Toyota RAV4 Complaints (2018)

348 consumer complaints on file.

#11180636February 17, 2019
VISIBILITY/WIPER
THE WINDSHIELD CRACKED ON THE PASSENGER'S SIDE. NO POINT OF IMPACT (AS IF IT WAS STRUCK BY A ROCK). THINKING IT MAY HAVE TO DO WITH THE WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176121February 10, 2019
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING THE CAR JUST SHUT DOWN AND THE CODE READ CHARGING SYSTEM MALFUNCTION, WE HAD IT TOWED TO THE DEALERSHIP AND THEY ERASED THE CODES BUT THEY ACKNOWLEDGED THEY EXISTED HOWEVER THEY SAID THERE IS NOTHING WRONG AND WANT US TO CONTINUE DRIVING THIS VEHICLE WITH NO ASSURANCE IT WILL NOT HAPPEN AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173003January 30, 2019
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
VEHICLE WAS IN A PARKING SPACE; FOOT ON BRAKE. WENT TO SHIFT THE VEHICLE INTO PARK AND IT ACCELERATED INTO THE GLASS / BUILDING I WAS PARKED IN FRONT OF. AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11172373January 27, 2019
STRUCTURE:BODY
WE WERE DRIVING ON I 80 APPROXIMATELY 1 MILE WEST OF DIXON AT ABOUT 65MPH. THE DAY WAS SUNNY AND TEMPERATURE APPROXIMATELY 60F. THERE WAS NO OVERPASS NEARBY. WE THEN HEARD AN EXPLOSION LIKE A SHOTGUN BLAST AND GLASS CAME INTO THE PASSENGER COMPARTMENT THROUGH THE PARTIALLY OPEN SUNSHADE ON THE ROOF. NO ONE WAS INJURED. WE TOOK THE NEXT EXIT AND DISCOVERED THE MOON ROOF HAD EXPLODED. THE MAJORITY OF GLASS WAS GONE, INDICATING IT HAD GONE UP INTO THE AIR. THE CAR IS 7 MONTHS OLD. IT'S EXTREMELY UNLIKELY ANY OBJECT HIT THE MOON ROOF FROM ABOVE SO IT'S OUR OPINION THE GLASS WAS DEFECTIVE. TOYOTA HAS DENIED ANY RESPONSIBILITY UNDER ITS WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171814January 24, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. THE CONTACT STATED THAT THE FUEL WAS RUNNING OUT QUICKLY IN THE VEHICLE. IN ADDITION, THE EMISSION (ECO) WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO FRED ANDERSON TOYOTA (9101 GLENWOOD AVE, RALEIGH, NC 27617) AND LEITH TOYOTA (8005 CAPITAL BLVD, RALEIGH, NC 27616), BUT THEY FAILED TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171821January 24, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD AN ABNORMALLY LOUD NOISE COMING FROM THE AREA OF THE MOON ROOF. SUDDENLY, THE MOON ROOF EXPLODED AND GLASS FELL ONTO THE DRIVER. THERE WERE NO INJURIES. THE VEHICLE WAS CAUTIOUSLY DRIVEN TO PRECISION TOYOTA OF TUCSON (700 W WETMORE RD, TUCSON, AZ 85705, (520) 795-5565) WHERE IT WAS DIAGNOSED THAT THE MOON ROOF NEEDED TO BE REPLACED. THE CONTACT WAS NOT PROVIDED A LOANER VEHICLE OPTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166720January 13, 2019
EXTERIOR LIGHTING
THE AUTO HIGH BEAM FEATURE HAS BEEN CHOOSING TO DISENGAGE AND TURN ITSELF OFF AT RANDOM. THERE ARE ALSO TIMES THAT AT NIGHT, UPON START-UP, THE AUTO HIGH BEAM SYSTEM WILL REFUSE TO ENGAGE (LIGHT SWITCH TURNED TO AUTO AND STALK PUSHED FORWARD, DRIVING OVER 25 MPH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164997January 7, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY
DRIVING MY 2018 TOYOTA RAV4 ON THE HIGHWAY WHEN THE SUNROOF GLASS EXPLODED. NO OTHER VEHICLES WERE ON THE HIGHWAY AT THE TIME AND NO ROCK OR OTHER OBJECT WAS INVOLVED IN CAUSING THE EXPLOSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164698January 2, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
