Volkswagen Tiguan Complaints (2012)

153 consumer complaints on file.

#11270186October 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THERE WAS A PUDDLE OF OIL IN THE DRIVEWAY. THE VEHICLE WAS TAKEN TO BOISE VOLKSWAGEN (8400 W FRANKLIN RD, BOISE, ID 83709) WHERE IT WAS DETERMINED THAT THE TURBO NEEDED TO BE REPLACED. THE DEALER REPLACED THE TURBO IN SEPTEMBER OF 2018 AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE AND PROVIDED CASE NUMBER: 190720353. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268366October 14, 2019
STEERING
CAR WAS PARKED IN AN OUTSIDE PARKING LOT AFTER RETURNING FROM A 160 MILE TRIP. AFTER MY LUGGAGE WAS UNLOADED INTO MY APARTMENT, I WENT BACK TO THE CAR TO GO PARK IT IN THE DETACHED GARAGE. UPON STARTING THE CAR, THE STEERING WHEEL BEGAN TO SHAKE VIGOROUSLY. THE SHAKING STOPPED AFTER A FEW SECONDS AND THE STEERING WHEEL WAS LOCKED IN POSITION AND COULD NOT BE TURNED. AT THAT POINT THE STEERING POWER FAILURE LIGHT CAME ON ALONG WITH A LOUD WARNING SOUND (I HAVE A VIDEO OF THIS EVENT THAT I CAN PROVIDE VIA EMAIL. I AM NOT ABLE TO UPLOAD IT HERE, THOUGH). I HAD NO CHOICE BUT TO LEAVE THE CAR AS IT WAS. I CHECKED THE CAR THE NEXT MORNING AN IT TURNED ON WITHOUT ISSUE. LATER THAT DAY I TOOK THE CAR TO THE NEAREST VW DEALER. I SHOWED THEM THE VIDEO OF WHAT HAPPENED AND THEY WERE IMMEDIATELY CONCERNED, BUT WHERE NOT ABLE TO OFFER ME AN APPOINTMENT UNTIL THE FOLLOWING WEEK. THE NEXT WEEK (TODAY), I DROPPED THE CAR OFF AT THE DEALER FOR DIAGNOSTICS. I RECEIVED A CALL LATER INFORMING ME THAT THE FOUND THAT THERE WAS A FAILURE OF THE STEERING RACK AND THAT IT NEEDED TO BE REPLACED. THEY STATED THAT IT IS A MAJOR HAZARD AND THAT THE DO NOT RECOMMEND DRIVING THE CAR. IF I DID WANT TO DRIVE THE CAR I WOULD HAVE TO SIGN A WAIVER OF LIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258339September 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE RIDING ON THE EXPRESSWAY WITH MY WIFE DRIVING, EVERYTHING ON THE DASHBOARD AS WELL AS THE RADIO STARTED FLICKERING ON AND OFF THEN WE LOST POWER STEERING. JUST ABOUT EVERY CODE LITE UP FROM THE ENGINE LIGHT, BRAKE LIGHT AND GOT A MESSAGE SAYING EPC & ABS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257616September 24, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT NOTICED PUDDLES OF WATER ON THE PASSENGER SIDE FLOOR. THE CONTACT STATED THAT THE SUN ROOF WAS LEAKING WATER ONTO THE PASSENGER SIDE AND FRONT AIR BAGS. THE CONTACT WAS CONCERNED THAT THE AIR BAGS WOULD NOT DEPLOY IN THE EVENT OF A COLLISION DUE TO WIRE RUST. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND THAT THE SUN ROOF'S HOSE DRAINAGE WAS DEFECTIVE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254455September 10, 2019
