Toyota RAV4 Complaints (2013)

262 consumer complaints on file.

#11414723May 1, 2021
UNKNOWN OR OTHER
THE CAR WAS PARKED AND OFF. THE ENGINE COMPARTMENT BURST INTO FLAMES. FIREFIGHTERS HAD TO EXTINGUISH. CAR IS A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11407406April 10, 2021
UNKNOWN OR OTHER
DRIVING DOWN THE HIGHWAY THE SUNROOF EXPLODED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406921April 7, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 TOYOTA RAV-4. THE CONTACT STATED THE WHILE THE VEHICLE WAS PARKED, THE CONTACT STATED THEY NOTICED SMOKE COMING FROM UNDERNEATH THE HOOD FROM THE ENGINE. THE CONTACT GOT OUT THE VEHICLE AND CALLED 911. THE VEHICLE ENGULFED IN FLAMES AND NO ONE WAS INJURED DURING THE FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED BY INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11406800April 6, 2021
STEERING, SUSPENSION, VISIBILITY/WIPER
STRUTS ARE MAKING A LOT OF NOISE IN THE REAR OF THE CAR, ALSO HEAT SHIELD GROMMETS ARE LOOSE AND PRODUCES A BANGING SOUND UNDER THE CAR. ALL THE NOISES ARE NOTICEABLE WHILE DRIVING AT LOW SPEEDS. TORQUE CONVERTER AND 6 SOLENOIDS HAD TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404465March 23, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INDICATES A MALFUNCTION IN THE EV SYSTEM. HIGH BATTERY TEMP SHOW MALFUNCTION ON EVSYSTEM WHILE ON ROAD AND SUDDEN POWER LOSS MAY BE CREATE DEADLY ACCIDENT. WHILE CHARGING IT SHOW MALFUNCTION IN EV SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403048March 15, 2021
ENGINE
TL* THE CONTACT OWNED A 2013 TOYOTA RAV-4. THE CONTACT STATED THAT VEHICLE WAS PARKED IN A PARKING SPACE WHEN SHE SHIFTED THE GEAR SHIFTER INTO REVERSE AND THE VEHICLE STALLED. THE VEHICLE RESTARTED ITSELF. THE CONTACT DROVE THE VEHICLE AROUND THE CORNER AND THE VEHICLE STALLED ONCE MORE. THE CONTACT LOOKED UP AND SAW GRAY SMOKE COMING FROM UNDER THE HOOD AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE CONTACT EXITED THE VEHICLE WHEN SHE SAW GRAY SMOKE BILLOWING AND WITHIN SECONDS OF EXITING THE VEHICLE, IT WAS ENGULFED IN FLAMES. THE POLICE AND FIRE RESCUE WERE ON THE SCENE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOT AND THE INSURANCE COMPANY DEEMED IT TOTALED, BUT COULDN'T DIAGNOSE WHAT THE FAILURE WAS SINCE THE VEHICLE'S EXTERIOR FRAMES WERE ONLY LEFT. THE CONTACT INFORMED CHARLES MAUND TOYOTA (8400 RESEARCH BLVD, AUSTIN, TX 78758) OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND OPENED A CLAIM, HOWEVER THEY LATER INFORMED THE CONTACT THAT THE CLAIM WAS DENIED SINCE THERE WAS NO INDICATION THAT A DEFECT CAUSED THE FIRE. THE MANUFACTURER INFORMED THE CONTACT THAT UPON INSPECTION, THE J HOOK WAS MISSING AND THE POSITIVE BATTERY CABLE WAS WELDED TO THE BATTERY HOLD DOWN BRACKET AS THE FAILURE. THE CONTACT STATED THAT SHE SAW A NEWS ARTICLE THAT NHTSA WAS PROBING ENGINE COMPARTMENT FIRE FOR 2013-2018 TOYOTA RAV4, AND BELIEVED THE FAILURE WAS RELATED. THE FAILURE MILEAGE WAS 39,187. *BF*LN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11398466March 1, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I SAW ARTICLE IN USA TODAY. EXACT SAME THING WAS HAPPENING TO MY RAV4 A MONTH AGO. I BROUGHT BACK TO DEALER AND THEY CHANGED THE BATTERY- BUT I PAID FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398217February 27, 2021
TIRES, TIRES:SIDEWALL
