Lincoln Nautilus Complaints (2025)

31 consumer complaints on file.

#11770440October 11, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM
The simulated brake pedal/electronic braking system allows for far too long of a delay(3+ FULL SECONDS) at lower speeds and is extremely likely to cause accidents with pedestrians or with other stationary objects. the brake pedal is extremely inconsistent at times at other speeds and causes full lack of controllability of the vehicle for the driver at low speeds. There are no issues with the vehicle, no warning lamps, vehicle has less than 3000 miles on it, yes 3000 not 30000, but 3000. the vehicle has been inspected by carmax reconditioning process. dealer has not been informed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760280August 28, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
During a short drive between [XXX] and [XXX] roughly 27 miles, the red battery light on the dash display illuminated just as we were turning into the Holiday/Circle K gas station in [XXX]. No other warnings or messages appeared on the dash, and upon restart after returning to the vehicle, the red battery light did not reappear. However from that point on my return drive to [XXX], the Hybrid Electric Drive would not engage unless I was fully coasting with zero accelerator input and even when letting off the accelerator the vehicle would slow down far more noticeable than it did prior to the battery light on, it acted as though I had applied the brakes compared to a normal coasting. I kept track of the number of miles on electric only and the percentage of miles on electric dropped from a normal 15-18% per tank to 5.7% over the next full tank. I did notice that the system began working normally again in [XXX] on the return trip and the percentage on electric only has returned to the normal 15-18% per tank since. A service appointment was made and on XXX the dealership brought the vehicle in and during tests the technician provided a video of their testing, and three readings of the Hybrid Battery CCV (coolant control valve) were very high with one at 254% and two at 255% and clear red bars stating off scale. The technicians verbal comments in the provided video which is too large to upload here initially stated that these were nothing to be concerned about but then later stated that the red battery light came on because the hybrid battery was beginning to overheat, clearly related to the hybrid coolant control valve malfunctioning. He also stated that the system did not set any fault codes, clearly this could be a major issue if the hybrid battery CCV is not functioning properly or sending the correct readings and the lithium ion high voltage battery could overheat and potentially catch on fire. Serious defect in software or design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755029August 5, 2026
VISIBILITY
The contact owns a 2025 Lincoln Nautilus. The contact stated that while driving 50 MPH during 105-degree weather, the contact became aware of a micro-fracture on the front windshield from the front driver's side over to the passenger’s side. The vehicle was taken to a local dealer where it was determined that the crack was caused by possible road debris. The vehicle was not repaired. Upon further investigation, the contact stated that the cause of failure could be due to the hot temperature. The contact was adamant that the front windshield was not struck by road debris. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748209July 3, 2026
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle’s BlueCruise/adaptive cruise system has repeatedly slowed unexpectedly while traveling on interstate highways. In some instances, the vehicle slowed to approximately 40 mph in a 70 mph zone without an apparent traffic reason. The system also slows excessively in curves. These events create a rear-end collision risk and require immediate driver intervention. The concern has occurred more than once and has not been limited to one isolated event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747879July 2, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Traveling from [XXX] to [XXX] and when I had the lane departure/lane keeping system turned on, the system was constantly going into the Watch the Road warning and many times it went straight to Resume Control without first putting up the Watch the Road that is supposed to be the initial stage. More than once when the system would go directly to the Resume Control, the only way to get rid of the warning and the brake pulsing and four way activation was by turning the cruise control completely off - pressing the Cancel or OK to acknowledge the warnings will not clear the the warning. I do have video on my smart phone available but the file is 17.7 Mb which is larger than allowed to upload, so I am uploading a screen shots from a couple of the times that it was occurring when I was able to get video while it was happening. On many occasions and the one in particular that I got video on, even pressing the Off switch for the cruise control would not turn the system off, it continued to stay active with the Resume Control warning, brake pulsing and four way flashers on until several presses on the off switch. This occurred multiple times during the trip so the date is just one of the dates that it occurred on while driving, and it happened in more than one state. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742586June 7, 2026
