Jeep Wrangler Complaints (2024)

678 consumer complaints on file.

#11633391December 31, 2024
POWER TRAIN
On 12/06/2024 while driving on highway around 65 mph, hear loud bang and vehicle shut off (no warnings). Thanks to quick action of drive alongside, was able to get to side of highway without accident. Would restart but would not go into gear. Upon towing to dealer, discovered catastrophic failure of rear shaft and rear differential. Drive shaft broke off the differential. Dealer waiting on back ordered parts before they can determine if problem was by driveshaft, differential, or some other part of the drivetrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631942December 21, 2024
ELECTRICAL SYSTEM
The instrument cluster screen panel went black without any warning. No information, just a solid black screen. I could not determine vehicle speed, fuel level, or see warnings/alerts for tire pressure, oil or transmission function. Vehicle is still in possession of dealership and not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628358December 2, 2024
ELECTRICAL SYSTEM
Purchasd in January 2024 similar incident reported twice, early 2024 and now this date 12/2/24. Incident includes vehicle warning to “stop Vehicle. Engine will shut down’ followed by errant warning gauges going off, cameras, speedometer other indicators not working. Twice brought to dealer. First time they could not verify condition. Now I at dealer again for incident service. Pending. Seems to be a recurring problem dating years back with no resolution from Jeep. A very unsettling issue as to safety and drivability of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625443November 15, 2024
SUSPENSION
The contact owns a 2024 Jeep Wrangler. The contact stated while driving 65 MPH, the contact stated that whenever the vehicle was driven over a small pothole, the vehicle shook abnormally. In addition, the contact stated while driving over a bridge, the vehicle was driven over metal plates where the road and the bridge connected, and the vehicle shook violently. The contact stated that the failure occurred several times. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that due to the failure the contact was concerned about driving the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 1,907.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615776September 21, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
I had several safety concerns regarding the 2024 Jeep Wrangler that I purchased and subsequently traded in after only 31 days due to multiple issues that I believe may compromise vehicle safety. Upon purchasing the vehicle, I noticed that the front inner splash guards were loose. After the dealership, Tyson’s Motors in Shorewood, IL, replaced both splash guards, I discovered that the front left splash guard had plugs that fell out, exposing critical hoses underneath. This issue raised immediate concerns about the potential for damage to these hoses and the vehicle's overall safety. In addition to the splash guard issue, I experienced further safety concerns, including screws from the inside speakers located between the front and rear seats falling off while driving, as well as a loose headlight pin. These problems not only posed a risk to my safety but also created an environment of uncertainty regarding the overall reliability of the vehicle. Due to these ongoing issues, I felt it necessary to trade in the Wrangler for an identical model, as I believed the original vehicle was possibly faulty. Unfortunately, the replacement vehicle caused me injury just two days later, which I have also reported to the NHTSA, dealership and Jeep. I believe these issues warrant serious attention and investigation to prevent potential safety hazards for other drivers, passengers, and those driving on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615772September 21, 2024
UNKNOWN OR OTHER
I believe a serious malfunction occurred with a 2024 Jeep Wrangler on [XXX], the day after I purchased the vehicle. The incident took place while I was driving westbound on [XXX] , at a speed of 65 mph. At the time of the incident, I had both front Targa Top Panels removed, both front windows down, and both rear windows up. Suddenly, I was struck in the face by what felt like a rock. This unexpected impact caused me to swerve dangerously close to the median. Almost immediately, I noticed I was bleeding and experienced excruciating pain. Upon exiting the highway at my home exit, I checked on my nonverbal child to ensure their safety. To my dismay, I discovered an adjustable turning loop cover on the rear back floor of the vehicle. After further investigation I noticed my rearview mirror had a crack also. I'm confident this piece flew from my passenger side of my vehicle, hit off my window shield or rearview mirror, and into my face. Concerned about the safety implications of this malfunction, I returned to the dealership, Tyson’s Motor Shorewood in IL, where I purchased the Jeep. Although they offered to reattach the piece, I declined, as I believed this could pose a further risk of injury. I no longer own this Jeep after sustaining this injury I felt compelled to sell it for the safety of myself, and my children. I have reported this incident to Jeep, and my case number is #[XXX]. The malfunction resulted in a laceration and bruising to my face, and I strongly believe that this issue warrants investigation. The potential for more serious injuries, especially to other occupants or drivers, is a significant concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614793September 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611433August 28, 2024