SERVICE BRAKES, STEERING
INTERMITTENTLY POWER STEERING WOULD NOT ENGAGE WHEN THE CAR WAS STARTED. TURNED THE CAR OFF AFTER GETTING THE STEERING WHEEL TO LOCK AND POWER STEERING CAME BACK.. LATER NOTICED THE STEERING WAS LOOSE AND WOULD THE STEERING WHEEL WOULD OSCILLATE RAPIDLY. PROBLEM BECAME MORE FREQUENT OVER TWO WEEKS. TOOK TO DEALERSHIP AND THEY DIAGNOSED AS STEERING MODULE NEEDED REPROGRAMMING. PROBLEM RETURNED THE NEXT DAY AFTER BRAKE VACUUM PUMP WAS REPLACED FOR ~$500. REPAIR NOW DIAGNOSED AS REPLACE STEERING RACK AND WIRING MODULE. CAR HAS 112K MILES MOSTLY HIGHWAY DRIVING. NO OFF ROAD DRIVING. VW SAYS BEYOND WARRANTY NOT THEIR PROBLEM. $2200 TO REPAIR. SORRY BUT STEERING IS A FUNDAMENTAL ASPECT OF DRIVING A CAR. WILL MY CAR STILL BE SAFE TO DRIVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245542August 21, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CABIN OF THE VEHICLE WAS FILLED WITH WATER. THE VEHICLE WAS TAKEN TO MOMENTUM VOLKSWAGEN (2405 RICHMOND AVE, HOUSTON, TX 77098, (844) 894-5462) WHERE IT WAS DIAGNOSED THAT THE SUN ROOF DRAIN WAS CLOSED, WHICH CAUSED THE VEHICLE TO FILL WITH WATER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233882July 22, 2019
STEERING
POWER STEERING RED LIGHT CAME ON COULDN'T MOVE CAR (WHILE PARKED) HAPPENED TWICE IN ONE DAY. TODAY STEERING WHEEL IS MOVING BY ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221641June 21, 2019
STEERING
THE STEERING FELT UNUSUALLY LOOSE WHILE DRIVING ON A RAINY DAY, THEN AFTER PARKING THE CARE FOR SOME 30 MINUTES AND TURNING TI BACK ON THE RED STEERING WHEEL INDICATION WAS ON AND IT WAS VERY HARD TO STEER, THE DEALER SCANNED IT AND FOUND NO PROBLEMS. AFTER THAT IT WAS TURNING ON/OFF, IT FEELS NORMAL WHILE DRIVING THE BECOMES VERY LOOSE, AND THEN BACK AGAIN. THREE INDEPENDENT MECHANIC HAVE DIAGNOSED THAT THE CONTROL UNIT OF THE ELECTRIC POWER STEERING WAS DAMAGED. THE UNIT IS SOLD AS A WHOLE PART FORCING THE CHANGE OF THE RACK AND PINION PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218836June 10, 2019
UNKNOWN OR OTHER
WAS DRIVING SOUTH BOUND ON I5 HEADING TOWARDS CHEHALIS FROM WHERE I LIVE GOING 65 MPH DRIVING IN THE FAST LAST LISTENING TO MUSIC AND MY FRONT HALF OF THE SUNROOF SHATTERED DROPPING GLASS ON TO ME AND THE FRONT SEATS RIGHT BEFORE THE TROSPER ROAD EXIT IN TUMWATER WASHINGTON .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218449June 7, 2019
