Cadillac Escalade Complaints

358 consumer complaints on file.

#11758776August 22, 2026
ENGINE
Bought a 2021 Escalade and at 50,000 miles it turned off at the middle of intersection while riding with my kids taking them to basketball. I had it towed to Cadillac they said it needed a new battery I left with new battery and broke down on the interstate while trying to pick up kids from school. I then had the car towed back to shop where they then said two days later I needed a new motor and that my warranty would not cover that and I’d have to pay 25,000-30….even though I just bought the car for 100,000….i towed it to RK Chevrolet where I waited for Over a YEAR. I had to buy a used car because I was never offered or able to use a loaner. My Cadilliac then got hit at the shop by a uber driver and the whole front in had to be fixed. I got my car back in November 2025 it’s now August 2026 9 months later it is back in the shop for motor and transmission issues with check engine light on. I am a hard working mother and I have spent more money on a car in my life. As a mother with kids to not have a car is a problem but the worst is the lack of help I have received. I would love any help in what I should do as this has been a nightmare. Please send or give me any advice I would greatly appreciate it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758736August 22, 2026
ENGINE
On the day I was driving my 2021 Escalade had completely stopped in the middle of traffic , the vehicle was looked over by a certified mechanic and stated that it was at the full level of oil 0w-20 as stated to be put in by gm on the oil cap he stated that the motor L87 which is in my vehicle is under recall for this reason it the motor has put I and my child in complete danger in the middle of a busy street with the vehicle unable to move at all I stay on top of all vehicle maintenance and all recalls and was not informed that this motor was under recall for seizure I would like for the NHSTA to place this vehicle motor and others that are not informed of this information to please notify and rectify the issue because this has put me and my child and me being a pregnant mom in complete danger due to GM .i had no symptoms or problems or lights messages on my dash board the vehicle just abruptly stopped and scared me and my child .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758672August 22, 2026
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
The engine/powertrain malfunctioned on my 2023 Cadillac Escalade at approximately 29,434 miles, ultimately requiring complete engine replacement. During the engine repair, the Cadillac technician also discovered that the transmission cooler lines were leaking fluid. The dealership replaced all of the affected transmission cooler lines as part of the repair.The original failed engine was removed by the Cadillac dealership, so I do not know whether GM/Cadillac retained it. The failure involved the vehicle’s engine and created concern about the possibility of sudden loss of propulsion or engine failure while driving. Because this is a large vehicle routinely operated on public roads and highways, an unexpected loss of engine power could significantly reduce my ability to safely accelerate, merge, or move the vehicle out of traffic. Fortunately, I brought the vehicle in for service after noticing the abnormal engine noise before a complete failure occurred while driving. Yes. Heritage Cadillac inspected and diagnosed the vehicle. The dealership documented my complaint of a “weird noise on start up” that continued until approximately 10 MPH. The technician removed the valve covers and inspected the rocker arms and pushrods. The dealership ultimately determined that an engine replacement was necessary and replaced the engine under warranty. Yes. The vehicle was inspected and repaired by Heritage Cadillac, an authorized Cadillac dealership. The dealership diagnosed the engine issue and replaced the complete engine. During the repair process, the technician also discovered leaking transmission cooler lines. I did not receive a warning lamp or dashboard message alerting me to an engine problem. The primary symptom was an abnormal engine noise shortly after startup that continued during initial acceleration to approximately 10 MPH. This prompted me to bring the vehicle to Heritage Cadillac for inspection. The dealer documented this symptom on the repair order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758533August 21, 2026
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758436August 21, 2026
ENGINE
The contact owns a 2026 Cadillac Escalade. The contact stated that after purchasing the vehicle, the engine made an abnormal ticking sound that progressed into a knocking sound coming from the engine while driving at various speeds. Additionally, the vehicle failed to accelerate as intended, and the vehicle surged forward. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was driven only six times prior to the engine replacement. The manufacturer was notified of the failure and offered monetary compensation. The failure mileage was approximately 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757412August 17, 2026
ENGINE
On Monday XXX, I was on my way to the dealer for my first oil change. I was driving through a toll both, also under construction just outside [XXX], when the engine lost power without warning and just stopped. While scrambling to find a tow truck I finally got the vehicle started and limped it to the dealer, Patrick Cadillac in Schaumburg, IL,. Nearly a week later, a technician informed me that the engine is unrepairable and needs to be completely replaced. He also informed me that engines are on back-order and no ETA is available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757093August 15, 2026
ENGINE, STRUCTURE:BODY
