BMW X2 Complaints

9 consumer complaints on file.

#11756822August 13, 2026
STEERING, UNKNOWN OR OTHER
Vehicle History Report 07/07/2026 05:37 PM 2026 BMW X2 M35I (A7) 4DR SUV Repair Order: 755783 Mileage: 2212 Total: $0.00 Open Date: 05/29/2026 Closed Date: 05/30/2026 Service: CSDR Customer states just test drove shop foreman stated steering wheel off centered and recommending alignment again. Complaint: Customer states just test drove with shop foreman and shop foreman stated steering wheel off centered and recommending alignment again. Cause: Correction: PERFORMED 4 WHEEL ALIGNMENT. FOUND ALIGNMENT MEASUREMENT TO BE WITHIN MANUFACTURE SPECIFICATION, AND EVEN SIDE TO SIDE. PERFORMED ADJUSTMENT AT THE FRONT AXLE TO CORRECT STEERING WHEEL OFF CENTER. PERFORMED TEST DRIVE, VEHICLE IS DRIVING STRAIGHT AND TRUE AT THIS TIME, ALL OK. 5 times in the shop for this. Customer states idrive screen and cluster blacks out from time to time and stays off for awhile before coming back on Correction: 2095 Connected battery charger and ICOM to vehicle. Ran vehicle test vehicle needs to be programmed to latest I-Level. Performed programming of vehicle. Service: 3200601 ADJUSTING TOE-IN ON FRONT AXLE Service: 3200621 ADJUSTING REAR AXLE AND RENEWING WITH ECCENTRIC SCREWS Service: 3200155 KINEMATICS DIAGNOSIS SYSTEM WHEEL ALIGNMENT WITH RIDE HEIGHT MEASUREMENT WITHOUT LOADING THE VEHICLE PERFORMED ROAD TEST. VERIFIED STEERING WHEEL OFF CENTER TO THE LEFT. NO SIGNS OF OUTSIDE INFLUENCE. PERFORMED 4 WHEEL ALIGNMENT. FOUND LEFT REAR TOE AND CAMBER OUT OF SPECIFICATION. AND BOTH FRONT TOE OUT OF SPECIFICATION. PERFORMED ADJUSTMENT OF THE REAR AXLE, OK. REPLACED THE REAR CABER ECCENTRIC BOLTS/NUTS. PERFORMED ADJUSTMENT FOR FRONT AXLE (TOE). PERFORMED 2ND ROAD TEST TO VERIFY REPAIRS. THE STEERING WHEEL IS CENTERED AND THE VEHICLE IS DRIVING STRAIGHT AND TRUE. Complaint: DURING ROAD TEST AFTER ALIGNMENT CHECK ENGINE LIGHT IS ON. REPLACE THE SUCTION JET PUMP VENT LINE. 2 weeks in the shop. total 25 days in the shop. problems started after 300 miles. bmw refuse to take this car bac
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745668June 22, 2026
UNKNOWN OR OTHER
I am requesting an executive review of my ongoing case regarding my 2026 BMW X2. Since purchasing the vehicle approximately seven months ago, I have experienced several recurring issues that remain unresolved despite numerous visits to the dealership and multiple communications with BMW Customer Relations. The primary concerns include: • A loud and persistent noise coming from the rear driver's side of the vehicle. • A recurring check engine light. • A reverse warning notification appearing on the vehicle's screen while I am driving forward. The vehicle has been returned to the dealership on multiple occasions for diagnosis and repair. I have also provided videos documenting these issues. Although dealership personnel have acknowledged that they can hear the noise in the videos and have indicated they may know what is causing it, I have repeatedly been informed that the issue cannot be duplicated while the vehicle is in their possession. As a result, the defects remain unresolved, and I continue to experience the same concerns. My greatest concern is the safety-related nature of these issues, particularly the reverse warning appearing while the vehicle is being driven. In addition, the ongoing check engine light and rear-end noise have significantly impacted my confidence in the reliability and safety of this vehicle. I have made every reasonable effort to work cooperatively with both the dealership and BMW to resolve these concerns. However, after multiple repair attempts and continued documentation of the issues, I am seeking executive assistance in obtaining a meaningful resolution. I respectfully request: 1. A comprehensive review of my case and repair history. 2. An independent evaluation of the vehicle's ongoing defects. 3. A written explanation of the findings regarding these recurring issues. 4. Information regarding any available options for further resolution, including repurchase, replacement, or other remedies if appropriate. I am prepared to provide all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736682May 8, 2026
VISIBILITY/WIPER
Enterprise rental regional manager Amber Backman is allowing staff to release vehicles after having criminal damage to them and even on the release paperwork she allows techs to send it clearly states Windshield star and all her workers think that it is ok and "normal" to do these things. I repeatedly attempted to redirect staff and they are selling DW/CDW as insurance and making customer provide them PII over the phone or else they have to bring it in for them to inspect. Even after speaking to David Neighbors who is allegedly the Risk or compliance supervisor and he finally took the Avondale IR number he did not addess the lack of knowledge and compliance of staff and how the manager Amber Backman repeatedly said to me " per industry standards, I don't need to take report" of the damage to the windshield obstructing the view of drivers on their rentals.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11734373April 28, 2026
