Volvo XC90 Complaints (2017)

81 consumer complaints on file.

#11571189February 10, 2024
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The rear passenger door will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569838February 4, 2024
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Passenger and driver side rear door lock are inoperable from outside and inside. The issue has been widely reported by other vehicle owners. The root cause has been reported as water damaging the locking mechanisms. Volvo redesigned the mechanisms but has not issued a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566797January 21, 2024
SUSPENSION
Received a Suspension Service Required message on the gauge cluster. Online searching led to this from the NHTSA website: [XXX] I contest it is not accurate and it did not go far enough to protect consumers. Per the above, there is a logical condition in order to take advantage of the warranty which requires precisely 2 error codes to “prove” that the air suspension compressor needs to be replaced and can be covered under the warranty. My compressor fuse had blown per the bulletin. I replaced the fuse and the compressor started to work again. The error went away. I was still concerned of the safety of the vehicle (something caused the fuse to blow). I took it to the dealer to have them scan the codes to confirm the above warranty would cover the cost to replace the compressor - which by the way the entire intent of the warranty is to convey that the compressor is known to have a design defect. What this warranty is NOT is an exhaustive fault tree analysis to show all the causal paths that can lead to the root cause. However, because Volvo identifies one single logical fault path - I was not able to have my compressor covered under warranty. The reason the dealership gave me was that both error codes in the warranty would have had to come up in their scan in order to take advantage of it - and mine only showed 1 of the codes. Then I requested a quote and what was needed to fix the problem so that I could pay for it. Their quote was $1,088 for them to replace the air compressor and relay. Stop right there. That quote I received from Volvo was a clear cut and dry admission (from Volvo themselves) that only having received 1 error code is enough to justify the warranty - because one or both error codes leads to the same recommended replacement. Even still, I’m forced to pay for a known defective part that presents a safety issue. Not fair. This should have been a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543790September 11, 2023
ENGINE
The contact owns a 2017 Volvo XC90. The contact stated that while his wife was driving at an unknown speed, she noticed smoke from the engine compartment. The vehicle spontaneously caught fire. The coolant warning light was illuminated a minute prior to the failure. There were no reported injuries or air bag deployments. The fire department was on the scene. The vehicle was towed to an unknown location. A police report was filed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 79,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11523326May 22, 2023
SUSPENSION, STRUCTURE:BODY
The 2017 Volvo xc90 hybrid regularly experiences these two issues when it is below freezing in Montana: 1) doors do not catch in the latch so they do not close and/or will fly open when turning. This occurs every time the temperature is below zero. 2) when below zero temperature occurs,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519852May 1, 2023
ENGINE
On Saturday, April 22, 2023, I was driving when I noticed the vehicle had issues when driving/accelerating on the local roads. The car had delay in accelerating and/or had trouble with power when driving. There were also instances of plumes of white smoke coming out from the exhaust. Once I noticed the issue, I immediately drove the vehicle home. This is a major safety issue for myself and for others; afraid the car may suddenly break down in the road and/or unable to pick up speed when needed and unintentionally causing an accident on the road. On the way home, the vehicle dash board displayed engine system light and the performance was reduced. On Monday, April 24, 2023, the vehicle was towed to an independent mechanic for inspection. I was informed by the mechanic that the number one (1) cylinder of the engine had lost compression and there are serious problems with the engine. The vehicle is available for inspection. Given that the engine is such a critical component of the vehicle, I would not expect such engine failure in a six (6) year old vehicle, that has been regularly maintained, never been in any major accident and had not previously experience any engine issues. I believe the engine failure was due to defects in the vehicle. I have reached out to manufacturer via email/mail for assistance and information regarding this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504497January 30, 2023
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2017 Volvo XC90. The contact stated while driving 30 MPH, a vehicle approximately 50 yards in front of him stopped and caused the Forward Collision Avoidance feature to be activated. The vehicle came to a complete stop with an audible beeping sound and a warning illustration displayed on the instrument panel. The contact contended that he was a safe distance away from the vehicle and that the Forward Collision Avoidance feature should not have activated. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499730January 2, 2023
UNKNOWN OR OTHER
My car had a sudden, catastrophic leak of coolant from a premature failure of a hose on a 5 year old car with 65000 miles. We were driving through mountains and there was no safe shoulder to pull over. I drove 1.5 miles to a service center. I bought the car new and all service work was done at Volvo dealers and all regular maintenance was performed. There were no leaks of coolant prior to the sudden hose failure. The first alert that something was wrong was a red warning light on the dash directing me to stop the car and turn off the engine immediately. Testing on the engine showed a high level of CO in the coolant, indicating a warped head. The entire engine must be replaced. I contend that this was premature failure of a part. I had my insurance agency, Allstate, discuss the case with the Volvo dealership and Allstate was told there was no evidence of impact road damage on the part. I have asked my agent to provide me with written confirmation of their discussion. I have also asked for the defective part to be put aside and saved when the engine is replaced and will be able to send it to NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486539September 26, 2022
