Genesis GV70 Complaints (2023)

59 consumer complaints on file.

#11543224September 7, 2023
SERVICE BRAKES, POWER TRAIN, LANE DEPARTURE: ASSIST
I purchased the vehicle on March 30, 2023, & my Check engine light has been on eleven times since June 2023. I was involved in a car accident on August 25, 2023, where the car appeared to have no gas. However, gas was in the vehicle, and the brakes were not operating correctly as I had to continue pumping the brakes to stop the vehicle. Furthermore, there is over $15k in damages and counting. I have been placed off work due to the injuries sustained in the vehicle accident due to the negligence of the manufacturer & dealer. I have left several messages for my Case Manager, [XXX] for several days, with unsuccessful attempts. [XXX] finally contacted me on 8/30/2023 @ 3:08 pm, apologizing for Genesis not living up to the “white glove” expectation advertised, and then she asked me what she could do for me. The call with [XXX] lasted 7-8 minutes. However, I constantly repeated myself, informing her of the information I stated in this email regarding my check engine light; my vehicle was serviced on Friday, June 30, 2023 (See Service History Below). Since then, the check engine light has illuminated nine other times with some of the same and or different codes. I had an appt to return my vehicle to the same dealership for the second time since June, as the dealership had the car for approximately eight/nine days. On August 12, 2023, I scheduled an appt. Per the system availability of August 25, 2023, @ 10 a.m. for Valet Pick-up. For confirmation of the scheduled appointment, I called GenesisCare on 8/23/2023, and the rep informed me that they did not have an appointment for me in the system. Furthermore, on several occasions, when I have attempted to make an appointment, the system does not recognize the appointment scheduled via the app or desktop. I was only informed about the technical issues with the software application via phone and desktop when I spoke with the service manager [XXX] ) Genesis of Atlanta. The accident occurred 8/25/2023. FW: Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11540233August 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538042August 11, 2023
ENGINE
While on trip traveling through Ft. Worth in heavy traffic my GV70 stopped responding to accelerator. As I was trying to get out of traffic and to side of road vehicle began to lurch and jerk forward spasmodically. I then noticed the car had gone into neutral on its own. While waiting for help the car would turn off. Sometimes would come back on. Vehicle was towed to dealership where it is waiting diagnostics. Could have been a deadly event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535375July 30, 2023
UNKNOWN OR OTHER
I called the Genesis dealer on 7/20/23 as my car had 3 random incidents where the accelerator failed to respond as I came out of a turn at about 20 mph. After my appointment was set, that evening the vehicle came to an abrupt stop in the middle of the road with no warning. Had to restart car. This was a scare and dangerous situation. Car taken to dealer 7/21/23 for repair. I was told the water pump and sensor were replaced on a 11 month old car. I received my car back from the Genesis dealer on 7/26/23 and two days later, Friday, 7/28/23, the problem continued. While turning into the median to merge into traffic, I pressed the accelerator and the gas pedal stopped responding as the vehicle rapidly slowed down to stop in the road. Pressing on the gas pedal to accelerate the car did not help any as I felt like I was pumping air. I had to put on my hazard lights, move back into the median, and put the car in park. No warning lights on the car came on. I drove the car home (less than 2 miles) with the hazards lights on and called roadside to tow the car back to the dealership. it is very concerning to me that my GV70 continues to have a malfunction with slowing down or stopping without responding to the acceleration pedal. This puts me and my family’s safety at risk and is dangerous given than the car randomly and abruptly stops or slows down rapidly while I’m driving in traffic. The unreliability of the vehicle has me fearful of driving this vehicle. The repair made last week by replacing the water pump did not correct the defect with the GV 70. The vehicle is currently at the dealership in an effort to find the cause of the malfunction. Also, I noticed that the dealer paperwork given to had the problem I reported restated as a minor issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534729July 27, 2023
POWER TRAIN
No warning and no engine light when gas pedal is pressed down there is little to no acceleration. I was pulling out in the middle of traffic when this malfunction occurred. I could have been T-boned by oncoming vehicles and killed. It was not until I drove the vehicle a little longer that the engine light came on. The vehicles notification center showed a malfunction of the transmission. A diagnostic scan showed trouble codes P0763-Shift Solenoid C-Electrical and P0880-TCM Power Input Signal-Malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533901July 23, 2023
