Volkswagen Tiguan Complaints (2016)

97 consumer complaints on file.

#11397026February 19, 2021
ENGINE
MY VEHICLE EXPERIENCED AN INTAKE MANIFOLD FAILURE AND REQUIRED REPLACEMENT. THIS IS A WIDELY KNOWN AND DOCUMENTED ISSUE WITH OLDER VERSION VW INTAKE MANIFOLDS. THERE IS ALSO AN EXTENDED WARRANTY APPLIED TO VW INTAKE MANIFOLDS WHICH I HAVE ADDED AS A DOCUMENT BELOW. VW CLAIMS THAT MY INTAKE MANIFOLD IS NOT COVERED BY THE EXTENDED WARRANTY EVEN THOUGH MY CAR HAS THE SAME CCTA ENGINE AND SAME INTAKE MANIFOLD AS THE ONES DESCRIBED IN THE NOTICE. THE WARRANTY EXTENSION SHOULD APPLY TO ANY OF THE VW VEHICLES THAT HAVE AFFECTED INTAKE MANIFOLDS. THE INTAKE MANIFOLD WAS COMPLETELY REDESIGNED BY VW IN 2017 TO ADDRESS SPECIFIC ISSUES WITH THE OLDER VERSION OF THE INTAKE MANIFOLD AS DESCRIBED IN THIS VIDEO DONE BY A VW EXPERT AND DOCUMENTED UNIVERSALLY. AS YOU CAN SEE IN THE DATE AND RECORDS, THIS UPDATE WAS RELEASED AFTER MY 2016 VW TIGUAN WAS BUILT, SO MY CAR HAS THE OLD VERSION OF THE INTAKE MANIFOLD. THE OLD VERSION SKU IS 06J133201BD AND THE NEW VERSION SKU IS 06J133201BH WHICH I HAVE LINKED BELOW WHICH ADDITIONALLY SUPPORTS MY CLAIM. THE WARRANTY EXTENSION ON THE INTAKE MANIFOLD BY VW WAS TOO NARROWLY APPLIED SINCE THERE ARE MORE VEHICLES WITH THE SAME ENGINE AND SAME INTAKE MANIFOLD THAT ARE EXPERIENCING THE SAME ISSUE. PLEASE ADVISE VW TO EXTEND THE WARRANTY TO ALL AFFECTED VEHICLES INCLUDING THE 2016 VW TIGUAN. VIDEO OF INTAKE MANIFOLD UPDATE - HTTPS://WWW.YOUTUBE.COM/WATCH?V=5IVXPQRIZKK&T VIDEO DETAILING ISSUES OF VW INTAKE MANIFOLD - HTTPS://WWW.YOUTUBE.COM/WATCH?V=YVFVUKUPY0K&T OLD VERSION INTAKE MANIFOLD - HTTPS://PARTS.VW.COM/P/VOLKSWAGEN__/MANIFOLD/54564237/06J133201BD.HTML NEW VERSION INTAKE MANIFOLD - HTTPS://PARTS.VW.COM/P/VOLKSWAGEN__/ENGINE-INTAKE-MANIFOLD/67801038/06J133201BH.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378039December 5, 2020
AIR BAGS
AIRBAG ERROR MESSAGE POPPED UP IN CAR. NONE OF THE BUTTONS NOR HORN WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337583July 5, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
THE MOON ROOF SPONTANEOUSLY COMBUSTED WHILE DRIVING ON THE I-95 WHILE IN MOTION TRAVELING FROM NY TO FLA. I BELIEVE DUE TO EXTENSIVE HEAT, THEN A SMALL 3 MINUTE EAST COAST RAIN STORM. NOTHING HIT IT, IT WAS NOT IN USE, NO ONE WAS IN FRONT OF ME. THE MOONROOF EXPLODED AND SHATTERED INTO A GAZILLION LITTLE GLASS PIECES SENDING SHARDS OF GLASS LITERALLY EVERYWHERE, INCLUDING EMBEDDED IN MY ARMS, NECK, BACK, HANDS, LEGS, AND FEET AND COVERING MY SCALP AND COVERING EVERY SURFACE AND CREVICE WITH TINY SHARDS OF GLASS. I WAS STRANDED IN THE MIDDLE OF SC WITH NO SUPPORT FROM VW, AND NEEDED TO PURCHASE A HOTEL FOR 2 NIGHTS STAY. I ALSO HAVE SMALL CHILDREN THAT I HAVE IN THE VEHICLE OFTEN WHO LUCKILY DURING THIS TRIP WE'RE NOT IN THE VEHICLE. I HAVE ALSO DONE FURTHER RESEARCH THAT VW HAS BEEN AWARE OF THIS SPONTANEOUS EXPLODING MOONROOF DEFECT AND HAS NOT RECALLED THESE MODELS. THERE IS A CLASS ACTION LAWSUIT AGAINST THIS AS VW IS AWARE OF THIS AND NEGLECTED TO TELL ME UPON PURCHASE 6 MONTHS AGO. AS OF RIGHT NOW VW CORPORATE HAS NOT MADE URGENCY OF THIS DEVASTATING AND TRAUMATIC MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322540April 28, 2020
