Kia Soul Complaints (2022)

95 consumer complaints on file.

#11554475November 10, 2023
POWER TRAIN
Transmission issues. 10/27/23 the engine turned off on Rt93 highway in Massachusetts while in stop-and-go traffic. I put it in park, and restarted the car. It seems to accelerate fine, but is herky-jerky when slowing down. It has a rubber band effect, and threatens to stall at 22mph and 12mph when slowing down. The dealer's first appointment is 2 months out. I'll have to drive it until then. Hopefully they can update the software and change the transmission fluid. Web traffic says that "might" fix it. Super sad, love the car, but constantly stressed out when driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548900October 8, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I received a letter stating that there is a major increase in contacts focus on certain Kia and Hyundai cars, including my car that is registered in New York State. It also is televising me that I can receive advice of tools, available free of charge to help my car from getting stolen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544794September 15, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When applying brakes over bumps the car sounds as if the brakes are locking up. When putting are in reverse and it uses the Automatic Emergency Braking aggressively too early. I have already paid to replace the window motors due to all windows not working when using the button on drivers side buttons, since replacing those motors the vehicle STILL continues to have electrical malfunctions when rolling windows down they won't roll up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537779August 10, 2023
FUEL/PROPULSION SYSTEM, ENGINE
9000 miles muffler failed, 12000 miles spark plugs cracked and was told it was sparking hot and could catch on fire, 13000 miles fuel injectors clogged with carbon, on going fuel smell in oil and shakes in idle with a/c on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534201July 24, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
1. Car was getting great gas milage 33 in town and 41 on highway. Suddenly, could barely get 28 - 31 regardless of circumstance; then,.... 2, Car kept shutting off automatically when driving, to include when making a left hand turn that nearly got us broadsided when it stalled. Nearby mechanic adjusted fuel mixture and kind enough to test drive. Stated to expect engine light to turn back on, but wouldn't shut down. Able to get to KIA dealership whom looked at, got engine light off but stated that the light would most likely come back on in the morning when started again. It did. Took it back to the dealership again. Note check engine light twice which should have a code. 3. Happened a third time, KIA stated reached out to manufacturer whom had them tear down certain parts and clean. (Associate stated same happened to their KIA and same repair). Working better. Check engine light again. Tried to tell me no code. Not possible with check engine light on. 4. Happened again. Can feel the car start to chug/sputter. Took to shop. Tried something else before I put on the road for about 1,200 miles. Milage improved to about 36/37 on highway 29 in town. However, when I went to return home it shut off as I was fastening seatbelt and placing purse. Mileage immediately stated 9 to 12 to 14. With the chugging detectable. Took an easy 50-100 miles before chugging settled and milage began to climb but not beyond 29-30 mpg. Next tank, rolled 50 feet to edge of gas station and average miles per gallon suddenly stated 50 mpg. Seemed to state averaging 46/47 mpg highway. In town is now dropping. Makes no sense whatsoever as to the variance in gas milage. These people want to keep my car for 5 days leaving me with no car, to pay for the parts they put into the car as they ATTEMPT to figure out the issue. I have heard gas and fuel somehow mixing, had to tear things apart and fix, fuel mixture automatically adjusts, the issue is with the tripometer device..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524094May 27, 2023
STRUCTURE:INTERIOR PANELS:DASHBOARD
2022 Kia Soul-Consumer is writing in about the battery discharge message display on the dashboard which causes a dead battery, requiring the battery to be jumped anywhere consumers wants to go. Consumers wife took vehicle to dealership where purchased for assistance. Consumer was told by dealership "all Kia's have the same problem & there's nothing that the consumer could do about it." Consumer states there should be a recall or a fix for the issue. Consumer "will send a letter to the state and government" to investigate the issue. Consumer states there should be a fix or pay off for the car, so they can trade it in on a new car that doesn't have this issue. The car is in his wife name, Johniece Lippincott, her contact number it the alternative # listed under Consumer Tab.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522430May 17, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Kia Soul. The contact stated that while at a complete stop, the vehicle lost motive power. No warning light was illuminated. The contact shifted to park(P) and turned off the vehicle to correct the failure. The contact related the failure to the STOP/START feature. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516974April 13, 2023
POWER TRAIN
