Buick Roadmaster Complaints

330 consumer complaints on file.

#10161526July 5, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
UPON LEAVING FOR WORK IN THE MORNING, MY 1996 BUICK ROADMASTER WITH 56,600 MILES WOULD NOT START. I HAD THE CAR TOWED TO A LOCAL AUTO REPAIR GARAGE. WENT TO PICK UP CAR A COUPLE OF DAYS LATER AND THE MECHANIC TOLD ME I WAS LUCKY THERE HAD NOT BEEN A FIRE OR EXPLOSION DUE TO THE SMOLDERING FUEL PUMP AND MELTED WIRING HARNESS INSIDE THE FUEL TANK. HE GAVE ME THE PART. I THOUGHT THAT GENERAL MOTORS WOULD BE INTERESTED IN HEARING ABOUT THIS DEFECT AS I WAS SURE THAT MANY OTHER ROADMASTERS ARE STILL ON THE ROAD. I CALLED THE CUSTOMER RELATIONS DEPT. ON 6/27 AND RELATED THIS SAFETY CONCERN AND ALSO SENT AN E-MAIL TO THEM ON THEIR WEBSITE OFFERING TO SEND PICTURES OF THIS PART. AS OF TODAY, 7/6/06, I HAD NOT HEARD FROM ANYONE SO I CALLED AGAIN. I EMPHASIZED MY CONCERNS AGAIN AND ALSO REQUESTED TO BE COMPENSATED FOR THIS REPAIR AS I FELT THIS WAS NOT A NORMAL WEAR AND TEAR PROBLEM, BUT A DEFECT PROBLEM. I WAS TOLD THAT THE VEHICLE WAS TOO OLD. I TOLD THEM THAT I DID NOT REALIZE THERE WAS A TIME LIMIT ON PEOPLE'S SAFETY AND WELL BEING. I ALSO TOLD THEM THAT I WAS DISAPPOINTED THAT NO ONE AT GM WAS INTERESTED IN SEEING THIS PART OR PICTURES. THEY COULD BE RELYING ON THE FACT THAT THE GAS TANK IS UNDER A VACUUM, BUT IN THIS CASE, THE PUMP WAS ACTUALLY SMOLDERING AND IF I HAD HAPPENED TO STOP AND GET GAS WHILE THIS WAS SMOLDERING AND REMOVED THE GAS CAP AND ADDED THE THIRD ELEMENT, OXYGEN, THERE VERY WELL COULD HAVE BEEN A FIRE OR EXPLOSION. THIS IS AN ORIGINAL GM PART AND I FIND IT HARD TO BELIEVE THAT GM HAS NO INTEREST IN THIS MATTER. THE ORIGINAL MILEAGE SHOULD BE A FACTOR, NOT JUST THE YEAR. CUSTOMER RELATIONS TOLD ME THEY WOULD SEND ME IN WRITING THEIR REFUSAL TO ASSIST ME WITH ANY COMPENSATION FOR THE REPAIR. WHAT BOTHERS ME THE MOST IS THEIR LACK OF CONCERN FOR OTHER PEOPLE'S SAFETY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156604May 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DRIVING ON SAN PABLO DAM RD JUST PAST APPIAN WAY AT ABOUT 30-35 MPH THE RIGHT FT TIRE FOLDED UP UNDER THE CAR THE LOWER BALL JOINT FAILED AND SNAPPED IN HALF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135912September 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE NEW THIS 1996 BUICK ROADMASTER STATION WAGON HAS HAD 4 TRANSMISSIONS INSTALLED IN IT. THIS PARTICULAR CAR HAS THE FACTORY INSTALLED 5000LB TOW PACKAGE. THIS CAR USES THE GM, 4L60E, 4 SPEED, ELECTRONIC TRANSMISSION. ACCORDING TO THE ORIGINAL OWNER, THE 4L60E TRANSMISSION WENT OUT WHEN IT ONLY HAD ROUGHLY 40,000 MILES ON IT. HE TOLD ME THE 2ND TRANSMISSION WENT OUT 40,000MILES AFTER IT WAS INSTALLED. THE PREVIOUS OWNER TOLD ME HE HAD THE 3RD TRANSMISSION INSTALLED WHEN THE CAR HAD 85,000 MILES ON IT. I BOUGHT THE CAR WITH 119,000 MILES ON THE ODOMETER, AND THE 3RD TRANSMISSION FAILED WHEN THE CAR HAD 142,000 MILES ON IT. THE 4L60E TRANSMISSION IS A VERY POOR TRANSMISSION FOR THE TASK ASSIGNED. THE CAR ALREADY WEIGHS 4500LBS AND IS RATED TO TOW 5000 MORE LBS. MAKING UP ROUGHLY A 10,000LB PLATFORM. THIS TRANSMISSION FAILS IN MANY, MANY VEHICLES IT WAS INSTALLED IN REGARDLESS OF PURPOSE, USE, OR CARE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129359August 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