AFTER PURCHASING OUR BRAND-NEW 2018 RAV4 FROM AUTHORIZED TOYOTA DEALER, WE WERE HEADING BACK HOME. ON OUR WAY, WE NOTICED BURNING SMELL FOLLOWED BY BLACK SMOKE FILLED FRONT SIDE OF THE CABIN. I QUICKLY MOVED MY CAR TO THE RIGHT SIDE PARKING LOT. WHILE CHANGING THE LANE I COULD NOT EVEN SEE THE RIGHT MIRROR BECAUSE OF THE BLACK SMOKE IN THE CABIN. AS SOON AS I PARKED THE CAR AND WE GOT OFF THE CAR, WITHIN A FEW SECONDS FLAMES FROM THE HOODS WERE NOTICED I CALLED EMERGENCY SERVICE (911) AND TO OUR DISBELIEF TO WATCH OUR NEW CAR BURNING IN FRONT OF US. IT WAS ONLY 15 MINS DRIVE FROM DEALER WHEN WE THE INCIDENT HAPPENED. IT TOOK ONLY 10 MINS TO SEE MY CAR WAS DESTROYED BY FLAMES. I COULD NOT GET ANYTHING OUT FROM FRONT OR BACK SEATS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11154684November 29, 2018
TIRES
THE TOYOTA RAV4 WAS HEADING EAST ON I-10 FREEWAY NEAR SKY HARBOR AIRPORT ARIZONA. A SUDDEN POP SOUND WITH STEERING PROBLEM FOLLOWED... LUCKILY IT WAS 11PM (11/27/2018) AND NO CARS AROUND, AND ABLE TO QUICKLY AND SAFELY DRIVING THE RAV4 TO THE SHOULDER OF FREEWAY. ROADSIDE ASSISTANCE (PRE-PAID PROGRAM) DISPATCHED A TECHNICIAN TO REPLACE DEFECTIVE FRONT PASSENGER-SIDE TIRE WITH SPARE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154187November 27, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING AT NIGHT OR AFTER DUSK, THE HEADLAMPS PROVIDED INSUFFICIENT ILLUMINATION TO OPERATE THE VEHICLE SAFELY. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO A FEATURE ON THE VEHICLE WHERE THE HEADLIGHTS DIM WHEN APPROACHING ONCOMING TRAFFIC. THE VEHICLE WAS TAKEN TO UEBELHOR TOYOTA (LOCATED AT 788 W 12TH AVE, JASPER, IN 47546, (812) 482-2222) TO BE DIAGNOSED AND THEY STATED THAT THE VEHICLE PERFORMED AS INTENDED. ADDITIONALLY, THE CONTACT STATED THAT THE ILLUMINATION WAS INADEQUATE IN RURAL AREAS, BUT WAS NOT AFFECTED IN AN URBAN SETTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150699November 10, 2018
UNKNOWN OR OTHER
ON 8/28/18 MY RAV4 SUNROOF EXPLODED ON HWY. 51 IN A 45MPH ZONE JUST NORTH OF MINOCQUA, WI, ABOUT 15 MI FROM MY HOME. I DO NOT HAVE A CELL PHONE SO DROVE HOME AND IMMEDIATELY CALLED TOYOTA RHINELANDER, WI 2018. AFTER EXPLAINING THE SITUATION AND. ASKING WHAT MY NEXT STEP SHOULD BE, I WAS TOLD TO CALL MY INSURANCE REP..AS THEY DID NOT COVER GLASS BREAKAGE. AFTER I GOT THE SUNROOF REPAIRED, I WROTE A LETTER TO TOYOTA HEADQUARTERS AND TOYOTA RHINELANDER DATED 9/16/18 OUTLINING MY CONCERNS. MY REQUESTS WERE TWO-FOLD: 1) THAT THEY NEED ONLY TO REIMBURSE ME FOR MY MINIMAL REPAIR COSTS: ABOUT $350, AND 2) THAT SOMEONE TELL ME HOW, BY WHOM, AND TO WHAT AGENCY THIS INCIDENT WOULD BE REPORTED. MY LETTERS WENT UNANSWERED. I CONTACTED RHINELANDER ON OCT. 25, 2018 AND WAS ADVISED TO CALL A HOT LINE NUMBER. I DID SO IMMEDIATELY AND WAS PROMISED A CALL THE NEXT DAY. I DID NOT RECEIVE A CALL BACK; A WEEK LATER I CALLED AGAIN AND WAS ASSIGNED A CASE MANAGER. THE END RESULT WAS A DENIAL OF MY REQUEST. AGAIN, THE REASON GIVEN WAS THAT THEY COULD NOT ASSESS THE SITUATION BECAUSE II DID NOT BRING HE CAR INTO TOYOTA FOR AN INSPECTION AFTER THE EXPLOSION (AND, NOBODY TOLD ME THAT I NEEDED TO DO THIS). I UNDERSTAND THE PERSON I TALKED WITH IS NO LONGER WITH THE COMPANY. THE MOST IMPORTANT FACTOR HERE