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE ENGINE SUDDENLY BEGAN IDLING ROUGHLY WHILE STOPPED AT CITY STREET INTERSECTION. WHILE DRIVING THE ENGINE STILL FELT ROUGH AND WOULD OCCASIONALLY STOP RUNNING. AFTER GETTING IT TO A VW SERVICE MECHANIC IT RECEIVED THE FOLLOWING DIAGNOSTIC - "CHECK ENGINE LIGHT: FOUND CAMSHAFT SPOOL VALVE HAS COME APART. FOUND CAM SHAFT BEARING BRACKET OIL SCREEN DAMAGED." AT 81,000 MILES THIS CAR SHOULD NOT EXHIBIT SUCH PROBLEMS. THERE APPEARS TO BE A RECALL ON 2015 VW TIGUAN ENGINES RELATED TO THE SAME PART, CAM SHAFT. I REACHED OUT TO VW FOR ANY INFO ABOUT THIS, AND HAVE NOT RECEIVED ANY RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194867April 9, 2019
ENGINE
THE TIMING CHAIN & TIMING CHAIN TENSIONER MALFUNCTIONING PRIOR TO 93,000 MILES, BELOW THE PROJECTED OWNERS MANUAL 120,000 MILES, CAUSED THE TIMING CHAIN TO FAIL AND THE ENGINE TO NOT HAVE THE CORRECT OIL PRESSURE/VOLUME. THIS LED TO OIL LEAKING FROM ALL OF THE COVERS AND LED TO COMPLETE ENGINE FAILURE. ALTHOUGH THE ENGINE WAS SERVICED REGULARLY BY CERTIFIED MECHANICS FOR OIL CHANGES AND MULTIPLE WATER PUMPS ( 3 WATER PUMPS IN 4 YEARS) THE ENGINE EXPLODED DUE TO HIGH OIL PRESSURE CAUSED BY THE FAULTY TIME CHAIN TENSIONER AND TIMING CHAIN MALFUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193943April 4, 2019
ENGINE
WATER PUMP MALFUNCTIONS AND OIL LEAKS LEADING TO WATER PUMP MALFUNCTIONS THAT OVER HEAT THE ENGINE AND CAUSE SIGNIFICANT ENGINE DAMAGE. THREE WATER PUMPS IN THREE YEARS AND ULTIMATELY BLOWN ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192234March 28, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FOR ALMOST TWO YEARS, INTERMITTENTLY BUT CONSISTENTLY, THE CAR WILL LOSE POWER AFTER A WARM START. IGNITION TURNS OVER APPROPRIATELY AND STARTS, BUT AFTER PULLING OUT OF PARKING SPOT IN A LOT OR INTO TRAFFIC, THE CAR JUST LOSES POWER. BATTERY LIGHT GOES ON AND YOU HAVE TO PUT CAR BACK IN PARK AND START IT AGAIN. THE SECOND TIME IT STARTS IT STRUGGLES BUT RESTARTS AND TYPICALLY DOES NOT LOSE POWER OR STALL AGAIN. SOMETIMES THE CAR WILL START TO LOSE POWER AND AS YOU PREPARE FOR IT TO STALL IT REGAINS POWER AND SHOOTS FORWARD REGARDLESS OF HOW LIGHTLY YOU'RE GASSING IT. I HAVE GONE FOR SERVICE MULTIPLE TIMES. THEY RULED OUT BATTERY, CONNECTIONS, ALTERNATOR, ETC. AND SAY THEY CAN NOT REPLICATE THE PROBLEM EVEN AFTER KEEPING THE CAR FOR DAYS AND DRIVING IT AROUND, YET IT HAS LITERALLY HAPPENED WHEN I HAVE BEEN LEAVING THE DEALER. SOMETIMES THE EPC LIGHT GOES ON AFTER THIS OCCURS BUT NEVER THE CHECK ENGINE LIGHT. THIS HAPPENS MORE OFTEN WHEN THE WEATHER IS MILD AND WHEN THE CAR HAS ALREADY BEEN RUNNING FOR SOME TIME. NEVER HESITATES ON A COLD START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180098February 14, 2019
AIR BAGS
