BMW i5 Complaints

26 consumer complaints on file.

#11614008September 11, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW I5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608006August 12, 2024
SERVICE BRAKES
Recall of thousands of BMWs starting February 12, 2024. My car was recently included in this with a "remedy unavailable." Spoke to BMW north america, including the recall department, corporate customer service, and multiple local BMW service centers. No remedy available and unknown when it will be. The dealers believe BMW is allocating parts based on VIN, but not sure. As of know, my car has serious brake issue that cannot be serviced. This is a family car for spouse and two children. No transparency from BMW about crash risk and no transparency on timeline for fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594543June 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving a brand-new 2025 BMW i5 electric car, just leased from dealer the day before. The car was at rest, waiting for traffic light to turn green. Then the car started to move forward, and suddenly hit the car in front with a big thrust. My foot was on the brake trying to stop the car, but I felt like being hit by another car behind me, twice, the second time being the final thrust. My wife on the passenger side also felt the car shaking before the collision. Looking back after the collision, there was actually no car hitting mine. I believe the braking system failed. I have downloaded the video recordings from the car, with 30 seconds before and 30 seconds after the accident, by front, rear, left and right cameras, confirming that the car was at rest for about 20 seconds, then moving forward, and finally accelerating with a big thrust into the collision. I wish to have the Event Data Recorder (EDR) data to verify the pressure I applied on the brake pedal (or/and the pressure on the accelerator pedal as others may speculate that I did), to nail down the facts. Two cars in front of mime were damaged, and one lady driver had injury. Luckily all cars were initially at rest. With higher speed and such brake failure it can cause deaths. I have reported the problem to the BMW dealer in Rockville, Maryland. I will report to BMW manufacturer too. The dealer said BMW can send engineer to pull the EDR data and investigate. It will take time though. I have reported the accident to insurance company. I'll talk with the insurance agent assigned to the case next Monday, to discuss what he wants to do for inspection. In addition to the brake failure, there was no automatic emergency braking, or forward collision warning, as in my previous leased BMW car. The dealer did set up safety features before leasing the car to me, such as the video recording 30 seconds before and after. This makes the accident more surprising.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11591979June 2, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Rear Cross Traffic Warning does not produce an audible alert. It can cause you to accidentally back into oncoming traffic. This has been the case on several occasions especially when there is a hill behind you and traffic crests the hill and appears quickly. Blind Spot Warning does not produce an audible alert or view in the instrument cluster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573600February 23, 2024
WHEELS
I was driving east bound on [XXX] in the Chicago, IL area at the exit before [XXX]. I was driving the speed limit of 55 mph. The car hit a pot-hole and the right front tire shattered, meaning that the rim of the tire snapped into two pieces along the circumference of the rim. I am drawing your attention to this occurrence because a rim of the wheel shouldn't snap into two pieces after hitting a nominal pot-hole driving at normal speeds. The tire, the rim both had to be replaced and work was needed to test the car for further damage and to re-align the tires amounting to an expense of ~ $1,826. I believe the material strength of the metal of the rim of the wheel, is not specked correctly for normal road conditions. After hitting the pot hole, the car was extremely hard to control in order to drive to the side of the fast moving interstate highway. It was only by luck and my experience in driving that I was able to pull over in ~ 5 lanes of high speed traffic. The car is very heavy due to the battery in the car. It was essentially like driving a slab of cement with no directional capability. This is very dangerous and I am drawing this to your attention to prevent auto accidents that can cause human death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572560February 17, 2024
UNKNOWN OR OTHER
An option on the car was crystal or glass knobs. The issue is the the sun reflects off the main iDrive knob and right into your eyes making it hard or challenging eye or drive the car safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW i5