Genesis GV70 Complaints (2025)

33 consumer complaints on file.

#11752400July 23, 2026
STEERING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This supplements my prior complaint, ODI #11751961, for the same vehicle. Following that complaint, an authorized dealer performed front camera and front radar ADAS calibration on 7/21/2026 and returned the vehicle as operating as designed; the manufacturer's representative confirmed in writing on 7/22/2026 that the camera had been within specification. On 7/23/2026, approximately 1:21–1:35 PM, driving in the left lane of a divided parkway with a concrete median barrier, with HDA2 and Lane Following Assist both active and indicating green, the steering wheel turned the vehicle toward the concrete barrier at least seven times, requiring manual correction each time. This occurred both with a lead vehicle approximately 4 seconds ahead and with no vehicle within more than 10 seconds ahead. Earlier the same day, driving the opposite direction with both systems active and green, the vehicle applied hard automatic braking twice with no vehicle within more than 10 seconds ahead (traffic present only in the adjacent lane); I had to manually accelerate because a following vehicle was close behind. My original complaint reported the automatic braking failing to activate; the system now also activates falsely. Additionally, the hands-on-wheel warning repeatedly illuminated while my hands were on the wheel, taking approximately 30 seconds to detect them. I have stopped driving the vehicle. The manufacturer was notified in writing the same day, and a second repair visit is being arranged. No crash or injury has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751961July 21, 2026
STEERING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When Highway Driving Assist / Lane Following Assist is active — confirmed by illuminated green HDA and lane assist indicators — the vehicle applies uncommanded steering torque, to the left or to the right, strong enough to force the vehicle out of its lane. This occurred on every drive, daily, from delivery on 7/2/2026 (approximately 23,200 miles) until the vehicle was brought in for service on 7/13/2026. The behavior was identical regardless of lane markings (solid, dotted, or absent) and road geometry (straight or curved), at highway speed and on local roads at approximately 30 mph. On multiple occasions the vehicle was pushed toward highway barriers (concrete median and metal guardrail, on both left and right sides) and into the oncoming traffic lane; avoiding barrier contact or returning from the oncoming lane required forceful manual correction, during which the rear of the vehicle oscillated side to side before directional control was fully regained. This occurred regardless of speed. Separately, the forward collision-avoidance / automatic emergency braking system failed to activate on multiple occasions when approaching stopped or slowing traffic, requiring hard manual braking by the driver. No warning lights displayed. An authorized dealer inspected the vehicle 7/13–7/21/2026: scans found no stored diagnostic trouble codes, road tests did not reproduce the behavior, and the dealer performed front camera and front radar ADAS calibration on 7/21/2026. I am currently monitoring the vehicle to determine whether the calibration corrected the behavior. A comparable loaner vehicle of the same brand exhibited correct HDA/LFA operation, which is how I confirmed my vehicle's behavior is abnormal. No crash or injury has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750538July 15, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Back-up camera stopped working. Upon Reverse, a green screen appears that says "No Camera Signal Received. Please try again later". Green screen disappears when car is put in Drive. Issue did not correct itself upon on/off cycle. Car will be taken into dealer for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749215July 8, 2026
UNKNOWN OR OTHER
On June 8, 2026, while driving home from work and actively entering the freeway, the vehicle experienced a sudden, severe, and catastrophic loss of propulsion. Despite pressing the accelerator, the vehicle completely refused to accelerate beyond 30 mph, forcing me to navigate active highway traffic at a dangerously low speed. This sudden failure to accelerate while merging onto a high-speed interstate created an immediate, life-threatening situation, leaving the vehicle highly vulnerable to a severe rear-end collision. The vehicle was towed to an authorized Genesis dealership on June 9, 2026. Genesis Motor America (GMA) corporate customer service was notified, and Case #42801757 was opened. On June 25, 2026, the dealership stated they performed code scans and test drives but could not replicate the intermittent symptom or find any stored fault codes, declaring the vehicle ready for pickup without identifying or correcting the root cause of this severe defect. When challenged on the phone regarding the severe safety risk of driving a vehicle that unpredictably loses highway propulsion, the service advisor dismissed the life-threatening concern as "hypothetical." On July 3, 2026, GMA Customer Service provided their assessment on Case #42801757, rigidly stating the vehicle is not eligible for Lemon Law relief and instructing me to follow the dealer's advice to pick up the un-repaired car. Genesis is actively using the threat of immediate loaner car charges to force an unsafe vehicle back onto public roads. I am uploading the full email correspondence as evidence that Genesis corporate is forcing a vehicle with an unaddressed, life-threatening propulsion failure back into service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747929July 2, 2026
