Volkswagen Tiguan Complaints (2016)

97 consumer complaints on file.

#11463807May 9, 2022
AIR BAGS
I turned my steering wheel while pulling into a parking space and heard a crackling sound. My airbag light went off and the horn and controls on the steering wheel stopped working. I was told it was an issue with the clock spring when I took it into the shop. This happened almost 4 months ago and it cannot be repaired do to inability to obtain a new clock spring. I have found forums of other people complaining about the same issue. This is atrocious. My car is up for inspection this month and will therefore be undriveable until the issue is fixed. Other Volkswagen owners are talking about contacting news outlets at this point. I DO NOT HAVE A FUNCTIONAL HORN OR AIRBAG AND THERE IS NO SOLUTION IN SIGHT. I AM NOT THE ONLY ONE!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463402May 4, 2022
AIR BAGS, ELECTRICAL SYSTEM
The clock spring has failed and confirmed by a local dealer, part number 5K0-953-569-AL. After talking with several dealers, I found out VW has a "hit list / back order list. This part is on it. I have also been told there are 1000 currently on back order and it may be 6 months before I receive a replacement. I have no horn and my air bag may or may not work. I have no way to warn a pedestrian or another vehicle should an issue arise, safety issue. No air bag could cause severe personal injury or death. Both are unacceptable and this part failure has been on going for more than 4 years. The sign of this failure is no horn, air bag light "ON" and no controls on the steering wheel function. I asked VW Customer Care twice what is VWs protocol for driving with a broken clock spring in writing, no response. I asked to speak with a manager, none got back to me. At the dealership I indicated I thought this was a safety issue as I have no horn. The service counter person said no one has ever brought this up in the 4 years they have been at the dealership. HUGE SAFTEY ISSUE which has been ongoing for years, no safety response on protocol, none, and no solution in sight, maybe months down the road. I do have copies of emails from VW Customer Care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462685April 28, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
2016 Volkswagen Tiguan - CLOCK SPRING IS BROKEN & THE PART IS BACKORDERED "INDEFINITELY”. MY AIRBAGS, HORN, AND STEERING WHEEL CONTROLS NO LONGER WORK. VW WANTED TO CHARGE ME THE DIAGNOSTIC FEE ( A LITTLE OVER $100) TO PUT ME ON THE WAITING LIST FOR A REPLACEMENT PART. THEN TOLD ME I WAS OVER 3000TH ON THE "WAITING LIST". ABSOLUTELY UNACCEPTABLE & A MAJOR SAFETY HAZARD. MY CAR IS BASICALLY WORTHLESS UNTIL THEY START REMANUFACTURING THE PART. NO TIMELINE GIVEN FOR THIS PROCESS. WILL VW COVER THIS? I CANNOT BELIEVE THIS IS BEING ALLOWED & APPARENTLY IGNORED. Check engine light came on early March 2022. Took it to VW to have checked out. Spent $465 on an intake valve hand cleaning, 4 new spark plugs, and a vehicle inspection. No more than a week later I started hearing clicking noises coming from the steering wheel when I turned. One turn caused a loud pop....after that pop, my airbag light dinged on. My airbags do not work (but can deploy at any time?? WHAT), my horn doesn't work, and neither do any steering controls. In sum: No replacement parts are available / Told I was over 3000th in line for when they start “remanufacturing” the part / Given no timeline of manufacture / Told there was nothing I can do. Took the car to a place that specializes in Audis & VWs. He scanned the car for free and repeated the same thing as VW but put me on two different waiting lists. He said that there are some clock springs available that are made in china and are crap/will not last. He mentioned they could put the “wrong part” in as a replacement for $700 and only the airbag would work, but I would still need to get the correct steering clock from VW put in whenever it’s available. I haven’t decided if I’m going to have that done yet….but in regards to the correct part, they will call when they have the part but that it would probably be 1.5- 2 YEARS. UNREAL. HOW IS THIS ALLOWED? WHAT DO I DO? WILL THE CAR EVEN PASS INSPECTION? CAN IT STILL BE INSURED? HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461390April 19, 2022
AIR BAGS
Air back failure due to clockspring. No replacement parts available, VW North America is giving no ETA for when/if they can fix the vehicle. VW North America is offering no rental car or loaner car to deal with the issue. My $20K vehicle is a useless piece of scrap until or if they fix the problem and provide a replacement part Air Bag Clockspring, Part Number: 5K0953569AL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460982April 16, 2022
AIR BAGS
Airbag light has been on since October 2021. Dealership indicated the clockspring needs to be replaced. Was giving a 2-3 week window for replacement to arrive. I have felt unsafe operating my vehicle not know if my airbags would deloy if needed. Rental car was not offered nor provide upon request. Dealership has not ETA. In addition to the airbag, the horn is nonfunctioning which is a safety hazard as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460921April 15, 2022
AIR BAGS, ELECTRICAL SYSTEM
My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460345April 10, 2022
AIR BAGS, STEERING
Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458965March 30, 2022
ENGINE