STRUCTURE:BODY
Rear passenger doors would get locked stuck, and can not get unlocked from inside or outside. This issue would remain even after locking/unlocking car multiple times or enabling/disabling child lock multiple times. Dealer suggested this is common issue in this model of the car, and needs an expensive repair of the latch mechanism. This is a safety hazard as this would would trap the passengers inside the car in case of accident or any other emergency. Please look in to this matter, this should not be happening in a relatively new(5 years), low mileage, always garaged car like Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481007August 24, 2022
VISIBILITY/WIPER, EXTERIOR LIGHTING:TURN SIGNAL, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2017 Volvo XC90. The contact stated that while driving at an undisclosed speed, the 12-volt Battery Charging Fault message and battery warning light illuminated. Additionally, the windshield wipers and turn signals were inoperable. The vehicle was taken to the dealer where it was diagnosed with battery failure. The dealer informed the contact that the battery software needed to be updated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. The consumer stated the problem was software updates which resolved all the problems, but wants to understand why the software update caused so many issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473075July 9, 2022
AIR BAGS
The airbag sign comes on but nothing wrong with the car. This is third time it came on. Adaptive auto breaking switch does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463566May 5, 2022
SUSPENSION
The air suspension dust covers on the rear air springs were originally installed from the factory using substandard plastic zip ties that are known to slip off. This is a known design flaw and is even documented by Volvo via technical journal and reported to the NHTSA as follows. NHTSA ID Number: 10158664 Manufacturer Communication Number: TJ30517.6.0-2019 All vehicles with this design flaw are at risk failure of the rear air springs. The manufacturer has taken a wait and see approach to pass on the cost of repairs to customers. One of the air springs was found to have its dust cover slip off and was confirmed by a Volvo dealer. This was caused due to use of plastic zip ties rather than crimped metal straps which have been used as a repair documented by the manufacturer and used in newer version of the air springs. The cost of repair for each spring affected is $1300-1500 and at the time of repair the require that the unaffected air spring be remediated with a metal strap to prevent failure which could lead to unexpected and catastrophic air spring collapse. I obtained two quotes from two Volvo dealers. Volvo has already voluntarily extended the warranty on another associated component for their air suspension system which they know to have a manufacturing flaw. This air spring design flaw should also be included or added as a separate voluntary or mandatory campaign. Fortunately, I noticed this failure while replacing winter tires for summer tires and was able to preemptively get this assessed by my servicing dealer. They explained the severity of the issue and recommended as per Volvo's Technical Journal to replace the entire air spring as it was compromised due to road debris exposure from having its dust cover drop. A component failure due to an inappropriate restraint being used to retain a safety shield around the air spring could lead to loss of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460563April 12, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
While driving in hybrid mode while both the gasoline and electric motor are running or shifting back and forth, occasionally the electric motor will come on with a sharp, sometimes loud, metallic “bang”. The sound and feel appears to be coming from the rear. The last two times it happened, the car lunged forward on its own without additional pressure on the accelerator, and once over the past week it lunged forward near an intersection when lifting off the accelerator pedal and engaging the brake. The lunge almost caused me to rear end the car in front of me which I was not very close to. This occurs about once every 50 miles travelled or once per day and at various speeds. To date it has not generated a CEL or any other type of warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455808March 9, 2022
AIR BAGS, EQUIPMENT
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432610September 11, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420986June 15, 2021
ENGINE
Coolant bleed hose broke causing vehicle to overheat. Part is made of plastic and not durable for long-term use. 2016 year was recalled, but not on the 2017 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407000April 8, 2021
ELECTRICAL SYSTEM
CENTRAL CONSOLE WILL "REBOOT" FOR NO APPARENT REASON. THE SCREEN GOES BLANK AND AFTER A FEW MINUTES IT DISPLAYS A ANIMATED ROTATING CIRCLE LIKE IT IS STARTING TO BOOT UP. IT CAN TAKE 5+ MINUTES FOR THE REBOOT PROCESS. WHILE IT IS DOING IT THERE IS NO ACCESS TO THE INSTRUMENTS AND CONTROLS IT PROVIDES ACCESS TO. IT USUALLY HAPPENS WITHIN THE FIRST 5 MINUTES OF STARTING THE VEHICLE, BUT IT HAS OCCURED 20+ MINUTES INTO A DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398899March 3, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341377July 24, 2020
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288054December 9, 2019
ENGINE
LEAK IN RADIATOR HOSE CAUSED CAR TO LOOSE ENOUGH WATER IN RADIATOR TO CAUSE ALARM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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