Toyota Prius V Complaints (2014)

82 consumer complaints on file.

#11531208July 9, 2023
STRUCTURE:BODY
My wife opened the tailgate and the right side lift support exploded. A person standing across the parking lot thought it sounded like a gun shot. Small metal pieces flew about the cargo area in the car. When my wife then tried to close the tailgate the lift support bent. She was then able to disconnect it and close the tailgate. I included a picture of the remaining left side support plus the broken right side and where it was mounted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492067November 3, 2022
SERVICE BRAKES
Brakes are not working properly,pull up to stop light and pedal can go all the way to floor. there are multipul warning lights. Toyota dealer says becase I have 153,00 miles they wont repair,even though Toyota knows there is a problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489883October 18, 2022
STRUCTURE:BODY
I was parked in my driveway and put my 2014 Toyota Prius in reverse to back up and park in front of my late husband’s workshop about 15 ft. away,on Oct. 10, 2022. The car sped up so fast I could not brake fast enough (no warning).It stopped when it hit the large door of the workshop, and damaged it and the back of my car, costing about $2,000 to the car. I contacted my insurance agent right away, and the person above him at the company the next day, as well as the service manager at the Toyota dealer where we bought the car at the end of 2014. I expect an increase in my premium from my insurance company. I’ll take it to Toyota when it’s done at the auto body shop, but I don’t expect any flaw to be found b/c that is what happened when I had the same kind of accident with this car in Jan., 2022, when I put the car in reverse to back down my long driveway, (which I’d done many times before),and it sped up so fast (SUA) that I couldn’t stop it (no warning). It hit a maple tree in my yard, and it cost about $12,000 to fix the back of my car. I was not injured in either accident, but this flawed accelerator could have caused serious injury to me or others, as it has in many documented accidents in the last 20 years. From the reports I’ve read since my accident last week, thousands of people have experienced similar or worse accidents from a Sudden Unintended Acceleration in their Toyota vehicle. Also, I read in an excellent well-researched and independent report that NHTSA has not researched the accelerator problem thoroughly and has remained noncommittal as to its possible flaws. Toyota wanted to take the “black box” from my Prius in 2022 after my accident, but I didn’t trust them to take it, and tried hard to find an independent engineering group with advanced degrees to study it and identify the flaw in it. I will try again to find such a group. The floor mat was NOT an issue at all—it’s the original one, stuck to the floor about 4” from the accelerator.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11489454October 16, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
I was driving home from work on 10/14/22. The traffic was moving very slowly because there was a wreck ahead and emergency crews were on the scene. I was having to break often while moving at a slow speed. All of the sudden multiple dash warning lights came on the vehicle and the vehicle no longer responded to my breaking in a normal manner. I pulled off of the hwy and drove to my local dealership on a side road at a slower than normal speed. I told the dealership to check my car for the recall I remember getting in the mail a while back that mentioned the car trouble I was experiencing. I was told that the recall did not apply to me because my car was over 150,000 miles. The local dealership indicated they could not assist me with having Toyota honoring the recall past the specified mileage. I contacted the national Toyota number and was told the problem was included in a "customer support program" not an actual recall