IS SAFETY. HAD THE DOOR TO THE SUNROOF BEEN OPEN , I COULD HAVE BEEN SPRAYED WITH GLASS, SERIOUSLY INJURED OR INVOLVED IN A TRAFFIC COLLISION. THE DEAFENING NOISE ALONE WAS ENOUGH TO POSSIBLY CAUSE A SERIOUS MISHAP.THERE ARE MANY WEBSITES, INCLUDING CONSUMER REPORTS, THAT REPORT THESE EXPLOSIONS, YET I WAS TOLD BY RHINELANDER THAT THEY NEVER HEARD OF AN EXPLOSION, AND A STONE PROBABLY CAUSED THE INCIDENT. I WILL BE HAPPY TO FURNISH A COPY OF MY LETTERS AND NOTES OR ANSWER ANY QUESTIONS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143024October 26, 2018
EXTERIOR LIGHTING
BRAND NEW RECENTLY PURCHASED VEHICLE AND THERE IS CONDENSATION IN BOTH HEAD LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139303October 9, 2018
POWER TRAIN
THE ENGINE DIES TO IDLE SPEED AND THE CAR STOPS OR SLOWS DOWN. THE DEALERSHIP SAYS THIS IS BECAUSE OF A 4 CYLINDER ENGINE CONNECTED TO A 6 SPEED TRANSMISSION. THERE HAVE BEEN SEVERAL TIMES WHEN I WENT TO ACCELERATE TO GET ON THE EXPRESSWAY AND THE CAR SLOWS DOWN. THE PEOPLE BEHIND START BACKING UP AND ARE MAD. I HAVE TO PULL TO SIDE AND LET THEM BY. MY CHILDREN ARE INSTRUCTED TO SUE TOYOTA IF MY WIFE AND I DIE IN A CAR ACCIDENT. THIS HAS TO BE A COMPUTER GLITCH. ITS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139340October 9, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING 75 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO LOWE TOYOTA OF WARNER ROBINS (LOCATED AT 375 S HOUSTON LAKE RD, WARNER ROBINS, GA 31088, (478) 971-5693). THE DEAKER STATED THAT THERE MAY HAVE BEEN A SMALL CRACK IN THE GLASS THAT COULD HAVE CAUSED THE EXPLOSION ONCE THE GLASS BECAME HOT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO BEAMAN TOYOTA (LOCATED AT 1525 BROADWAY, NASHVILLE, TN 37203, (615) 251-8400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 1810023189. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138818October 6, 2018
UNKNOWN OR OTHER
WE WERE RETURNING FROM DAYTONA BEACH, FL ON 09/26/2018 AND APPROX. 20 MILES FROM WARNER ROBBINS, GA WHEN WE HEARD WHAT SOUNDED LIKE A GUNSHOT. WE WERE ON THE INTERSTATE IN MILD TRAFFIC WITH TEMPERATURE IN 80'S AND OVERCAST. WE SAW NOTHING HIT OUR CAR AND NO BULLET HOLES, BUT KNEW THEIR WAS A LOT OF NOISE AND SOMETHING WAS WRONG. WE PULLED BACK THE COVER ON OUR SUN ROOF AND SAW THE GLASS WAS SHATTERED AND RAISED UPWARD. IT HAD EXPLODED. WE WENT TO THE DEALER IN WARNER ROBBINS AND THEY SAID IT LOOKED LIKE IT COULD HAVE BEEN A SMALL CRACK IN THE GLASS. A DEFECT. THEY VACUUMED OUT THE GLASS AND COVERED IT WITH CARDBOARD, PLASTIC GARBAGE BAGS AND PUT MASKING TAPE ALL AROUND IT TO PROTECT US. (THEY OF COURSE DID NOT HAVE THE PART.) THE HOTEL THERE ALLOWED US TO PARK UNDER THEIR ENTRANCE WHICH WAS COVERED AS IT WAS BEGINNING TO RAIN. ON 09/27/2018 AS SOON AS WE GOT HOME TO NASHVILLE, TN WE WENT TO THE DEALER WE HAD PURCHASED THIS CAR FROM ONLY 4 MONTHS EARLIER ON 06/02/2018. THEY HAVE REFUSED OUR CLAIM. WE DON'T THINK THIS IS FAIR SINCE WE DIDN'T CAUSE THIS, BUT THAT SEEMS TO BE SOP IN THESE CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133067October 3, 2018
UNKNOWN OR OTHER