Transmission failed on my 2022 Kia soul in June 2022 when my car only had 4,594 miles. I was stuck in the middle of a busy intersection with my daughter and I in the car unable to accelerate almost being hit by multiple vehicles. Transmission failed on my 2022 Kia soul once again when my car had only 10,734 miles on it. Again brought it into Kia dealership whom confirmed the transmission had failed again for a second time. In this incident I was stuck on the side of a highway almost being hit by multiple big rigs again with my daughter in the car. My daughter is currently pregnant and had to be seen at the emergency room for high blood pressure and anxiety attack. We now have hospital bills, car towing of about 800.00, rental car is now being used which I was forced to get because Kia would not assist me with getting it. This is a huge safety hazard as my vehicle went from 65 miles per hour down to 20 in a matter of seconds. I was so close to being hit then stranded in the middle of the desert. I called Kia corporate requesting this car be declared a lemon and me be refunded any money put into the car. I currently have an open case with them. If something happens to me or my child or now grandchild while driving I will fully hold Kia responsible for this.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11510623March 7, 2023
ENGINE
I was entering I 24 east toward Nashville on March 3 2024 @5p. As car entered the freeway. The engine stopped. Engine light turned on pulled over on shoulder. Put in park and tried to start but would not turn over. There was still full battery power according to dash board. I had two minor incidents two weeks prior. Entering store parking lots. Engine died a low speed . 5-10 miles an hour. Vehicle did restart at those incidents without problem s at regular speed before March 3 rd incident. KIA mechanic said might be cam gear shaft malfunction.. sensors? Belt?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507484February 15, 2023
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2022 Kia Soul. The contact stated while attempting to fasten the driver’s side seat belt, the buckle failed to latch as needed. The contact made several attempts before buckling the seat belt securely. While attempting to unlatch the seat belt, the buckle failed to unlatch. The contact pressed the latch button several times and the buckle released. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 50,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484300September 13, 2022
POWER TRAIN
The contact owns a 2022 Kia Soul. The contact stated while parking the vehicle, the message displayed on the instrument panel to "Shift to park(P) or neutral(N) Before Starting engine". Additionally, there was a battery discharged message displayed. The vehicle was taken to be diagnosed; however, the mechanic found no cause of the failure. The contact stated that an unknown sensor was reset however, the failure recurred. The manufacturer was not contacted. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462936May 1, 2022
UNKNOWN OR OTHER
Put my car in park in garage and got out of the car to place something on shelf in garage. Car rolled forward right in to some steel shelves.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11452546February 17, 2022
POWER TRAIN
I purchased a brand new 2022 Kia Soul GT line on 9/01/2022. At 4300 miles, the IVT transmission imploded while on the freeway. Same issues as all the others reported here - fluctuating rpms, followed by a complete loss of power while the tach is redlined. Had it towed to the Kia dealership, and they determined that I needed a new transmission. The only thing they could tell me was that there were metal shavings in the transmission fluid. Also, I didn't get a new transmission in my new car - they installed a refurbished trans, which I questioned, but I was assured that all would be well. Of course, the "new" transmission failed after only 1300 miles, same issue, and my car is still in the shop two weeks later. No warning lights came on, no notification of trouble through the app, either. Now I'm getting half-answers from my dealership about my next steps. I know what that will be - an attorney. KIA HAS KNOWN ABOUT THESE IVT TRANSMISSION FAILURES FOR OVER TWO YEARS AND THEY HAVE DONE NOTHING. I will never buy another Kia again. Ever. If you're reading this, please DON'T BUY A KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445349December 28, 2021
AIR BAGS, SEAT BELTS
The contact owns a 2022 Kia Soul X-Line. The contact stated while at a stop, the vehicle was rear-ended and the seat belts did not retract nor did none of the airbags deploy. The contact sustained shoulder bruises and a hip bruise. The contact's friend was sitting in the passenger side front seat and sustained a head injury that required stitches. A police report was filed and the vehicle was towed to an insurance lot. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11436495October 12, 2021
UNKNOWN OR OTHER
As explained to me by the phone lady at Parsons KIA in Winchester Va. It is a built in feature that supposedly kills the engine at a stop light to save gas. however occasionally if you let go of the brake and hit the gas at the right time the car lunges out into the intersection then dies. I almost got side swiped once. Then when I reported this to the car dealer the answer is they ask their customers to remember to turn off the feature before driving the car. This "WILL" cause an accident some where out there and needs to be recalled immediately before people are killed because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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