Chevrolet Trax Complaints

293 consumer complaints on file.

#11536331August 3, 2023
ENGINE, UNKNOWN OR OTHER
This vehicle is programmed to shut off, if the driver leaves the vehicle with the key fob, after 15 minutes. This is very dangerous. I left my pet in the car, in the Florida sun, with the air conditioner running, while I stepped into a store briefly. When I got back to the car, I was surprised to discover my car had shut off. My pet was in a black SUV, in the Florida sun, without air. I researched the owner's manual. The owner's manual indicates the vehicle is designed to turn off, in this situation. I called Chevrolet customer service, and asked if this could be disabled, they said no it cannot be disabled. This is very dangerous for someone, if they leave a pet, an infirm person or a delicate item or product, which needs temperature control. The problem? Chevrolet will not permit an owner to change this feature. It is only a matter of time, before someone or something gets hurt, because the vehicle automatically shuts off, without the owner's knowledge. They do allow other safety features to be selectively disabled, why not this one?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534110July 24, 2023
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
The contact owns a 2021 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and became stuck. The contact had to manually retract the brake pedal. The vehicle was taken to the dealer, where it was diagnosed with brake positioner failure. The contact was informed that the brake positioner needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the vehicle had been taken to the dealer on three separate occasions however, the failure persisted. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 42,681.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531393July 10, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2024 Chevrolet Trax. The contact stated that while activating the air conditioner, the front windshield fogged up impairing his vision. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was an excessive amount of condensation while activating the HVAC system. The vehicle was not repaired. The contact was informed by the dealer that the failure had been reported by other Chevrolet Trax owners. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528601June 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle Driver Side window intermittently does not function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527411June 16, 2023
SUSPENSION
It appears the rear axle separated from the vehicle. This appears to prevented braking ability. My conclusion is from skid marks at the crash scene. Also Front wheels disengaged. I have photos.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11524379May 30, 2023
AIR BAGS
I was in a car accident where all of my airbags deployed. The seat airbag deployed, and the deflation vents were facing me. It melted my polyester shirt into me and burned my the skin across my ribs on my left side (nearest to the door). I was not aware of the location of the vents in the airbag until during the accident. This could be an issue for shorter people, who might have the airbags deploy closer to their face. I went to the hospital for the pain I was feeling in my ribs and difficulty breathing (some of which came from this airbag).
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11523150May 22, 2023
POWER TRAIN, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Going at speeds 60-70, transmission slips and is jerky, pulsating symptoms. Unsure if transmission slipping or brake malfunction. Going at speeds lower, very hard gear shifts. Using adaptive cruise control at speeds 60-70, car slammed on brakes for no apparent reason and remained using the break, would let off (clear and wide open in front of me).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519955May 2, 2023
POWER TRAIN, SERVICE BRAKES
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 60-72 MPH, with the cruise control activated or turned off, the contact detected an intermittent pulsation. The contact stated it was like the brakes had engaged or the transmission was slipping. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 579.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508789February 23, 2023
AIR BAGS
Had a head-on collision and the airbags failed to deploy. Everyone was highly surprised that the airbags didn't work and told me where to report the safety issue. Unknown if the car has been retested or inspected after the incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11500450January 6, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11482758September 3, 2022
AIR BAGS
My wife was driving and we were hit hard enough to shove the vehicle into the next lane and crumple the undercarriage of the vehicle. Making it undrivable anymore. And any information I can find says side impact air bags will deploy if the vehicle is hit anywhere on the side of the vehicle. Which clearly did not happen in this case. A side note I can only ever find videos on direct side impact not indirect impacts that involves the wheels. In either case the front or back tire impacts will still involve the persons head being slammed into the door window causing head injury.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11431781September 5, 2021
SERVICE BRAKES
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431780September 5, 2021
SERVICE BRAKES
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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