SEVERAL MONTHS TO A YEAR AFTER I HAD THE CLOCK SPRING REPLACED MY CAR WAS PARKED AT THE AIRPORT FOR 4 DAYS. WHEN I GOT BACK THE AIRBAG LIGHT WAS ON AND THE HORN STOPPED WORKING. I CONTACTED MY LOCAL DEALER AS WELL AS VW AMERICA. I WAS TOLD ITS NO LONGER COVERED AND IT WOULD BE OVER $600 TO REPAIR IT. I WAS ALSO TOLD BY THE DEALERSHIP THAT AN AIRBAG RECALL WOULD BE COMING SO DON'T REPAIR IT AS THEY WILL ONLY REIMBURSE YOU UP TO 50%. SO HERE I WAIT FOR A RECALL ITS BEEN 2 YEARS......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179853February 13, 2019
UNKNOWN OR OTHER
AT 36,100 MILES MY ENGINE LIGHT CAME ON AND I WAS TOLD I NEEDED A NEW TURBO UNIT AT THE VW DEALER/SERVICE CENTER WHERE I PURCHASED THE CAR. I COULDN'T AFFORD IT SO WENT HOME AND TOOK IT TO THE LOCAL DEALER AND SPOKE WITH A COUPLE OF OTHER VW MECHANIC FOLKS, INCLUDING ONE OF THE LOCAL DEALER'S MECHANICS WHO OFF LINE SAID IT WAS A COMMON PROBLEM AND TO NOT WORRY ABOUT IT. THEY WOULD JUST RESET THE ENGINE LIGHT. AT 47,773 THE RESETTING WOULDN'T WORK AND WHEN INSPECTED, IT DIDN'T PASS AND I AM ONCE AGAIN TOLD I NEED A NEW TURBO UNIT. FROM WHAT THE SERVICE TECH SAYS, THE WASTE GATE IS WORN OUT. THIS HADN'T COME UP BEFORE. I'M NOW IN THE PROCESS OF HAVING IT REPAIRED. I CONTACTED VW CUSTOMER CARE AND THEY WERE NOT WILLING TO HELP WITH THE COST OF THE REPAIR WHICH IS $2,200 OR MORE. IN ADDITION, IN AUGUST 2016, I HAD A MAJOR PROBLEM WITH THE FUEL INJECTION. THE PART HAD TO BE MADE IN GERMANY. VW RENTED A CAR FOR ME FOR SEVERAL MONTHS. THEY ALSO PAID THE ENTIRE BILL. AT ONE POINT THEY OFFERED TO SELL ME A NEW CAR WITH A REDUCED PRICE. NEEDLESS TO SAY, I GREATLY APPRECIATED THIS AND I KEPT THE CAR. I LOVE THE CAR MAKE AND MODEL, IT HAS NOT BEEN A SMOOTH ROAD, HOWEVER. THE CAR IS SIX YEARS OLD WITH 47,773 MILES. OBVIOUSLY, THE WARRANTY RAN OUT AFTER THREE YEARS OR 30,000. I HAD MY LAST CAR, A HONDA ACCORD COUPE FOR 13 YEARS, OVER 125,000 MILES, WITH NO MAJOR PROBLEMS. IN ANY EVENT, IN THE PROCESS OF GETTING QUOTES ON REPLACING THE TURBO UNIT, I HAVE LEARNED THAT MANY LOCAL FOREIGN CAR SERVICE CENTERS HAVE BEEN VERY BUSY REPLACING OTHER TIGUAN OWNERS' TURBOS! SOUNDS LIKE VW SHOULD HAVE DONE A RECALL ON THIS ISSUE LONG AGO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179900February 13, 2019
ENGINE
I HAVE FAITHFULLY TAKEN MY VOLKSWAGON TIGUAN 2012 TO A VW DEALERSHIP EVERY 10,000 MILES, AS RECOMMENDED, SO I WOULD SAVE THE LIFE OF MY ENGINE, IT WOULD BE CONSIDERED A CERTIFIED PREOWNED VEHICLE AND LAST ME 10-15 YEARS. MY CAR WOULDN'T START SATURDAY MORNING 12/16/18 IN MY GARAGE, I HAD JUST DRIVEN IT THE NIGHT BEFORE AND PARKED IN IT MY GARAGE ABOUT 8PM. I HAD TO HAVE IT TOWED TO THE VW DEALERSHIP THAT HAS BEEN SERVICING MY VEHICLE.. THEY CALLED ME ON 12/20/18 AND TOLD ME MY TIMING CHAIN FAILED AND THAT MY ENGINE HAD CATASTROPHIC DAMAGE AND I NEEDED A NEW ENGINE WHICH WOULD BE $9500. (?) REALLY I THEN