Volkswagen Tiguan Complaints (2012)

153 consumer complaints on file.

#11063961January 21, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
WHEN BACKING OUT OF A PARKING SPOT, I HEARD A CRACK FROM THE STEERING WHEEL. AN ERROR: AIRBAG WARNING LIGHT CAME ON, AND THE HORN AND STEERING WHEEL CONTROLS STOPPED WORKING. THIS APPEARS TO BE A CLOCK SPRING FAILURE. I BELIEVE THIS VEHICLE WAS SUBJECT TO A PREVIOUS RECALL FOR THIS PART, AND IT WAS PROBABLY REPLACED UNDER PREVIOUS OWNERSHIP. WILL BE TAKING IT TO THE DEALER ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062507January 12, 2018
POWER TRAIN
IN JAN 2018 WITH LESS THEN 58K MILES ON IT MY 2012 TIGUAN STARTED LOSING COOLANT. I WAS DRIVING AND THE THERMOSTAT SENSOR WENT OFF, I PULLED OVER AND FOUND THE COOLANT LEVEL WAS VERY LOW. THE PROBLEM WAS DIAGNOSED AS A LEAKING WATER PUMP WHICH HAD TO BE REPLACED, AT THE SAME TIME THE SERPENTINE BELT AND TENSIONER ALSO NEEDED TO BE REPLACED. I CALLED VW AND THEY SAID BECAUSE MY CAR WAS ACTUALLY BOUGHT IN 2011 THAT THE 5 YEAR / 60K POWERTRAIN WARRANTY WHICH WOULD HAVE COVERED THIS NO LONGER APPLIED (E.G. BECAUSE IT WAS AFTER 5 YEARS FROM SALE) AND THERE WAS NOTHING THEY WOULD DO FOR ME (E.G. I WAS ON MY OWN TO FIX IT). THE REPAIR WAS ~$1300 WHICH IS VERY FRUSTRATING ON A CAR WITH LOW MILES THAT IS DRIVEN CAREFULLY AND WELL CARED FOR. THE MORE FRUSTRATING THING IS THAT VW HAD THE EXACT SAME ISSUE ON THEIR GTI MODELS FROM THESE EXACT SAME YEARS AND ISSUED A RECALL ON THESE WATER PUMPS ( SEE: HTTPS://HUMBLEMECHANIC.COM/WATER-PUMP-RECALL-MK6-GTI-PODCAST-EPISODE-88/ ) BUT WERE UNWILLING TO DO ANYTHING FOR ME WHEN I HAD THE SAME PROBLEM WITH THE TIGUAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061244January 8, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING AND THE CAR BEGAN TO STALL AND VIBRATE. I HAD TO PULL OVER AND TOOK THE CAR IN AND THE REPORTED THAT THE IGNITION COIL WAS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045451November 12, 2017
AIR BAGS
IN AN ACCIDENT INVOLVING REAR HIT, WHICH SENT THE VEHICLE INTO A DITCH APPROX. 8 FEET DEEP, WITH AN IMPACT SEVERE ENOUGH TO HOSPITALIZE THE FRONT SEAT PASENGER WITH FRACTURED STERNUM AN INTERNAL BLEEDING CAUSED BY A SEAT BELT. NONE OF THE AIRBAGS DEPLOYED . PER THE DOTOR, INJURY COULD BE AVOIDED IF FRONT AIRBAG DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11044148November 7, 2017
FUEL/PROPULSION SYSTEM
FUEL DOOR WILL NOT OPEN. THEREFORE, I CANNOT REFUEL THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043954November 6, 2017
AIR BAGS
2012 TIGUAN WAS RECALLED FOR THE AIR BAG DUE TO THE CLOCK SPRINGS BUT MY VIN IS NOT PART OF THE RECALL HOWEVER OCT 2014 APRIL 2017 AND AGAIN TODAY NOV 17 I HAD TO BRING MY CAR IN DUE TO THE AIR BAG ( CLOCK SPRINGS) I HAD TO PAY IN 14 AND APRIL 17 TODAY I DID NOT SINCE IT HAPPENED WITHIN 12 MONTHS OF THE LAST REPAIR I DON'T UNDERSTAND HOW THIS VEHICLE IS NOT PART OF THE RECALL WHEN THIS HAS HAPPENED 3 TIMES AND THIS CAR WAS PURCHASED NEW . I DON'T FEEL I SHOULD HAVE PAID FOR 2014 AND APRIL 2017. ALL 3X WHERE DONE AT THE SAME DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023540September 14, 2017