STEERING
I have not had any incident with this vehicle as of yet, but I bought it brand new a few months ago from Westgate motors in Raleigh, North Carolina. It’s a brand new jeep. It only had 12 miles when we got it from the start it has bad steering and it steers all over the road while you’re driving it you can be driving it all of a sudden it’ll just start to switch lanes or something or getting into another lane and then it feels as if the back end starts to sway like it was hit with a very bad wind. The cruise control varies up and down at times without even touching it. Coming down a hill once it moved over into her on coming lane. I had it back at the dealer several times and was told this is normal for jeeps due to their new design since 2018. I called jeep corp and they told me to call the dealer nothing they could or would do to help me. Dealer told me nothing they could do either and if I brought it back I would the trade in amount I had with my previous car. I’m writing here and letting my family know they if anything happens to me when driving this jeep to please have an investigation done. I have told the dealer I do not feel this is safe to be on the roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610328August 22, 2024
STEERING, SUSPENSION
Issue: Front End violent DEATH WOBBLE at interstate [XXX] speed of 75mph on [XXX] outside Benson AZ (unexpected and harsh). Hit rough patch in road and steering wheel and front end violently shook side to side for about 5 minutes until I slowed to below 50mph. Almost crashed into other cars but I regained control at a slower speed and had no accident. Vehicle purchased on [XXX] new. Slow 45mph initial test drive had no wobble. Dealer attempted to repair on 2 occasions in June 2024 but could not guarantee it fixed. They bled and primed its newer dampener which was empty/never primed. Supposedly it was the newer upgraded steering dampener that was to have fixed this issue but did not fix it. Had 3 more minor wobbles after Dealer fixes on the next 3 weekends driving on [XXX] at 70MPH but these were less intense and manageable (did not scare me so much as I was expecting them), Now I locally drive it with no major issues. Will have Dealer review at the next 5000 mile service. This Death Wobble should NOT be in a $58000 Jeep Sahara. Very scary. Dealer confirmed issue, but applied no permanent fix. Said to drive under 75MPH and be aware of the front beam axle feelings. No messages or warnings before, during or afterwards. The wobbles catch you by surprise. After these experiences I can drive it okay. I have owned over 10 Jeeps and none had this wobble issue. If informed about this Sahara's wobble, I would not have bought it. Dealer made no effort to replace vehicle or refund my money. So I am stuck. The Jeep forums mention this being an issue for 2024 saharas and some 4Xe jeeps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605692July 31, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
While driving the vehicle, I received a warning that the clutch was overheated. A few days later, it had no acceleration while merging onto the freeway. Fourth fifth and sixth gears had zero acceleration and I was almost runoff the road. The vehicle would not go over 70 miles an hour And the cruise control failed. It told me service required. I took the vehicle into the dealer and they told me there were no codes so there was nothing they could do unless I made an appointment. Which I did their convenience was two days later. As I was leaving, they informed me that it would cost $180 to diagnose the problem, even if there was no problem. Since the initial problem, the vehicle has hesitated in all gears and has lost its “Peppiness” The vehicle is a brand new 2024 model. After googling I found that there was a recall up to 2023 models stick shift clutch overheating. I suspect they did not fix the issue and my 2024 may catch fire as well, also the lack of power is disheartening while driving And may also pose a risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597746June 29, 2024
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