DRIVING ON HIGHWAY @70MPH. TIRE LIGHT CAME ON DASHBOARD. LESS THAN 2 MINUTES LATER, DRIVER-SIDE REAR TIRE FAILED. SLIGHTLY LOST CONTROL OF VEHICLE AND SWERVED FROM THE FAST LANE TO THE RIGHT SHOULDER OFF OF HIGHWAY. WE COULD SMELL SMOKE AND UPON GETTING OUT OF THE CAR SAW THAT THE TIRE WALL HAD SEPARATED FROM THE TIRE RIM AND OBSERVED TIRE RIM MARKS IN ASPHALT. WE FOUND A NEARBY TIRE STORE AND HAD THE TIRE REPLACED WITH A NEW DIFFERENT NAME OF TIRE. TIRES WERE PURCHASED LESS THAN 6 MONTHS PRIOR. TIRE: COOPER HERCULES TERRA TRAC CROSS-V
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378273December 7, 2020
UNKNOWN OR OTHER
VEHICLE WAS PARKED IN PARKING LOT, IGNITION TURNED OFF. LEFT CAR FOR APPROXIMATELY 1-2 MINUTES, RETURNED TO PARKING LOT TO FIND VEHICLE HAD CAUGHT FIRE. FIRE APPEARED TO ORIGINATE IN FRONT OF VEHICLE. FIRE DEPARTMENT WAS CALLED AND FIRE EXTINGUISHED. MOST OF DAMAGE DONE TO FRONT OF VEHICLE AND PASSENGER COMPARTMENT. VEHICLE DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11376968November 29, 2020
ELECTRICAL SYSTEM
AFTER NOT HAVING USED THE CAR FOR A WHILE, I DECIDED TO SEE IF THINGS WERE GOOD. I COULDN'T TURN THE CAR AT ALL, SO I DECIDED TO JUMP START IT. THE CAR TURNED ON BUT THERE WAS A WARNING SAYING "PROBLEM WITH EV SYSTEM, TAKE TO DEALERSHIP". ON MY WAY TO THE DEALERSHIP, I FELT THE ACCELERATION OF THE CAR HAD BEEN REDUCED SIGNIFICANTLY. WHEN I ARRIVE AT THE DEALERSHIP, THEY SAY LEAVE YOUR CAR HERE AND WE TAKE A LOOK AT IT. I LEFT IT THERE AND START TO HEAD BACK HOME. AS I AM GOING BACK, THE DEALERSHIP CONTACTS ME AND SAYS "WE CAN'T WORK ON THIS CAR BECAUSE WE DON'T HAVE ANYONE WHO IS EXPERIENCED WITH THIS. COME BACK AND PICK IT UP." SO I HEAD BACK TO THE DEALERSHIP. ON THE PHONE, I MADE SURE THEY KNEW IT WAS A FULLY ELECTRIC CAR AND THEY SAID WE WOULD TAKE A LOOK AT IT. ANYWAYS, AS I AM DRIVING BACK HOME, THE ACCELERATION IS STILL VERY POOR. IT TAKES 30 SECONDS TO GO FROM 0 TO 40MPH. I GET A DIFFERENT WARNING SAYING "BATTERY OVERHEATED, LIMITING ENERGY SUPPLY". THERE ALSO IS THIS NASTY ROTTEN EGG TYPE SMELL AS WELL. I AM KIND OF SCARED NOW BECAUSE BATTERY POWERED CAR HAVE BEEN KNOWN TO CATCH ON FIRE. SO FAR NO ONE HAS BEEN ABLE TO HELP ME WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367105October 29, 2020
FUEL/PROPULSION SYSTEM
GIVE HIGHT STARTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362502October 3, 2020
ELECTRICAL SYSTEM
DROVE THE CAR 8 BLOCKS ON CITY STREET TO THE FILLING STATION, WHILE TURNING INTO THE FILLING STATION FROM ACCESS ROAD THE CAR SHUT OFF AND THE DASH WENT COMPLETELY BLACK JUST SHORT OF FUEL PUMP. STOPPED THE CAR AND RESTARTED, DROVE 50 FT. TO FUEL PUMP. SHUT CAR OFF TO FILL WITH GAS. WENT INTO STATION TO PRE-PAY FOR FUEL. RETURNED TO THE CAR, FILLED WITH FUEL AND TRIED TO START. WHEN TRYING TO START THE CAR IT WAS COMPLETELY BLACK, NO ELECTRONICS AT ALL, CALLED MY WIFE TO GET A TOW TRUCK TO HAVE IT REMOVED FROM THE GAS STATION, THEN WENT IN TO STATION TO TELL ATTENDANT THE SITUATION. WHILE EXITING THE STORE I NOTICED SPARKS AND GLOWING EMBERS DROPPING TO THE GROUND FROM INSIDE THE LEFT FRONT WHEEL AREA. I TURNED BACK AND ASKED THE STATION ATTENDANT FOR A FIRE EXTINGUISHER, RETURNED TO CAR, WITH 5 LB EXTINGUISHER, HOOD WOULD NOT RELEASE SO SPRAYED EXTINGUISHER UP UNDER WHEEL, AROUND HOOD CRACKS, AND BY THIS TIME THE HEAD LIGHT HAD A HOLE WHERE THE FLAMES WERE SHOOTING OUT, SO SPRAYED FIRE REPELLENT INTO THE HOLE. AFTER ABOUT 10 SEC EXTINGUISHER WAS EMPTY. TOLD GAS STATION ATTENDANT TO CALL FIRE DEPARTMENT AS THE VEHICLE WAS GOING UP IN FLAMES. APPROXIMATELY 