Buick Century Complaints (2002)

154 consumer complaints on file.

#10650769October 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. WHILE DRIVING 20 MPH, THE ENGINE STALLED. THE DEALER STATED THAT THE ELECTRICAL SYSTEM WAS FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. ..UPDATED 05/20/15 *BF UPDATED 7/6/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640858October 2, 2014
ELECTRICAL SYSTEM, POWER TRAIN
THE ODOMETER CLUSTER LIGHTS GO OUT AND SOMETIMES COME BACK ON FOR A FEW MINUTES AND BACK OFF WHILE DRIVING. THEREFORE YOU CAN NOT SEE MILEAGE AND THE SHIFTING OF GEARS. THE DEALER RECOMMENDS SENDING IT BACK TO THE FACTORY FOR 2 WEEKS WHILE THEY REPAIR IT AT A COST OF $ 2000.00 OR DRIVE THE CAR WITHOUT REPAIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632332September 10, 2014
SERVICE BRAKES
APPLIED BRAKES FOR THE STOP SIGN AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. AS IT TURNED OUT THE BRAKE LINE HAD RUSTED OUT AND FLUID WAS LOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627042August 21, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. WHEN REVERSING OR MAKING A U-TURN, THE ABS WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT DIAGNOSED THE VEHICLE AND DETERMINED THAT THE FAILURE WAS RELATED TO THE BRAKING SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621883August 12, 2014
EXTERIOR LIGHTING
WHEN I BOUGHT MY 2002 BUICK CENTURY IN 2003, I ASKED THE DEALER TO TURN OFF THE DRL ON THE CAR. THEY INSISTED THEY COULD NOT BECAUSE OF MANUFACTURER & HIGHWAY SAFETY LAWS, BUT SAID I COULD CONTACT THE MFG. BUT THAT IT REQUIRED MUCH PAPERWORK & AN EXTENSIVELY SATISFACTORY REASON FOR THIS TO BE DONE, SO I QUIT ASKING. ONCE AGAIN I HAVE DECIDED TO TRY TO GET THE DRL ON MY CAR TURNED OFF, SINCE IT SEEMS TO CAUSE SO MUCH CONFUSION TO ON COMING TRAFFIC WHEN I AM SIGNALING TO CHANGE LANE OR TURN. I CONTACTED BUICK & GOT CUSTOMER SUPPORT REP, THAT HAD NO IDEA WHAT DRL EVEN IS, & DECLINED TO ESCALATE MY CASE UP. AT BEST SHE TOLD ME TO GO TO A DEALER. SO THE DEALER TELLS ME TO GO THE THE MFG. THEN THE MFG TELLS ME TO GO TO THE DEALER. CAN YOU DO ANYTHING TO HELP ME? ALL I WANT IS TO DRIVE MY CAR WITHOUT THE PARKING LIGHTS ON! I THOUGHT IT WAS ILLEGAL TO DRIVE WITH PARKING LIGHTS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605196June 23, 2014
ELECTRICAL SYSTEM
WHEN I PUT KEY IN IGNITION TO START CAR, THE POSITION OF GEARS GOES DARK. IF I JIGGLE THE KEY, OR TURN IT BACK (VERY SLIGHTLY) THE PANEL LIGHTS UP MOMENTARILY. IT IS SCARY DRIVING WITH NO INDICATION OF WHICH GEAR I AM IN. I WAS TOLD IT WAS THE CLUSTER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597617June 11, 2014
VEHICLE SPEED CONTROL, WHEELS, SERVICE BRAKES
TIRE FEELS LIKE IT DOESN'T WANT TO SPIN. NO GRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548104October 16, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT SHE TOOK THE VEHICLE TO HAVE AN OIL CHANGE WHEN THE MECHANIC STATED THAT THERE WAS OIL IN THE RADIATOR. IN ADDITION, THE INTAKE MANIFOLD NEEDED TO BE REPLACED AND THE RADIATOR NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 47,400. UPDATED 11/14/13*LJ UPDATED 11/18/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521787June 25, 2013
SERVICE BRAKES
I HAVE A 2002 BUICK CENTURY CUSEDAN AND WHILE TURNING OR DRIVING THE LOW TRAC LIGHT COMES ON, THE ANTI-LOCK BRAKE LIGHT AND THE SERVICE LIGHT COMES ON AND THE BRAKE PEDAL SHUTTERS AND MAKES A LOUD NOISE WHEN BRAKING.....AND SOMETIMES JUST GOING DOWN THE ROAD. WHEN I TURN THE CAR OFF THE LIGHTS GO OFF AND THERE ARE NONE OF THE SYMPTOMS UNTIL I HIT AN UNEVEN SPOT IN THE ROAD OR GO OVER A BUMP ETC. THE LIGHTS COME ON AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501009March 2, 2013