POWER TRAIN
On 5 separate incidents, on two separate days, when traveling at highway speeds, the car lost power and began to decelerate. After a moment the engine died. In each case I was able to coast onto the shoulder but this is a serious safety issue. On 6 further incidents, the car lost power and died in other circumstances, including in a driveway immediately after starting up. These cases were not as dangerous as the highway failures. Check engine light does not come on. No codes thrown. Dealer will not inspect for another month. Dealer has not yet inspected. Fuel, all fluids, all general maintenance is in good condition. Vehicle has less than 14k miles. Car is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529665June 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Car does not detect collision, does not slow down approaching car in front during cruise control. Errors pop up daily that front radar blocked and collision avoidance is disabled. Cruise control error also pops up daily that front radar is blocked. Just got the car end of January. Had it to dealer twice. They still have it and don’t know how to fix it. It also stops all of a sudden at slow speeds when nobody is near me because it thinks a car is in front of me. Hurt my neck with this sudden stop three times. I have photos and videos of the errors Over many weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528802June 26, 2023
STEERING, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including the steering column. I was able to partially drift to a right shoulder with the driver side of the vehicle still in a lane of traffic. I called the U.S. Park Police for assistance crawled over to the passenger side and put my seatbelt on in case the vehicle was hit. The USPS arrived and immediately blocked a lane of traffic and called Maryland DOT for further assistance because of the hazardous situation. Could not be towed because it would not stay in neutral. It then with no one in it started on its own, smoke coming out of exhaust and burning smell. I contacted manufacturer 6/6/23. To date, Genesis has not been able to tell me the cause of the catastrophic failure or has been able to fix the problem. I was put in a terrifying and dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526851June 13, 2023
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, VEHICLE SPEED CONTROL
The contact owns a 2023 Genesis GV70. The contact stated while driving into a parking space, the vehicle accelerated independently without warning. The vehicle was not diagnosed. On another occasion while driving 50 MPH, the vehicle was pulling and failed to drive straight in the middle of the lane. The contact turned off the Lane Keep Assist feature however, the feature independently reactivated. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523770May 25, 2023
POWER TRAIN
Rear Diff replaced three times. Multiple reports of people having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523709May 24, 2023
SEAT BELTS
The contact owns a 2023 Genesis GV70. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523480May 23, 2023
SEAT BELTS
The contact owns a 2023 Genesis GV70. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522578May 18, 2023
POWER TRAIN
-rear differential -risque of failure of delivering power to the wheels and stopping in the middle of traffic -yes -the component inspected by the dealer and been replaced -the only warning is a loud noise when you drive above 50 mph and it appeared in the early miles of the first 5400k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520167May 2, 2023
POWER TRAIN
All wheel drive(AWD) warning light illuminates. 9482 miles have been driven on the vehicle. This has happened 5 times in the last week, April 25th- May 1st 2023. The vehicle was taken to the Genesis dealer on the 1st of May 2023. I was informed by the service department that several components related to the differential system and parts were ordered. Relief valve, actuator assembly, pressure sensor. I was informed that this may or may not fix the issue. Additional parts will have to be replaced. If that doesn't fix the issue the entire unit will have to be replaced. I asked if this was a safety problem and is it safe to continue driving my vehicle. The answer I received was they didn't know. There were no other signs or symptoms prior to this. As far I can tell the vehicle runs ok. I also don't know if the traction control system will malfunction while I am driving. I picked it up and drove it home and I haven't driven since. I called the Genesis hot line on May 1st 2023 and asked was if it is safe to drive the vehicle. As of May 2nd I haven't heard back from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509779March 1, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
