Volkswagen Golf Complaints (2016)

90 consumer complaints on file.

#11524045May 26, 2023
ENGINE
Dealer found thermostat housing leak and recommended housing and pump replacement at a cost of over $2K. Thermostat is housing leak could cause loss of coolant which could strand you in the middle of the road. There were no warning lamps active. This appears to be a common issue with these vehicles. The thermostat should not be having problems like this at this mileage. The component has not been inspected by insurance, manufacturer, or police, only the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521624May 11, 2023
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Airbag light came on, then all electrics to steering wheel failed, including the horn. Clock spring failed. Safety issue with no airbag and no horn. Known that VWs have a problem with clock spring failure. Should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517819April 19, 2023
FUEL/PROPULSION SYSTEM
Fuel was found to be leaking from the rear passenger side wheel well. A secondary flame source could cause a significant fire risk. Issue is being investigated by local VW dealer. There are no warning lamps or messages prior to the failure. Dealer recommends a replacement of the charcoal filter and N80 valve in order to have the ability to test the fuel pressure and fuel pump. My particular VIN number is not part of an existing recall on the fuel pump where fuel leak, bad charcoal canister, and N80 valve are symptomatic (secondary failures) of a bad fuel pump (primary failure). I question if the parts under the existing recall should be expanded to include a larger population.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514895April 1, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
While driving down the highway around 60 mph, nowhere near any other vehicles or pedestrians, the sunroof spontaneously shattered. The break goes outward/upward from the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511460March 12, 2023
UNKNOWN OR OTHER
Sunroof Frame Cracked. Leaky sunroof. Drains are cleaned. A pillars get wet where airbags and wiring are located. Could cause a short.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510372March 6, 2023
SUSPENSION
While accelerating from a traffic light, loud bang from left rear corner of car. Investigation found left rear coil spring had broken at the lower bas of the spring where it contacts the lower control arm
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509371February 27, 2023
ENGINE
The vehicle overheated during normal driving. The car advised the driver to stop immediately. The car was inspected later the same day by a VW dealer service department that determined the water pump and thermostat housing required replacement. Estimated cost is $1400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507592February 16, 2023
UNKNOWN OR OTHER
The sunroof leaks water into the passenger side A pillar
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505133February 2, 2023
AIR BAGS
The contact owns a 2016 Volkswagen Golf. The contact received notification of the NHTSA Campaign Number: 22V543000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact mentioned that a recall notice was received confirming the remedy was available and to contact a local dealer however, the dealer informed that the part was not available for the recall remedy. The manufacturer was notified of the issue and confirmed that parts were unavailable. The contact had not experienced a failure. Parts distributions disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504539January 30, 2023
FUEL/PROPULSION SYSTEM
Fuel leaking and pooling from the rear right tire well. Tire well saturated with fuel. Occurs after engine hesitation at high speeds, similar to running out of gas. Opening the gas cap causes some fuel splashing around the opening and gurgling and hissing sounds. Difficulty re-fueling after incident, gas pump keeps shutting off. Fuel siphon pump was tested, and vehicle has been inspected by dealership, problem is not reproducible on demand. No warning lamps turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503331January 24, 2023
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
First, the airbag warning light came on, then followed by the horn not working and cruise control was lost. I also suspecting the power steering is also gone. This is related to the clock spring failure from my research online. This should have been recall because this is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502623January 19, 2023
STRUCTURE:BODY
Front passenger door opened on its own with a bang while making a left turn. Driving alone, passenger door had been securely locked for over a week, during left turn going 25 mph, a loud banging sound occurred, passenger door opened and indicator warning light in dash came on. Door opened approx 1 cm. Car is not safe to drive for fear of door opening again randomly. VW of America nonchalantly stated they are sorry my door opened and stated they would not cover any potential repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497479December 14, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES
Vehicle exhibits multiple electrical and systems faults related to the airbags, TMPS, ABS, etc, as similarly described in 07/26/2019 Volkswagen Technical Tip 97-1902TT. Vehicle interior and sunroof tray is wet in various places. These issues raise concerns as they relate to safety and drivability. Upon inspection, the plastic sunroof tray is apparently cracked in multiple places as described in 12/06/2016 Volkswagen TSB 2045403 (supersedes V601608 November 22, 2016) and referenced again in Volkswagen Update 60C7. According to dealership records, the sunroof tray was claimed repaired per Volkswagen Update 60C7. This does not seem to be true.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490211October 20, 2022
