Toyota Tacoma Complaints (2002)

333 consumer complaints on file.

#11076087March 3, 2018
STRUCTURE:BODY
SHOCK RUSTED AWAY FROM FRAME, MECHANIC TRIED TO PUT ON LIFT TO FIX AND THE FRAME STARTED TO POP AND CRACK AT THE REAR WHEEL AREA, IT IS RUSTED THROUGH. THE FRAME WAS COATED DURING THE RECALL PERIOD IN 2011 AND THEY TOLD ME IT WAS OK. I VERY MUCH DOUBT THAT IT WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065979January 30, 2018
UNKNOWN OR OTHER
AS A NEW PRE OWNER OF THE 2002 TOYOTA TACOMA THAT I HAD PURCHASED IN AUGUST 2017. THE PREVIOUS OWNER HAVE COMPLETED ALL RECALL PER TOYOTA CUSTOMER CARE SERVICES AND MY LOCAL TOYOTA DEALERSHIP. WHAT THEY TOLD ME WAS DURING THE INSPECTION, THEY SPRAY RUST PROOF ON THE FRAME TO PROTECT FROM CORROSION. IF WAS LUCKY THAT I HAVE BROUGHT MY TRUCK FOR SERVICES FOR NEW TIRES ON 1/30/18. WHILE THE MECHANIC TRY TO LEFT THE TRUCK FOR SERVICES, THEY NOTICE THAT THE FRAME WHERE RUSTED AND WOULD OF FALL APART IF THE LEFT THE CAR UP. THEY CALLED ME INTO THE WORK AREA AND POINTED OUT HOW DANGEROUS IT WAS. IT WAS BARELY HOLDING THE ENTIRE BACK OF THE TRUCK TOGETHER. IT RUSTED MORE THAN HALF WAY OF THE FRAME THAT SUPPORTED THE ENTIRE BACK OF THE BED TRUCK. THE MECHANIC RECOMMENDATION TO CONTACT TOYOTA. AND I DID BUT GOT NO WHERE. THEY ARE REFUSING TO SOLVE THE PROBLEM. Q
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064474January 23, 2018
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE DRIVING APPROXIMATELY 10 MPH, THE BALL JOINT FRACTURED AND CAME APART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER TOWED TO MIKE ERDMAN TOYOTA (1545 E MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL 32952) WHERE IT WAS DIAGNOSED THAT THE BALL JOINT SEPARATED AND DAMAGED THE AXLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 05V225000 (SUSPENSION). THE FAILURE MILEAGE WAS APPROXIMATELY 334,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054263December 12, 2017
STRUCTURE:BODY
MY TRUCKS FRAME RUSTED TO WHERE THE CAB IS IN GRAVE DANGER OF SEPARATING FROM THE BED OF THE TRUCK. WE DIDN'T GET A RECALL ON THE FRAME AND HAD NO IDEA THIS WAS HAPPENING. THE TRUCK WAS BOUGHT NEW AND WE DO LIVE WHERE THEY PUT SALT ON THE ROADS. NOW, TOYOTA SAID THEY WILL NOT HELP REMEDY THIS AT ALL BECAUSE THE TRUCK WASN'T TAKEN INTO A TOYOTA DEALERSHIP IN APPROX. 6 MTHS OR HOWEVER LONG THEY HAD KNOWN ABOUT THIS. HOW WERE WE TO KNOW IT SHOULD HAVE BEEN TAKEN IN? WE HAD NO PRIOR NOTICE UNTIL WE SAW IT OURSELVES AND A MECHANIC NOTICED IT AND WOULDN'T JACK THE TRUCK UP TO REPAIR A BRAKE LINE. HE SAID IT WOULD SEPARATE THE TRUCK FROM THE CAB PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042078November 1, 2017
STRUCTURE:BODY
FRAME RUST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035568October 23, 2017
STRUCTURE:BODY