DT: CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. . HIS LOCAL MECHANIC FOUND RECALL, 97V217000. WHEN HE CONTACTED BUICK, OLDSMOBILE, GENERAL MOTORS, AND ALSO A LOCAL DEALER, THEY ARE ALL STATED THAT THEY HAD NO IDEA WHAT THAT NUMBER WAS AND THEY HAVE NEVER HEARD OF IT. THERE WERE NO RECALLS. THE VEHICLE WILL NOT STOP. THIS HAPPENED FOR APPROXIMATELY TWO WEEKS. THE BRAKE LIGHT CAME ON. MECHANIC COULD NOT FIND WHAT WAS WRONG WITH THE VEHICLE. CONSUMER STATED HAD TO STAND ON THE BRAKES TO STOP VEHICLE. HE REPLACED THE MASTER CYLINDER, THE WHEEL CYLINDER, AND HAD THE BRAKES REALIGNED. THE PROBLEM WAS CONSTANT, THE VEHICLE WILL NOT STOP. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109931February 6, 2005
VEHICLE SPEED CONTROL
I WAS BACKING MY 95 BUICK ROADMASTER STATION WAGON FROM A PARKING LOT AT A RETIREMENT CENTER WHEN I DEPRESSED THE BRAKE TO ALLOW ME TO SHIFT FROM PARK TO REVERSE, THE CAR SUDDENLY ACCELERATED AND SHOT BACK ACROSS THE PARKING LOT, NEARLY A HUNDRED FEET BEFORE I WAS ABLE TO TURN THE WHEEL AND VEER IT AWAY FROM A CROWDED BUILDING AND THEN TURN OFF THE IGNITION KEY TO STOP THE MOTOR. I HAD MY FOOT ON THE BRAKE THE ENTIRE TIME AND WAS NOT NEAR THE ACCELERATOR PEDAL. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10107373January 13, 2005
ELECTRICAL SYSTEM
VEHICLE IS EXPERIENCING PROBLEMS WITH THE AUTO DOOR LOCKS, AND THE COURTESY LIGHTS. OWNER HAS CONTACTED THE MANUFACTURER WHO SAYS THERE IS NOTHING THEY CAN DO. PROVIDE FURTHER DETAILS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088045September 21, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE CONSUMER WAS DRIVING 7 MPH WHEN THE VEHICLE LOST CONTROL DUE TO THE BALL JOINT DISLODGING. *AK THE LOWER BALL JOINT FAILED DUE TO THE NUT BACKING OFF. THE BALL JOINT FELL OUT OF THE KNUCKLE CAUSING THE VEHICLE TO COLLAPSE AND DRAG ON THE GROUND. (RECALL ID NUMBER : 96V019000) *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076078September 14, 2004
ELECTRICAL SYSTEM:HORN
WHEN THE CONSUMER ATTEMPTED TO USE THE HORN IT DID NOT WORK. *AK THE HORN WIRING WAS REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083827July 29, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
UPON TURNING VEHICLE OFF KEY BECOME STUCK IN THE IGNITION SWITCH. VEHICLE WAS TOWED TO DEALERSHIP, TECHNICIAN REPLACED IGNITION SWITCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081748July 12, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS CAME ON AND WENT OFF ON THEIR OWN. SUBSEQUENTLY, WINDSHIELD WIPERS JUMPED AND SKIPPED OFF THE WINDSHIELD. THIS WAS AN INTERMITTENT PROBLEM, AND THE DEALER WAS AWARE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071795April 29, 2004
STRUCTURE:BODY:TRUNK LID
CONSUMER STATED THAT TRUNK HAS A VERY SHARP EDGE THAT'S HIDDEN. AS A RESULT, CONSUMER CUT HIS HAND. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10057386April 20, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE VEHICLE LOST POWER WHEN TURNING THE STEERING WHEEL AND MADE IT DIFFICULT TO STEER THE VEHICLE. *NM CONSUMER FIRST EXPERIENCED PROBLEM ABOUT A YEAR AND A HALF AGO. THE LOSS OF POWER STEERING WAS INTERMITTENT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058669February 21, 2004
TIRES
I ACQUIRED A CAR WITH FOUR NEW TIRES ARIZONIAN R/S,A/S. THE TIRES SAY TRACTION A TEMPERATURE B WEAR 360. UTQG GRADING SAYS TRACTION B TEMPERARURE C WEAR 240. WHY SUCH A VARIANCE? I WOULD NEVER RUN A TIRE WITH YOUR GRADING. I FEEL WEARY UNSAFE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052559January 7, 2004
TIRES:TREAD/BELT