I purchased a new 2026 Cadillac Escalade from AutoNation Cadillac West Palm Beach on July 27, 2026. At only approximately 375 miles, the vehicle developed serious engine/drivability problems and front/rear bumper alignment defects. The Escalade began shaking/stuttering, hesitating, experiencing inconsistent power, and making an abnormal knocking-type noise. The check-engine light illuminated. I took the vehicle to Delray Cadillac, where technicians found a cylinder 4 misfire and ultimately determined the problem involved the cylinder 4 lifter system. The repair required substantial internal engine work on an essentially brand-new vehicle. Cadillac replaced eight lifters, along with associated gaskets, bolts, guides, and related components. The engine was opened for the repair, and the technician inspected the camshaft/cam lobes and related valvetrain components before reassembly and testing. After receiving the vehicle back, I still notice abnormal power delivery. At approximately 45–55 mph, the engine intermittently hesitates and feels as though it struggles to maintain steady power, even though the check-engine light is currently off. This concerns me because major internal engine work was already required at only about 375 miles. The vehicle also has visible front and rear bumper alignment problems. The rear bumper protrudes outward instead of sitting flush with the body, and the front bumper also appears misaligned. These issues were reported to Cadillac. I am reporting this because a new vehicle requiring major valvetrain/engine repair at approximately 375 miles, followed by continued hesitation and inconsistent power, may present a safety risk during acceleration, merging, or highway driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756846August 13, 2026
ENGINE
ENGINE FAILURE.CONFIRMED BY DEALER AFTER IT WAS TOWED TO THE DEALER. THE ONLY WARNING LIGHT IN THE DASH WAS: REDUCED ACCELERATION DRIVE WITH CARE. THERE WAS A MOMENTARY LEFT FRONT WHEEL LOCKUP AT HIGHWAY SPEED FOLLOWED BY ENGINE NOISE AND A BAD SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756417August 12, 2026
ENGINE, FUEL/PROPULSION SYSTEM
I was driving and the vehicle stopped accelerating and the gear was in neutral. I pulled over and turned the car off then attempted to turn it on, but it would not turn over. All electrical was on, but the car would not start. This same thing happened two days prior twice within 10 min. of each other, but I was able to start the car those times. Due to the speed suddenly declining and being unable to accelerate on a two lane road with cars behind me; it could have caused a serious accident. It has not yet been confirmed by a dealer, but this is a known recall for this vehicle that was listed as complete prior. There was no warning lamps or messages prior to the failure. The first noted incident happened on 8/10/26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755964August 10, 2026
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
While driving on a family road trip, our vehicle check engine light came in and put the vehicle in limp mode. This happened a couple of times but luckily we were close enough to our home we were able to make it home safely. The code received was indicative of a Coolant Control Valve Failure. In discussions with the dealer, there is currently a special coverage out for this component failing but that our VIN was not covered under this special coverage. After some research, we are not the only ones who are having this problem. I believe this issue is more wide spread than the dealer would like to admit. The special coverage is N252508341.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754806August 4, 2026
ENGINE
On 7/14/26, I scheduled Escalade to be serviced at local dealership (MT) when A/C went out on drivers/middle vents and I noticed a faint ticking noise under hood. Was told engine lifters were damaged & needed to be replaced. Service was completed 7/21 and I picked it up that evening. On [XXX] my husband and I departed for San Diego; stayed overnight in St George UT. On [XXX] around [XXX] pm, I was driving in second from left lane on [XXX] San Bernadino area. I braked quickly as traffic from far left lane merged right to avoid debris from a refrigerator that had shattered all over the highway. The Escalade engine failed and shut off without warning or any indicators. I tried several times & could not restart the vehicle; therefore I could not shift the vehicle into Neutral so it could at least be pushed off the highway. My husband immediately called 9-1-1 and requested assistance. I frantically searched the internet for a way to shift to neutral when there is no power to the vehicle, and discovered the manual neutral override is under the vehicle. It was impossible for us to attempt that in this situation. All we could do was sit in the middle of the freeway with our hazard lights on and pray while we waited for law enforcement to arrive while heavy fast-moving traffic flew around us, honking and cursing at us to "get out of the way". This was a very perilous situation and our lives were endangered. We were helpless until CHP officers arrived on scene, followed by a tow company. The vehicle was towed to the closest dealer service center. We were told four days later that the entire engine needed to be replaced. It remains at the CA dealership while we fight with GM Warranty to have it shipped to MT. If the engine failure recall was dealt with appropriately as promised by GM, this would have been avoided altogether. **Note: Escalade passed engine recall inspection 10/9/25; was 'upgraded' to 40W oil. Regular service/oil changes completed 1/23/26 and 6/8/26. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754077July 31, 2026
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