TACOMA FRAME RECALL: GOOD DAY, I WAS DOING SOME RESEARCH ONLINE WITH MY MATTER AND PEOPLE WERE SAYING TO CONTACT THE NATIONAL HIGHWAY SAFETY ADMINISTRATION. I HAVE A 2002 SINGLE CAB TOYOTA TACOMA WHICH FRAME HAS TOTALLY RUSTED OUT NOW WITH A HOLE RITE THROUGH THE FRAME. I PROVIDED TOYOTA WITH MY VIN NUMBER YET THEY SAY I AM NOT ELIGIBLE FOR A FRAME REPLACEMENT YET THIS IS A FACTORY DEFAULT ON TOYOTAS FAULT. MY TRUCK IS CURRENTLY EXTREMELY DANGEROUS TO BE ON THE ROAD AND I USE IT EVERY DAY FOR WORK WHERE MY LINE OF WORK INVOLVES DRIVING FROM HOUSE TO HOUSE EVERYDAY ALL DAY AND I WAS WANDERING IF YOU COULD HELP WITH FILING A CLAIM AGAINST TOYOTA? I HAVE ATTACHED A PICTURE OF THE FRAME WHICH IS ABOVE THE REAR PASSENGER WHEEL. I LOOK FORWARD TO YOUR RESPONSE. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030676September 30, 2017
UNKNOWN OR OTHER
I PURCHASED THE TACOMA 10/9/2013, I NOTICED SOME OF THE RECALL REPAIRS HAD NOT BEEN MADE BY THE PREVIOUS OWNER, I TOOK IT TO THE DEALER, 10/29/2013 FOR THE NECESSARY REPAIRS. I WAS INFORMED BY THE SERVICE GUY, USING A HAMMER, THAT MY FRAME WAS CRUMBLING AND I WOULD BE NEEDING A NEW FRAME AS WELL. I CALLED TOYOTA CUSTOMER SERVICE NUMEROUS TIMES AND ALL I EVER GOT WAS, I'M SORRY, AND HOW THEY WERE WELL AWARE OF THE CORROSION PROBLEM WITH THE FRAME ON THE 2002. THE RUST PROBLEM ON MY TACOMA IS SO SEVERE, THE TRUCK IS STARTING TO BUCKLE, NO SPACE BETWEEN THE CAB AND THE BED AT THE TOP. IT IS IN SUCH BAD SHAPE NO ONE WILL PUT IT ON A LIFT! IT WILL BE THE COMPLETE AND SINGLE CAUSE FOR THE DEMISE OF MY TRUCK, AND QUITE POSSIBLY MYSELF. I HAD JUST BOUGHT THE TRUCK. I WILL BE DRIVING THE TACOMA WHEN THE FRAME BREAKS APART AND I WILL PROBABLY DIE. 9/11/17 I WROTE JAMES LETZ, CEO OF TOYOTA, AND MANAGER OF TOYOTA MOTOR ENGINEERING AND MANUFACTURING, I STATED, "I FOLLOWED THE CORROSION PREVENTION IN THE OWNER'S MANUAL. THE QUALITY OF THE FRAME ON THE 2002 TOYOTA TACOMA IS INFERIOR DUE TO INADEQUATE RUST PROTECTION AT THE FACTORY." 9/28/17 I RECEIVED A RESPONSE BY PHONE FROM GRAND PRAIRIE, TX. HE TOLD ME THERE WAS A RECALL LETTER SENT OUT TO THE OWNERS OF 2002 TACOMAS, INFORMING THE OWNERS TO CHECK FOR RUSTING AND CORROSION ON THE FRAME, AND THEY COULD BRING THE TRUCK IN FOR A RUST PREVENTION SPRAY; HOWEVER, IT EXPIRED 2011. THEY OBVIOUSLY KNOW HOW SEVERE THE PROBLEM IS. I TOLD HIM I WAS SCARED, AND HE ANSWERED, "I UNDERSTAND I WOULD BE TOO." HE LED ME TO THINK NOTHING WAS GOING TO BE DONE, BUT IT WAS UP TO THE ENGINEERING AND MANUFACTURING DEPARTMENT, ODDLY ENOUGH, THAT IS MR. LETZ!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029944September 26, 2017
STRUCTURE:BODY, SUSPENSION
