Cadillac Escalade ESV Complaints (2019)

34 consumer complaints on file.

#11657037April 27, 2025
ENGINE
Lifters and camshaft went bad even though I'm fully on top Of maintenance. My engine began to seize up Luckily I was not out on the expressWay. Took it to a reputable mechanic who confirmed the problem all the repairs cost me $6,700. No warning light or check engine came on even though there was a serious issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644729February 25, 2025
POWER TRAIN, ENGINE
The contact owns a 2019 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the transmission was shifting rough. While at a stop light, the vehicle jerked abnormally. There was a hard acceleration while driving the vehicle. The contact stated while driving 55 MPH on the highway, the transmission was shifting hard. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign: 24V797000 (Power Train). The vehicle was taken to an independent mechanic who determined that the failure was related to the automatic transmission valve body. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the VIN. The failure mileage was approximately 149,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640404February 3, 2025
ENGINE
The contact owns a 2019 Cadillac Escalade ESV. The contact stated that while driving 45-50 MPH, the engine seized, and the vehicle stopped. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Action Number: PE25001 (ENGINE, ENGINE AND ENGINE COOLING). The vehicle was towed to the local dealer, where it was determined that the engine needed to be replaced. The camshaft and lifters were previously replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640210February 2, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Lifters and camshaft replaced three times Engine seized up Electrical problems with the steering and Crash warning systems Been at the dealer for one year as of today it’s still there
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638710January 27, 2025
ENGINE, POWER TRAIN
Vehicle will stall when driving. Alarm sounds and engine will shut down. I can shift the car into neutral and it will re-start. I understand that this issue of stalling can damage the engine beyond repair. I believe this engine is under investigation by the NHTSA. The shop that serviced my transmission warned me about transmission failure due to what he called a garbage can. A cylinder that is prone to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638386January 24, 2025
ENGINE
On December 13, 2024, my 2019 Cadillac Escalade ESV experienced a critical engine failure, requiring it to be towed to the dealership. I had taken delivery of the vehicle just one month prior, on November 13, 2024. The dealership informed me that the engine required a rebuild, including replacement of the lifters. The mechanic who worked on the vehicle stated that the engine had undergone a previous repair for the same issue and that the camshaft was also damaged. This incident posed a significant safety risk. The engine failure occurred while the vehicle was in operation, potentially leading to a loss of control and an accident. [Additional Information] Component/System Failure: Engine, specifically lifters and camshaft. The failed components are available for inspection upon request. Safety Risk: Potential loss of control of the vehicle due to engine failure. Confirmation of Problem: The problem was confirmed by the dealership service center. Inspection: The vehicle and the failed components have been inspected by the dealership service center. Warning Lamps/Messages: Flashing check engine light, brake system failure, emissions system failure, antilock braking system failure, and power train failure. [Request] I request that the NHTSA investigate this matter to determine if there is a systemic defect with the 2019 Cadillac Escalade ESV's engine. This is the second documented engine failure, indicating a potential safety hazard for all owners of this vehicle model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604768July 26, 2024
ELECTRICAL SYSTEM
The tire pressure guage reads the opposite tire. Causes allot of confusion and is a safety concern for anyone who owns the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528007June 20, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