POWER TRAIN
I experienced multiple unintended gear changes while stopped in traffic in a 2026 BMW X2 xDrive28i (~11,800 miles, rental vehicle, prior usage unknown). The vehicle uses a small electronic toggle gear selector located immediately adjacent to the cupholders. Incident 1: While stopped with my foot on the brake, the engine shut off due to auto start/stop. When I released the brake, the engine restarted but the vehicle did not move forward and instead revved slightly. I immediately pulled the selector back and the vehicle resumed normal forward movement. I did not intentionally shift gears and believe the vehicle had unintentionally shifted into Neutral. Incident 2: While stopped with my foot on the brake, I reached for a drink in the cupholder. During this normal action, the gear selector was likely contacted unintentionally. The vehicle shifted into Reverse without my intent, confirmed by the backup camera activating. The vehicle did not move because I remained on the brake and recognized the issue immediately. Afterward, I tested this interaction in a controlled environment in my driveway. While stationary with my foot on the brake, repeatedly reaching for a cup caused the vehicle to shift into Neutral or Reverse multiple times without intentional input or clear tactile feedback. The selector’s location next to the cupholder and its sensitivity allow incidental contact during normal use. As a left-handed driver reaching across the console (with a wristwatch and jacket), contact may occur without awareness. This creates risk of unintended gear selection, unexpected movement, or failure to move when expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734245April 28, 2026
SERVICE BRAKES
Driving the car from Dallas to Santa Fe with our 20lb Cavalier King Charles Spaniel, the dog put his paw on the Park button (just in front of the console cover and behind the shifter knob) and the car immediately went into a hard braking action. I almost lost control of the car when this happened; and at 75mph!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660547May 12, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This vehicle was sold to me as new without disclosing the open recall. I purchased the vehicle on 08.01.2024. The recall was issued on 02.12.2024, five months earlier. This recall affects the electronic breaking system(s). There is no current fix/solution to the recall at this time. The Federal Motor Vehicle Safety Act prohibits dealerships from selling new vehicles with active recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659175May 6, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While driving on the interstate, the drivetrain malfunction warning appeared causing the car to become "limp." This limp mode caused a sudden inability to accelerate in a lane requiring mobility to avoid collision with merging right lane traffic. If this car had not already been in the far right lane, it would have potentially cause a serious hazard in a high traffic area. Prior to this drivetrain warning, the vehicle had been serviced at BMW twice in the past 6 months. December of 2024 the battery was replaced. All 4 run flat tires were purchased new in April. By the end of April this drivetrain malfunction occurred requiring a tow back to BMW. Initially they diagnosed the battery as bad, though I informed them that shouldn't be happening since the battery was purchased just a few months prior. After more testing, I was informed that the battery is fine but the throttle body is draining it. This is a part that should last throughout the life of the engine. I asked if there was any way this could have been diagnosed during previous service, as this is a serious failure and had I not told them I already bought a new battery I would have had another incorrect diagnosis and further engine damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620236October 16, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X2. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484911September 16, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER, STEERING
-Windshield cracks spontaneously with no impact, while kept in desirable conditions, and while stationary -Steering wheel clicks at least 3 times when signaling and turning, verified defective at Advantage BMW; dealership GM tried to cover it up-Reported to Advantage BMW General Manager on or about June/July 2022; -GPS faulty, provides inaccurate directions that led to a brick wall, and nearly off a bridge-reported to GM Advantage BMW on or about June or July 2022 June/July 2022-reported GPS, lane departure not working to General Manager-Advantage BMW September 2022-reported windshield Sewell BMW Grapevine, TX [XXX]-Director Fixed at BMW Grapevine, TX tried to put a hole in vehicle windshield September 2022 in an attempt to cover up the defective windshield that cracked for no reason. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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