THE FRAME IS ROTTING OUT. TOYOTA HAD THE VEHICLE FRAME COATED WITH SOME KIND OF TAR SUBSTANCE BECAUSE THE FRAME WAS SUSPECT TO HEAVY CORROSION. THE COATING WHICH WAS DONE AROUND 2010 DID NOT WORK AND THE VEHICLE NOW HAS HOLES IN THE FRAME DUE TO HEAVY RUST. THIS IS A KNOWN ISSUE WITH THESE VEHICLES. TOYOTA OFFERED A NON-WORKING SOLUTION THAT DID NOT FIX THE PROBLEM. THE COATING WAS JUST A GIMMICK AND NOT A SOLUTION TO THE FRAME ROT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020147August 28, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2002 TOYOTA TACOMA. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE COLLIDED WITH ANOTHER VEHICLE AND THEN LEFT THE ROAD AND COLLIDED WITH A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 336,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11015638August 16, 2017
STRUCTURE:BODY
MY FRAME HAS SIGNIFICANT RUST, AND HAS HOLES IN THE FRAME NEAR THE PASSENGER SIDE LEAF SPRING ATTACHMENT. I PURCHASED AND REGISTERED THE TRUCK TOWARDS THE END OF TOYOTA'S GOODWILL CAMPAIGN, BUT THEY DID NOT NOTIFY ME. PREVIOUS OWNER RECEIVED NO NOTICE OF CAMPAIGN, SO THE FRAME WAS NOT SPRAYED INTERNALLY WITH RUST PROHIBITOR TREATMENT. TRUCK HAS APPROX. 136,000 MILES, AND IS OTHERWISE IN GOOD CONDITION. TOYOTA SHOULD RECALL THE FRAMES FOR THIS MODEL YEAR LIKE THEY DID FOR OTHER MODEL YEARS. THE GOODWILL CAMPAIGN WAS ADVERTISED INCONSISTENTLY, AND A SERIOUS STRUCTURAL ISSUE SHOULD BE A RECALL, NOT ARBITRARY. CASE #1402130463 WAS ESTABLISHED WITH TOYOTA A FEW YEARS AGO, BUT THEY HAVE NOT DONE ANYTHING ABOUT IT. THEY ALSO COULD NOT CONFIRM THAT PRIOR OWNER WAS CONTACTED REGARDING GOODWILL CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014275August 10, 2017
STRUCTURE:BODY
I HAVE A 2002 TACOMA AND FOUND THE FRAME WHERE THE FRONT PART OF THE REAR LEAF SPRING HAS RUSTED THROUGH. THE OVER LOAD SPRING IS HOLDING THE DRIVER SIDE REAR OF THE VEHICLE UP. THIS VEHICLE HAD 50,000 ACTUAL MILES ON IT AND THERE IS NOWAY THAT THIS SHOULD BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012153August 1, 2017
STRUCTURE:BODY
VEHICLES FRAME IS RUSTING THROUGH. I HAVE NEVER SEEN A FRAME RUST THROUGH TO THE POINT WHERE YOU CAN POKE HOLES THROUGH IT WITH A FINGER, THIS IS HAPPENING WITH MY TACOMA AND IS VERY DANGEROUS. I PURCHASED THIS LAST APRIL, AND DID NOT KNOW ABOUT THE FRAME ISSUES TOYOTA'S HAVE UNTIL THEY RECALLED THE 05-15 MODELS FOR THE SAME EXACT ISSUE, I HEARD THEY ARE ALSO IN THE PROCESS OF RECALLING 95-00. TOYOTA WILL NOT ASSIST ME BECAUSE THEIR CUSTOMER FRAME ASSISTANCE PROGRAM ENDED LAST MONTH. EVEN THOUGH I JUST PURCHASED 3 MONTHS AGO AND THIS IS NOT AN ISSUE A VEHICLE SHOULD HAVE, TOYOTA IS GOING TO GET SOMEONE KILLED. THE NUMEROUS TOYOTA REPRESENTATIVES I TALKED TO TOLD ME THEY KNOW THEIR FRAMES ARE FAULTY AND THAT THIS WAS TOYOTA'S FAULT, YET HE COULD NOT ASSIST ME DUE TO COMPANY POLICY OF THEIR FRAME REPLACEMENT PROGRAM ENDING A MONTH PRIOR, EVEN THOUGH ALMOST ALL THE YEARS AROUND MY 02 TACOMA HAVE BEEN RECALLED. TOYOTA NEEDS TO BE HELD ACCOUNTABLE TO AN ACTUAL RECALL, NOT JUST A CUSTOMER SATISFACTION PROGRAM THAT THEY CONVENIENTLY WONT ASSIST ME WITH, BEFORE SOMEONE GETS KILLED. I CANT AFFORD TO GET RID OF THIS TACOMA NIGHTMARE. THERE ISNT EVEN A SPECK OF RUST ON THE BODY, LOOK UNDERNEATH HOWEVER AND THE FRAME IS RUSTED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000120June 19, 2017