The Power Step / Running Boards do not operate as intended, especially on the driver's side. They are not deploying or retracting as they should, possibly leading to personal injury, ie. spain ankles, injury to the knees, legs and or backs of individuals, who assume the Power Step has deployed before entering or exiting the vehicle. I am seeking a recall be established concerning this matter, and a class action suit against General Motors be developed immediately. I have had my vehicle inspected, at a dealership, as many owners have, with nothing being found. Only to leave in disgust, and have to live with this daily issue. Something needs to be done about this problem, these are some very expensive vehicles, and owners like myself should not have to deal with this persist issue.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11525708June 6, 2023
STRUCTURE:BODY
The power retractable running boards do not always deploy. This has caused me to almost fall to the ground a few times. I have taken it to the dealer at least 5 times and each time they say nothings wrong or they can't find anything even when it happens to them. This form will not let me fill in miles. Right now there are 32k on my vehicle. This happens when I am parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456785March 15, 2022
ENGINE
Vehicle caught on fire while owner was driving. Owner reported small puff of black smoke prior to fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11434898September 29, 2021
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
When the battery goes low the gear change from park to neutral . That happen to my vehiculo I found few feet outside brim my parking space and it was the gear in neutral
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268683October 15, 2019
SERVICE BRAKES
MY PRIMARY CONCERN WHEN SHOPPING FOR THIS VEHICLE WAS SAFETY, SO INSTEAD OF PURCHASING THE COMPARABLE GMC DENALI, I CHOSE THE CADILLAC WITH THE PREMIUM LUXURY TRIM LEVEL. THE CADILLAC WEBSITE ADVERTISED, AND THE AUTONATION CADILLAC WEST PALM BEACH SALESMAN ASSURED ME, THAT THE PREMIUM LUXURY PACKAGE INCLUDED 'LOW SPEED FORWARD AUTOMATIC BRAKING.' THIS SAFETY FEATURE WAS IMPORTANT TO ME AND WAS NOT AVAILABLE ON THE GMC DENALI. AFTER PURCHASING THE VEHICLE, THERE WERE UNRELATED ISSUES WHICH PROMPTED ME TO BRING THE CAR IN FOR SERVICE SEVERAL TIMES. THROUGH THAT PROCESS, I LEARNED THAT MY VEHICLE WAS NOT EQUIPPED WITH 'LOW SPEED AUTOMATIC BRAKING' EVEN THOUGH THE REST OF THE FEATURES OF THE PREMIUM LUXURY TRIM LEVEL APPEAR TO BE INCLUDED. THE SERVICE TECHNICIAN INFORMED ME DURING MY LAST VISIT THAT MY VEHICLE WAS NOT IN FACT EQUIPPED WITH 'LOW SPEED AUTOMATIC BRAKING.' I WRITE YOU THIS LETTER BOTH AS A FRUSTRATED CONSUMER, BUT ALSO AS A CONCERNED CITIZEN. I CAN ONLY WONDER HOW MANY OTHER CUSTOMERS ARE DRIVING AROUND THINKING THEIR VEHICLE IS EQUIPPED WITH 'LOW SPEED AUTOMATIC BRAKING.' I ESCALATED MY CONCERN TO GENERAL MOTORS IN JULY 2019, BUT THEY DENIED MY REQUEST TO INVESTIGATE THIS ISSUE ON JULY 17, 2019. I ALSO CONTACTED THE DEALERSHIP (AUTONATION) BUT HAVE BEEN UNSUCCESSFUL IN RESOLVING THIS AS THEY HAVE BEEN LARGELY UNRESPONSIVE. GENERAL MOTORS AND CADILLAC CONTINUE THEIR DECEPTIVE ADVERTISING TACTICS TO THIS DAY. IF YOU TO VISIT THEIR WEBSITE, YOU WILL FIND THE INCONSISTENCY BETWEEN THE DIFFERENT TRIM LEVELS OF THIS VEHICLE. THE TERMINOLOGY IS DECEPTIVE AND CONFUSING TO THE AVERAGE CONSUMER. THERE IS A SAFETY FEATURE CALLED 'LOW SPEED FORWARD AUTOMATIC BRAKING' AND ONE CALLED 'FORWARD/REVERSE AUTOMATIC BRAKING.' NOT ONLY IS THE DIFFERENCE BETWEEN THESE 2 FEATURES CONFUSING TO A LAY PERSON, BUT MY SALESMAN DIDN'T KNOW THERE WAS A DIFFERENCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266568October 6, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
WHILE ALL ELECTRONIC SAFETY FEATURES WERE ENGAGED, VEHICLE FAILED TO SLOW DOWN PROPERLY, EVEN WITH LAST MINUTE HARD BREAKING BY DRIVER, VEHICLE CRASHED AND REAR ENDED ANOTHER VEHICLE. DASHCAM FOOTAGE AVAILABLE UPON REQUEST.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11182807February 27, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE FAR TOO BRIGHT. THEY ARE BLINDING AND CAUSE TOO MUCH GLARE. THE HEADLIGHTS CAUSE ME TO HAVE TO LOWER MY MIRRORS. THE TAILLIGHTS ARE ALSO WAY TOO BRIGHT. WHEN I AM STUCK BEHIND THIS CAR, I AM BLINDED AND I AM SO ANGRY. ALL HEADLIGHTS MUST BE A SOFT COLOR THAT IS EASY ON THE EYES OF THE DRIVERS IN FRONT AND BEHIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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