ENGINE
CHECK ENGINE LIGHT CAME ON AND TRIGGERED CODE REFLECTING MISFIRES. DEALERSHIP CHECKED OUT AND IT IS A CARBON BUILDUP ON INTAKE VALVES. I AM TOLD THIS IS A WIDESPREAD PROBLEM WITH DIRECT INJECTION SYTEMS ESPECIALLY ON VOLKSWAGENS, BMWS, AUDIS. THE SUGGESTED FIX IS TO HAVE A SHOP OR DEALER REMOVE MANIFOLD AND USE A MEDIA BLAST OF WALNUT SHELLS TO REMOVE THE CARBON. THIS WILL ONLY LAST UNTIL THE BUILDUP COMES BACK. THIS SUV HAS APPROX 62,000 MILES ON IT. THE COST OF GETTING THE VALVES CLEANED RANGES ANYWHERE FROM $400 TO 1200. THIS PROBLEM IS AN INHERENT ISSUE WITH DESIGN AND THERE IS NOTHING A CONSUMEER CAN DO TO PREVENT IT. AS ONE REPAIR SHOP SAID, IT IS INEVITABLE AND ALL DIRECT INJECTION ENGINES WILL SUFFER THIS PROBLEM. I AM APPALLED THAT THERE IS NO RECALL ON THIS ISSUE AND WHEN THE DEALER SAYS IT IS A MAINTENANCE TYPE ITEM IT REALLY MAKES NO SENSE TO ME. PROPER MAINTENANCE SHOULD NEVER INCLUDE WALNUT BLASTING OF CARBON DEPOSITS ON VALVES!!! MANUFACTURERS NEED TO STEP UP AND ADMIT THEIR MISTAKES AND TAKE RESPONSIBILITY FOR THEIR DESIGN FLAWS. IF I HAD BEEN TOLD WHEN PURCHASING THE CAR THAT YOU WILL NEED TO DO THE MEDIA BLASTING AT 60K, I CERTAINLY WOULD NOT HAVE MADE THE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020732August 31, 2017
ENGINE
MY CHECK ENGINE LIGHT CAME ON, INDICATING CODE P0341. I TOOK THE CAR INTO THE SHOP AND THEY REPLACED THE CAMSHAFT POSITION SENSOR IN AN ATTEMPT TO FIX THE PROBLEM. THE CAR WAS RETURNED TO ME WITH THE CHECK ENGINE LIGHT OFF. TWO DRIVES LATER THE CHECK ENGINE LIGHT WAS BACK ON, AND WHILE DRIVING THE EPC LIGHT WOULD INTERMITTENTLY LIGHT WHEN A NASTY RATTLE BECAME AUDIBLE. THIS TYPICALLY HAPPENED UPON ACCELERATION, NEAR 2K RPM. I HAVE NOT DRIVEN IT OVER 30 MPH SINCE THIS ISSUE STARTED, ONLY ACCELERATING VERY GINGERLY. I TOOK THE CAR BACK INTO THE MECHANIC, AT WHICH POINT THEY INFORMED ME THE CAM CHAIN TENSIONER AND GUIDES HAD FAILED OR WERE IN THE PROCESS OF FAILING. THEY INFORMED ME THAT REPAIRING THE TIMING CHAIN COMPONENTS WOULD COST $4000, BUT THAT THE ENGINE IS ALSO BURNING OIL. THEY RECOMMENDED A TOTAL ENGINE REPLACEMENT FOR $5400. I PURCHASED THE TIGUAN USED FROM LARSON VW IN TACOMA, WA NOVEMBER 2015 (JUST UNDER 2 YEARS AGO) WITH 59000 MILES ON IT. IT CURRENTLY HAS ~89000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020570August 30, 2017
AIR BAGS
AIRBAG MALFUNCTION PREVENTING THE HORN FROM WORKING IN THE STEERING WHEEL AND INDICATOR LIGHT ON DASH IS LIT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015024August 14, 2017
ENGINE
TIMING CHAIN FAILED AND RESULTED IN ENGINE FAILURE AT 80,000 MILES. VOLKSWAGEN REFUSES TO HELP ME. I'VE HAD PROBLEMS WITH THIS CAR SINCE I PURCHASED IT. I SEE THERE ARE MANY VW OWNERS WITH THIS VERY SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012749August 4, 2017
UNKNOWN OR OTHER