ENGINE
Auto Start Stop seemed to have malfunction and shut the car off completely. I had to restart the car in traffic to get going. This happened twice, once going to work and once on a weekend trip to New Jersey. The only thing that's preventing an accident is you have to stop for the auto start feature to even activate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747429June 30, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2025 Genesis GV70. The contact received notification of NTHSA Campaign Number: 26V229000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744785June 17, 2026
ENGINE, POWER TRAIN
My 2025 Genesis GV70 stopped accelerating properly. There is a lag when you push on the accelerator pedal and it must be pushed about 75% before it begins to accelerate. When it does accelerate it has much less power than normal. This fault occurs constantly. The car can't accelerate normally at any time now. This is definitely a very serious safety hazard. This behavior has been reproduced by Genesis service personnel. There are no warning lights associated with the problem and no diagnostic codes are signaled. After 24 days the Genesis service personnel have no idea what is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741376June 1, 2026
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS
The contact owned a 2025 Genesis GV70. The contact's spouse stated that while attempting to make a turn, the brake pedal was depressed and the accelerator pedal was inadvertently applied. The contact's spouse was unaware whether any warning lights were illuminated due to the failure. The contact stated that the vehicle unexpectedly accelerated, causing the vehicle to crash into a sidewalk and then into a ditch. No injuries were sustained at the time of the crash, and no medical attention was sought immediately following the incident. However, the contact later suffered neck and knee injuries. The contact's spouse stated that none of the air bags deployed during the crash. A police report was filed. The vehicle was towed and was later deemed a total loss by an independent mechanic. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,100. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11740213May 26, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When slowly backing up my GV70 from a parking spot, on two occasions the brakes have slammed on. In both instances there were no cars in close proximity behind my vehicle and no hazard or obstacle was present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738458May 18, 2026
ENGINE
The contact owns a 2025 Genesis GV70. The contact stated that while on the highway driving at 55 MPH, the vehicle suddenly stopped. There were no warning lights illuminated. The vehicle was restarted. The vehicle was towed to the local dealer, but they were unable to determine the failure. The vehicle was not diagnosed or repaired. The contact was provided a loaner vehicle. The manufacturer was contacted, and a case was opened, but no additional assistance was provided. The approximate failure mileage was 13,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737577May 13, 2026
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch access, repeated no-start conditions, dashboard warning messages, and random activation or malfunction of safety sensors. The vehicle and all affected components remain available for inspection upon request. These failures created significant safety risks to myself and others due to unpredictable braking, steering interference, drivability concerns, and the possibility of becoming stranded during interstate travel and adverse weather conditions. Some issues have been reproduced intermittently and documented through dealership service visits, vehicle logs, photographs, videos, and communications with Genesis Consumer Affairs; however, the dealership has indicated that certain conditions were difficult to duplicate consistently, particularly because many failures occur during wet, cold, snowy, or icy weather conditions not present during inspection periods. The vehicle has been inspected by Genesis dealerships, Genesis Consumer Affairs representatives, towing personnel, and is currently involved in a BBB AUTO LINE case. Prior to several failures, warning symptoms included dashboard alerts, abnormal braking sensations, transmission hesitation, intermittent warning lights, service notifications, sensor malfunctions, and inconsistent electrical behavior, which first began appearing at approximately 26,000–30,000 miles and progressively worsened over time.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11730512April 11, 2026
VISIBILITY/WIPER