I PURCHASED 4 NEW GOODYEAR TIRES APPROXIMATELY 3 YEARS AGO. WHILE DRIVING ON FLORIDA TPK ON 1/4/04 I COULD HEAR A THUMPING SOUND FROM THE LEFT FRONT TIRE. I GOT OFF AT THE NEXT EXIT TO LOOK AT TIRE AND I COULD SEE THAT THE TREAD HAD SEPARATED FROM THE TIRE. WE STAYED AT A LOCAL HOTEL THAT NIGHT AND BROUGHT THE CAR TO A NEARBY GOODYEAR DEALER. HE CONFIRMED THAT IT WAS A TREAD SEPARATION AND REPLACED THE TIRE AT A DISCOUNTED PRICE. HE SAID THAT HE HAS NEVER SEEN SUCH A THING ON THIS BRAND, INTEGRITY P225/70R15. I DON'T HAVE THE DOT NUMBE, BUT THE DEALER DOES. GOODYEAR AUTO SERVICE CENTER 30100 S DIXIE HWY HOMESTEAD, FL 33030. THE ORIGINAL TIRES WERE PURCHASED AT POMPANO TIRE AND AUTO, POMPANO BEACH, FL. WHILE WE ARE DISAPPOINTED THAT GOODYEAR DID NOT REPLACE THE TIRE AT NO COST, WE JUST CAN'T BELIEVE THAT THEY DENIED ANY LIABILITY OR RESPONSIBILITY FOR THE DEFECT IN THIS TIRE. IF I DID NOT PULL OFF THE ROAD WHEN I HEARD THE NOISE, THE TIRE WOULD HAVE BLOWN AT HIGH SPEED AND WE COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE. WHEN I CHALLANGED GOODYEAR THEY RESPONDED WITH THEY DON'T FULLY REPLACE TIRES ACCORDING TO THEIR GUARENTEE. I KNOW THERE HAVE BEEN RECALLS BY GOODYEAR IN THE PAST BECAUSE OF THIS PROBLEM WITH OTHER TIRE MODELS. SOMEONE SHOULD LOOK INTO THIS TO MAKE SURE THAT IT DOES NOT HAPPEN AGAIN OR THAT THEY RECALL THIS MODEL. I'VE INCLOSED PICTURES AND A COPY OF THE INVOICE FROM THE DEALER. I HAD TO REPLACE THE OTHER FRON TIRE ALSO TO HAVE THE SAME TREAD WEAR ON THE FRONT BUT ARE FEARFULL THAT ONE OF THE OTHER TIRE MIGHT DEVELOP THE SAME PROBLEM. MY BEEF IS WITH GOODYEAR, NOT THE LOCAL DEALER. HE DID THE BEST HE COULD BASSED ON GOODYEARS POLICY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046367December 10, 2003
ELECTRICAL SYSTEM:WIRING
WHILE BACKING IN VEHICLE STALLED. VEHICLE FAILED TO RESTART AFTER SEVERAL ATTEMPTS. SERVICE TECHNICIAN STATED, WIRING HARNESS NEEDED REPLACEMENT. *AK WIRES INSIDE THE GAS TANK BURNED AND MELTED PLASTIC AT THE FUEL TANK HOOK UP. THIS COULD'VE BLOWN UP AND KILLED SOMEONE. CONSUMER WOULD LIKE A REFUND FOR THE WIRING HARNESS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044394December 10, 2003
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ONCE THE FUEL GAUGE REGISTERED HALF FULL IT WOULD STOP OPERATING. THE DEALER FOUND THAT THE ELECTRICAL WIRING TO THE FUEL PUMP HAD MELTED AND THE FUEL PUMP HAD TO BE REPLACED. *AK *CB THE REAR TAIL LIGHT ASSEMBLY WAS CRACKED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044778October 27, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:STARTER ASSEMBLY, ENGINE AND ENGINE COOLING:ENGINE
PROBLEMS STARTING VEHICLE, AND ONCE STARTED VEHICLE STALLS.*MR CONSUMER HAD BATTERY REPLACED AT 1 1/2 YEARS. STARTER WAS REPLACED.*TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033707September 15, 2003
SEAT BELTS:REAR/OTHER
THE REAR PASSENGER SEAT BELT DID NOT RETRACT AND THE LOCKING MECHANISM DIDN'T WORK PROPERLY. THIS PROBLEM CONTINUED FOR 8 MONTHS. *AK THE RIGHT REAR SEAT RETRACTOR AND THE LOCK HAD BROKEN. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033987August 14, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER NOTICED THAT WHILE APPLYING BRAKES VEHICLE WENT INTO EXTENDED STOPPING DISTANCE. TECHNICIAN SERVICED VEHICLE, REPLACED THE BRAKE SYSTEM DUE TO CORROSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031388July 29, 2003
TIRES:TREAD/BELT
WHILE DRIVING AT 65MPH RIGHT REAR TIRE TREAD SEPARATED WHILE DRIVING. MANUFACTURER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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