ON THE FOURTH OF JULY WEEKEND I OPENED USED MY PANORAMIC SUNROOF AS I HAVE NUMEROUS TIMES BEFORE. WHILE ATTEMPTING TO CLOSE THE SUNSHADE I HEARD A WEIRD NOISE COME FROM THE TRACK AND THE FABRIC RETRACTED BACK INTO THE OPEN POSITION. I ONCE MORE PUSHED THE CLOSE BUTTON TO CLOSE THE SUNSHADE AND WHILE MOVING FORWARD THE FABRIC RIPPED AND THE COIL RETRACTED SLIGHTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005339July 14, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (ONTARIO VOLKSWAGEN IN ONTARIO, CA) WHO STATED THAT THE RECALL REPAIR WAS COMPLETED IN 2016. THE CONTACT WAS REFERRED TO NHTSA. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS COMPLETED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,928.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000395June 21, 2017
ENGINE
I'VE HAD OIL CONSUMPTION ISSUES FOR A COUPLE YEARS...BUT WAS ALWAYS BRUSHED OFF BY THE DEALER BEING TOLD IT'S 'WITHIN VW SPECK' UNTIL THE WARRANTY EXPIRED (THEY ALSO NEVER DOCUMENTED THESE VISITS). THEN MIRACULOUSLY THEY FOUND AN ISSUE WHICH WAS NOW A $3000 FIX. I TOOK IT FOR A 2ND OPINION TO ANOTHER VW DEALER AND WAS TOLD THE TURBO DIDN'T NOT NEED TO BE REPLACED. NOW MY CAR IS COMPLETE FAILURE DUE TO THE TIMING CHAIN SKIPPING AND ALSO FIRED ALL THE PISTONS AT ONCE. NOW IT'S A $7500 REPAIR TO FIX THE TURBO AND THE ENGINE. NO WARNING LIGHTS CAME ON; NO OIL LIGHT; NO ISSUES DRIVING IT. IT WORKED PERFECTLY UNTIL I TRIED TO START IT TO LEAVE. NEITHER ONE OF THE DEALERS WILL ACCEPT RESPONSIBILITY AND VW OF AMERICA REFUSED TO HELP WITH THIS 'WARRANTY ISSUE'. (I HAVE MY ENTIRE SERVICE RECORD)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995530June 16, 2017
SEAT BELTS
IN OUR 2012 VW TIGUAN SEL, THE DRIVER SIDE SHOULDER SEAT BELT WOULD REMAIN AND/OR ENGAGE IN A LOCKED POSITION INCORRECTLY. THIS WOULD CREATE A VERY DANGEROUS AND STRESSFUL SITUATION FOR US. IT WOULD PREVENT US FROM BEING ABLE TO STRAP IN (WHICH IS ALSO A LAW IN OUR STATE). WE WOULD PULL ON THE DRIVER SIDE SEAT BELT AND IT WOULD LOCK'MAYBE GETTING A FEW INCHES OF SLACK AND CLEARLY NOT ENOUGH TO STRAP YOURSELF IN. THE VEHICLE COULD EITHER BE ON OR OFF WHEN THIS OCCURS. IN ADDITION, IF YOU WERE ABLE TO FINAGLE THE SEAT BELT OUT, SLOWLY AND PATIENTLY WHILE IT CONTINUALLY LOCKS AND GAINING ENOUGH SLACK TO STRAP YOURSELF IN AFTER MULTIPLE ATTEMPTS, IT COULD INCORRECTLY LOCK WHILE YOU ARE DRIVING PREVENTING YOU FROM MOVING YOUR TORSO AROUND TO PROPERLY CHECK BLIND SPOTS, MIRRORS, ETC. OUR SITUATION QUICKLY GOT WORSE TO THE POINT WHERE WE COULDN'T EVEN GET ENOUGH SLACK TO STRAP OURSELVES IN AND WERE FORCED TO DRIVE WITHOUT A SEAT BELT. WE HAD NO CHOICE BUT TO GET THIS FIXED AND PAYED THE DEALERSHIP OVER $600. WE WAITED SEVERAL DAYS FOR THE 'FAULTY PIN MECHANISM/ASSEMBLY' AND PART TO ARRIVE AT THE DEALERSHIP BECAUSE THEY SAID IT'S NOT A COMMON PART THEY KEEP IN STOCK AS IT'S NOT SOMETHING THEY TYPICALLY HAVE TO FIX. THIS IS CORRECT, A SEAT BELT ASSEMBLY/DESIGN SHOULD NEVER FAIL! I'VE VISITED FORUMS ONLINE AND READ ABOUT OTHER 2012 VW TIGUAN OWNERS WITH THE SAME ISSUE. PLEASE RECALL THIS TO AVOID ANYONE FROM GETTING SERIOUSLY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991676May 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. WHILE THE CONTACT'S SON WAS DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SHUTTERED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE VEHICLE'S TIMING CHAIN SKIPPED AND CAUSED THE ENGINE TO FAIL. THE TIMING CHAIN AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980930April 26, 2017