FUEL/PROPULSION SYSTEM
Fuel leaking and pooling from the rear right tire well. Tire well saturated with fuel. Occurs after engine hesitation at high speeds, similar to running out of gas. Opening the gas cap causes some fuel splashing around the opening and gurgling and hissing sounds. Difficulty re-fueling after incident, gas pump keeps shutting off. Fuel siphon pump was tested, and vehicle has been inspected by dealership, problem is not reproducible on demand. No warning lamps turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488155October 6, 2022
AIR BAGS
Takata recall. The contact owns a 2016 Volkswagen Golf. The contact received notification of NHTSA Campaign Number: 22V543000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484279September 13, 2022
SUSPENSION
While driving car on highway heard a loud boom from rear right side. Stopped car and inspected, but no obvious damage. Resumed driving, and began hearing a repeated squeaking noise and some body lean in corners. Took vehicle to tire shop, where they removed right rear tire and found the right rear spring had snapped at the mounting location near the top of the spring. The attached photo of the spring suggests the mount may have been defective. Dealer confirmed spring damage and is now replacing both rear springs. However, no coverage of the damaged part even though multiple 2016 VW Golf’s have been recalled for rear spring issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482782September 3, 2022
FUEL/PROPULSION SYSTEM
At 80. 7k miles the car began to smell heavily of gasoline and I found gasoline leaking from the back right bumper just in front of the tire. I took the car to the dealership the next day and today they've told me that it could be a number of parts but what we have on order is the evap canister and the n80 purge valve. If this does not fix it then it is the entire gas tank, very expensive. There were no warning lamps and this issue was reproduced at the dealership. They've told me there's no recalls or warranties but I have read that many other people in the local VW group have had this issue. Volkswagen needs to own up to their previous emissions hang-ups.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482655September 2, 2022
FUEL/PROPULSION SYSTEM
I was driving my 2016 Volkswagen Golf on a roadtrip from Pennsylvania to North Carolina on 8/13. I did the 60k mile service and had my mechanic do a safety check before the roadtrip. I spent the night of 8/13 in Richmond, VA. I went to put gas in the car the next day and it was not taking the gas instead it was propelling it out of the car. The gas station attendant managed to get some gas in the tank and chalked it up to the new pumps. I stopped in NC to get more gas and none would go in. I noticed there was gas coming out of the car on the passenger side, right behind the rear tire. I had to get the car towed to my destination in NC. A dealer in NC looked at the car and diagnosed that there was a problem with the evap system. They tried this "to start with the remedy of the fuel issue on the golf we will need to start by replacing the charcoal canister -AND LDP valve (one unit) N80 purge valve. Now if it came down to replacing that fuel tank (a rough idea) there may be some additional parts we could need with replacement of the tank because it is an updated unit compared to the original. that is a big job, the rear subframe does need to be removed and in doing so the car will need to be aligned afterwards. you could be looking at an additional..." At no part in the journey were there any warning lights that indicated something was wrong with the car. Others here have pointed out that there was a recall for the EVAP system for this model and year of car. https://auto-recalls.justia.com/volkswagen/gti/2016/16v647000/ Like others I called VW Customer Care and they told me that my vehicle was not covered under any current recall and they would not confirm the 2016 recall happened at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480310August 20, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
at 80.7k miles the car began to smell heavily of gasoline and I found gasoline leaking from the back right bumper just in front of the tire. I took the car to the dealership the next day and today they've told me that it could be a number of parts but what we have on order is the EVAP cannister and the N80 purge valve. If this does not fix it then it is the entire gas tank, very expensive. There were NO warning lamps and this issue was reproduced at the dealership. They've told me there's no recalls or warranties but I have read that many other people in the MK7 group have had this issue. Volkswagen needs to own up to their previous emissions hang-ups
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480145August 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
I am having the same safety issue that is outlined in this safety recall: https://static.nhtsa.gov/odi/tsbs/2022/MC-10206794-0001.pdf However, Volkswagen says that my VIN number is not included. Pictures: https://imgur.com/a/TKfal3R I would like my car included in this safety recall. The foil cracked initially from a manufacturing defect and has now cut me to the point of bleeding multiple times.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Volkswagen Golf