ELECTRICAL SYSTEM
THIS IS AN ADDENDUM TO COMPLAINT/ODI #10499646...THIS WAS THE SCARIEST EXPERIENCE OF MY LIFE, DRIVING ALONE IN DARKNESS, AT 55MPH, AND WITHOUT WARNING, HEADLIGHTS & DASH JUST SHUT-OFF !! NO OTHER VEHICLES ON ROAD TO HELP LIGHT MY WAY, COULDN'T SEE ANYTHING, ALMOST RAN OFF THE ROAD & GOT KILLED, ONLY HAD THIS CAR 10DAYS!! THOUGHT I GOT A GOOD DEAL TOO, BUT NOW I'M STUCK WITH A CAR I CAN'T DRIVE AT NIGHT. SPOKE DIRECTLY WITH GM CUSTOMER RELATIONS SPECIALIST ON 3 SEPARATE OCCASIONS, WHO SENT ME TO THEIR GM DEALERSHIP FOR INSPECTION. AFTER GM REP SPOKE WITH THEIR DEALERSHIP, THEY DECIDED DUE TO THE AGE OF THE VEHICLE, AND MILEAGE, THEY'RE NOT RESPONSIBLE TO ASSIST!! I CANNOT UNDERSTAND, NOR WILL I ACCEPT, HOW THIS SITUATION COULD BE ANYTHING OTHER THAN A "SAFETY ISSUE"!! NUMEROUS COMPLAINTS FILED ON THIS SAME VEHICLE, AND MANY HAVING THE SAME PROBLEM, JUST FLOATING AROUND OUT THERE, WAITING FOR THE NEXT POOR, UNSUSPECTING BUYER. I WILL NEVER PURCHASE ANOTHER GM PRODUCT, AND I WILL ALSO DO EVERYTHING IN MY POWER TO DISCOURAGE "ANYONE" I KNOW FROM DOING SO. THEY WON'T STAND BEHIND THEIR DEFECTIVE PRODUCT, WHICH IS NOW MY PROBLEM. AS I TOLD THE GM REP, I CAN ONLY IMAGINE HOW MANY PEOPLE HAVE NOT LIVED TO TELL "THEIR" STORY...(NO RESPONSE FROM THEM ON THAT COMMENT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499646February 22, 2013
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT, HEADLIGHTS AND DASH LIGHTS COMPLETELY SHUT OFF! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487750December 8, 2012
SERVICE BRAKES, ENGINE
I HAVE A 2002 BUICK CENTURY LIMITED AND WHILE DRIVING 60 MPH ON THE INTERSTATE THE LOW TRAC LIGHT CAME ON, THE ANTI-LOCK BRAKE LIGHT CAME ON AND THE CAR STARTED SHUTTERING AND MAKING A LOUD NOISE WHEN BRAKING. IT ALSO PULLS WHEN THE BRAKES ARE PRESSED WHEN THE LIGHTS ARE ON AND THE BRAKES ARE HARD TO PRESS. WHEN I TURN THE CAR OFF THE LIGHTS GO OFF AND THERE ARE NONE OF THE SYMPTOMS UNTIL THE LIGHTS COME ON AGAIN. I WAS TOLD IT WAS A FAULTY WHEEL SPEED SENSOR AND WAS GOING TO GET IT REPAIRED WHEN ALL OF THE SUDDEN THE CAR OVERHEATED. I GET THE CAR SERVICED REGULARLY AND IT HAS NEVER OVERHEATED BEFORE. AFTER HAVING THE THERMOSTAT AND THE WATER PUMP CHANGED I WAS TOLD THAT THE PROBLEM IS EITHER THE INTAKE GASKET OR THE HEAD GASKET. I WAS TOLD THE DEXCOOL ANTIFREEZE BREAKS THE GASKETS DOWN AND THE CAR COULD LEAK ANTIFREEZE WITHOUT BEING NOTICED. I HAD THE CAR TOWED TO MY HOME WHERE IT'LL HAVE TO SIT UNTIL I CAN AFFORD TO GET IT FIXED. I OWN THE CAR AND I AM ON A FIXED INCOME AND CANNOT AFFORD THE PRICES THAT MECHANICS WANT TO CHARGE TO FIX THE GASKETS. I FOUND INFORMATION ONLINE THAT BUICK KNEW ABOUT THE DEXCOOL AND HAD A RECALL BUT IT'S NO LONGER ACTIVE AND I WOULD LIKE TO KNOW WHY. I THINK THEY SHOULD FIX THEIR MISTAKES AND NOT MAKE THEIR CUSTOMERS PAY FOR THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476912September 24, 2012
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THERE WAS A COOLANT LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO STATED THAT THEY WOULD CONTACT HER AT A LATER DATE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,784 AND THE CURRENT MILEAGE WAS 146,556.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464663July 9, 2012
VISIBILITY:REARVIEW MIRRORS/DEVICES
