Volkswagen Atlas Cross Sport Complaints (2022)

70 consumer complaints on file.

#11633612January 2, 2025
AIR BAGS
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624076November 7, 2024
AIR BAGS
I have not been able to use my front seat for over 6 months now due to a recall that has no remedy. I am a family of 5 that is not able to take the complete family ina car ride due to airbag recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618737October 8, 2024
ENGINE
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the crankcase ventilation valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,346.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614839September 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM
This vehicle is burning excessive engine oil. My vehicle required two quarts of oil before my oil change. This occurred at the 20,000-mile interval and again at 30,000 miles. This vehicle also had two coolant repairs before 30,000 miles. The car has not been in any accidents. The vehicle had no oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614287September 12, 2024
AIR BAGS
There is a recall on my airbags in my vehicle. Volkswagen dealership states they do not have the remedy to this issue currently and do not know when it will be available. They also would not offer a rental car for the safety risk. This is putting my life and any other passengers at a high safety risk!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609294August 19, 2024
ELECTRICAL SYSTEM, ENGINE
Slowing down as I pulled into a turning lane. The vehicle lost power and cut off with a warning light saying please restart engine manually. I did start engine manually to begin with. I had to throw my car in park in the middle of the road. And restart it. The vehicle restarted and I got out of the way with my kids in the car. And after continuing to drive the vehicle feels like it has no power. This is not the first incident my car has 53k miles on it. Has had 2 gear shifters, 2 auto stop start relays and gone through several batteries
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605533July 30, 2024
ENGINE, ELECTRICAL SYSTEM
While at a red light, stopped in traffic and at a stop sign the vehicle turns off and says to restart manually. Need to put in park and manually restart. Very dangerous when no one around me knows what I am doing. This occurred four (4) the times the last 4-YEARS. I will contact the dealer tomorrow as the latest random stop occurred today. A truly random occurrence with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602750July 16, 2024
AIR BAGS
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597552June 28, 2024
UNKNOWN OR OTHER
There is a problem with the navigation system in this vehicle. It can all of a sudden throw you to a different position than your real one and give unsafe directions such as to turn in against the traffic on a one directional road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593216June 8, 2024
SERVICE BRAKES
When I start driving the vehicle after it has been sitting for a little while (anywhere between a couple hours to overnight), the first few times I use the brakes, it sounds and feels like the brakes. are grinding. There is a loud metallic grinding noise until I come to a full stop. This will last for several miles, and eventually go away. Sometime, the vehicle sliding up or stop too before I expected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591592May 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that on several occasions while stopped at a light, the vehicle stalled. The vehicle was restarted after one attempt on each occasion. The coolant system warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 15,969.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589258May 17, 2024
ENGINE
The engine has shut off on multiple occasions since we bought it in 2022. It appears to shut off at traffic lights and we are given the indicator message to start car manually. Typically when this happens we have to put the car in park and restart the engine. Just the other day 5/13/24 this happened again while I was sitting at a traffic light and I put the car in park and restarted the engine and as soon as I did it, the car shut off again, it did this 3 times in a row before I was able to get the car moving. We have taken it to the dealer and there are no error codes they can find and they cannot mimic what is happening either. This is a huge safety issue as I am highly afraid one of these times that I will be stopped at a light trying to get my car to start and will get rear-ended or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568301January 28, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565843January 16, 2024
SERVICE BRAKES
I currently am leasing a 2022 Volkswagon Cross Atlas Sport that currently has 26,000 miles on it. In October, I noticed when I press on the brakes of my car, there is a loud grinding and squealing sound both inside and outside of the car. It is so bad, that I tend to not push the brakes all the way down. I brought my car to be serviced to Jack Daniels Volkswagon in Fair Lawn, NJ. They said they checked the brakes and they were in good condition and didn't need to be replaced. I left there and the car continued to squeal and grind when the brakes are pressed. I brought the car back last week to have them checked again and was told that they definitely hear the noise, but the brakes are still fine and they will not repair them. They are telling me there is nothing they can do and that I have to live with the noise and the feeling of the brakes being unsafe. I was upset and dissatisfied with their answer so I tried to call Volkswagon corporate and they told me the same answer, that I have to live with it. The girl at the repair shop told me that other Volkswagon cars are experiencing the same thing but there is no recall yet. She explained that it might be possible to change the rotors and it may correct the noise. All I would like is for someone from Vokswagon to approve the change of my rotors paid for by them to see if that will eliminate the noise or to rectify the situation. I feel unsafe whereas I can't even fully press down on my brakes without the noise and grinding being heard in and out of the car. I can't believe that I was told to live with it by the Volkswagon corporation and that noone would try and fix the manufacturers brake error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564057January 7, 2024
SERVICE BRAKES
Breaks vibrate and squeal when making a slow stop. Dealership stated was just debris, but it continues to do this repeatedly. Online this appears to be a known issue throughout the Volkswagen brand and dealership give the same reasoning, but the problem continues to persistent for all owners who have reported it. The dealerships appear to have been instructed to use the same reasoning for the issues, but never repair/resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561013December 19, 2023
SERVICE BRAKES
JUST PURCHACED MY ATLAS AROUND SEPTEMBER, AFTER DRIVING IT A MONTH WE NOTICED A LOAD SCREACH SOUND WEN COMING TO A STOP, I HAVE TAKEN IT TO TO0 VW DEALERS ONLY TO BE TOLD VOLKSWAGON IS AWARE OF THE ISSUE AND THERE IS NOTHING THEY CAN DO, NOW THE BRAKES GRIND AND IM NOT SURE HOW TO ADRESS THIS ISSUE. THANK YOU .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560502December 17, 2023
SERVICE BRAKES
Brakes are making an awful grinding noise. Dealer says there is nothing they can do about it. That’s just “the way they are”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553617November 5, 2023
SERVICE BRAKES
The brakes began squealing and grinding about 6 months ago, I had the car a little over a year and didn’t understand how the pads could be worn. I noticed that when the grinding occurs it is a little slower to stop when braking. I immediately took it to VW, they heard it, checked them and said they were basically brand new. If I wanted to change them it wouldn’t be under warranty. It continued so I took it to Mavis for a second opinion. They told me the pads are like brand new as well but it looked like there was grease all over the pads and they cleaned them up. It didn’t make a noise for about 1 week and then back at it and the grinding and slow braking is happening. This is a concern and I don’t like driving the car because im nervous I won’t be able to brake. I’ve looked online to see if there was anyone else experiencing this and there are tons of threads stating the same thing. How has VW not been required to correct this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551307October 23, 2023
SERVICE BRAKES
Purchased April 2022, and once the weather got cooler, brakes make a horrendous grinding, squeaky noise, sounds like metal on metal. Have brought into dealership multiple times to no avail until a few months ago, confirmed that it is a known issue, but nothing they can do about it. Said there is a build up of some kind on the brakes that has to warm up before it will go away, which is why it is prominent when weather is cooler. My concern is that typically, grinding, squeaking are usually signs that the brakes make have issues. Dealer is saying brakes or fine, so do I have to wait for brakes to go out, run into something or someone before they can validate that brakes are not safe and are defective?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547502September 30, 2023
SERVICE BRAKES, AIR BAGS
My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Atlas Cross Sport