Volkswagen Golf Complaints (2015)

136 consumer complaints on file.

#11338906July 12, 2020
ENGINE
THERMOSTAT ELBOW LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310624February 21, 2020
ENGINE
THIS IS A SECOND REPAIR FOR A FAILED THERMOSTAT HOUSING/WATER PUMP ON THIS VEHICLE. THE FIRST TIME, JANUAARY 2019, THE THERMOSTAT HOUSING AND RELATED SEALS WERE REPLACED. THIS TIME THE THERMOSTAT HOUSING AND WATER PUMP WERE BOTH REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287513December 6, 2019
ENGINE
THERMOSTAT HOUSING & ASSOCIATED SEALS ON THE CURRENT 1.8L AND 2.0L VOLKSWAGEN/AUDI EA888 GEN 3 ENGINE ARE PRONE TO FAILURE, CAUSING LOSS OF ENGINE COOLANT. THIS COULD AFFECT ANY VW/AUDI VEHICLE USING THE 1.8 OR 2.0L EA888 GEN 3 ENGINE. VW HAS A LONG HISTORY OF WATER PUMP/THERMOSTAT HOUSING ISSUES AND THE CURRENT GENERATION OF VEHICLES IS NO EXCEPTION. MANY OTHER REPORTS CAN BE FOUND ON VARIOUS ONLINE FORUMS SUCH AS REDDIT.COM, GOLFMK7.COM AND VWVORTEX.COM, ETC. THIS IS A COSTLY OUT OF WARRANTY REPAIR REQUIRING REMOVAL OF THE INTAKE MANIFOLD AND HAS BEEN REPORTED ONLINE BY OWNERS OF 2015 '2019 US MY VEHICLES. SOME VEHICLES, SUCH AS OURS, EXPERIENCED A REPEAT FAILURE. THERE ARE THREE FAILURE MODES THAT I AM AWARE OF AS REPORTED ON THE SITES MENTIONED ABOVE. MY WIFE AND I HAVE EXPERIENCED FAILURE MODES 1 AND 2. WHEN THIS ISSUE IS OCCURRING OWNERS OFTEN REPORT THE SMELL OF COOLANT OUTSIDE THE VEHICLE 1. HOUSING HEATING/COOLING CAUSES EXPANSION/CONTRACTION AND WARPING RESULTING IN A SLOW WEEP OR LEAK FROM THERMOSTAT HOUSING ASSEMBLY & ASSOCIATED SEAL, MOST OF THE TIME NOT DETECTABLE AT THE HOUSING ASSEMBLY/SEAL WITHOUT PRESSURE TEST. OFTEN, VW SERVICE CENTERS ARE UNABLE TO VERIFY THERE IS A LEAK, EVEN AFTER PRESSURE TEST, OWNERS ARE SENT ON THEIR WAY, AND YET COOLANT STILL DISAPPEARS FROM THE TANK. MY WIFE'S CAR WENT IN FOR TESTING MULTIPLE TIMES BEFORE ISSUE WAS FOUND. 2. HOUSING HEATING/COOLING CAUSES EXPANSION/CONTRACTION AND WARPING RESULTING IN A SMALL BUT CONSTANT LEAK LARGE ENOUGH TO CREATE A SMALL PUDDLE OR STREAM UNDER THE CAR. A LOW COOLANT ALERT MAY/MAY NOT APPEAR DEPENDING ON SPEED OF THE LEAK. 3. HOUSING HEATING/COOLING CAUSES EXPANSION/CONTRACTION AND WARPING RESULTING IN A SUDDEN CATASTROPHIC FAILURE RESULTING IN RAPID LOSS OF COOLANT AND CAUSING A VISIBLE LARGE PUDDLE UNDER THE CAR AND A WARNING ALERT TO APPEAR ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233314July 19, 2019
UNKNOWN OR OTHER
ERROR: SERVICE VEHICLE. ONLY LEAVE VEHICLE IN P POSITION. THIS WARNING LIGHT COMES ON INTERMITTENTLY WHILE DRIVING FOR ONLY A SECOND OR TWO. IT OCCURS BOTH HIGHWAY AND CITY DRIVING. THIS HAS BEEN GOING ON SINCE NOVEMBER 2018. DEALER SAYS TO IGNORE. INTERNET GROUPS INDICATE A COMMON PROBLEM WITH 2015 VW GOLF. SHIFTER PROBLEM THAT VW IS NOT ADRESSING..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232586July 16, 2019
