Toyota RAV4 Complaints (2014)

207 consumer complaints on file.

#11672933July 11, 2025
ELECTRICAL SYSTEM, STEERING
The electric power steering has malfunctioned. The malfunction of the EPS may cause the car to jerk or swerve. The dealership has said they have seen countless problems with the EPS. There is a recall on the EPS in the 2014 Rav4, however this vehicle did not fall under the previous recall. No warning lamps or messages appear for this particular issue with the vehicle. The vehicle is available for inspection. The dealership has quoted $3014.00 for the repair. Steering column assembly replacement and EPS motor replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666831June 13, 2025
STRUCTURE:BODY
“The factory paint on my 2014 Toyota RAV4 (Blue ) is peeling in large sections on the roof and hood. The metal underneath is exposed. This appears to be a widespread issue affecting this paint color, and Toyota has acknowledged it in other models. I’m concerned about corrosion and long-term durability.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654404April 14, 2025
ELECTRICAL SYSTEM
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651340March 28, 2025
UNKNOWN OR OTHER
My 2014 Toyota RAV4 (Blizzard Pearl, paint code 070) began experiencing hood paint peeling in early 2023. I first assumed it was simply a disappointing paint quality issue. However, this past weekend, the problem significantly worsened when large sections of paint on the roof suddenly flaked off completely, leaving exposed metal vulnerable to rust and corrosion. After this severe flaking occurred, I researched the issue online and discovered this problem is widespread among Toyota's with paint code 070. Toyota acknowledged this known manufacturing defect through their Customer Support Program (ZKG), but I was never notified of this program, despite receiving other recall notices. Additionally, my local Toyota dealership did not inform me about ZKG during a service visit before the program expired in 2024. On March 28th, 2025, I called Toyota’s customer service line to request goodwill assistance and was informed that they are not willing to offer any support or extend the program. I was told that the only thing they could do was “document” my case, and that if enough complaints were received, Toyota might reconsider extending the program in the future. I believe this response is quite unreasonable, especially given that this is a clear manufacturing defect now manifesting in catastrophic failure for many customers shortly after the 10-year ZKG window closed. The cost of a full repaint is commonly quoted around $4,000 to $5,000. For many RAV 4's currently valued at approximately $10,000, that repair cost represents nearly 50% of the car’s value—essentially totaling the vehicle due to a known paint defect. It’s an extreme hardship for customers that a widely acknowledged exterior manufacturing issue can result in such significant devaluation and repair costs. For this to happen to so many people just outside the expiration window (which only ended recently in 2024), and for Toyota to decline any extension or support, does not seem fair. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643922February 20, 2025
ELECTRICAL SYSTEM
I received a recall letter from Toyota to replace me battery in my 2014 RAV4. I made an appointment with Toyota on 31 in Clinton, NJ for 1/28/2025 at 9:30am. Upon bringing in my car for the recall I was told it will cost me $189.00+tax to replace my battery. The reason was because there is another battery in my car. I advised them that I bought the car second hand and had no reason to check my car's battery at that time. (who knew). In the letter of recall it states that the battery change is "the hold down clamps and short circuit, increasing the risk of fire." With that stated, changing my battery is the benefit to securing safety to me and my passengers. Isn't that the main reason for the recall! Safety by Toyota without Charge!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640949February 5, 2025
STRUCTURE:BODY
In reference to Toyota Motor North America - Customer Support Program ZKG. My Toyota vehicle has experienced paint peeling on the exterior metal body panels. I have applied to receive coverage from Toyota for the paint peeling as part of the ZKG Program. Toyota has denied my request for coverage and did not provide me with notice of the ZKG Program. The paint color of my vehicle is the original factory applied Blizzard Pearl (070) paint color. The vehicle experienced noticeable paint peeling around 9.5-10 years from the Date of First Use of the vehicle. I reported the paint peeling to my local Toyota dealer service center around 5 months after the car was ten years past the Date of First Use. Because the ZKG program coverage had expired by the time I had reported the paint peeling, the Toyota dealer service center referred me to the Toyota Brand Engagement Center. The Toyota Brand Engagement Center denied my request for coverage because the vehicle was reported shortly after the Duration of Coverage. I did not receive notice of the Customer Support Program ZKG from Toyota. I became the owner of this vehicle three years before that the program notification was sent out, but the Toyota Brand Engagement Center representative and a Resolution Specialist both indicated that notices were sent to the previous owner. I purchased the vehicle directly from a Toyota dealership using Toyota financing. The paint peeling did not start until very close to time of coverage expiration for my vehicle. I was unaware that I would be required to report the paint peeling issue to Toyota by a certain date as I was never made aware of the Customer Support Program ZKG from Toyota.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637992January 23, 2025
ELECTRICAL SYSTEM
The contact owned a 2014 Toyota Rav4. The contact stated that while driving at 45-50 MPH during night hours, a fellow motorist alerted the contact that her vehicle had caught fire from underneath the engine without warning. Upon opening the front, driver-side door, the fire entered the vehicle and the contact quickly shut the door. While in a panic, the contact re-opened the door and jumped out of the vehicle. The vehicle quickly became engulfed in flames and was consumed by the fire. Police arrived at the scene and a police report was filed. The vehicle was towed to an independent tow yard and was deemed a total loss. The road was scorched as a result of the fire which led to the road being repaved. The contact injured both knees and left baby finger after jumping out of the vehicle; the contact also suffered emotional distress due to the fire. The contact did not seek medical attention for her injuries. The dealer was notified of the failure but offered no assistance. Recently, the contact received a recall notice for NHTSA Campaign Number: 23V734000 (Electrical System) which she linked to the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11629734December 9, 2024
