Chevrolet Equinox Complaints (2024)

192 consumer complaints on file.

#11774207October 28, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was using ACC on the freeway when the car in front of me abruptly stopped. I felt the car decelerate, but it didn’t feel like the car was slowing enough. By the time I manually pressed the brakes my car skidded and hit the stopped car in front of me. There was a flashing light that happened right before I hit the car warning me to brake. I’m worried that my car’s friction brakes were not activated by ACC. I will be taking it to an autobody shop soon for repair.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11773976October 27, 2026
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, the vehicle started jerking and surging forward, and the engine power was reduced, causing the vehicle to decelerate. The contact depressed the brake pedal and turned on the hazard lights to move to a safe place, and the vehicle was towed to the residence. After parking the vehicle overnight, the vehicle was started; however, the check engine warning light was illuminated. The vehicle was towed to a certified mechanic who diagnosed the vehicle and determined that the high-pressure fuel pump had failed and needed to be replaced. The dealer cleared the fault codes and advised the customer to change the high-pressure pump if the check engine warning light illuminated. The contact researched and found information about Technical Service Bulletin: N242450160, NHTSA ID Number: 11009677 (Fuel/Propulsion System); and contacted the manufacturer, who informed the contact that the vehicle was not included. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772447October 20, 2026
UNKNOWN OR OTHER
Door handles retract, but often the motor goes out causing them to no longer stick out when trying to gain entry. This could heavily delay any rescue attempt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772244October 19, 2026
STRUCTURE:BODY
Door handles fail to present, and have to be opened manually. This has happened to one handle, that I have had fixed (driver door) and is now happening to another (rear passenger door). While the door handles can be opened manually, it takes two hands to open, which would be difficult to do in an emergency. What's more, the door handle flips back quickly when opened manually, resulting in possible injury due to getting fingers caught.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771126October 14, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving at 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate intendedly. The "Engine Power Is Reduced" warning message displayed, and the vehicle lost motive power. The contact's minor child was a passenger in the vehicle when the failure occurred. An independent mechanic responded to the location. The vehicle was diagnosed with a failed high-pressure fuel pump and failed fuel injectors, and the contact was informed that the high-pressure fuel regulator required replacement. The dealer was notified of the failure. The vehicle was towed to the dealer, where it was confirmed that the high-pressure fuel pump and fuel injectors had failed. The manufacturer was notified of the failures, and a case was filed. The failure mileage was approximately 49,511.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769889October 8, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving, the vehicle experienced phantom braking. The failure caused the brakes to lock up. The contact and the child seated in rear in a car seat sustained whiplash and seat belt bruises. The failure mileage was 50,500.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11765972September 21, 2026
TIRES
2 of my rims have cracked the first one around 8,000 miles and the second at around 14,400 miles. I have never cracked a rim before in my life except these 2 within the last few months. I do not take it off-roading and drive on regular roads in Utah primarily. Tire size 275/40R21 however it is the rim that is breaking. I believe these rims are too thin and low profile to handle the weight of the vehicle. Many others online are also experiencing cracked rims. This is also a safety hazard as a rim cracking could cause the tire to fail at high speeds and cause an accident. The included pictures are of the 2 different rims on the same car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765063September 17, 2026
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764341September 15, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
the fuel pump control module failed at 22,016 miles on a basically NEW vehicle, with SUPPOSEDLY COVERED 36,000 mile manufacturer warranty!?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763646September 11, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency braking engaged when backing into parking spot in between two vehicles. No obstruction was behind vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762498September 6, 2026
FUEL/PROPULSION SYSTEM
The fuel pump quit while driving, fortunately we were not on as interstate highway. I was able to coast to the side of the road and call for tow. If this occurred on an interstate highway it could have been very dangerous. The dealer repaired the vehicle under a warranty. The fuel pump and control module were replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761081August 31, 2026