UNKNOWN OR OTHER
WHEN I START MY CAR IN THE MORNING THE CODE ERROR SERVICE VEHICLE. ONLY LEAVE VEHICLE IN P POSITION! IT GOES AWAY BUT FLASHES AGAIN AS I'M DRIVING DOWN THE HIGHWAY OR A REGULAR ROAD OR TURNING EITHER RIGHT OR LEFT. THE ERROR MESSAGE COMES ON AND JUST AS QUICKLY GOES AWAY, ONLY TO RETURN AGAIN IN MINUTES OR HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230853July 10, 2019
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
I DON'T KNOW WHAT TYPE OF AIRBAGS THEY ARE, I'VE HAD TO HAVE MY CLUTCH REPLACED, WATERPUMP AND THERMOSTAT AND MY HEATER CORES, NOW MY COOLANT HOSE HAS GONE OUT ALL THIS IN LET THAN 3 MONTHS AND I HAVE ALSO HAD TO REPLACE, ROTORS TWO TIMES IN TWO YEARS IT'S GOT TO BE SOME WRONG I TAKE GOOD CARE OF MY CAR IT ONLY HAVE 72686 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230514July 9, 2019
SERVICE BRAKES, ENGINE
1. BRAKES - BACKING AND PUTTING BRAKES ON THEN INTO DRIVE THERE IS A POPPING NOISE FROM THE REAR END. BRAKES SQUEAK AT LOW SPEEDS, WHEN BRAKING AT LOW SPEEDS THEY SQUEAL AND GRAB, WHEN BRAKING AT HIGH SPEEDS THEY GRIND. THIS HAS BEEN FROM THE BEGINNING WHEN THE CAR WAS NEW UNTIL NOW. TWO DEALERSHIPS STATE "THERE IS NOTHING THEY CAN DO". 2. COOLANT - CONTINUOUS COOLANT SMELL IN CAB AND AROUND CAR AFTER DRIVING FOR ANY DISTANCE. DEALERSHIP HAS REPLACED CAP, RESERVOIR AND HOSES. STATE, "NOTHING MORE TO DO UNTIL A RECALL COMES OUT".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208694May 20, 2019
AIR BAGS, STEERING
KEPT HEARING A CLICKING NOISE WHEN TURNING STEERING WHEEL. TODAY WHEN BACKING INTO A PARKING SPOT, THERE WAS A REAL LOUD CLICK, ALMOST LIKE A SNAP, AND MY AIR BAG ERROR MESSAGE IMMEDIATELY SHOWED UP AND NONE OF THE BUTTONS ON MY STEERING WHEEL WOULD WORK ANYMORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208271May 17, 2019
SERVICE BRAKES
UNDER NORMAL OPERATION THE RELEASE BUTTON FOR THE PARKING/EMERGENCY BRAKE CAN COME OUT AND RESULT IN THE PARKING BRAKE NOT CLICKING INTO THE ENGAGED POSITION. IF THIS WERE TO HAPPEN WHEN THE CAR WAS UNATTENDED IT WOULD RESULT IN THE CAR ROLLING AWAY AND POSSIBLY KILLING OR INJURING SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202750April 21, 2019
EXTERIOR LIGHTING
WHEN I WAS DRIVING I PARKED GOT SOMETHING TO EAT AND WHEN I GOT BACK IN THE CAR I HEARD THIS WEIRD NOISE AND I PUT IT IN REVERSE AND THE REVERSE LIGHTS WOULDN'T WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180694February 17, 2019
POWER TRAIN