2023 Cadillac Escalade, 6.2L V8 (RPO L87). Subject of Recall 25V-274 and NHTSA investigation RQ26-001. Over the past year, this vehicle has been out of the shop only about 90 days total. The rest of the year it has been in dealer service at GM/Cadillac dealerships for a recurring, undiagnosed loss-of-power defect. It is currently in dealer service. FAILURE: The vehicle has suddenly lost all motive power on three separate occasions. Engine runs, vehicle loses all drive power, will not restart. Two events occurred at approximately 80 mph on an interstate highway. One occurred with children in the vehicle. The only warning is a “service rear axle” message that appears just before power loss. No diagnostic trouble code has isolated the fault. Root cause has not been diagnosed. REPAIR PATTERN: Six dealer visits across two Cadillac dealerships in one year. Interventions have included two battery replacements, a full engine replacement under Recall 25V-274, an approximately $1,500 charge categorized as diagnostic with no repair labor documented, and most recently a “wiring harness manipulation / re-wrap” performed over approximately 90 days. Dealer personnel described the fix as “manipulation fixed it” — which is not a diagnosed repair. On at least one return of the vehicle, dealer personnel stated in the presence of a witness that they were not certain the defect had been fixed. The “service rear axle” warning returned within three days of the most recent repair. POST-RECALL: The engine was replaced under Recall 25V-274 and the loss-of-power failures continued afterward. This is directly relevant to RQ26-001, examining post-recall-remedy failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753678July 30, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle randomly stalls and shuts down. This can happen while pulling out in traffic. It has happened 5 times or more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753574July 29, 2026
ENGINE
Our engine failed with only 18k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753366July 28, 2026
ENGINE
Vehicle started making a horrendous noise, knock and squeeling noise while on the highway. Approximately 2 minutes later the check engine light came on and we completely lost power. Went from 70 to zero dead on the side of the NY Thruway rapidly. Vehicle was towed to the dealer where it was confirmed that an engine replacement was necessary. Engine previously passed PICO test and update to the oil cap was completed. Oil changes every 5k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753111July 27, 2026
ENGINE
November 19, 2025 I brought my Cadillac Escalade to the dealership under their voluntary recall on the engine. My vehicle passed the pico compression test. The dealership then changed my current oil to a heavier oil and changed the oil cap to match the oil they put in. July 2nd 2026 my husband was driving about 55 mph and I was a passenger the we heard loud knocking and the engine quit. We had vehicles behind us my husband was shocked I instantly hit my emergency 4 way light button so we didn’t get rear ended. We coasted to the shoulder of the road thankful that we didn’t get hit by the vehicles behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752889July 26, 2026
ENGINE
My 2022 Cadillac Escalade received the remedy for Recall 25V-274 (L87 6.2L V8 loss of propulsion) on July 22nd at the dealer. The vehicle passed inspection and was given the higher-viscosity 0W-40 oil change remedy rather than an engine replacement. Since that service, the engine has begun stalling. It stalls when the vehicle is stopped. This symptom was not present before the recall service was performed. I consider this a loss-of-propulsion safety concern consistent with the defect the recall was meant to address, and I am concerned the oil-change remedy did not correct the underlying condition. The vehicle currently has approximately 144,969 miles. I am taking it to the dealer for diagnosis and am requesting a check for diagnostic trouble code P0016 and an oil filter inspection for metal debris.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752581July 24, 2026
ENGINE
The contact owns a 2026 Cadillac Escalade. The contact stated that while operating the vehicle, there was an abnormal ticking sound coming from the engine compartment. Later, while driving approximately 75 MPH, the vehicle lost motive power and decelerated unexpectedly in the middle of highway traffic. There was no warning light illuminated. The vehicle was coasted off the road and parked in a nearby parking lot. The vehicle was later towed to the local dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 10,099.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751916July 21, 2026
ENGINE
Engine stopped running while driving without any prior notifications, lights, or warnings. Car was stationary in the roadway while my wife tried repeatedly to restart the engine. After several tries the engine started and ran long enough to pull car off roadway. Car was inspected last year and procedures per recall notice where performed and was then deemed safe and reliable. Recall corrections did not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751902July 21, 2026
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
On June 14, 2026, while driving approximately 70 mph on a Michigan freeway, the 6.2L V8 engine began shaking violently. The vehicle lost oil pressure, warning messages appeared on the dashboard, and the vehicle completely lost propulsion and shut down while still in motion. My spouse and child were inside the vehicle. The sudden loss of power at highway speed created a serious risk of a collision, although I was able to bring the vehicle to safety. No collision, bodily injury, fire, or property damage occurred during this incident. An OnStar/Cadillac notification reported a critical engine and transmission system problem and diagnostic trouble code P0016. The vehicle was towed directly to an authorized Cadillac dealership. The dealership opened the repair order on June 15, 2026, at approximately 46,640 miles. The dealership determined that the vehicle required a replacement engine. The replacement engine later arrived, but additional required parts, including a seal kit and gasket, were still outstanding. General Motors advised in writing that there was no estimated arrival date for those parts and no confirmed repair-completion date. The vehicle and failed engine components have been in the possession of the authorized Cadillac dealership and should be available for inspection. General Motors confirmed that the engine failure and repairs are covered under warranty. I am reporting this incident because the engine failure caused a complete and unexpected loss of propulsion at highway speed, placing the vehicle occupants and surrounding motorists at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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