UNKNOWN OR OTHER
TODAY I SAW THE TRUCK FOR SALE ON CRAIGSLIST AND WHEN I CALLED THE OWNER HE SAID IT HAS 132000 MILES BUT WHEN I GOT CARFAX THE CAR HAVE OVER 250000. THE IS CURRENTLY LISTED ON CRAIGS LIST HTTPS://SFBAY.CRAIGSLIST.ORG/SBY/CTO/6184326088.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995611June 16, 2017
STRUCTURE:FRAME AND MEMBERS, WHEELS, SUSPENSION
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO THE DEALER (GERARD TOYOTA LOCATED ON 543 COLMAN ST, NEW LONDON, CT 06320) FOR SERVICE, THE TECHNICIAN NOTICED CORROSION ON THE REAR PASSENGER SIDE FRAME AND A CRACK IN THE REAR PASSENGER WHEEL. THE SHOCKS COULD BE SEEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 193,672.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995614June 16, 2017
AIR BAGS, SUSPENSION
AIRBAG SYSTEM FAILURE BROKEN LEAF SPRINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990979May 22, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC TO BE SERVICED DUE TO EXCESSIVE SWAYING WHEN DRIVING. THE CERTIFIED MECHANIC STATED THAT THE FRAME UNDERNEATH THE VEHICLE WAS CORRODED. THE MANUFACTURER STATED THAT THE RECALL WAS CLOSED AND THE VEHICLE WOULD NOT BE REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: 1705200515. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981100April 27, 2017
WHEELS
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. THE CONTACT STATED WHILE DRIVING AT 3 MPH, THE FRONT DRIVER SIDE WHEEL DISCONNECTED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CLAIM WAS OPENED. THE FAILURE MILEAGE WAS 124,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981109April 27, 2017
STRUCTURE:BODY, SUSPENSION, WHEELS
I WAS DRIVING ON A HIGHWAY AT ABOUT 55 MPH. THE RIGHT LOWER CONTROL BALL JOINT BROKE SO THE ENTIRE WHEEL BROKE OFF THE VEHICLE. THE VEHICLE TRIED TO RUN/JUMP OVER THE WHEEL AND CAUSED THE VEHICLE TO SLAMMED DOWN ON THE ASPHALT. THE TRUCK DRAGGED ON THE ASPHALT FOR ABOUT 100 TO 150 YDS UNTIL I MANAGED TO CONTROL AND STOP IT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10978938April 17, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 TOYOTA TACOMA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE FRAME WAS RUSTED AND SEVERELY CORRODED. THE CONTACT STATED THAT THERE WERE HOLES IN THE FRAME OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 230,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970427April 4, 2017
AIR BAGS
AIRBAGS FAILED TO DEPLOY DURING FRONTAL IMPACT WITH EMBANKMENT AT SPEED IN ACCESS OF 40 MPH. VEHICLE LEFT THE ROADWAY, TRAVELING STRAIGHT, UNDER HARD BREAKING CONDITIONS AND STRUCK AN EMBANKMENT. UPON HITTING THE EMBANKMENT, THE TRUCK BECAME AIRBORNE AND MADE IMPACT WITH A TELEPHONE POLE, BEFORE LANDING ON ITS WHEELS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

← Back to Toyota Tacoma