UNKNOWN OR OTHER
The panoramic display on the car went black from just left of center to almost the end of the display on the drivers side . Alll information was blacked out speed mileage Etc. I restarted the car no change went back the next day it was working. If this happens while driving it could cause a serious problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742585June 7, 2026
LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot warning and the turn signal marker are the same color so when trying To change lanes the blind spot warning is worthlesss because it is the same color and right next to the signal flasher both yellow. It needs to be changed and have an audible warning . The Blind spot warning is essentially useless because when looking in the side mirror you can’t distinguish between the signal and the blind spot. This is true on both sides and is an accident waiting to happen. There should be a recall as A Safety feature is not a safety feature unless It works .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742531June 7, 2026
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Recently took a trip from [XXX] to [XXX] and during the course of this trip the lane departure, lane keeping and automatic braking would constantly fail during the course of the drive as the facial recognition sensor kept failing to detect my face and would start going into the Resume Control mode which pulses the brakes and turns on the four way flashers. There was also two different warnings displayed on the dash from the camera failure "Driver Facing Camera Blocked" and also "Driver Facing Camera Cannot Detect Face" several times during the past couple months. Additionally, the system would go straight to the Resume Control mode, when it is supposed to begin with the "Watch the Road" preliminary warning which is supposed to be able to be cleared with either the button on the steering wheel or by shaking the wheel, and that too does not operate properly. These instances happened even more frequently when the "Blue Cruise" hands free driving system was in operation. Additionally when the Blue Cruise Hands Free Driving system was making a lane change, over half the time the Blue Cruise would suddenly disengage before the lane change was completed, so the lane assist would try to take over and jerk the wheel back into the lane, making it seem like there was a loss of control over the vehicle. Furthermore the lane centering system is highly biased to the right side lane marker as it would not center the vehicle in the lane but stay right on the right side line even when passing another vehicle it stayed close to the lane line when the system is showing that it was moving the vehicle away from the vehicle being overtaken. And when I tried to move the vehicle away manually the system was fighting the manual correction and trying to keep the vehicle along the line. Very unsafe operation, not to mention that constantly fighting against these systems made this one of the most tiring drives I have done, and I have made this trip many times since 1983. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737338May 12, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, VEHICLE SPEED CONTROL
My 2025 Lincoln Nautilus forward collision avoidance system reduces cruise control speed unexpectedly and wanders between lane markers. The driver-facing camera is also overly sensitive — triggering “watch the road” warnings even when glancing over a shoulder to change lanes, while wearing sunglasses, and does not stop warning even when looking straight ahead out windshield. Then the system activates a “resume control” warning and braking and hazard lights. This distraction has almost caused me to have three accidents. The BlueCruise also shuts off without warning, which is also dangerous. This is a time when a warning noise would be justified. Lastly, random cancelled messages appear on dashboard and I have zero idea what wa cancelled. I can only enter one date below but this is an ongoing issue. Service continues to claim there is no issue even though this is a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736829May 10, 2026
VISIBILITY/WIPER, STRUCTURE:BODY
Factory windshield has what looks to be micro sized cracks clustered throughout the glass and when the sun or other bright light hits at certain angles makes it look like a star field and drastically obscures forward vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736828May 10, 2026
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Backing out of a parking spot at Lowe's in Jacksonville, vehicle was in motion and a pedestrian walked behind the vehicle and no warning or braking occurred inside the vehicle, I manually stopped when I saw the person appear in the camera as they walked behind the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736827May 10, 2026
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on Interstate 10 eastbound on May 9th, the lane departure system suddenly stopped working and would not turn back on and a warning on the dash stating Driver Facing Camera is Blocked but there was nothing in front of the camera which is on top of the steering wheel column. Then when returning home later that same day, the system began operating again but now it would continually go directly to the "Resume Control" and begin the emergency brake pulsing while on the highway as the facial recognition camera is apparently failing to recognize that I was facing forward. And when it goes into the Resume Control mode, the only way to regain control is by turning off the cruise control system entirely, pressing the gas pedal or moving the steering wheel or even pressing the brake did not disengage the system as it should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735591May 4, 2026
