Genesis G90 Complaints

19 consumer complaints on file.

#11758314August 20, 2026
UNKNOWN OR OTHER
In June 2026, after warranty repairs were performed on the vehicle's navigation/display system, a new safety-related problem occurred. When the vehicle is shifted into reverse, the rearview/backup camera image does not appear on the display. Instead, the navigation map remains on the screen. The vehicle has been at an authorized Genesis dealership since June 4, 2026, and the backup camera problem remains unresolved. The dealership has reproduced and confirmed the problem. According to the dealership, it requested authorization from Genesis to replace the backup camera, but the request was not approved. The dealership later requested authorization to replace the wiring harness, but that request was also not approved, and the part was not ordered. I was told that Genesis has continued attempting to address the problem through software. The dealership also advised me that similar issues have been reported with other vehicles of the same model, although I cannot independently verify those cases. This creates a safety concern because the rearview camera does not provide a view of the area behind the vehicle when it is shifted into reverse, increasing the risk of striking a person, vehicle, or object while backing up. The vehicle remains available at the authorized Genesis dealership for inspection. As of August 20, 2026, it has been out of service for 78 days and no confirmed repair solution has been provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753895July 30, 2026
UNKNOWN OR OTHER
I purchased this vehicle brand new in September 2024. Since the time of purchase, it has experienced numerous software-related issues that have affected the reliability and functionality of multiple systems. Wi-Fi Connectivity The in-vehicle Wi-Fi was inoperable for approximately 90 days (September 2024 through December 2024). The Wi-Fi issue returned in March 2026 and remains unresolved. Calendar Synchronization Calendar synchronization has never functioned properly since the vehicle was purchased and remains an ongoing issue. Navigation and Weather Services Failures with the navigation and weather systems began to cascade into other software functions, causing additional features to malfunction, including: Voice commands Delayed or unresponsive app commands Driver assistance features SOS functionality The navigation, weather, and the related issues listed above have since been resolved. However, the Wi-Fi connectivity and calendar synchronization issues continue to persist. Overall, the vehicle has experienced multiple software problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746583June 25, 2026
ELECTRICAL SYSTEM
The centre console screen has completely failed and has gone black. Yes, the screen is available for inspection upon request. The screen houses access to most safety systems in the car, including the reverse camera, front camera, collision avoidance system settings, lane safety settings, blind spot monitoring settings etc. Lack of access to these systems makes driving the car less safe Yes, the problem has been reproduced by a Genesis dealer The dealer had the car for over 2 weeks but was unable to find any fault codes. They were unable to diagnose the root cause of the issue, and no fix was suggested The screen used to flicker once in a while before going blank. It did this for a few months, but always came back on. Since Dec 2025, the screen has gone blank permanently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732542April 20, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I own a 2024 Genesis G90 with two active NHTSA recalls: 25V474 and 25V833. On April 19, 2026, the vehicle suffered a total electrical failure: “Check brake system” warning Engine would not start Electronic door handles failed; occupants trapped inside for over 20 minutes Turn signals operate abnormally The dealer previously repaired only by reset (no recall fix). This is a life-threatening safety defect affecting brakes, electrical system, and egress. Please open an investigation and enforce recall repairs. I am pursuing Lemon Law relief.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732346April 20, 2026
FUEL/PROPULSION SYSTEM, SEAT BELTS
fuel smell Cannot make a service appt until June 2026 - at the earliest
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723122March 9, 2026
ELECTRICAL SYSTEM, ENGINE, BACK OVER PREVENTION: WARNINGS
About every 45 days the car will not turn off. Safety items like the rear view camera will not work. The main viewing screen will go dead. I called the dealership. They said this was a common problem with my car. The only fix is to attempt a full system reboot with a paper clip. This has now happened three times to me. Once the car started without me pushing the start button. Twice while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714071January 28, 2026
UNKNOWN OR OTHER
Inattentive driver alert activates randomly and without cause. Seems to happen when wearing sunglasses, regardless of drivers actual state of alertness. genesis has removed the ability to disable this feature starting with the 2025 models year, which poses a safely issue due to repeated audio and visual warnings while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709253January 6, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2021 Genesis G90 has experienced repeated failures of the main infotainment / viewing display system, which has been replaced multiple times by authorized Genesis dealers. Despite these repairs, the defect continues to recur. On December 19, 2025, while the main display was nonfunctional, I was involved in a rear-end collision while proceeding from a stop at a traffic light. During this event, the vehicle did not provide any forward collision warning and did not engage autonomous emergency braking, despite the presence of a vehicle directly in front of me. I am concerned that failure of the main display system or its associated control modules