FUEL/PROPULSION SYSTEM
I PREVIOUSLY FILED A COMPLAINT ON NHTSA (ID 11310178). SINCE THEN THE VEHICLE HAS NOT STARTED TWICE AND LEFT ME STRANDED HAVING TO TOW TO VW DEALERSHIP AN ADDITIONAL TWO TIMES. AFTER THE VEHICLE BROKE DOWN IN MARCH, I OPENED A CLAIM WITH VW CORPORATION OF AMERICA, INC. THE CLAIM WAS DENIED WITH A GENERIC RESPONSE AND VW BLATANTLY IGNORED MY CONCERNS OF SAFTEY WHILE OPERATING THIS VEHICLE. APRIL 24TH THE VEHICLE FAILED TO START AGAIN AND IS CURRENTLY BEING LOOKED AT, AT THE VW DEALERSHIP. I CONTACTED THE VW CORPORATION OF AMERICA, INC. CASE MANAGER AGAIN AND AGREED TO OPEN A CLAIM OF RETRIBUTION ON THE VEHICLE AFTER THEY CONFIRM THE FAILURE TO START FOR THIS INSTANCE. THIS VEHICLE DISPLAY SEVERAL CONCERNS WITH SAFETY FOR THE OWNER AND CANNOT BE USED AS RELIABLE TRANSPORTATION BUT VW CONTINUES TO TURN A BLIND EYE TO THE POTENTIAL DANGER OF THE SITUATION THAT CAN ARISE FROM THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319025March 23, 2020
STRUCTURE:BODY
I WAS DRIVING ON THE INTERSTATE TO WORK, WITHOUT ANY OTHER VEHICLES IMMEDIATELY IN FRONT OF ME, WHEN MY GLASS SUNROOF SHATTERED SUDDENLY. THE NOISE OF IT SHATTERING WAS LIKE A GUNSHOT GOING OFF IN THE CABIN. I HAD MY CLOTH CEILING LINER EXTENDED SO I DIDN'T GET HIT BY THE FALLING GLASS SHARDS BUT IT STILL SPOOKED ME. I DIDN'T END UP FINDING ANYTHING THAT WOULD SUGGEST IT WAS THE RESULT OF AN OBJECT HITTING ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310178February 19, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I BOUGHT THIS CPO VEHICLE JULY 2018 WITH APPROX. 32,000 MILES. DROVE PERFECTLY WITHOUT ANY MAINTENANCE OUTSIDE OF TYPICAL OIL CHANGE, TIRE SWAPS, ROTATIONS, ALIGNMENTS, ETC. MID-NOVEMBER 2019 I LEAVE HOME AROUND LUNCH TIME, BACK OUT OF GARAGE AND PULL UP TO TURN ON TO THE ROAD, THE BATTERY LIGHT COMES ON AND I CAN'T ACCELERATE THE VEHICLE. TRY JUMPING IT, STILL WON'T START. TOW IT TO A LOCAL MECHANIC WHO WORKS ON VW/AUDIS TURNS OUT IT IS A FUEL PUMP MODULE FAILURE. GETS REPLACED AND EVERYTHING SEEMS TO BE IN ORDER. END OF JANUARY 2020, TRY TO LEAVE FOR WORK, BATTERY AND EPC LIGHT COME ON. TRY TO JUMP THE BATTERY,NOTHING. GET THE BATTERY TESTED AND IT TESTED GOOD. TOWED IT TO VW DEALERSHIP, AGAIN, FUEL PUMP MODULE. THIS TIGUAN IS A CPO BUT THE FUEL PUMP MODULE WAS NOT COVERED UNDER WARRANTY DUE TO MAINTENANCE OUTSIDE OF VW DEALERSHIP. GET THE TIGUAN BACK, EVERYTHING SEEMS TO AGAIN BE IN ORDER BUT TOOK EXTRA PRECAUTIONS DRIVING AND THE LOCATIONS I DRIVE TO DUE TO LIVING IN ALASKA (AKA A VERY REMOTE PLACE) BECAUSE I DID NOT WANT TO BE STRANDED SOMEWHERE WITHOUT CELL SERVICE, WHICH OCCURS FREQUENTLY. NOT EVEN TWO WEEKS LATER, LEAVING WORK TO GO HOME AND AS I BACK OUT, THE VEHICLE BATTERY LIGHT AGAIN COMES ON AND I CAN'T MOVE THE VEHICLE. TRY JUMPING THE BATTERY, NOTHING. TOWED IT TO VW DEALERSHIP YET AGAIN (CLOSEST VW DEALERSHIP IS APPROX. 50 MILES, SO TOWING BECOMES PRICEY THIRD TIME AROUND) AND IS CURRENTLY BEING FIXED FOR THE FUEL PUMP WITHIN THE FUEL TANK WHICH IS APPARENTLY SEPARATE FROM THE FUEL PUMP MODULE. I AM NEARING A POTENTIAL $2,000 IN MAINTENANCE (TWO FUEL PUMPS AND LABOR + POTENTIAL MAINTENANCE AND LABOR FOR FUEL PUMP IN FUEL TANK IF NOT COVERED UNDER CPO WARRANTY). THIS VEHICLE QUICKLY BECAME UNRELIABLE AND HAVE HAD TO ALTER MY LIFESTYLE FOR MY OWN PEACE OF MIND/SAFETY DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309926February 18, 2020