STEERING, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Earlier that morning the cluster displayed "Service Power Steering - Drive With Care" at 12,925 miles. I photographed it at a traffic light. The vehicle drove normally on that leg, steering assist was not lost, and I dismissed the notification, which cleared. I parked. On restarting a short time later, the vehicle went into failure mode. While driving on surface streets it lost power steering assistance three separate times in about eight minutes. The first was mid-turn: the wheel became substantially harder to turn and required significantly increased force to complete the corner. The second was on a main road. The third was as I turned into a dealership lot. Between those events, on two separate occasions, the vehicle continued propelling itself forward with my foot off the accelerator. It did not coast or decelerate as normal when I lifted off. Multiple warnings illuminated across the cluster and stayed lit. I photographed and recorded video showing "Service High Voltage System" and "Service ESC" at 12,942 miles. I judged the vehicle unsafe and drove directly to the nearest dealership, about eight minutes away, and surrendered it. I was on surface streets with traffic, cyclists and pedestrians. Loss of steering mid-turn plus a vehicle that would not stop propelling itself put me and others at risk. At highway speed, or with passengers, I do not believe I could have maintained control. The dealership confirmed the failure and reported an initial diagnosis of a burned out drive motor power distribution control module. Teardown is pending. The vehicle remains out of service and is available for inspection. The three losses of steering assistance remain unexplained. My understanding is that electric power steering is separate from the failed propulsion module, and the steering warning appeared before the module failure. UNKNOWN whether these were related or separate concurrent failures. Manufacturer has not inspected. No crash, no injuries, no police report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760599August 29, 2026
FUEL/PROPULSION SYSTEM
Wheat attempting to enter 40mph traffic from a side street stop sign the Equinox did not accelerate and the engine stopped. There was no warning of a problem. The car would not start and I received a message the a p129f error was detected and it was a critical error. It also said !fuel management system schedule service now. I also received a text that said "Diagnostic alert: Service the engine and transmission system in your 2024 Equinox immediately." I waited 3 hours for a tow and the car was taken to the local Chevrolet dealership where it was serviced. My grandson was with me at the time. I felt fortunate this did not happen while on the highway, or while pulling into the traffic. The fuel module was replaced. I was assured it was replaced with the newest module and computer updates. I am very concerned this will happen again based on what I have read. The car milage was 17,537 when the failure occurred and was covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757723August 18, 2026
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS
The contact owns a 2024 Chevrolet Equinox. The contact stated that while attempting to park into a parking spot, the vehicle unintendedly accelerated and drove over a curb onto the grass. The contact depressed the brake pedal with extra force; however, the vehicle crashed into another vehicle. The contact stated the passenger’s side front fender crashed into the passenger’s side door of the other vehicle. The vehicle came to a complete stop upon impact. The air bags had not deployed. There was no warning light illuminated prior to the crash. There were no injuries sustained. The vehicle was towed to a tow yard. A Police report was filed. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11756183August 11, 2026
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle’s software, steering, and Advanced Driver Assistance Systems (ADAS) create severe, active driving hazards. First, the steering and traction programming cause violent, unprompted lane deviations. While driving 20 mph on a snowy dirt road, the system automatically engaged and violently pulled the vehicle directly into the lane of an oncoming snowplow. A similar erratic swerving event occurred at 25 mph on [XXX] during icy conditions. Most recently, the steering violently pulled the vehicle 6 feet to the left at 50 mph, despite the suspension and wheels being in perfect factory specification with summer tires mounted. As a professional heavy-vehicle driver, I had to manually fight the wheel to maintain the lane. Second, the Adaptive Cruise Control unpredictably fails to recognize stopped traffic on both interstates and town roads. It repeatedly fails to apply the brakes when a lead vehicle stops, requiring emergency manual braking to avoid rear-end collisions. The system also triggers severe phantom braking without warning. We are forced to manually disable traction control and parking assist upon every vehicle start just to avoid losing control of the vehicle. The dealership has evaluated the vehicle multiple times but has failed to resolve these core software and ADAS defects, despite months of ongoing negotiations with GM Corporate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755938August 10, 2026