from Toyota and that Toyota would not pay to fix my vehicle since it was over 150,000 miles. I see that some people have filed a class action lawsuit against Toyota in this matter. I was told the Brake Booster needed to be replaced and also a break pump assembly would be required with an estimated cost of $2,500. The car is not safe to drive as it is right now. Toyota is aware of the problem and I guess put the "support program" in place to try and get around a forced government recall and also in turn put a cap on the mileage out of the reach of many vehicle owners. I would like the government to make Toyota actually recall the vehicles that have this problem and pay to fix my vehicle with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469843June 17, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car stalled while I was driving it on 2 separate occasions. It is a 2014 w less than 70K miles: 1/2022 Within seconds of 2 or more warning lights going on, the engine stalled. I was able to steer, brake and drive on the electric motor towards home. The electric motor drove another .5 mile before it also died, leaving me with no power steering or brakes. I was on a slight incline and coasted most of the way off road. The car was towed to our local dealer, which said the intake manifold had failed. Dealer replaced IM and related hoses and gaskets. 6/2022 I was driving on a busy interstate at high speed in the passing lane. The car started to lose power and decelerate. I maneuvered to the side of the road and UP! the on ramp. Made it to roadside business on remaining battery power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465014May 17, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
my wife's 2014 Prius V failed to run. after towing to service diagnosed as failed Inverter. service records indicate this was serviced as a recall 2/2019. now toyota refuses to recognize problem as a warranty issue for repair. even though Recall notice indicates repair or replacement should be free of charge. breakdown occurred 5/14/2022. incident started as she was getting on highway. drove home at 25mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464613May 14, 2022
SERVICE BRAKES
losing brake preasure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452341February 17, 2022
SERVICE BRAKES
ABS failing to pressurize. Anti-lock brake system has failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440917November 18, 2021
ENGINE
The contact owns a 2014 Toyota Prius V. The contact’s grandson stated while driving approximately 15 MPH, the vehicle failed to accelerate while the pedal was depressed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the head gasket replaced however, the vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was 163,335.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431442September 2, 2021
ENGINE, UNKNOWN OR OTHER
Hi my name is [XXX]. Toyota headquarter case # [XXX] Incident day July 6, 2018 I had a big technical problem with my 2014 Toyota Prius V where it caught on fire because one of the valve lifters fell into the engine head and broke the engine block while driving. When that happened, the oil began to leak into the muffler and the engine and hybrid wiring immediately caught on fire. Many of my colleagues who also bought the same vehicle for Taxi business use in San Francisco all have a similar issue as mine. A few of theirs caught on fire, and a few others mentioned to me that the head gasket for their same Toyota vehicle blew out and each of them had to replace it at around 120,000 miles. I believe that’s why they don’t manufacture these same vehicles anymore because of the defectiveness in the engine. I opened a case with Toyota Manufacturer back in July 2018 and they sent a specialist to inspect the vehicle after the fire. He found the piece that fell inside the engine and that damaged the engine. The Toyota specialist admit to me that the engine of my 2014 Toyota vehicle is very defective and must be covered under warranty. My mechanic replaced the engine for me with a used one with 28,000 miles. This entire case was documented under my name with Toyota Motors Manufacture. I contacted the highway safety and I tried to file a claim against Toyota at the time, but I never got a follow up on my case after I left various messages. All they said was that they will investigate but never gave me any information regarding the engine fire situation or honor any warranty. I hope this incident will be investigated by your department and have this vehicle under recall. Thank you. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11425337July 18, 2021
SERVICE BRAKES
The brakes failed while I was driving. I had received a "Voluntary Customer Support Program" notice several months before this happened. I called the dealership right away and they told me not to worry about it and to put the notice in my owners manual. After the brakes failed, I had it towed in to the dealership and they determined that it was an issue that would be paid for by Toyota. Now my car has been in the dealership for almost 2 months and the part is still not available. They have no estimated time to expect the part. I have a loaner, which they would not give me at first until I complained to the Toyota customer service number. My loaner is a large SUV, which is a gas guzzler and is much bigger than I am used to. I just want my old Prius V back. Repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384128December 18, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
UNKNOWN. I WAS BASICALLY DRIVING ON THE FREEWAY, WHEN MY CAR'S ENGINE SUDDENLY STOPPED RUNNING. THE CAR WAS AUTOMATICALLY PUT INTO NEUTRAL AND WAS NOT ABLE TO CONTROL THE SPEED OF THE CAR, SO I HAD TO MOVE TO THE SIDE OF THE FREEWAY. AS I WAS SITTING IN THE CAR, I STARTED SMELLING BURNED WIRE AND INTERIOR STARTED TO FILL WITH SMOKE. I IMMEDIATELY TURNED THE CAR OFF AND GOT OIT. AS I WAS STANDING FAR AWAY FROM THE VEHICLE, FLUID STARTED LEAKING AND IT HAD CAUGHT INTO FIRE. THE FRONT BUMPER WAS COMPLETELY BURNED OFF, AS WELL AS SOME OF THE ENGINE AND ELECTRICAL PARTS WERE AFFECTED AS WELL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11343215August 4, 2020
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FUNCTIONED INTERMITTENTLY. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SPIRAL CABLE ASSEMBLY AND CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337553July 5, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
RATTLE TYPE OF NOISE CAN HEAR AND FEEL FROM DRIVER'S SIDE IN FRONT SUSPENSION AREA WHILE DRIVING LOWER SPEED AND WHEN PUSH BRAKE AND STOP . MOST OF NOISE HAPPENED WHEN PUSH BRAKE TO STOP AND SLOWLY START DRIVING / MOVING VEHICLE AGAIN . THOUGHT NOISE IS FROM SUSPENSION BUT AFTER BEING FULL INSPECTION ON VEHICLE , MECHANICS BELIEVE IT'S NOISE FROM " HYBRID SYSTEM POWER INVERTER " . SEARCH RECALL STATES ON NHSTA WEB AND FOUND RECALL IS " INCOMPLETE " . SO AM PLANING TO BRING IT AND ASK AT TOYOTA DEALER IN CULVER CITY CA WHERE I ORIGINALLY PURCHASED VEHICLE FOR REPAIR / REPLACE INVERTER . IT SUPPOSED TO BE PERFORM AS FREE OF SERVICE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326440May 29, 2020
ENGINE
I AM THE FIRST OWNER OF THIS VEHICLE IT HAS ABOUT 110K MILES RECENTLY THE STARTED TO SHAKE WHEN I START IT IN THE MORNING OR WHEN PARKED FOR A WHILE IT STARTED TO SHOW THE CHECK ENGINE LIGHT SOME TIME IT GOES AWAY ON ITS OWN SO I FIGURED I WILL DO 100K SERVICE CHANGED THE SPARK PLUGS OIL FILTER ETC. THE SHAKING WENT AWAY BUT AFTER 1K MILES THE SYMPTOM CAME BACK WITH SERVICE ENGINE SOON AND CHECK ENGINE WHEN I SCAN IT THE CODE READ P0301 I HAVE ALSO NOTICED THE COOLANT IS LOW WENT TOYOTA PICKED UP A COOLANT AND ADDED ABOUT A QUART THEN THE PROBLEM STILL PERSISTED WHEN I WENT ONLINE FOR AN ANSWER I WAS SURPRISED BY WHAT I DISCOVERED MOST OF THE CARS WITH THE SAME PROBLEM NEEDED AN NEW OR REBUILD ENGINE AS LONG TIME TOYOTA FAN OWNED MANY DIFFERENT