disables, suppresses, or prevents proper operation or driver notification of Advanced Driver Assistance Systems (ADAS), including Forward Collision Warning, Forward Collision-Avoidance Assist, and Autonomous Emergency Braking. Due to the display failure, no visual warnings or system status messages could be seen, and there was no indication that collision-avoidance systems were disabled or degraded. The absence of both warnings and braking intervention raises serious concerns regarding system integration, fault handling, and fail-safe design. This vehicle has undergone multiple unsuccessful repair attempts for the same defect and is currently subject to a formal warranty demand under the Magnuson-Moss Warranty Act. This complaint is submitted to request investigation into whether recurring display failures in the 2021 Genesis G90 can impair ADAS functionality or driver awareness, creating an unreasonable safety risk.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11696688October 30, 2025
SEAT BELTS
Seatbelt disengage on its own. I noticed my seatbelt disengaged the other day while I was in a drive thru. I was not driving at the moment I was waiting in the line. I know the seatbelt had been latched prior to it unlatching. I mentioned it to my husband and he said the same thing recently happened to him. Upon research I noticed this may be common with Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666674June 13, 2025
POWER TRAIN
Similar to the GV80 issue, when the vehicle decelerates from 80 to 70 there is a loud whining noise coming from the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661048May 14, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
I purchased a new 2024 Genesis g90 vehicle from Key Genesis in Jacksonville Florida. I live in Navarre Florida near Pensacola so I took the vehicle into the Pensacola dealership for service. For almost a years time I have been notifying the dealership of a serious safety issue wirh the vehicle. There is a condition where the vehicle slams on the brakes on the highway for no apparent reason. The vehicle slams on the brakes at highway speeds while straddling two lanes. A vehicle in either lane being me could easily crash into the rear of my car when it does this. It took the dealership and Genesis corporate almost 8 months to confirm the problem, even though I had videos of the event happening. They wouldn't accept my video evidence. Consequently, they finally verified the problem and have been trying to fix it for months. They have no idea why it is doing this or how to fix it. But they have deemed the vehicle to be unsafe to drive and will not give it back to me. I have asked them to replace it with a new vehicle but they have refused. I went through the Lemon Law option and all they would offer me was to repurchase it for $23,000 less than what I have into it. They offered to pay me $9,000 and to keep the car but they have no idea what's wrong or how long it will take to fix it. So that offer is meaningless. I would like some help to try to get them to replace it with a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656679April 25, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on interstate at 70mph while it was raining. Signaled and changed lanes. Steering wheel started jerking left and right and the power steering light flickered on and off. The steering wheel stopped jerking and the power steering light remained on. I no longer had power steering and car was difficult to control. The emergency braking assist light came on as well. Was able to get off the interstate. Turned the car off and on. Power steering light remained on. Turned car off. Waited 5 minutes. Turned car on. Power steering light was off but the power steering still did not work. I slowly and carefully drove home, which was nearby. About 2 miles into the drive, power steering returned. It felt like it partially returned at first and then fully returned after several minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650712March 26, 2025
ELECTRICAL SYSTEM, WHEELS
Since purchased as a new vehicle from dealer, the TPMS ( Tire Pressure Monitoring System ) menu has been absent from my dash as an option to choose so that I can monitor the tire pressures. The menu widget that contains the TPMS also contains other options that are suppose to be available, but also do not show and are unavailable to the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622330October 28, 2024
ELECTRICAL SYSTEM
on Thursday 10/24/2024 I went to use my car which was parked in my garage and although the car was unlocked none of the doors would open. The car was completely dead and I had used it just several days before. Nothing would open doors, trunk no response from the key fob. A tow truck had to be called and the truck dragged the car out of the garage and placed dolly wheels on the front and towed from the rear to a Genesis dealer. My concern this electrical problem locked the car if a child was in the rear the only way to get the child out would be to break a window and then entry through the broken window as well as exit. The included metal key would not open the door and no access to the trunk or under the hood. The doors are electronic and power operated
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11586849May 3, 2024
FUEL/PROPULSION SYSTEM