I'VE BEEN THROUGH THREE TRANSMISSIONS SINCE I PURCHASED THE CAR THREE YEARS AGO. THE FIRST TRANSMISSION WENT OUT DUE TO MECHANIC ERROR, VW PUT A NEW ONE IN THAT ONE FAIL CATASTROPHICALLY BUT VW BLAMED THE FAIL ON THE FLYWHEEL (IT HAD HOTSPOTS ON IT) PAID $4000 FOR A USED TRANSMISSION (WITH 32K ON IT) AND NEW CLUTCH AND FLYWHEEL. NOW THAT ONE FAILED WHEN I WAS DRIVING DOWN THE INTERSTATE IT WAS CONSTANTLY SLIPPING OUT OF 5TH GEAR AND IT WAS HARD TO SHIFT IT INTO A LOWER GEAR..I'VE NEVER HAD ISSUES LIKE THIS BEFORE I'VE BEEN DRIVING MANUAL FOR 7 YEARS. I'M WONDERING WHAT IS CAUSING ALL THESE TRANSMISSIONS TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175917February 9, 2019
AIR BAGS, ELECTRICAL SYSTEM
I WAS TURNED MY STEERING WHEEL TO PARALLEL PARK TODAY AND HEARD A 'CLICK' FROM THE STEERING WHEEL. MY AIRBAG LIGHT IMMEDIATELY CAME ONE. I DID SOME INVESTIGATION, AND MY PROBLEM IS EXACTLY WHAT IS DESCRIBED IN THIS ARTICLE: HTTPS://AUTOWEEK.COM/ARTICLE/RECALLS/NHTSA-INVESTIGATE-415000-VW-VEHICLES-AIRBAG-ISSUE MY HORN IS NOT WORKING. ADDITIONALLY, I HAVE LOST ELECTRICAL CONTROL ON ALL BUTTONS ON THE STEERING WHEEL. THIS INCLUDES VOLUME BUTTONS, HANDS-FREE PHONE CONTROL BUTTONS, AND THE BUTTON THAT CHANGES THE DIGITAL DASHBOARD DISPLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170856January 18, 2019
FUEL/PROPULSION SYSTEM
THE AD BLUE TANK HEATER IN MY CAR HAS GONE BAD AND WILL COST $1800 TO REPAIR. THIS HAPPENED JUST OUTSIDE THE 36,000 MILES WARRANTY WINDOW AT AROUND 40,000 MILES. THIS HAS BEEN A PROBLEM SINCE 2016 OR BEFORE. VW, IN ADDITION TO THE EMISSIONS ISSUES, REFUSES TO COVER THIS. THE CAR WILL NOT DRIVE UNLESS THIS IS FIXED. IT IS A VERY EXPENSIVE REPAIR FOR A VERY LOW AMOUNT OF MILEAGE. THIS SHOULD BE RECALLED SO THAT CUSTOMERS ARE NOT EATING $1800, ESPECIALLY ON BEHALF THE VW, WHO LIES AND CHEATS THEIR CONSUMERS. HTTPS://WWW.THETRUTHABOUTCARS.COM/2016/02/VOLKSWAGEN-TDI-OWNERS-BEING-STUCK-WITH-1000-ADBLUE-HEATER-REPAIRS-STILL-NOT-EPA-COMPLIANT/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166092January 9, 2019
POWER TRAIN
OVER TIME, A BUILD-UP OF SILICATE ON THE SHIFT LEVER MICRO SWITCH CONTACTS CAN MAKE IT POSSIBLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WITHOUT THE SHIFT LEVER BEING IN THE "P" PARK POSITION. THIS MAKES THE VEHICLE NONCOMPLIANT WITH 49 CFR 571.114 STANDARD NO. 114 THEFT PROTECTION AND ROLLAWAY PREVENTION. IF THE IGNITION KEY IS REMOVED WITHOUT THE SHIFT LEVER BEING IN THE "P" PARK POSITION, THERE IS A RISK THAT THE VEHICLE MAY ROLL AWAY, RESULTING IN A CRASH THAT COULD INJURE PEOPLE AND DAMAGE PROPERTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163156December 22, 2018
ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE RANDOMLY DISPLAYS MESSAGE ON HUD SCREEN "ERROR: SERVICE VEHICLE. ONLY LEAVE VEHICLE IN P POSITION" I HAVE ONLY EVER HAD IT HAPPEN WHILE DRIVING. EVERYTHING FROM 10MPH TO 80MPH. NO PARTICULAR SPEED SEEMS TO TRIP THE ERROR. AFTER A LONG DRAWN OUT ORDEAL, BOTH THE LOCAL DEALER AND VW OF AMERICA HAVE DENIED REPAIR EVEN THOUGH, THIS EXACT ISSUE BECAUSE IT IS NOT INCLUDED IN THE 33,168 SELECT VOLKSWAGEN GOLFS AND GOLF SPORTWAGENS FROM 2015 TO 2018 MODEL YEARS. YET WITH ALL THE EVIDENCE TO INCLUDE THE ECU/TCU LOGS VERIFYING THE PROBLEM SINCE ITS NOT A "AFFECTED" VIN, THEY WILL DO NOTHING. THE LOCAL DEALER CONFIRM THAT THIS IS THE EXACT ISSUE WE HAVE BEEN DEALING WITH SINCE JULY OF THIS YEAR. MOST RECENTLY I WAS GOING THROUGH THE PHARMACY DRIVE-THRU AND IN PARK WHEN THE VEHICLE BEGAN TO ROLL FORWARD WHICH I HAD TO HIT THE BRAKES TO STOP IT. YET WITH ALL THE EVIDENCE TO INCLUDE THE ECU/TCU LOGS VERIFYING THE PROBLEM SINCE ITS NOT A "AFFECTED" VIN, THEY WILL DO NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163155December 22, 2018
POWER TRAIN
VEHICLE IS INTERMITTENTLY SHOWING ERROR 'ERROR: SERVICE VEHICLE, LEAVE ONLY ON P'. ERROR HAPPENS RANDOMLY, BUT USUALLY DURING OR JUST AFTER DRIVING IN WET CONDITIONS. ALWAYS WHILE THE VEHICLE IS IN MOTION. GEAR SHIFT ASSEMBLY WAS REPLACED TWO YEARS PREVIOUSLY TO ADDRESS THE PROBLEM, BUT NOW THE ERRORS ARE BACK. SAME SYMPTOMS AS CAMPAIGN NUMBER 18V464000, VW SERVICE RECALL 37L5, HOWEVER NO RECALL IS LISTED FOR THIS VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142378October 24, 2018
AIR BAGS, UNKNOWN OR OTHER
AS I WAS TURNING MY STEERING WHEEL, I HEARD A CRINKLE SOUND AND THE AIR BAG LIGHT CAME ON. I REALIZED LATER THAT I COULD NO LONGER HONK THE HORN. WHEN I BROUGHT MY CAR IN FOR SERVICE, THE CLOCK SPRING WAS REPLACED, HOWEVER THE EXACT SAME PROBLEM HAPPENED AGAIN WITHIN WEEKS. I CANNOT HONK MY HORN AND I AM CONCERNED THAT MY AIR BAG WILL NOT DEPLOY IN THE CASE OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131101September 24, 2018
STRUCTURE:BODY, VISIBILITY/WIPER
LEAKING PANORAMIC SUNROOF CAUSES MOISTURE AND MOLD ON THE INTERIOR OF THE VEHICLE. HAPPENED IN THE RAIN WHEN PARKED AND DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129335September 13, 2018
STRUCTURE:BODY
LOUD KNOCK IS PRODUCED WHEN THERE IS BODY FLEX (TIGHT TURNS, SPEED BUMPS, CHANGES IN ELEVATION) ON THE DRIVER SIDE B-PILLAR. BROUGHT INTO AUBURN VOLKSWAGEN TO DIAGNOSE, AND WAS TOLD THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. TOOK THE VEHICLE TO A BODY SHOP AND HAD THEM REPRODUCE THE NOISE. WAS TOLD IT IS LIKELY A BAD WELD FROM THE B-PILLAR TO THE ROOF, AND SHOULD BE FIXED IMMEDIATELY AS IT'S A SAFETY CONCERN. CONTACTED THE DEALERSHIP AND WAS TOLD THEY WERE NOT ABLE TO DEAL WITH ANY ISSUES CONCERNING THE BODY OF THE CAR. CONTACTED VOLKSWAGEN OF AMERICA, AND HAVE BEEN PASSED AROUND BETWEEN CUSTOMER SERVICE AGENTS WITHOUT BEEN GIVEN ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119793August 14, 2018
POWER TRAIN
CAR WOULD NOT MOVE AFTER A STOP AND THEN ACCELERATED RAPIDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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