES
I PUT MY 2006 MERCURY MARINER HYBRID INTO REVERSE TO BACK OUT OF MY DRIVE WAY. I APPLIED A LITTLE GAS AND BEGAN ROLLING DOWN THE INCLINE TOWARDS THE STREET. AS I APPROACHED THE STREET I PUT ON MY BRAKES, BUT NOTHING HAPPENED AND I FAILED TO SLOW DOWN. A CODE DISPLAYED ON MY DASH READING, "REGEN BRAKES" THE LAST WORD WAS EITHER FAILURE OR DISABLED. I CAN'T REMEMBER BECAUSE I WAS IN A PANIC ABOUT MY BRAKES NOT WORKING WITH MY FAMILY IN THE CAR. I APPLIED THE BRAKES AGAIN. THE BRAKE PEDAL WAS HARD TO PUSH AND THOUGH I TRIED WITH ALL MY STRENGTH, IT DID NOT STOP THE CAR. MY HUSBAND THEN PULLED THE PARKING BRAKE FROM THE PASSENGER SEAT. I TURNED THE CAR OFF TO COLLECT MYSELF, HOPING THE FAILURE WAS SOME WEIRD FLUKE, AND TURNED THE CAR BACK ON. IT IMMEDIATELY DID THE SAME FAILURE. AT THIS POINT, I PUT THE CAR IN PARK AND MY HUSBAND OFFERED TO DRIVE IT AROUND THE BLOCK AND BACK INTO THE GARAGE. IT NEVER SHOWED ANOTHER CODE AFTERWARDS. WE LEFT THE CAR FOR A FEW HOURS AND THEN CAUTIOUSLY DROVE IT TO THE GAS STATION. NO MORE CODES OR ISSUES. HOWEVER, WE NO LONGER FEEL WE CAN SAFELY DRIVE THE CAR AS WE HAVE NO IDEA WHEN THE BRAKES COULD GO OUT AGAIN. NEXT TIME WE MAY NOT BE SO FORTUNATE AS TO BE ON A RESIDENTIAL STREET WITH NO OTHER TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082502April 2, 2018
STRUCTURE:BODY
I WAS DRIVING ON THE TURNPIKE AND MY CAR SUDDENLY DINT TURN WHEN I TURNED THE STEERING. ME AND MY PASSENGERS SOMEHOW ESCAPED THE LIFE THREATENING SITUATION IN THE MIDDLE OF THE TRAFFIC. IT WAS MY CARS SUB FRAME THAT WAS RUSTED SO BAD THAT IT BROKE IN THE MIDDLE OF THE ROAD. THIS IS AFTER I SERVICE MY CAR EVERY NOW AND THEN. ITS A SERIOUS ISSUE WITH THIS CAR AND THERE SHOULD BE A RECALL FOR THIS PROBLEM. I HAD TO SPEND SO MUCH DUE TO THIS CARELESSNESS FROM THE COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065322January 26, 2018
STEERING
I WAS BACKING OUT OF MY DRIVEWAY TURNING ONTO THE ROAD, WHEN MY POWER STEERING WENT OUT. I TOOK MY 2006 MERCURY MARINER HYBRID TO THE FORD DEALERSHIP. AT FIRST THEY THOUGHT THERE WAS A RECALL ON IT. IT WAS THE WRONG YEAR. IT SEEMS TO ME THAT FORD WOULD INCLUDE 2006 IF IT IS THE SAME PROBLEM. NOBODY WILL BUY THIS MODEL BECAUSE OF THIS ISSUE. COME ON FORD YOUR PROBLEMS ARE MY PROBLEM. THIS IS NOT RIGHT! IT SEEMS TO ME THAT WITH THIS POWER STEERING ISSUE IN SO MANY OF THE 2006 VEHICLES YOU WOULD STEP UP AND DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036023October 24, 2017
STEERING
