Chevrolet Suburban Complaints (2022)

111 consumer complaints on file.

#11529802June 30, 2023
BACK OVER PREVENTION: WARNINGS
My vehicle was sold as EQUIPPED W/ FRONT/REAR PARK ASSIST; INCLUDES LATER RETROFIT printed on the window sticker . I took delivery nearly 2 years ago and this safety retrofit has still not been completed . I have reached out to GM customer service who provides vague excuses and no further information for repair. I see new GM vehicles just like mine on the lot with these systems installed and working . Isn’t this a serious concern that 2 years later these vehicles have still not been retrofitted ? Are there other concerned customers ? Is there an investigation underway looking for explanations from GM . What more can I do as a consumer to make sure no children are ran over by cars missing these sensors ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529216June 27, 2023
ELECTRICAL SYSTEM
It was diagnosed as the Telecommunication Module, this part malfunctioned causing issues with audio in the vehicle. The audio would at times play normal, at times go completely out losing all sound to turn signals, hazard signals, and safety sensor audios inside the vehicle. It would additionally lose communication between the key fob and the unit causing warnings during driving and non-start issues. With that said, the lose of audio when expecting safety sensor sounds, or sudden audio on complete full volume with the only resolution being to shut the car off is a safety issue. The vehicle had to be pulled over on the travel portion of the highway to resolve the sound issues on multiple occasions. Software updates, radio head change didn’t matter, until it was diagnosed as the module described above. Occurrences were completely random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524772June 1, 2023
STEERING
the steering wheel heater turned on unexpectedly (it was 70 degrees outside) when I started the car this morning. The wheel was hot to the touch. To turn it off I had to turn it on and then off again. I am worried it may have a short or be a fire hazard if it is on all the time or without being turned on by a sensor or the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520667May 5, 2023
SEATS
This is the second Chevrolet Suburban we have owned. In both cars, the middle seat of the 2nd and 3rd row bench seats are missing a head rest. This could result in a severe neck injury to the passenger in a car accident. How is Chevrolet allowed to roll out these cars from the factory with this obvious safety defect?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517247April 15, 2023
BACK OVER PREVENTION: WARNINGS
When the vehicle was ordered I paid an extra amount for "driver safety alert package" to include rear and front parking sensors. It's a big car and these are quite important for safe operations. Upon car delivery in 3/2022, I got a note saying the chip operating the driver assist is missing and will be provided later. The dealer promised to install it within a quarter. More than a year went buy, and the service department recently told me that GM would not make the chip available, even tough new cars are now being delivered with the same chip. As GM or the dealer would not respond to my request, I'm filing this complaint, hoping you can get them to finally provide the missing chip and to allow safe operation of the vehicle as ordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511738March 14, 2023
ENGINE, AIR BAGS
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510032March 3, 2023
AIR BAGS, SEAT BELTS
The contact owned a 2022 Chevrolet Suburban. The contact stated while his wife was driving at approximately 30 MPH she crashed into another vehicle striking the driver's side door of the other vehicle, which then crashed into another vehicle in the rear having been redirected from the force of the impact. The vehicle had been moved in the same direction that the wife's vehicle was traveling. The vehicle that the wife had crashed into had run a stop sign. The contact stated that all the front air bags deployed, however, the wife told him that the passenger side air bag had begun to emit smoke after deploying and then a fire started. The contact stated that the vehicle had stopped after the impact and that his wife was having difficulty unbuckling her seat belt. The wife had stated that OnStar had contacted her the moment following the crash, she told OnStar that she was having trouble unbuckling and that the vehicle was on fire. OnStar released her seat belt. The police, ambulance, and fire department were on the scene. There were no injuries, however, the contact's vehicle was fully engulfed in flames and exploded. The contact stated that the fire department extinguished the fire with water. The police wrote a report. The other two vehicles drove away from the scene, and the contact's vehicle was towed to a police impound lot. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11505404February 3, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Chevrolet Suburban. The contact stated that after an unknown over-the-air (OTA) software update was performed, the Forward Collision alert system failed to operate. The contact was made aware of the failure while reversing the vehicle. The contact stated that the alert failed to alert her of a nearby vehicle. The vehicle was taken to the dealer, and the dealer confirmed that the Forward Collision alert system chip needed to be installed; however, the chip was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was a chip shortage. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486651September 27, 2022
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
When I started up the vehicle with the key fab button I noticed the cabin air blower came on as normal however when we went to the cockpit we noticed the engine was not running. When we went to start the vehicle (holding break and pressing start button) the dashboard started the Z71 launch sequence and then went to a dashboard as if I was in the normal drive mode however the dashboard was extremely dimly lit as if the backlight was not on and the engine still was not running. After several attempts to start using the brake+start button method we noticed a clicking sound that seemed to be coming from the engine cabin just in front of the passenger cabin however it would never ignite/start the engine. After several attempts to start the engine through the brake+button, we tried to just press the start button, which would sometimes be prompted on the dashboard, and get some feedback from the dashboard through better backlighting and messages I now cannot recall but never ignited the engine. When we tried again with the key fab x2 button (hoping it would either start or "cancel" the current vehicle state), we received no response from the vehicle. When we attempted to shift, it stated the "conditions were not met", which I perceived as the correct response. The vehicle was stuck in this "mode" with the air blower still running and exterior lights still on and it was only a matter of time until the battery ran out. When it ran out later that day (though not completely ded) in rebooted in the same tweener mode. However, when we came the next day with a tow truck and a fully dead battery in the Suburban, the vehicle booted right up as normal. The tow truck driver indicated several new Tahoe drivers experiencing the same issue. To me, this is a software launch issue. While the vehicle was not perceived to be in danger, it left us stranded in what could be a dangerous location. Several episodes as reported by tow truck. Unsure if inspected. No symptoms before problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451802February 14, 2022
TIRES
I purchased a 2022 Chevrolet Suburban on December 6, 2022 equipped with4 Bridgestone Alenza A/S 02 tires sized 275 50R22. On December 21, on my way home I hit a bump. When I got home I could audibly hear air leaking out of the passenger rear tire. I called OnStar who sent a tow truck driver out to put the spare on. We could not find a nail or anything in the tire but there was about a 1.5 inch crack in the sidewall about 1 inch away from the rim with nothing sticking in it. I took it to the dealership where I purchased the tire and they ordered a replacement tire. They said that I could file a complaint with the State Department of Transportation if I wanted. It cost me about $328 to repair. On February 12, around 9:00 pm, I was about an hour and a half away from home about to drive back when the tire sensor light came on saying the passenger rear tire had low air pressure. I pulled into a park and went to look and I again could audibly hear air leaking from the tire. I had not hit any bumps this time, but the tire was completely flat within 20 minutes. When the tow truck driver came to put the spare on, I explained to him what happened previously and that was the second time this had happened within 2 months of purchasing the vehicle. He looked at the tire with me and it had the same tear in the sidewall in the same location as the previous tire. There was no nail or object in the tire, just a 1.5 inch long rigid crack. I noticed that there had been a Bridgestone recall for this type of tire for size 275 55R20 in 2021 because of a pin hole in the sidewall. I believe that my tires are defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447863January 18, 2022
UNKNOWN OR OTHER
I was driving on the interstate and my sunroof exploded. There were few cars around me and I was not under a bridge. I did not see anything coming at the car or see anything drop or fall behind us. Just heard a lot exploding noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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