ELECTRICAL SYSTEM
TL* THE CONSUMER OWNS A 2016 VOLKSWAGEN TIGUAN. THE CONSUMER STATED THAT WHILE THE VEHICLE WAS AT A DEALER FOR AN ACCIDENT REPAIR, THE TECHNICIAN NOTICED THAT RODENTS HAD EATEN AWAY THE BODY CONTROL WIRES DUE TO THE SOY BASE OF THE WIRING. VOLKSWAGEN SANTA MONICA LOCATED AT (2440 SANTA MONICA BLVD, SANTA MONICA, CA 90404) DETERMINED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATE 28,000. THE VIN WAS NOT AVAILABLE. THE CONSUMER HAS STATED THAT THE VEHICLE IS CONSIDERED A TOTAL LOSS. *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291178December 25, 2019
AIR BAGS
I BEEN SENDING MESSAGES TO EXECUTIVEVOLKSWAGENOFNORTHHAVEN ABOUT THE RECENT RECALL OF MY 2016 VW TIGUAN. FOR SOME REASON IT'S BEEN A MONTH NOW AND STILL NO UPDATE ON THERE PART. I GAVE THEM THE MANUFACTURER RECALL NUMBER 69Z5 FOR THE FAULTY CAPACITOR IN THE AIRBAG CONTROL MODULE. THEY BEEN TELLING ME THAT THEY WILL CONTACT ME OR EMAIL ME BUT I NEVER RECEIVE OR GET ANY CALLS FROM THEM. I JUST WANT THIS RECALL TO BE FIX BECAUSE WHO KNOWS WHAT WILL HAPPEN IF I WILL BE INVOLVED IN AN ACCIDENT AND MY AIR BAD DOESN'T WORK BECAUSE OF THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280642November 17, 2019
UNKNOWN OR OTHER
WHILE DRIVING AT HIGHWAY SPEED ON A STRAIGHTAWAY WITH NO OTHER VEHICLE WITHIN APPROXIMATELY A HALF MILE TO THE FRONT OR REAR AND ALSO WITH NO ONCOMING TRAFFIC IN THE OTHER LANE, MY SUNROOF LITERALLY EXPLODED. VISIBLE INSPECTION SHOWED THE CORNERS OF THE TEMPERED GLASS WERE ANGLED UPWARD INDICATING THAT THE GLASS BLEW OUTWARD AND NOT INWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277166October 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V535000 (AIR BAGS). THE CONTACT CALLED VOLKSWAGEN OF PERKIN AT (805)-642-6707 (LOCATED AT 3270 PERKIN AVE, VENTURA, CA 93003) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269364October 18, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V535000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. VOLKSWAGEN OF LAKE CHARLES (3850 GERSTNER MEMORIAL BLVD, LAKE CHARLES, LA 70607, (337) 419-1818) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268359October 14, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
STEERING WHEEL BEGAN MAKING A CLICKING NOISE EVERY TIME I WOULD TURN THE WHEEL EITHER RIGHT OR LEFT. THEN THE VOLUME AND SKIP BUTTONS STOPPED WORKING ON THE STEERING WHEEL, LEFT SIDE ONLY, THE RIGHT SIDE CONTROL BUTTONS ARE WORKING JUST FINE. A COUPLE OF DAYS LATER, THE AIRBAG LIGHT CAME ON THE DASHBOARD AND MY STEERING WHEEL IS STILL CLICKING WHEN I TURN THE WHEEL. DOESN'T MATTER IF I'M ON THE FREEWAY OR IN A RESIDENTIAL AREA, IT CLICKS NO MATTER WHAT AND THE AIRBAG LIGHT HAS NOT GONE OFF SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267054October 8, 2019