ONES I WAS BAFFLED BY THIS PROBLEM I NEED HELP. AS I LEARNED ONLINE THIS PROBLEM AFFECTS MOST OF GEN 3 PRIUS AT THIS POINT I DON'T KNOW WHAT TO DO EXCEPT ASK TOYOTA FOR REPAIR OR REPLACEMENT OF THE ENGINE AS I JUST FINISHED PAYING FOR IT. THE PROBLEM HAPPENS ONLY WHEN THE ENGINE IS RUNNING AT STOP OR DRIVEN AT LOW SPEED I HAVE ALSO NOTICE THE AVERAGE GAS MILEAGE SUFFERS. WHEN THE CAR IS ACCELERATING THE PROBLEM SEEMS BE UNNOTICEABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287204December 5, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. WHILE DRIVING INTO THE DRIVEWAY AT 5 MPH WITH THE BRAKE PEDAL DEPRESSED WHEN THE VEHICLE LUNGED FORWARD AND CRASHED INTO THE GARAGE DOOR. AS A RESULT, THERE WAS PROPERTY DAMAGE AND THE FRONT END OF THE VEHICLE WAS DAMAGED. THE FAILURE OCCURRED WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS IN THE PROCESS OF BEING REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11257611September 24, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
POWER STEERING HARD TO DRIVE, CHECK ENGINE LIGHT, ABS, A LITTLE CAR LIGHT , STORING RED LIGHT ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254528September 10, 2019
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE MADE ABNORMAL NOISES AND BEGAN TO STALL. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE CONTACT'S WIFE PULLED OVER AND RESTARTED THE VEHICLE. THE CONTACT DROVE TO FRED ANDERSON TOYOTA OF COLUMBIA (2136 SUNSET BLVD, WEST COLUMBIA, SC 29169, 803-223-7265) WHERE IT WAS DIAGNOSED THAT THE HYBRID MODULE FAILED AND WOULD COST $2,000 TO REPAIR. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) ON THE 2010-2013 MODELS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED TO CONTACT NHTSA FOR FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 148,000. *DT *TP CONSUMER STATED I WAS ABLE TO GET SOME INFO FROM THE MECHANIC AT TOYOTA DEALERSHIP: HIS EXACT WORDS WERE THAT THE WHOLE CONVERTER MODULE FAILED - FAULT CODE FOR ELECTRIC FAILURE, T0A94. I'VE ALSO ATTACHED THE REPAIR SHEET FROM THE DEALERSHIP.*JB *TR*DT*TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234238July 23, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR WOULD NOT ACCELERATE AS EXPECTED. IT BEHAVED AS IF THE FUEL INJECTOR WAS NOT WORKING PROPERLY. WE WERE NOT ABLE TO KEEP A CONSISTENT SPEED AND THE MOTOR STARTED TO HAVE A ROUGH IDLE SOUND. THE HYBRID SYSTEM STOPPED WORKING, THE ICON OF THE BATTERIES TURNED PURPLE AND WOULD NOT RECHARGE WHEN STOPPING. WE TOOK IT INTO THE DEALERSHIP, THE SERVICE PERSON THEY SAID IT WAS A SOFTWARE AND EMISSIONS MISS-FIRE ISSUE. IT WILL TAKE A PART TO BE REPLACED AND SOFTWARE UPDATED. TOYOTA SENT OUT A MEMO TO THEM STATING THIS MIGHT HAPPEN AND THIS IS HOW TO FIX IT. IT SEEMS SINCE THEY ARE WARNING SERVICE STAFF TO BE AWARE OF THIS THAT MAYBE THEY SHOULD TAKE CARE OF IT BEFORE IT HAPPENS AND NOT HAVE ME PAY OVER $900 AND THE STRESS OF IT HAPPENING ON THE FREEWAY AND THEN HAVING ME GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223095June 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
'TAKATA RECALL ' I BELIEVE THERE IS A MAJOR PROBLEM WITH TOYOTA PRIUS V THEY MAKE IT ONLY FOR FIVE YEARS, THEY STOP MAKING IT AFTER 2016 BECAUSE THEY REALIZE THERE IS SO MUCH PROBLEMS IN THE ENGINE, MANY CAR THIS MODEL THE ENGINE GET IN FIRES, HEAD GASKET HAD TO BE REPLACED AT 125,000 MILE. HYBRID BATTERY IT GO BAD AT 120,000 MILES WHERE IS MOST PRIUS HYBRID BATTERY GO FOR 250,000 MILE MINIMUM. MY PRIUS BE IN GIN GA ON FIRE BECAUSE THERE IS A PIECE OF METAL FROM THE ENGINE FELL DOWN IN THE ENGIN BLOCK AND THE ENGINE BREAK DOWN WITH A BIG HOLE AND MOST OF THE ENGINE OIL CAME DOWN IN TO THE MUFFLER AND MY CAR GOT ON FIRE. AND THAT'S HAPPENED I WAS DRIVING ON THE FREEWAY AND THERE IS NO CHECK ENGINE LIGHT CAME ON AS A WARNING WHEN THAT PIECE OF METAL FROM THE VALVE LIFTER I BELIEVE FILL DOWN IN TO THE BLOCK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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