After my test, here's what I found: If the cruise control is Off and you press and hold the cruise control button for more than 2 seconds, the speed limit function activates as indicated by the "Limit" indicator on the multi-function display. In this mode, if the vehicle speed exceeds the limit speed and you press on the gas, the power is immediately cut off, and you can't accelerate. If the vehicle exceeds the limit speed, a warning bell will sound, and the speed will flash and power is cut when pressing on the gas. If the cruise control is ON, and you press and keep holding the cruise control button, sometimes the car will begin to slow below the set speed and continue to slow, even after releasing the cruise control button, and sometimes the cruise control will remain engaged after releasing the button. In this scenario, if you press on the gas to accelerate, the power is cut out and nothing happens even though you are below the limit speed. To restore power, you have to press and release the cruise control button to deactivate the cruise control. It's as though the cruise control gets into a mode where it won't hold speed, and pressing on the gas does nothing. This seems like a software bug. The above scenarios only happen when the cruise control is ON. Power is always available when the cruise control indicates that it is not activated or when in "Normal" (non-limit) mode when active. It seems counterintuitive that accelerating manually by pressing on the gas is overridden when in the "Limit" mode. I don't know if this is a design feature or a flaw. The vehicle lost power several times in traffic - and at that time do not believe the cruise control was being used The dealer says they cannot ascertain the problem and have referred it to an executive higher-level
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507911February 17, 2023
FUEL/PROPULSION SYSTEM
Purchased the car 1/28/2023 and drove it off the lot with 20 miles on the odometer. Within the first 15 miles and merging onto a freeway, the motor cut out and we were almost rear ended. The sudden loss of power nearly caused a significant accident. We replicated the issue several times. We took the car to the dealership in our home state. We were told it was a fuel pump and water pump issue and they were seeing it in about 20% of the new cars. As of 2/17/23 we are still without our new car as it has been at the dealership since waiting for new parts. The dealership and the manufacturer knew of this issue and continued to sell and let people drive off their lots in potentially unsafe cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504648January 31, 2023
POWER TRAIN
The contact owns a 2023 Genesis GV70. The contact stated while at a stop sign and attempting to accelerate, the vehicle accelerated uncontrollably. The contact stated that several unknown warning lights illuminated. The contact was able to drive back to the residence. The vehicle was towed to the dealer however, a cause for the failure was not found. The manufacturer was contacted, and a case was filed. The failure mileage was 834. UPDATE: 05/23/23- Consumer- incident 03/31/23- Vehicle stopped in the middle of the road and wouldn't move. Towed to dealership. Key fob wouldn't open the door. No repairs have been done. LTR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492075November 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
On 3 occasions while driving under 30 mph with no proximate vehicles my car suddenly began to intermittently brake and the dash flashed "collision warning". In two of them, I was able to pull over and turn off the car and restart--the problem did not repeat. In the third instance I kept driving (bucking along at 10 mph) and after about 50 yards the warning went away. The dealer ran a scan and cannot find an issue. They tell me they have to see it while it happens. The car may be at the dealer for months as they will be driving it to see if they can replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490013October 19, 2022
ENGINE, FUEL/PROPULSION SYSTEM
INCIDENT: Saturday, October 8, 2022 @ 5PM Sawyer Rd. and Red Arrow Highway, Sawyer, MI Driver: Peter LovelandMileage: 1,540 •Loss of power, unable to accelerate while turning north (right) on Red Arrow Highway from a full-stop on Sawyer Rd. •Electric motor noise; whirling or clicking sound •Right Turn Blinker, Lane Keep Assist (LKA) and Lane Follow Assist (LFA) active •Traveling less than 10mph, able to pull to side of road. Placed car in Park and then back to drive again. Unable to accelerate above an estimated 10mph. •Pressed Genesis Connected Services button and agent recommended restarting engine. •Engine restarted; placed in Reverse first for a short distance and then placed into Drive. •Able to accelerate to road speed of 55mph and returned home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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