THE BUZZER VOLUME ALERTING THE DRIVER OF CROSSING A LINE IN THE LANE DEPARTURE FEATURE IS SO LOW IT CANNOT ALWAYS BE HEARD. TOYOTA STATES THE VOLUME CANNOT BE INCREASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133116October 3, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. THE CONTACT COMPLAINED ABOUT A DESIGN FLAW WITH THE VEHICLE. WHILE DRIVING IN THE FOG, THE LOW BEAM HEADLIGHTS REFLECTED LIGHT BACK, WHICH BLINDED THE DRIVER AND MADE IT IMPOSSIBLE TO SEE AT NIGHT. THE VEHICLE WAS TAKEN TO TOYOTA OF POWAY (858-486-2900, LOCATED AT 13631 POWAY RD, POWAY, CA 92064) WHERE THE LIGHTS WERE CHECKED. THE TECHNICIAN STATED THAT NO ADJUSTMENT WAS NEEDED AND THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132810October 1, 2018
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON SATURDAY MORNING 9/29/18, I STOPPED AT A STOP LIGHT AND MY 2018 TOYOTA RAV4 LOST ALL ENGINE POWER WHILE IN TRAFFIC. THE COMPUTER VIDEO SCREEN SHOWED THE MESSAGE "CHARGING SYSTEM FAILURE\MALFUNCTION". I THEN ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT CRANK OVER, I WAITED A FEW SECONDS, MADE ANOTHER ATTEMPT , THE VEHICLE STARTED. I PULLED OVER AND PARKED THE VEHICLE, LOOKED UP THE ERROR MESSAGE IN THE CAR MANUAL AND IT INSTRUCTED ME THAT IT WAS A SERIOUS PROBLEM AND TO TAKE THE VEHICLE IMMEDIATELY TO THE NEAREST TOYOTA DEALER. I THEN TOOK THE VEHICLE TO MY LOCAL DEALER, THEY RAN A VEHICLE DIAGNOSTIC REPORT, THEY FOUND NO ERROR MESSAGES OR VOLTAGE PROBLEMS WITH THE VEHICLE. THEY OFFERED NO REASON FOR THE LOSS OF VEHICLE POWER. THE SERVICE MANAGER STATED THAT THEY COULD ONLY DIAGNOSE THE VEHICLE SO FAR AND THAT THEY WOULD NEED "CORPORATE" TO SEND SOMEONE OUT TO DO FURTHER DIAGNOSTICS ON THE BLACK BOX. ON 10/1/18, I OPENED A PROBLEM REPORT WITH TOYOTA USA AND WAS GIVEN A CASE#. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132193September 28, 2018
EXTERIOR LIGHTING
MY 2018 RAV4 IS EQUIPPED WITH DYNAMIC RADAR CRUISE CONTROL, A FEATURE WHICH I LIKE VERY MUCH LIKE WHEN TRAVELING ON INTERSTATE HIGHWAYS. THIS FEATURE AUTOMATICALLY DECELERATES MY VEHICLE TO MATCH THE SPEED OF THE VEHICLE AHEAD AND KEEPS YOU FOLLOWING AT A SAFE DISTANCE. HOWEVER, THE SAFETY ISSUE I HAVE DISCOVERED IS THAT WHEN THE VEHICLE AUTOMATICALLY DECELERATES, IT APPARENTLY DOES NOT ACTIVATE THE BRAKE LIGHTS AND THE VEHICLE BEHIND YOU IS NOT WARNED THAT YOU ARE SLOWING DOWN. TWICE IN THE FIRST COUPLE MONTHS OF OWNING THIS VEHICLE, WHILE TRAVELING ON RELATIVELY STRAIGHT, FLAT, INTERSTATE HIGHWAYS, I HAD THE DYNAMIC RADAR CRUISE CONTROL ENGAGED AND THE VEHICLE IN FRONT OF ME REDUCED SPEED FAIRLY QUICKLY (FROM APPROXIMATELY 65 TO 45MPH) DUE TO ROAD CONSTRUCTION. MY VEHICLE AUTOMATICALLY SLOWED ACCORDINGLY, BUT THE VEHICLE BEHIND ME DID NOT REALIZE I WAS SLOWING DOWN BECAUSE MY BRAKE LIGHTS DID NOT ACTIVATE AND I WAS VERY NEARLY REAR ENDED. FORTUNATELY, SERIOUS ACCIDENTS WERE NARROWLY AVOIDED IN BOTH THESE INCIDENTS. I BELIEVE THE DYNAMIC RADAR CRUISE CONTROL FEATURE IS VERY GOOD, VERY USEFUL FEATURE; HOWEVER, THE SYSTEM MUST BE MODIFIED TO ACTIVATE THE BRAKE LIGHTS WHEN THE VEHICLE AUTOMATICALLY DECELERATES. ONE OF THE INCIDENTS OCCURRED IN JULY, 2018, AND THE OTHER IN AUGUST, 2018. I HAVE DISCUSSED THE ISSUE WITH OUR LOCAL TOYOTA DEALER AND ALSO WITH THE TOYOTA CUSTOMER EXPERIENCE CENTER (800 331-4331). THE LATTER ESTABLISHED A CASE NUMBER (1809280901). I WISH TO ENSURE APPROPRIATE FOLLOW-UP OCCURS TO CORRECT THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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