American Ironhorse Texas Chopper Complaints (2003)

4 consumer complaints on file.

• #10201150August 29, 2007
  SUSPENSION:REAR:SHOCK ABSORBER, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

  POOR DESIGN IN MOTORCYCLE SHOCK MOUNT LED TO FAILURE OF WELD AND BREAKAGE CAUSING REAR WHEEL OF MOTORCYCLE TO LOCK AGAINST FENDER RESULTING IN A CRASH AND INJURIES. SAME MAKE AND MODEL MOTORCYCLES HAS A HISTORY OF FAILURE IN SAME AREA. *JB

  Crash:

  Yes

  Fire:

  No

  Injuries:

  2

  Deaths:

  0

• #10152982March 3, 2006
  UNKNOWN OR OTHER

  E-MAIL FOIA REQUEST ALL DOCUMENTS RELATED TO COMPLAINTS OR CONCERNS RE DEFECTS OF THE 2003 TEXAS CHOPPER MFD BY AMERICAN IRONHORSE. *TS *NM***NAR***

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10082475July 22, 2004
  SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

  COMPLAINT IS A RESULT TO DAMAGE DONE TO VEHICLE STEMMING FROM WORK DONE BY DEALER DURING SAFETY RECALL REPLACEMENT OF BRAKE ROTORS. VEHICLE FRAME HAS BEEN LEFT EXPOSED TO CORROSION SHORTENING THE LIFE EXPECTANCY OF VEHICLE FRAME. JAN. 31, 2004: I RECEIVED A NHTSA SAFETY RECALL NOTICE {NHTSA RECALL NO. 03V521}. APR. 1, 2004: THE DEALER NOTIFIED ME THAT THE WORK WAS COMPLETED. APR. 30, 2004: I DISCOVERED THAT THE POLISHED BILLET ALUMINUM CENTERS OF THE NEWLY INSTALLED LEFT FRONT BRAKE ROTOR AND REAR BRAKE ROTOR WERE SCRATCHED. THE POLISHED BILLET ALUMINUM REAR WHEEL WAS ALSO SCRATCHED AND GOUGED IN NUMEROUS LOCATIONS. I CONTACTED THE DEALER DURING THE WEEK OF MAY 3 TO INFORM THEM OF WHAT I FOUND. MAY 17, 2004: AMERICAN IRONHORSE WAS CONTACTED, VIA EMAIL, ABOUT THE DAMAGE. MAY 19, 2004: I WAS CONTACTED BY AMERICAN IRONHORSE AND WAS INFORMED THAT ARRANGEMENTS WERE BEING MADE TO HAVE THE DEALER REMOVE THE FRONT & REAR WHEEL ASSEMBLIES AND SHIP THEM TO AMERICAN IRONHORSE. MAY 29, 2004: THE DAMAGE TO THE ROTORS AND REAR WHEEL WAS SATISFACTORILY REPAIRED, HOWEVER; I DISCOVERED THAT THE POWDER COAT FINISH ON THE BOTTOM OF THE FRAME RAILS AND CENTER CROSS MEMBER WAS SIGNIFICANTLY DAMAGED (SCRATCHES AND ABRASIONS). IN ADDITION, A PIECE OF THE FRAME ASSEMBLY WAS BROKEN AT THE WELD. MAY 31, 2004: BIKERS DREAM (DENVER) & AMERICAN IRONHORSE WAS NOTIFIED OF THE DAMAGE I DISCOVERED. JUN. 9, 2004: AMERICAN IRONHORSE PICKED UP MY MOTORCYCLE AT BIKERS DREAM (DENVER) AND TRANSPORTED IT TO THEIR FACTORY IN FT. WORTH, TX. JULY. 19, 2004: WHAT IS DISCOVERED IS MISMATCH OF COLOR AND FINISH, OVER SPRAY OF PAINT & CLEAR COAT, DAMAGE DONE TO PREVIOUSLY UNDAMAGED AREAS BY SANDING, AREAS OF PREVIOUS DAMAGE NOT ADDRESSED BY RESTORAL AND NEW DAMAGE IN THE FORM OF SCRATCHES & GOUGES IN THE OUTER PRIMARY COVER. JUL. 20, 2004: AMERICAN IRONHORSE IS CONTACTED ABOUT THE CONDITION OF THE MOTORCYCLE. I WAS INFORMED THAT THEY WOULD NOT DO ANYTHING ELSE TO MAKE THIS RIGHT BY ME. *JB

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10071614April 26, 2004
  SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

  NHTSA RECALL 03V521000 CONCERNING BRAKE ROTOR FAILURE. CONSUMER CONTACTED THE DEALER IN FEBRUARY AND WAS TOLD THAT THE PARTS WERE NOT AVAILABLE. MECHANIC COULD NOT TELL THE CONSUMER WHEN THE PARTS WOULD BE AVAILABLE. *AK

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0