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE REAR-VIEW MIRROR FRACTURED AND DETACHED FROM THE WINDSHIELD. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED WHO ADVISED THE CONTACT TO PURCHASE GLUE TO REINSTALL THE REAR-VIEW MIRROR AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 93,000. UPDATED 8/8/12 *CN UPDATED 08/14/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445945January 30, 2012
ENGINE AND ENGINE COOLING
HAD SERVICE ENGINE LIGHT COMING ON PERIODICALLY AND WAS LOOSING COOLANT, BUT COULD NOT FIND ANY LEAKS, WAS TOLD IT WAS PROBABLY FAULTY LIGHT, OR LEAK IN TANK. TOOK CAR FOR OIL CHANGE AND ASK TO LOOK FOR ANY LEAKS, FOUND COOLANT IN OIL. INTAKE MANIFOLD GASKET FAILED AND HAD TO BE REPLACED. WAS TOLD DUE TO COOLANT BEING DEXCOOL AND EATS THE GASKETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444169January 11, 2012
SERVICE BRAKES, HYDRAULIC
THIS LATEST SERIES OF INCIDENTS OCCURRED WHILE BRAKING HARD. THE ANTI LOCK BRAKING SYSTEM FAILED WITH A GRINDING SOUND OCCURRING. THE "ANTI LOCK" BRAKE LIGHT GOES ON, THE "TRAC OFF" LIGHT GOES ON AND THE "SERVICE VEHICLE SOON" LIGHT GOES ON. SINCE THIS INCIDENT, BOTH WHILE BRAKING AND WHEN I'M NOT BRAKING I WILL HEAR THE GRINDING SOUND AND THEN THE LIGHTS MIGHT GO ON AND STAY ON TILL THE CAR IS SHUT OFF. THIS PROBLEM HAS BEEN GOING ON FOR ABOUT 2 WEEKS AND HAPPENS ON MOST OF MY DRIVING TRIPS. ABOUT A YEAR AGO THE SAME PROBLEM OCCURRED AND IT TOOK TILL MAY TO DETERMINE THAT IT WAS A FAULTY WIRE HARNESS ON THE LEFT SIDE OF THE CAR. I ONLY FOUND THIS SOLUTION BY GOING ON THE INTERNET. THE DIFFERENCE BETWEEN THE TWO SETS OF INSTANCES IS THAT TURNING LEFT AND SLOWING DOWN TRIGGERED THE ISSUE FROM A YEAR AGO WHILE THERE SEEMS TO BE NO TRIGGER FOR THE CURRENT SERIES OF ANTI LOCK FAILURES. IT SEEMS THAT MANY INDIVIDUALS HAVE HAD THIS PROBLEM AND WHEN IT KICKS IN WHILE BRAKING IT TAKES LONGER TO STOP THE CAR. I WOULD THINK THAT THIS IS A SAFETY HAZARD AND SHOULD REQUIRE A FULL INVESTIGATION BEFORE SOMEBODY GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440993December 22, 2011
ELECTRICAL SYSTEM
ELECTRONIC ODOMETER LIGHT FAILED. THEREFORE ONE CAN NOT READ THE ODOMETER. FROM TALKING WITH THE SERVICE TECH AT THE BUICK DEALERSHIP IN ANDERSON, INDIANA HE SAID IT IS A COMMON OCCURRENCE. SOUNDS LIKE A PROBLEM THAT SHOULD BE COVERED BECAUSE OF A DEFECTIVE PART. HE TOLD ME THE COST TO GET A NEW ODOMETER TO IS AROUND $250 TO $300. THE ODOMETER STILL OPERATES IT JUST CAN NOT BE READ BECAUSE THE LED LIGHT WENT OUT. THE LED LIGHT CAN NOT BE REPLACED ACCORDING TO THE TECHNICIAN THE WHOLE UNIT HAS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439266December 10, 2011
ELECTRICAL SYSTEM
INSTRUMENT PANEL CLUSTER FAULTY! THE DIGITAL ODOMETER DOES NOT WORK. THE GEAR SHIFT DISPLAY (PRND321) DOES NOT WORK EITHER! I HAVE TO FEEL WHEN I SWITCH FROM PARK TO DRIVE. DURING VEHICLE INSPECTIONS I HAVE TO GUESS MY CORRECT MILEAGE, BECAUSE IT'S BLANK! I REPLACED THE INSTRUMENT PANEL CLUSTER ON FEBRUARY 28, 2010. IN OCTOBER 2011 THE EXPLAINED PROBLEMS RECURRED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438785December 6, 2011
SUSPENSION:FRONT:HUB
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT THE OIL WAS BEING CHANGED WHEN HE WAS INFORMED BY AN INDEPENDENT MECHANIC THAT THE HUBS WERE DETACHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436175November 17, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT WAS DRIVING IN A REMOTELY DARK AREA WHEN THE HIGH BEAMS WERE ENGAGED BUT THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,100 AND THE CURRENT MILEAGE WAS 102,267.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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