My 2016 Volkswagen Tiguan has only 49,000 and the water pumps went bad already never heard of this I brought many cars and never had any problems with water pumps especially so soon. I couldn’t drive for days because water pumps are so expensive and my is more than 30 mile away which causes my car to over heat and the antifreeze was leaking so much I didn’t want to get stranded out there so I didn’t drive much until I was able to replace the water pumps. It’s to my knowledge Volkswagens had water pumps defects issues and I feel Volkswagen needs to recall 2016 models because water pumps should last for over 100,000 miles or more. I brought this car used in good condition with only 34,000 on the car and now water pumps goes bad. I hope someone looks into this matter because this parts are very expensive on consumers and Volkswagen needs to pick up the bill not consumers..Thanks for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455665March 8, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453612February 23, 2022
SERVICE BRAKES
While driving on the freeway, the car came to a sudden stop in the fast line. I tried multiple things.....moving it in and out of gear, and flipping the parking brake switch off and on. After maybe a minutes, the brakes unlocked and I was able to move the car over to the shoulder. There was not warning, the car just stopped. I have just recently had the car inspected, 50,000 mile service. No issues were detected by the service group. The service dept at VW diagnosed the problem as being a short in the emergency parking brake. Thankfully we were not hit. Am very concerned someone else won't be as lucky.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451468February 11, 2022
AIR BAGS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446570January 7, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439276November 3, 2021
AIR BAGS
I own a 2016 VW Tiguan.I bought in mid 2018 w/30k miles.The clock spring,which controls the drivers airbag,horn & all steering controls has broken 3 times.It has broken once per year since I have had.This is obviously due to a faulty part that keeps being reinstalled.I see years ago that over 1.2 million people w/VW's were affected.This issue should have been fixed the FIRST time when I brought it in w/74,000 miles on 12/18/2019 or perhaps fixed the SECOND time I brought it in w/95,000 miles on 7/31/2020.Now, it is broken AGAIN, a THIRD time and now I'm told too bad, its over 120,000 miles & no longer covered,when I came to bring in on 11/3/2021 (contacted you originally on 9/30/21).No one ever informed me of there being an extended warranty that only lasts until 120,000 miles. I drive 2.5 hours to make my appt & when I email you to notify you that I am going to be 15 minutes late,only then do I get a call from the service rep when I am down the block from the dealership. He proceeds to tell me that he doesn't have the part for the clock spring.That they are using something "new".I said why couldn't you have told me this earlier?Then the rep says, why don't you take your vehicle somewhere closer?I explained that I live in a rural area & that I have always brought my car to this facility & that this is the 3rd time for the same issue.Only then did he ask me the mileage of my vehicle & then began to say VW no longer covers the part.Well, it should have been fixed properly the 2 previous times.The clock ring has broken every year I have had the vehicle.If VW is indeed using a "new" part as the rep stated, then there must be a reason why. This is a safety issue.Due to reinstallation of a faulty part the clock spring continually breaks each year.VW & the dealership are aware that the part is faulty & this is why VW created an extended warranty on just the clock spring.When I stated this to the VW rep he stated that they cannot do anything about bad parts.Shame on VW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438297October 26, 2021
ENGINE
2016 volkswagen tiguan 2.0 L combination timing chain and timing chain tensioner failure as diagnosed by the Volkswagen dealership. Caused the car to lose power immediately and misfire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433622September 20, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at approximately 40 MPH, the sunroof exploded and shattered inside the vehicle. There were no injuries sustained from the falling glass. The local dealer was contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424295July 11, 2021
ELECTRICAL SYSTEM
Unknown Water leaking from sunroof affecting the electrical components and now sunroof won’t open or close at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421925June 22, 2021
ELECTRICAL SYSTEM
2016 Tiguan - 75k Miles. Steering wheel starting making clicking noises when taking sharper turns, a few days later, the airbag light came on along with an airbag "error" message. That same day, all buttons on the steering wheel stopped working, along with the horn. I took the car into the dealership and they IMMEDIATELY knew what was wrong. The clockspring. Quite frankly, this is absurd... If this is a known issue why isn't this a recall? I was told by the service representative that they see 2-3 CASES OF THIS A DAY... What the heck? Comeon.... This is a serious safety issue... Do something about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414180April 27, 2021
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412860April 19, 2021
UNKNOWN OR OTHER
WAS INVOLVED IN A COLLISION, REAR ENDED ANOTHER VEHICLE AT APPROXIMATELY 45MPH. THE ONLY INJURY SUSTAINED WAS A BROKEN HEEL BY THE DRIVER, ALL OTHER PARTY'S DID NOT RECEIVE MEDICAL TREATMENT AND ONLY COSMETIC DAMAGE TO THEIR VEHICLES. MOMENTS AFTER THE COLLISION, THE TIGUAN BURST INTO FLAMES. THE BRAKE PETAL HAD TRAPPED THE DRIVERS FOOT AND THE DOOR WAS JAMMED. FORTUNATELY THE OTHER PARTY WAS ABLE TO JERK THE DOOR UNTIL IT OPENED TO FREE THE DRIVER. THE TIGUAN WAS A TOTAL LOSS, BECOMING COMPLETELY ENGULFED IN FLAMES.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11403565March 17, 2021
ELECTRICAL SYSTEM
DRIVER'S SIDE WINDOW WILL NOT ROLL DOWN WHEN THE TEMPERATURE OUTSIDE IS WARM OR HOT. ALSO WILL NOT WORK WHEN THE TEMPERATURE OUTSIDE IS COLD BUT THE HEAT INSIDE THE CAR IS BEING USED. IF IT STOPS WORKING WHEN THE WINDOW IS OPEN I CAN CLOSE IT BUT IT WILL NOT ROLL BACK DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Tiguan