VISIBILITY/WIPER
My drivers side view mirror has been malfunctioning. Nearly ever time I get in my car the side mirror will randomly adjust to a different position, typically all the way up or all the way down. My safety is at risk as sometimes it adjusts and I forget, then when I go to merge on to a highway or even make an evasive driving maneuver the mirror is incorrectly positioned. While I try to adjust it before I get in the car, I should not have to do this every time. The vehicle has not been taken to a dealer yet as I am out of warranty and do not want to pay $250 for exploratory work. The vehicle has also not been inspected by any third party. There are no warning lamps and this change happened after a recent software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753661July 30, 2026
FUEL/PROPULSION SYSTEM
Driving down the highway and my vehicle lost power. It stopped dead still in the middle of the highway under a hill both front and back. It was very dangerous both for me and the other drivers. Engine light came on and the car wouldn’t start . Had it towed to the Chevrolet dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752601July 24, 2026
FUEL/PROPULSION SYSTEM
My car broke down on me in the middle of a highway on my way to work yesterday with no warning it just died and I had to roll in between the island of the road, but I was blocking off traffic and my side of the car was still in the way of people coming up behind me. It wouldn’t start over. It was extremely hot outside and trucks tractor trailers and cars were flying up behind me, the speed limit on that road is 50 but people go between 65 70 miles an hour on that road so it was extremely scary and I was shaken up and was trying to think of how to fix the situation cause I had to call Work and tell them that I was down the road, broken down and two firetrucks stopped because they saw me and thankfully pushed me out of the way, and then my boss came for me to sit in the air conditioner while I figured out getting a tow I had it towed to the dealership I bought it from. ironically that morning I had a diagnostic email sent to me and everything was perfectly fine on it. onstar all of a sudden when the car shut down on me, it gave me a code of p129f. I also received an email at that time from OnStar that my fuel system was down. I called the dealership and told them that the car was coming to them. They ended up calling me back and telling me that it was the fuel pump and that it’s known for breaking down because GM apparently knows that there was something wrong with the fuel pumps in these cars. When I bought the car brand new after driving it, I had mentioned to the car dealership that it felt like it was lagging, and when they looked at it, they said it was fine. There was nothing wrong with it. I feel like this was kept for me that this could’ve been an issue and that I should’ve been sent a letter from GM knowing that I have the year making model of these cars that tend to have these issues that my fuel pump should’ve been replaced or looked at because I was putting a very extremely dangerous situation yesterday .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751995July 22, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was turning at a green light while following behind a truck pulling a trailer. All of the sudden, the car did the automatic emergency braking. It slammed on the brakes in the middle of an intersection while I was going ~15mph, and gave me whiplash. I am not sure if the car got confused by the trailer in front of me, but this is the first time this has happened in my first few weeks of owning this car. I've read that many others have had this issue with the Chevrolet Equinox EV, and this poses a serious safety issue for drivers of this car and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751747July 21, 2026
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Subject vehicle has 11919 miles. The vehicle is less than three years old and covered under factory warranty. While driving 35MPH, engine suddenly did not respond to throttle. This engine stopped. Driver was able to coast to roadside. After OnStar analysis, engine control computer logged code 'P129F - An issue has been detected in the Fuel Management System used to maintain, control and monitor fuel consumption'. After towing to dealer, part number 13554821 was replaced. There were no prior warnings. The engine just stopped and would not restart. This is a major safety concern. This incident occurred 10 minutes after exiting the highway (65MPH). Having your engine stop unannounced at any speed in traffic is not safe, especially in high traffic and high speed situations. Dealer service nevertheless indicated this particular problem and part is well known but not considered a safety issue by the manufacturer. We disagree.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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