ELECTRICAL SYSTEM
Manufacture failed to provide remedy for recall 23TB13 (NHSTA recall 23V734) in a timely manner. The recall was issued on November 1, 2023; however, a remedy has not been provided as of December 9, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626614November 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623965November 7, 2024
STRUCTURE
The contact owns a 2014 Toyota Rav4. The contact stated while the vehicle was parked, the paint on the hood, the front driver-side door, and the rear passenger-side door was peeling. No warning light was illuminated. The VIN was included in an unknown manufacturer's customer program related to the paint issue. The vehicle was taken to an auto body shop where it was diagnosed that certain areas of the vehicle needed to be repainted. The vehicle was repaired however, the failure still occurred. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621641October 23, 2024
ELECTRICAL SYSTEM
The entire computer screen is stuck on the downloading picture. Then it will restart itself and do it all over again. Nothing works. No radio or anything. I’ve been looking online and seeing there is a lot of people with the same issues a but no solutions. How has Toyota not fixed this issue yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619953October 15, 2024
ELECTRICAL SYSTEM
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact advised that while she driving at approximately 45 MPH she observed three unknown warning lights on the instrument cluster. The contact stated that the vehicle steering wheel was hard to turn and she observed that white smoke was issuing from the dashboard vents. The contact stopped turned the vehicle off and waited for the smoke to clear. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the 12V battery had shifted and that one of the terminals on the battery had become loose and touched the metal battery clamp causing a short circuit. The vehicle was repaired. The contact later drove the vehicle to a dealer but was advised that the battery clamp was not available to complete the recall. The failure was approximately 258,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618763October 8, 2024
ELECTRICAL SYSTEM
The contact's daughter owns a 2014 Toyota RAV4. The contact stated that while the daughter was driving at 35 MPH, smoke was coming from under the hood and the vehicle lost automotive power. The contact stated that the failure occurred while driving downhill, however, the vehicle was coasted to the local fire department, which was on the same street. The fire department extinguished the fire. The contact stated that a fire report was filed. The contact stated that there were no injuries sustained. The vehicle was towed to the dealer where it was confirmed that the failure was due to the unrepaired recall repair. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11618381October 7, 2024
POWER TRAIN
Transmission fluid was serviced at Bill page Toyota, Falls Church, VA 22042 (102,468 miles on 11/2/2023) Transmission failed to operate at 104,771 miles. Car failed to go reverse, noise from transmission gear. Car was inspected at Toyota Ourishman, Fairfax, VA and concluded transmission problem failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618181October 4, 2024
ELECTRICAL SYSTEM
The contact owns a 2014 Toyota Rav4. The contact stated while driving at an undisclosed speed, the steering wheel seized, and the vehicle lost motive power. The contact stated that the instrument cluster and the radio blinked off and on. In addition, the contact noticed that some wires were burnt. The vehicle was started and taken to Auto Zone. The contact stated that the battery and the alternator were both tested and operated as designed. The vehicle was restarted, and the contact stated while driving the failure reoccurred. The vehicle was turned off and the contact attempted to restart however, the vehicle failed to start up. The vehicle was towed to the dealer where it was diagnosed and determined that battery cables were loose, and the positive battery terminal was incorrectly installed. The contact was informed that the failure was due to incorrect installation of the new battery which the previous owner had installed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617644October 2, 2024
ELECTRICAL SYSTEM
Battery shifted in engine compartment and severed battery cable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612949September 5, 2024
ELECTRICAL SYSTEM, ENGINE
Car on fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11608677August 15, 2024
ELECTRICAL SYSTEM
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical system); however, the part to do the recall repair was not yet available. The contact stated that the battery positive (+) terminal was corroded. The contact cleaned the terminal. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608343August 13, 2024
ELECTRICAL SYSTEM
Re: Manufacturer Recall Number23TB13 NHTSA Recall Number23V734 Recall StatusRecall Incomplete, remedy not yet available It has been over 6-months and manufacturer has not provided remedy for this recall. Dealer reports they have the parts but are not allowed to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604501July 25, 2024
STEERING
The contact owns a 2014 Toyota Rav4. The contact stated while driving at various speeds, the steering wheel seized. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with power steering failure; however, the vehicle was not repaired. The vehicle was also taken to an independent mechanic, who diagnosed the vehicle and confirmed the failure. The contact related the failure to the NHTSA Campaign Number: 15V144000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 109,003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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