The first time this happened I was in Maryland, while reversing out of a parking spot onto [XXX] , the Jeep just shut off, just before that every light on the panel went off and the ABS, Powertrain just to name a few failed. I was stuck 3/4 out of the spot when the shutdown occurred, the steering wheel locked, gear shift wouldn’t move and when I tried to press the brake it wouldn’t go down. I had to hit the ignition to reset it while out in oncoming traffic, after 2 attempts, I was able to get it started and shift into park, then drive and then pull in. During this time the check engine light was on. When I returned to NH I took it to the dealership ( Bonneville & son) they had it for nearly 2 weeks, determined it was the alternator output. They ordered a new one but due to a sku error in jeeps system, it was the wrong part, so they had it an additional 4 days. Today [XXX], I was pulling Symmes Dr to park at the park and ride in Londonderry. While going around a curve, the jeep did the same thing and just shut off at 32mph. Steering wheel locked up, everything went dark on all screens, I could not brake or accelerate. There was no space on the side of the road, there was a line of 3 cars on the opposite lane and there was a tractor trailer in my rearview mirror shuttering. He was able to stop at an angle but was stopped less than 4 feet from my rear bumper. When I saw it in the mirror, I thought that was it. I was almost killed today due to jeeps complacency. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596930June 26, 2024
STEERING
The shop is alleging that the Steering box failed causing the driver to loose control resulting in the death of the driver.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11593895June 12, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
HVAC DEFOGGER RECALL HAS NEVER BEEN REPAIRED! air flow would not clear visibility when driving there is a recall on hvac defogger system and also an update within the vehicle itself computer system on my vehicle. I was researching this recall when I accidentally tapped onto this issue being completed while i was on credit karma, accidental tapping thst I’d done this repair when I had not! I believe by me doing this it took my personal vehicle off the list …I was trying to research everything about this recall and I hit that as repaired by accident when I never had this issue repaired! I was driving when I needed this hvac defogger to work, in south Texas. The HVAC DEFOGGER SYSTEM did not work at all! I was close to 3 accidents and I drove over a curb due to zero visibility at that time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592994June 7, 2024
UNKNOWN OR OTHER
Vehicle sold 11/17/2023 by dealership with know issue with information screen. Screen goes black while backing up, using map, have been attempting to have issue fixed since purchase of vehicle, told it is a computer software issue, both Jeep and dealership are are of issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586888May 3, 2024
TIRES:SIDEWALL
Going down the road at 70mph and tire blew out. It only had 8600 miles on it. Tire size 245/75r/17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582102April 10, 2024
VEHICLE SPEED CONTROL
The contact owns a 2024 Jeep Wrangler. The contact stated while stopped at a toll booth, the vehicle independently accelerated with the brake pedal depressed. There were no warning lights illuminated. The vehicle was not taken to the dealer and was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 317.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579173March 24, 2024
STEERING
Steering wheel has excessive play while driving, forcing driver to constantly correct when driving down the highway. Jeep will drift out of lane on its own putting all drivers at risk. From time to time the steering gets better for one trip but then back to being sloppy the next drive. One dealership said it needs steering box replaced, the place which I bought it from new, said it is “just a Jeep thing.” Both dealerships said that they checked other steering components: tire pressure, ball joints, etc. No warning lights have come about at any time. There are forums online littered with comments of people with similar issues. No accidents have taken place at this time fortunately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545540September 20, 2023
POWER TRAIN
I bought a brand new 2024 Jeep wrangler which has failed twice for the same issue with just 512 miles on the odometer. The first time it failed happened on the freeway at a speed of 70mph. Smoke started coming out from the rear of the vehicle impairing the traffic behind. I pulled over to the shoulder and noticed oil dripping from the exhaust and the rear undercarriage of the vehicle. I drove the car home fearing it could get on fire. The next day i took the car to the dealership where it was diagnosed with a bad pinion seal on the rear axle at 241miles on the odometer. At around 480 miles on the odometer, the issue came back. Everything happened pretty much the same; smoke coming from the exhaust, differential fluid splashed all over the undercarriage. Vehicle will be towed to the dealership for further inspection.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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