MY FAMILY AND I WERE DRIVING ON HIGHWAY ONE IN CALIFORNIA, MAJOR TURNS, TWISTY ROAD WHEN SUDDENLY AND WITHOUT WARNING, THE POWER STEERING WENT OUT. I HAVE HAD NO WARNINGS LEADING UP TO THIS EVENT. THE WRENCH ICON CAME ON AND AN ERROR MESSAGE CAME ON IN THE DASH STATING TO HAVE THE POWER STEERING SERVICED. THIS WAS EXTREMELY DANGEROUS AS HIGHWAY ONE HAS MANY TIGHT TURNS. I HAVE CONTACTED FORD AND THEY ARE SAYING THAT THIS IS NOT PART OF A RECALL. EVERYTHING I HAVE READ STATES THAT THIS IS A COMMON PROBLEM SPECIFICALLY IN THE HYBRID VEHICLES FORD MANUFACTURES. THERE HAVE BEEN RECALLS FOR THE SAME ISSUE FOR 2008 AND NEWER MODEL VEHICLES, BUT NOT THIS ONE. IT IS MY BELIEF THAT THIS ISSUE SHOULD BE INVESTIGATED DUE TO THE DANGEROUS CONDITION CAUSED BY THE POWER STEERING GOING COMPLETELY OUT ON THE CAR WHILE DRIVING. I AM MALE 200 LBS. AND COULD BARELY CONTROL THE VEHICLE. CALLED NON FORD MECHANIC AND WAS TOLD TO TAKE VEHICLE TO DEALERSHIP AS THE POWER STEERING MODULE IS PROPRIETARY AND NEEDS TO BE PROGRAMED BY DEALERSHIP. HAVE NOT TALKEN VEHICLES TO DEALERSHIP AS YET FOR REPAIRS. PLACED CODE READER ON VEHICLE AND CODES C2792 AND B2277 CAME UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023371September 13, 2017
ENGINE, STEERING
MY VEHICLE: 2006 MERCURY MARINER HYBRID SUV. PURCHASED NEW IN 2006. IN HOT WEATHER...VEHICLE ENGINE QUITS WHILE IN MOTION ON FREEWAY AT APPROXIMATELY 70 MPH (3 TIMES), AND CITY STREETS (3 TIMES). EXTREMELY DANGEROUS WHEN ENGINE QUITS WHILE DRIVING ON FREEWAY IN TRAFFIC. ALL YOU CAN DO (WHILE PRAYING!) IS COAST TO A STOP AND DO YOUR BEST TO PULL OFF ON TO SHOULDER OF ROAD WITHOUT CRASHING INTO OTHER VEHICLES. WE HAVE TRIED 3 TIMES TO GET FORD MOTOR TO REPAIR THIS PROBLEM...ALL TO NO AVAIL. THE LAST TIME WE HAD TO PAY APPROXIMATELY $1,500. HOWEVER, FORD MOTOR DID REIMBURSE US! BUT AT THE SAME TIME THEY CLAIMED THE PROBLEM WAS RESOLVED. NOT TRUE! ABOUT TWO YEARS LATER THE PROBLEM STARTED ALL OVER AGAIN. FOR10 YEARS WE HAVE BEEN DRIVING A DEFECTIVE VEHICLE THAT WAS--AT ALL TIMES--A DANGER TO OUR LIVES. FORD MOTOR SHOULD HAVE TAKEN THIS PROBLEM MUCH MORE SERIOUSLY AND EITHER REPLACED THE VEHICLE WITH A ANOTHER ONE, OR TRULY FIXED THE PROBLEM. I FEEL FORD MOTOR HAS LIABILITY IN THIS MATTER. THE LAST TIME THIS PROBLEM OCCURRED WAS JULY 16, 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010378July 24, 2017
SUSPENSION, UNKNOWN OR OTHER
2 ISSUES THAT THE LOCAL FORD DEALER SAID THEY COULD NOT ASSIST.(JORDAN FORD)UPPER SHOCK BUSING FROM P/S REAR SHOCK CAME OUT CAUSING SHOCK ROD TO MAKE EXCESSIVE NOISE AND CONTACT BODY, AS WELL AS RUST FROM P/S INNER WHEEL WHEEL. ONLY THAT LOCATION.APPEARS TO BE A RUSTPROOFING ISSUE.REST OF TRUCK IN GREAT CONDITION. SOON TO BE A SAFETY ISSUE IF I DO NOT HAVE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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