ENGINE
MY CAR SUDDENLY STARTED HAVING PROBLEMS ACCELERATING IN FREEWAY TRAFFIC. I TOOK IT TO A GARAGE AND GOT A PART REPAIRED. AFTERWARDS I WAS ALERTED TO EXCESSIVE OIL CONSUMPTION IN THE CAR (HAVING TO FILL OIL EVERY WEEK) AT NO POINT IS THERE A WARNING ABOUT THE OIL BURNING OR CHECK ENGINE LIGHT. THEN WITHOUT WARNING AGAIN WHILE DRIVING ON A CITY STREET, MY TENSIONER BELT SLIPS CAUSING MASSIVE ENGINE DAMAGE, RENDERING THE CAR UNDRIVEABLE AND THE ENGINE NOW NEEDS REPLACED ON A 5 YEAR OLD CAR. THERE ARE NUMEROUS LAWSUITS CURRENTLY PENDING AGAINST VOLKSWAGEN DUE TO THIS EXACT ISSUE AND YET THERE IS NO RECALL AND NO SAFETY WARNING BEING ISSUED. INDIVIDUALS ARE AT RISK BOTH SAFETY-WISE AND FINANCIALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980941April 26, 2017
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND THE STEERING CLOCK SPRING WAS REPLACED. THE CONTACT STATED THAT THE DEALER CONFIRMED THAT THE CLOCK SPRING WAS REPAIRED PER A PREVIOUS RECALL VIA THE PREVIOUS OWNER OF THE VEHICLE. THE CONTACT STATED THAT THE REPAIR FAILED AND IT WAS THE MANUFACTURER'S RESPONSIBILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS COMPLETED AND WOULD NOT BE DONE A SECOND TIME. THE FAILURE WAS NOT REMEDIED. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979183April 18, 2017
SEAT BELTS
WHEN THE VEHICLE IS STATIONARY, AND THE AMBIENT AIR IS APPROXIMATELY 65F, OR HIGHER THE DRIVERS SIDE SEAT BELT WILL NOT RELEASE/EXTEND NOT ALLOWING THE DRIVER TO FASTEN THE SEAT BELT. I HAVE TRIED WITH THE VEHICLE IN PARK, REVERSE, NEUTRAL, WITH AND WITHOUT THE E BREAK ON, AND MOVING FORWARD BUT THE BELT WILL NOT EXTEND, AFTER EXTENSIVE TRIES IT WILL EXTEND A SHORT DISTANCE AT A TIME UNTIL I CAN FINALLY FASTEN IT. THIS CONDITION HAPPENS WITH MUCH LESS SEVERITY AND FREQUENCY WHEN THE AIR IS COOLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979184April 18, 2017
SEAT BELTS
WHEN THE VEHICLE IS STATIONARY, AND THE AMBIENT AIR IS APPROXIMATELY 65F, OR HIGHER THE DRIVERS SIDE SEAT BELT WILL NOT RELEASE/EXTEND NOT ALLOWING THE DRIVER TO FASTEN THE SEAT BELT. I HAVE TRIED WITH THE VEHICLE IN PARK, REVERSE, NEUTRAL, WITH AND WITHOUT THE E BREAK ON, AND MOVING FORWARD BUT THE BELT WILL NOT EXTEND, AFTER EXTENSIVE TRIES IT WILL EXTEND A SHORT DISTANCE AT A TIME UNTIL I CAN FINALLY FASTEN IT. THIS CONDITION HAPPENS WITH MUCH LESS SEVERITY AND FREQUENCY WHEN THE AIR IS COOLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971946April 11, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. WHILE SLOWING DOWN TO MAKE A RIGHT TURN INTO A FUEL STATION, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, AFTER PLACING FUEL IN THE FUEL TANK, THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED PRIOR TO THE VEHICLE STALLING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING BELT SLIPPED AND CAME OUT OF TIMING. THE FAILURE CAUSED ALL THE PISTONS TO FIRE AT ONCE AND DESTROYED THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. UPDATED 07/18/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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