PROCEEDED TO CALL VOLKSWAGEN MAIN HEADQUARTERS. THE GENTLEMAN TOOK ALL OF MY INFORMATION DOWN, ASKED ME WHAT I THINK SHOULD HAPPEN AND I TOLD HIM I WANTED HELP WITH REPAIRING THE ENGINE. I PAID A LARGE PRICE FOR THIS 'QUALITY VEHICLE', HAD IT SERVICED FAITHFULLY AS INSTRUCTED BY VW AND WAS NEVER INFORMED ABOUT A RECAL ON THIS FAULTY TENSION CHAIN FAILURE AND WAS NEVER INFORMED TO HAVE MY TIMING CHAIN REPLACED AT 60,000 MILES. IT'S ONLY 6 YEARS OLD FOR GOD'S SAKE. HE PUT ME ON HOLD, CAME BACK AND TOLD TELL ME HE WAS SO SORRY THERE WAS NOTHING HE COULD DO BECAUSE OF THE MILEAGE OF 138,000. (HIGHWAY MILES)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164882January 7, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO LEGEND VOLKSWAGEN (SIDE A, 158 MERRICK RD, AMITYVILLE, NY 11701) WHERE IT WAS DIAGNOSED THAT THE PASSENGER OCCUPANT DETECTION (POD) UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165472January 6, 2019
FUEL/PROPULSION SYSTEM
THE GAS TANK DOOR OFTEN GETS STUCK AND WON'T OPEN. IT HAPPENED AT LEAST TWO DOZEN TIMES TO ME. THIS IS A SAFETY CONCERN BECAUSE IT HAPPENS WHEN GAS LEVEL IS VERY LOW. ONE TIME IT WAS NEAR MIDNIGHT AND I WAS AT A GAS STATION IN THE VERY REMOTE AREA. I WAS CONCERNED ABOUT MY SAFETY. IF YOU SEARCH ONLINE, YOU WILL SEE THIS IS A WIDESPREAD PROBLEM FOR VW AND AUDI CARS. IT IS EVIDENT THAT IT IS A DESIGN FLAW THAT VW HAS REFUSED TO ACKNOWLEDGE IT. IT SHOULD BE RECALLED AND FIXED PERMANENTLY. THANK YOU FOR YOUR ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160904December 12, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE FUEL DOOR WOULD NOT OPEN. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. REEVES VOLKSWAGEN (11337 N FLORIDA AVE, TAMPA, FL 33612, (813) 935-3354) WAS CONTACTED AND INFORMED THE CONTACT THAT IT WAS NOT A KNOWN FAILURE AND TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,846. *DT CONSUMER STATED REPAIR WAS MADE BY THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152342November 18, 2018
ENGINE
I WAS DRIVING MY TIGUAN WHEN IT STALLED OUT AT THE END OF THE STREET. I WAS ABLE TO TURN THE CAR OFF AND THEN ON AGAIN AND IT STARTED JUST FINE. I WAS ABLE TO DRIVE MY CAR UP THE STREET WHEN IT STARTED JERKING, SPUTTERING, AND LURCHING, LIKE IT DID NOT WANT TO GO FORWARD. THE CHECK ENGINE LIGHT CAME ON AT THIS TIME. I WAS ABLE TO DRIVE ABOUT 1000 FEET TO THE NEAREST GAS STATION. THE CHECK ENGINE LIGHT REMAINED ON. WE STARTED THE CAR AGAIN THIS MORNING, AND IT DID THE SAME THING: LURCHING, JERKING, AND SPUTTERING. IT WAS ABLE TO DRIVE ABOUT 500 FEET. AGAIN, THE CHECK ENGINE LIGHT IS STILL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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