PROBLEM: It has happened multiple times (about 20-25 times since the purchase of the vehicle in November 2022), always while having the engine running from a stop (variable stop length); when pressing the gas pedal to re-initiate the running, the car doesn't respond to the pressure on the gas pedal for 1-2 seconds and usually responds again during the uninterrupted pressing of the gas pedal. It has usually happened, more frequently than not, while turning the car left or right with normal immediate initial response but 2-3 seconds later has a similar type of unresponsiveness lasting 1-2 seconds. Has been alarming to me as in several occasions vehicles have been driving against me and being afraid of a “T-bone collision”. On [XXX] I brought the car for selective Oil & Filter change (my choice) and to address such problem but Tony Vrenna informed me that the issue had to be addressed by “GENESIS DIAGNOSTICS” and I was given the Telephone Number to call and make an appointment. George, from Rick Case Genesis (Broward County, Florida), was the person taking care of such call and he did give me an appt for [XXX] and to bring the car to SERVICE (again) and talk to Tony Vrenna that day. The car was left overnight at Rick Case and checked but George could not document the problem himself and the car was returned to me. I was not advised about any further check regarding this problem as "there are no recalls thus far". I did then report the problem once to Genesis after being invited to a survey but no eventual call back or response thus far. The problem has continued to occur in occasional instances. I have not reported the problem to the police or to insurance representatives. I have not seen any warning lamps, messages or other accompanying symptoms or signs of the problem prior, during, or after the failure. It makes sense that the fuel pump failure previously recalled in multiple Genesis 2022 and 2023 model years might presumably be the cause. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548741October 6, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ENGINE
The vehicle started smoking and stalled out Aug 18,2023. The vehicle starting shaking then I parked it for about two (2) hours. When I tried to crank vehicle again it wouldn’t crank. I attempted to complete diagnostic test but the vehicle wouldn’t remain on. I contacted dealership I purchased it from. They order a tow to be brought in. The dealership repair shop for about 3 weeks didn’t know what happened. The change filters and oil change but it still was stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544357September 13, 2023
TIRES
This is not about a tire failure but rather dangerous mis sizing of tires from factory.I bought the car new. It was never in an accident or had a flat tire and did not have service call until this week at 13000 or so miles.the service included tire rotation and balance, but the service man called and said he wasn’t going to do it because the driver rear tire was the wrong size!!!! It was supposed to be 275/40 R19 101W but was 245/45R19 98W. The two front tires are 245’s as they should be but BOTH rears are supposed to be the 275’s! Clearly this affects handling, wear, stability etc. I’m a very careful driver but someone less careful could roll over on a fast corner turn! How many more Hyundai/ Genesis tires are mis sized? No one checks that when you buy a car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493844November 16, 2022
SEATS
Seat memory #1 was working when I purchased the vehicle on 9/30/2021. Meaning as I got into and started the vehicle the seat automatically went into the correct driver's position to safely drive the vehicle. It was later learned that one of the options on the vehicle was an easy out feature. Meaning the seat would move back all the way so the driver could easily exit the vehicle. The seat at this time did not go back all the way. So, the dealership installed the new part on April 6, 2022, to correct the easy out feature. After the new part was installed the seat memory for #1 would not work at all as before. Meaning the seat would not go into the number #1 position to drive the vehicle safely. Also, the new part after the installation did not correct the easy out situation either meaning the seat will not move all the way back at all for an easy out. Now when I get out of the vehicle, I have to manually repeat manually move the seat all the way back and down to force myself repeat force myself to hit the number #1 seat position when I get back into the vehicle to reset the seat in order to safety drive the vehicle. The dealership has said per Genesis the seat is operating as designed. I was not informed of this design flaw when I purchased the vehicle and if I was, I never would have purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459655April 5, 2022
FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
Hello. We came within one foot of running over a jogger and had pedestrian avoidance activated. I read the owners manual and found disclaimer that PA does not work in dark and for other scenarios. The PDA is essentially a daytime pedestrian avoidance and does not work half the day. Indeed many other safety features such as lane keep assist do not perform as sales people disclosed. There needs to be much better disclosure (such as with medications) about limitations of new safety features. I specifically said the reason I was buying a car was to update safety, especially PDA to avoid my grandkids, bikes and joggers. I was not fully disclosed. Many might trade-in cars to update to new features to include those who can barely afford a new car. Then become trapped due to "drive off the lot" depreciation and cannot afford a car which does perform as needed. They may be better served by waiting another year or so until PDA etc would perform as they should. I am blessed and can afford to withstand the "hit." Agree that safety features are a step in the right direction and is new territory for regulation We must in my opinion have regulations for full disclosure of safety features limitations before a sale is made. We do not all read the owner's manual before purchase and do rely on truthful sales people. Safety is not a "buyer's beware" territory. The car I purchased happened to be a Genesis, but I think this is a problem across many manufacturers. I used to do forensic pathology and know fully well what traffic safety is about. Thank you for listening. I am not writing this for any personal reason as this was a near miss with no damage done. This I think is a general problem and just wanted for your agency to have increased awareness. [XXX] MD INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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