STRUCTURE:BODY
I PARKED MY VEHICLE IN THE YMCA PARKING . I TURNED OFF THE PUSH BUTTON KEYLESS ENTRY.I EXITED THE VEHICLE AND LOCKED THE KEYLESS ENTRY SYSTEM AND ENTERED THE YMCA. I COMPLETED MY BUSINESS AND EXITED THE Y APPROXIMATELY 3 MINUTES LATER. MY VEHICLE HAD ROLLED LEFT STRIKING THE REAR CORNER OF A PARKED VEHICLE,THEN EXITED THE PARKING LOT AND STRIKING ANOTHER VEHICLE PARKED ON THE STREET. IF WE ASSUME I LEFT MY VEHICLE IN DRIVE POSITION,THERE IS NO ALARM,BELL,WHISTLE OR SAFETY SYSTEM IN PLACE ON A 2016 VOLKSWAGEN TIGUAN TO PREVENT DRIVERS FROM A SIMILAR ACCIDENT. VOLKSWAGEN HAS A RECALL ON 679,000 VEHICLES WITH WHAT APPEARS TO BE THE SAME PROBLEM. THE 2016 TIGUAN SHOULD BE ,BUT IS NOT ON THIS RECALL LIST. A PERSON FROM VW INFORMED ME THAT RECALL WAS FAIRLY NEW AND THE TIGUAN COULD END UP UNDER RECALL YET . SHOULD THEY WAIT UNTIL MORE TIGUANS HAVE ACCIDENTS? MY RESEARCH SHOWS THAT MANY MAKES AND MODEL VEHICLES HAVE LIGHTS OR ALARMS IN PLACE,INCLUDING SOME WHEN THE VEHICLE DOOR IS OPENED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11254567September 10, 2019
UNKNOWN OR OTHER
CAR DOES NOT GIVE WARNING IF THE CAR IS NOT IN PARK SO IT ROLLED DOWN MY DRIVE INTIO THE STREET. HIT NEIGHBORS FENCE. THE VEHICLE WAS STATIONARY PARKED IN MY DRIVE THE ENGINE WAS OFFF. I REMOVE ITEMS THE CAR AND IT WAS NOT MOVING WENT INSIDE TO GET MY DOG CAME OUT AND MY CAR WAS ACCROSS THE STREET AND HAD TO HIT A FENCE. ALSO THE CAR SLIDES ON WET PAVEMENT. L
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11240254July 29, 2019
AIR BAGS
I BROUGHT MY TIGUAN USED. DON'T KNOW WHO TO CONTACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234179July 23, 2019
AIR BAGS
TURNING WHEEL TO PARK HEARD CLICKING NOISE COMING FROM STEERING WHEEL AND THEN AIRBAG LIGHT CAME ON. ALSO DISCOVERED THAT CONTROLS ON STEERING WHEEL STOPPED FUNCTIONING INCLUDING HORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222862June 27, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLICKING NOISE FROM STEERING WHEEL WHILE TURNING. ERROR AIRBAG MESSAGE LATER APPEARED ALONG WITH AIRBAG NOTIFICATION LIGHT. FUNCTIONS IN STEERING WHEEL CEASE TO WORK INCLUDING THE HORN. NOTICED IN MOTION ON A NEIGHBORHOOD STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222025June 24, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, SUSPENSION
THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11220371June 15, 2019
FUEL/PROPULSION SYSTEM
'TAKATA RECALL' GAS FUEL GAGE WAS ON E WHEN I HAD JUST FUEL MY CAR THAT SAME DAY. NO RED LIGHT POPED UP. EVERY TIME I TURN ON THE CAR GAS FUEL GAGE WOULD BE ON A DIFFERENT POSITION. COUPLE DAYS AFTER IT WAS BACK TO NORMAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205905May 6, 2019
STEERING
MY VEHICLE WAS IN MOTION PULLING OUT OF MY DRIVEWAY AND TURNING ONTO THE STREET WHEN THE STEERING FAILED COMPLETELY AND I WAS UNABLE TO DIRECT MY CAR. TO AVOID BLOCKING TRAFFIC I HAD TO PULL INTO MY NEIGHBORS FRONT YARD. THE CAR WAS IN MOTION AND AROUND OTHER CARS WHEN I LOST CONTROL. THIS IS THE SECOND INCIDENT WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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