This happened in an Enterprise rental car. Now I will be fighting against loss of rental and rental damages to car my insurance company provided because of a claim on my personal vehicle. I was driving northbound 270 merging onto westbound 64 in St. Louis, Mo, when the back windshield spontaneously exploded. I thought it was a gunshot, checked my body for damage; none found. Looked in my rear view mirror and saw the entire back windshield was completely cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727915March 30, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Driver assist systems, including lane keeping assist, forward collision avoidance/braking system, and related exterior sensor systems, are malfunctioning. The lane assist system has taken unintended control of steering, and the braking system has activated without cause. Yes, the vehicle is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has exhibited unintended braking and steering intervention during normal driving conditions. Most recently, the lane assist system abruptly jerked the steering wheel while passing a side road opening, forcing the vehicle into a curb and causing damage. These unpredictable actions create a high risk of collision, loss of vehicle control, or being struck by other vehicles, especially in active traffic conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was brought to the dealership for inspection; however, the issues were not reproduced during testing. Testing occurred under dry weather conditions, while the malfunctions primarily occur in wet, cold, snowy, or icy conditions. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Genesis dealership service department. Genesis Consumer Affairs has been notified and is aware of the reported issues. No other third-party inspections have been performed at this time. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There have been intermittent warning messages & dashboard indicator lights related to driver assist and system functionality. These warnings have appeared inconsistently and not always at the time of the malfunction. The problems began after 30K mi and returning to NY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11726000March 21, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
This is my second GV70 I had a 2024 and now a 2025. They had to buy back my first car due to the exact same issue. I was assured that the new model which I bought a different Hyundai in between the two GV70’s. I have owed over 100 cars and I truly love the Genesis but the SUV is Totally Unsafe to drive with the cruise control. The cruise control will slam on or firmly apply the breaks for zero reason. You will be driving no one around at all and the breaks come on. I have been almost rear ended several times. This happened the very first day I drove the car on I75. It happens daily that I am on I75 so I now only use the cruise control when there is no traffic. On my way to Lexington it happened 5 times. But now it’s getting worse. This will eventually kill somebody. I have been very nice but once I got tired of waiting for the dealership to do something about it I went to Genesis directly and now the dealership refuses to let me come back due to my complaint. The dealership Genesis of West Knoxville refuses to fix the problem and Genesis told me to go to the BBB. . Well the BBB is not the answer if someone dies due to this very serious situation. PLEASE help before someone dies. I have had two different dealerships service department people tell me they seen this before and even my first Genesis rep said this is an issue now they all say they never said it. And Genesis even took my advocate away and gave me a new one that I had for months and months and within a few days the new one said Genesis sees no reason to go any further. Thanks in advance for your help. Ron Garrett 931-303-4882
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724132March 13, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I am writing to formally escalate a serious unresolved issue with my Genesis vehicle and the service experience I have received from Genesis of Huntington. My vehicle has experienced repeated and dangerous malfunctions despite multiple repair attempts. The most concerning issue is that the vehicle suddenly stops functioning properly while driving, accompanied by all dashboard warning lights flashing. In order to continue driving, I have had to turn the vehicle off and restart it. The vehicle has been brought back to the dealership multiple times for the same problem. Each time I was informed that the issue had been repaired and that parts had been replaced. However, the problem continues to occur even after these repairs. One of the most alarming incidents occurred while I was driving from Huntington back to Queens with my wife and newborn child in the car. The vehicle malfunctioned again, forcing me to stop and restart the car while on the road. This situation created a serious safety risk for my family. Additionally, the vehicle has been kept by the dealership for extended periods during repair attempts. As of my most recent interaction, the dealership had the vehicle for nearly two weeks during the third repair attempt for the same issue. Despite this significant amount of time, the problem remains unresolved. Compounding the issue is the lack of communication from the dealership. My attempts to contact the service department and management for updates have often gone unanswered, leaving me without information regarding the status of my vehicle. At this point, I have lost confidence in the reliability of the vehicle and the ability of the dealership to properly diagnose and repair the issue. I respectfully request immediate intervention from Genesis Motor America to review this matter. Given the repeated repair attempts for the same defect and the safety concerns involved, I ask that Genesis consider a permanent resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721767March 3, 2026