AIR BAGS
The contact owns a 2025 LINCOLN Nautilus. The contact stated while operating the vehicle at an undisclosed speed she stated she was coming up to a red, the vehicle was suddenly t-boned by a separate vehicle right by the right front passenger side. The contact vehicle ended up by a median which led to the other vehicle hitting the contact by the rear a second time. The vehicle came to a final stop on top of a median. The air bags were not fully deployed, the steering wheel airbag deployed partially but it was white stuffing and no actual air bag came out. The vehicle was towed to deep south towing tow yard. A police report was filed. The contact stated she was injured in the incident, stated her thumb was shattered with surgery needed, and her right arm was severely Bruised. Medical treatment was given for injuries and pain meds. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 9,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11733990April 27, 2026
VISIBILITY/WIPER
The rear hatchback window shattered with the vehicle sitting still overnight. All of the glass was shattered and most of it was in place and many pieces behind the vehicle on the driveway (as if it happened from inside the vehicle). Low temperature for the night was about 45 degrees, so nothing significant. The only explanation I can think of is the rear glass defroster turned on and overheated?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731095April 14, 2026
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Backing out of a parking stall at the store and as I was moving, two pedestrians walked behind the vehicle and no alert sounded in the vehicle while backing up, nor did the vehicle brake as it should to avoid hitting them. Vehicle was in electric mode and I did not notice if the rear beeper was operating at the time or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731088April 14, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving the vehicle with the cruise control on to remain at the posted speed limit and suddenly the vehicle went into Resume Control mode, began pulsing the brakes and engaged the flashers due to the Facial Recognition camera failed to recognize that I was looking straight ahead, and even pressing the accelerator pedal to override, nor pressing the "OK" button on the steering wheel to override operated, I had to shut the cruise control completely off in order to regain control of the vehicle driving. I have a video from my camera of the incident as it was occurring, however the file size due to being video is too large to upload per the instructions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731081April 14, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Driving on Interstate Highway 10 just west of Jacksonville Fl the Adaptive Cruise Control and Lane Departure systems were on and functioning and then suddenly the system shut itself off and a warning that the Driver Facing Camera cannot detect face, see manual appeared on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722811March 8, 2026
UNKNOWN OR OTHER
The rearview camera appears foggy with poor visibility even in clear weather. The problem was reported to the dealer during the December - February snowy weather; their suggestion was to keep the camera clean. At [XXX], getting out to clean a camera presents additional health and safety risks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721288March 1, 2026
UNKNOWN OR OTHER
Owner's manual was not provided and when asked the delear mentioned that the Owner's manual is online. This is a safety risk as access to important information is only available when connected to the internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720917February 27, 2026
UNKNOWN OR OTHER
I am reporting a truly alarming issue with the Ford Blue Cruise Hands-Free Driving Assistance Feature where safety alert sounds have simply turned themselves off with no warning. I was previously using the BlueCruise feature on highways without incident. A few weeks ago, having changed NO settings on my vehicle, the audible alarms / safety alerts suddenly disappeared, including the audible alarms for "resume control" and "watch the road". I repeatedly carefully watched the system for several weeks wondering if it was a glitch, and I also triple checked that ALL my alert settings were set to highest sound volume. Still - NO audible alarms are sounding. The alerts "RESUME CONTROL" and "watch the road" show up on the dashboard, but no sound is made. Previously there was a very loud alert which was a critical safety warning for me to resume control. Having already gotten comfortable with using the system, that they simply disappeared one day is truly alarming. Now I know not to expect audible alerts. I am very worried this is happening on other vehicles and someone may fall asleep on blue cruise, and then suddenly not be alerted to resume control. I think the audible alarms MUSt stay on. Now, i cannot make them alarm no matter what setting I change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln Nautilus