5 MINUTES LATER THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11361268September 26, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING MY 2013 TOYOTA RAV4EV WHEN THE VEHICLE SHIFTED INTO NEUTRAL AND WOULD NOT SHIFT BACK TO DRIVE AND LOST POWER WHILE DRIVING ON THE FREEWAY AT 70 MPH. LUCKY TO BE ABLE TO PULL OVER TO THE SIDE OF THE FREEWAY. THERE WAS A MESSAGE IN THE DISPLAY OF "CHECK EV SYSTEM. HAVE YOUR VEHICLE CHECKED BY DEALERSHIP IMMEDIATELY"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352127August 30, 2020
STRUCTURE:BODY
PAINT PEELING OFF MY CAR. TOYOTA STATED OVER A YEAR AGO THAT THEY WOULD REPAI NT THE AFFECTED AREA BUT HAVE NOT DONE SO YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343210August 4, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. THE CONTACT STATED THAT THE DOOR LOCKS WERE INOPERABLE. THE CONTACT STATED THAT THE LOCKS WERE UNABLE TO BE LOCKED OR UNLOCKED FROM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND THE CONTACT WAS PROVIDED AN ESTIMATE OF $1,800 FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340854July 22, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 40 MPH, THE SUNROOF EXPLODED WITHOUT IMPACT. THE CONTACT STATED THAT THE SUN ROOF SHADE PREVENTED SHATTERED GLASS FROM ENTERING THE CABIN OF THE VEHICLE. SLOANE TOYOTA OF MALVERN LOCATED AT 593 LANCASTER AVE., MALVERN, PA 19355, WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339049July 13, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING, THE VEHICLE STARTED TO SHUT OFF WHILE DRIVING WITH ALL LIGHTS COMING ON ON THE DASH BOARD. IT CUTS ON WHEN YOU PUT CAR BACK IN PARK THEN TURN THE KEY, BUT STILL TURNS OFF AGAIN WHEN YOU TAKE IT PAST A CERTAIN SPEED OR WHEN STOPPING TO HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316999March 9, 2020
ELECTRICAL SYSTEM
I WAS DRIVING ON A LOCAL ROAD. AS I TURNED INTO THE PARKING LOT OF A STORE, THE VEHICLE SHUT OFF AND SMOKE AND FUMES BEGAN TO FILL THE CABIN. I PULLED TO THE SIDE,GOT OUT OF THE CAR, AND RAISED THE HOOD. THERE WAS A FIRE IN THE AREA OF THE BATTERY. A PERSON NEARBY NOTICED THE FIRE AND CAME TO PUT IT OUT BEFORE THE ENTIRE VEHICLE WAS ENGULFED. LOCAL POLICE AND FIRE ALSO RESPONDED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11312172February 28, 2020
POWER TRAIN
TRANSMISSION IS NOT WORKING CORRECTLY. IT SHAKES A LOT WHILE DRIVING I TOOK IT TO THE MECHANIC AND HE CONFIRMED THAT THE TRANSMISSION IS NOT WORKING CORRECTLY AND SHOULD BE REPLACE UNDER WARRANTY RECALL SINCE MY VEHICLE ONLY HAS 77000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309920February 18, 2020
STRUCTURE:BODY
TOYOTA RAV4 WITH THE BLIZZARD WHITE PAINT HAVE A PAINT PEELING PROBLEM WHICH CAN QUICKLY BECOME A SAFETY ISSUE WHEN IT PEELS OFF THE ENGINE HOOD AND FLIES UP ON THE WINDSHIELD BLOCKING YOUR FIELD OF VISION ON I-84 AT 90FT/SEC.TOYOTA WILL ONLY PAINT PARTS OF THE CAR AS THEY PEEL FROM THE PRIMER BUT THEY SHOULD PAINT THE ENTIRE CAR SINCE THE PAINT AND PRIMER ARE THE SAME ON THE ENTIRE CAR.THEY DID SOME BOGUS TESTS AND TOLD ME THE REST OF CAR WAS OKAY.I PICKED THE CAR UP ON FEBRUARY 6 AND ONE WEEK LATER THE PASSENGER CAR DOOR STARTED TO PEEL.I HAVE ANOTHER APPOINTMENT ON MARCH 9 TO PAINT THE PASSENGER SIDE DOOR.THE WORK IS BEING DONE AT GREENTREE TOYOTA IN DANBURY,CT.TOYOTA IS PROCRASTINATING HOPING THESE PROBLEMS WILL DISAPPEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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