POWER TRAIN
Loss of power, warning to check EV system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720170February 24, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Genesis GV70. The contact stated that while driving the vehicle, it failed to exceed 15 MPH. The vehicle was taken to the dealer, where the Integrated Charging Control Unit (ICCU) was replaced. Additionally, the contact stated that while driving on several occasions, the instrument panel unintendedly turned off. The failure had been occurring intermittently. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be diagnosed unless the failure occurred during the diagnostic test. The vehicle was not diagnosed or repaired. The contact learned online that another vehicle owner had experienced the same failure. The manufacturer was notified of the failure and informed that the report would be escalated to the correct department. The failure mileage was approximately 11,475.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716883February 9, 2026
FUEL/PROPULSION SYSTEM, STEERING, ELECTRICAL SYSTEM
My vehicle failed while in motion. I lost power to the vehicle and power steering. Just before the car failed, I heard a pop and a warning light came on that said "Check Electric Vehicle System". The car's ICCU failed and caused failures of the battery and 12v battery. My safety and everyone on the road around me's safety was put at risk when I lost the ability to accelerate or use power steering. The car was towed to a dealer and the dealer confirmed the issue. The ICCU failure and failure of the vehicle while in motion is directly related to a previous safety recall (025G) for which repair work was done on my vehicle. The recall repair was ineffective as the very issue it was intended to resolve still happened to me in a 1 year old car with only 8,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715305February 3, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
On Feb. 2, While driving slowly in a school zone, with no cars in front of me, my car proceeded to abruptly brake over and over 5 times. The warning came on the dash "front end collision". I also had NO CONTROL over the car! I was extremely fortunate not to be rear ended during this event. At that time I immediately called my Genesis dealer who asked if it was snowing and often this can occur! What???? No it was NOT snowing and HOW could I drive a car knowing that this dangerous event can happen????? The Service Advisor was NOT very helpful, offered NO solutions and I was very scared driving my car home to say the least! Today, Feb. 3 (the next day following this incident) I called my Genesis dealer again asking for the Service Mgr. The car was now showed a warning light indicating a malfunction in the Active Air Flap system and the Service Mgr. informed me that the car is NOT SAFE to drive and they would tow it to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706271December 20, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I was heading home early in the morning on 12/13/2025 to drop a few passengers on Springfield avenue heading east in Champaign IL (the Main Street) and the other vehicle came from 5th st heading north (5th street is a side street with a stop sign at that intersection). As I approached the intersection I saw the car come forward and then come to a complete stop before the intersection I assumed to look both ways. I was 10 feet away from the intersection when the car tried to speed across the intersection and I stomped on the brakes but it wasn’t enough to stop the collision from occurring while the FCA failed to kick in. The FCA frontal collision avoidance assist did not work when a car pulled out right in front of me. Since the car pulled out in front of me at the last second on a 25mph street my car collided into the reckless driver who had a stop sign and I had the right away. The car is currently in bad condition and the radiator got destroyed at the point of impact it’s currently at a collision repair center for inspection and repair. I gave a verbal explanation to the insurance company at this time there are photos to of the frontal area from the collision. There were no warnings that went off the night of the collision the FCA just failed to kick in resulting in an accident, when its primary job is stop a frontal collision it failed to do so.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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